Dell :: Inspiron 17r SE Will Not Boot

I have had my Dell Inspiron 17r SE laptop for nearly three months and it has functioned without any issues. All of a sudden the computer will no longer boot up. It reaches the screen where the Dell logo is displayed and then displays a black screen and fails to boot, remains on and does nothing. I called customer support and they had me take out the battery and discharge any remaining power by holding the power button for two minutes; this did not solve the problem. The customer service agent then instructed me to run the hardware diagnosis tests, which all passed which led the agent to conclude that my problems were software based. I was transferred to software support where, after being put on hold for over half an hour they tried to get me to pay for them to fix my problem. 

I have a hard time envisioning ever dealing with Dell again, as I am extremely unsatisfied with both the product that they have shipped me and the customer support I have received. It is simply not acceptable for a laptop that cost me nearly a thousand dollars to stop working within three months, and then to be milked for more cash to fix a problem that seems to be common. I am a programming student, and to be without my laptop for any length of time is going to be a massive inconvenience.