Lenovo P/Y/Z Series :: Y510P Webcam Disappear - Unknown USB Device Descriptor Request Failed
Mar 28, 2014
Today I found an error in device manager "unknown usb device descriptor request failed" with error code 43. Then I found out webcam doesn't work/disappear. So I try to fix the problem and reset bios setting seem to get it back.
But in windows when I try to use webcam, at first it seem to work normally but after a few minutes it disappear and reappear immediately. Repeating this a few time it was again disappeared with the same "unknown usb device descriptor request failed" error.
Repeating the same bios thing again and it's back, running normally. Then I leave webcam program on(cyberlink youcam) to observe. It working fine for around ten minutes then it was repeating disappear and reappear again and this time it blinking like in this video [URL] .... so I turn off webcam, leave it for minutes and running youcam again and it's back to normal(Still working normally when I post this (working for around 25 minute now)).
What cause this. Does this mean my webcam is failing?
Also my webcam LED indicator flickering rapidly like the light bulb when turn webcam on and stop flickering when I point the bright light to the webcam. Is this normal?
Right after I post this it disappear and reappear again but only one time not repeating.
Now "unknown usb device descriptor request failed" is back and webcam disappear again.
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Aug 29, 2014
I'm using the W540 with an ultradock and external monitors. After upgrading my W540 to win8.1 64 bit, device manager is showing an unknown device. I'm not quite sure what it is, but almost everything seems to be working fine and Lenovo solution center isn't finding any driver updates.
I did notice that the solution center hardware scan did not test the video card memory and listed that test as N/A. Video and monitors seem to be working fine though and both nvidia and intel graphics show up in device manager.
Device manager lists the device in question as follows:
Device instance path: ROOTSYSTEM001
Hardware Ids: rootiwdbus
Device stack: DriverPnPManager
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Aug 4, 2014
I just bought a B590, model 20208, with, i3-3110m, 500GB HDD, GeForce 720M.I installed Win 7 64bits, but in Device Manager, before installing all the drivers appeared Other Devices an Unknown Device with thise details: code 28, Device type: Other devices; Location: on Microsoft ACPI-Compliant Embedded Controllert . After installing drivers, the problem persists.Another problem was with PCI express but resolved with Intel Management Engine Interface drivers.Other problem resolved was with the GeForce 720 M videocard; wasn't recognized but resolved with the last driver from GeForce site. the last problem remained it's The Unknown Devices.
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May 8, 2014
I updated LENOVO V570 to win8.1, every thing looks good except the unknown device question mark in device manager.
It looks come from the power manager driver, because in the message center, it is said, power management does not work with a compatabale problem.
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Sep 22, 2014
I am using W 8.1 ideapad s210..
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Jan 23, 2014
W530
Product: 244752U
BIOS: G5ET95WW (2.55 )
Windows 8.1 - Installed from scratch.
I was able to install and configure all drivers but one. I found a tread that suggested installing Lenovo Setting Dependency Package 2.0.0.13 to fix it on a different lenovo model. I tried it without any success.
The driver id of unknown driver is "{48126E0D-4BDD-4D26-8A24-569C7AB522D6}SettingsDriver"
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May 23, 2010
I basically used my webcam every night with Skype to talk to my friends. The very next day, it stops working. Ive literally tried everything. In the device manager, I have an "Unknown Device" listed as a USB. Im 100% sure this use to be my Camera.
I just used the Acer factory CDs to reinstall my OS + Drivers. All the drivers were successfully installed with the exception of the Camera Drivers (because the computer doesnt see a camera)
I tried to download the drivers from the Acer website but (both Chicony and Suyin) and everytime I try to install them a error comes up that says "Camera not found!" I have a laptop so I have no clue how its not finding it.
ive been working on this for hours now and its really getting frustrating. Here are the things ive tried, and if someone knows a solution or a different method I havent tried to fix it, PLEASE let me know
My methods:
1. Reformatted computer using Acer recovery discs
2. Downloaded and tried to install drivers from acer website (camera not found problem)
3. Put windows in Safe mode, uninstalled unknown device, restarted computer to let it automatically scan/update (still failed)
4. Deleted all pictures from My Pictures
5. Tried using Windows Vista drivers and setting to Vista Compatibility mode (I have windows 7), no avail
6. Uninstalled and reinstalled Unknown Device (aka camera) driver, didnt work
7. Tried the windows update software option, windows said everything was fine (pshhh).
8. Uninstalled unknown device, used the option "scan for hardware changes" still didnt work
9. Installed skype to see if the webcam would be recognized, which it wasnt.
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Jun 5, 2014
I'm currently having problems with my Y510p's webcam. It stopped functioning recently.... But I've already performed a OneKey Recovery and it is still disabled. When I start the YouCam software they said that there was no webcam detected and if there was I have to turn on the integrated webcam. I have also checked in Device Manager and still.... No result. The webcam isn't appearing in my Imaging Devices option.
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Jan 17, 2014
I have just installed Windows 8.1 x64 on my Lenovo E330.
I downloaded drivers from the website, and installed all of them. But after that there's one device listed as Unknown in device manager, and I can't figure our which device it is.
Hardware ID is {48126E0D-4BDD-4D26-8A24-569C7AB522D6}SettingsDriver, so that doesn't identify the device.
Info from Solution Centre: Product: 3354AF7
How to identify what driver I missed to install
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Oct 7, 2014
I have lenovo Z560 laptop. My Webcam is displayed in device manager. I had also test my webcam on Testwebcam.com and it is working properly but it can be accesed neither by Fn+Esc key nor its shorcut is on desktop or in start menu and I am unable to find it in C drive.
I had also reinstalled my webcam by installing Drivers but it's shortcut can not be created and I can't access my webcam inspite of being there. How can I access my webcam
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Mar 23, 2014
I have a big problem on my Lenovo U310, my wecamera doesn't work, i don't manage to find neither in device manager and i've tried to reinstall all the drivers, even with recovery button but with zero results.
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May 25, 2014
My Ideapoad P500 is approximately 16 months old (so the warranty period is out, obviously!) A couple of nights after a reboot I got the message "Repairing Hard Disk errors. This could take an hour or longer."... or something very similar. The laptop hung up at that message for more than 18 hours.
I did a hard reboot and now get the message "Checking media" followed by the error "Boot failed." This leads to the message, "Default Boot Device Missing or Boot Failed."No I don't have any recovery media.Yes I have pretty recent backups so that is not a problem.I've got an enclosure that I can use to hook my laptop hard drive up to so I can see if the drive is even readable.
Now here is the 64 thousand dollar question... how do I get the hard drive out of the laptop? I have taken the five screws out of the back. At that point, I think the DVD drive should slide out, but it does not.how to get the hard drive out?
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Jul 31, 2013
I have a y500 Lenovo gaming laptop with Windows 8, and for the past couple of days, each time my laptop is put in hibernation or powered down, whenever I turn it back on it gives me this message:
"Default Boot Device Missing or boot failed Insert recovery media and hit any key Then select boot manager to choose a new boot device to boot or recovery media."
Then it brings me to a page with 3 boot options, and only the Windows Boot Manager works. I'm doing scans and hardware scans but so far nothing is being found. This laptop is less than 2 months old so I really don't think it's a hardware problem, and I haven't downloaded anything recently that may have messed this up. I would contact Lenovo but I'm unsure if this is an issue with the laptop, or Windows 8.
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Dec 13, 2013
I get the error in the Title after i tried to flash the latest BIOS update for the Z510. I can press ok and then get into the boot manager but i cant choose anything there. Also I cant boot from a Disk with e.g. XP on it.
I also tried the Inside BIOS crisis mode (fn+r) with the BIOS file on my USB drive but it doesn't work and tries to access the file on the USB drive but boots normally instead to the error again. (Couldn't try it with removed battery as I have to remove the whole back to remove the battery on the Z510).
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Jan 9, 2009
I currently have an Acer Extensa 5620z-4801. About a month ago, I started using my laptop to burn DVDs. The DVD burner worked just fine for the first 2 DVDs. I used Ashampoo. After those 2 DVDs, it stopped working. I checked on My Computer, and the DVD drive wasn't there. At first I thought it was just temporary, so I restarted my laptop. But then after that, it's still not there, and I freaked out. I checked my device manager to find it, but it vanished from device manager also. I tried to google to find a solution, but doesn't help. I tried that regedit method, but I couldn't find neither upperfilter nor the lowerfilter or whatsoever. I tried removing prime and secondary IDE and reinstall, but doesn't help.
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Nov 29, 2013
what driver is missing for the unknown device with the following specs from the "Device manager"
General
- ACPI-Compliant Embedded Controller
- Drivers not installed error Code 28
device ID
- LEN0068
got every other device running with propper driver (WLAN, Ethernet, USB3.0, Intel Chipset, VCard(both), Touch scanner, Audio, Monitor, Camera, Bluetooth, Cardreader)
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Feb 14, 2013
I installed Windows 8 x64 recently and installed all the drivers. I was pretty sure that all the devices were installed.I was having a hardware power management problem before installing Windows 8 that I was hoping was a software issue that reinstalling the OS would fix. Turns out it wasn't software, but had to have the main board replaced under warranty. Even after the main board replacement, I was still pretty sure I saw all the device drivers were installed under device manager.
I'm noticing an "unknown device" listed that doesn't have a driver installed. I know often these can be the TPM or other system device, but I have the TPM installed as well as the chipset software and power management driver. But there is still this unknown device.The only clue I have as to what the device could be is under details, the "hardware ids" property value is "rootsscbfs_storlib_bus3". A Google search brings up nothing for this string. "STORLIB" makes it seem like it has something to do with storage, but I have the Intel RST driver (11.7 from Intel) as well as the card reader driver installed. I can confirm the card reader is functioning fine too.
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May 16, 2013
I have purchased a new E430 ,, installed windows 7 ultimate 64-bit. I installed all drivers and all is working fine.. I still have one unkown device (PCI) .. I think it's VGA .. but I installed intel HD card driver.
below is the info:
The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.
To find a driver for this device, click Update Driver.
device instance path:
PCIVEN_10EC&DEV_5229&SUBSYS_500017AA&REV_014&C587ECB&0&00E0
hardware ID:
PCIVEN_10EC&DEV_5229&SUBSYS_500017AA&REV_01
physical device object name:
DeviceNTPNP_PCI0016
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Aug 6, 2012
I have an XT3 with the built-in webcam. When I use the tablet in portrait mode, the webcam image stays oriented for landscape mode. Can we get a driver update to correct the image rotation when using the webcam in portrait mode?
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Mar 11, 2010
I got my new laptop today, and got rid of the installed Dell Crap and installed my Windows 7 Ultimate 64-bit.
Now under my Device Manager I've got two issues:
Base System
Base System
I contacted Dell, they said they won't support my laptop since I don't have their operating system on it. All I want to know is what drivers I need. I can't believe they couldn't let me know.
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Sep 7, 2014
I have an HP Pavilion dv5-1183cl that has been upgraded from Windows Vista to Windows 7 Ultimate (32bit) and I have some issues.I have four errors showing up in my device manager, three Base System Device and one Unknown Device, and I don't know what they are or where to get the drivers (since I don't know what they are). Additionally, the battery will not charge (there does not appear to be anything wrong with it physically). I am wondering if the below errors are related to the battery issue. Below are the hardware IDs for each error entry.
Base System Device (PCI bus 6, device 0, function 1):
PCIVEN_197B&DEV_2382&SUBSYS_3603103C&REV_00PCIVEN_197B&DEV_2382
&SUBSYS_3603103CPCIVEN_197B&DEV_2382&CC_088000PCIVEN_197B&DEV_2382&CC_0880
[Code]....
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Jul 20, 2014
Faced with the problem. No sound after the laptop. When you try to check the sound device, a window pops up "the device is already in use by another application." But no program is not running. After rebooting the laptop sound occurs. Drivers are all set.
Audio device Realtek ALC269
Win 7 Pro SP1 (x64) with all updates
Motherboard 20208
Chipset Intel Panther Point HM77
BIOS Version H5ET84WW(1.22) (11/26/2013)
UEFI boot mode, not Legacy.Drivers for sound downloaded from realtek.com.tw. With standard windows drivers sound is always there. Tried the previous version of the drivers - ineffectually. Could it be that the problem is due to the UEFI boot mode? I do not want to reinstall the OS mode Legacy just to check it out.
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Oct 26, 2013
My lenovo Y510P used to always be at 100% but I have realized it has been decreasing by 1 every day. I have it on Maximum Battery Life with the Energy Management application.
It is currently at 85% and I would have posted this sooner if I had payed attention. I changed it to Optimized Battery Health and it is now dropping, currently at 75%.
I always leave the laptop plugged in because I usually play games on it such as battlefield, dayZ, counter strike, etc.
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Jan 4, 2014
I've been playing Battlefield 3 for some time on Auto settings (most of them are Ultra) and my FPS were always in the range 65-85. Yesterday morning everything was fine, however at night when I opened the game again I had 10-15 FPS. I haven't changed anything in my laptop settings so I don't know why this is happening.
P.S: I only have 1 GPU (not the SLI version) so I know it's not a loss of power. But my battery settings are set to "Optimized battery health". Does it affect performance ?
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Feb 10, 2015
I've got Y510p with USB 2.0 not working. By the time it malfunctioned it was under warranty and I sent it in the service center. They have claimed that it has been repaired (USB board has been changed) but it is still not working and my warranty ended like 3 days after I sent it back. Since then (1 month ago) I am returning it to the service center for 3 times (last one was today) and I feel they can't fix it. URL....
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Sep 13, 2013
I have an Y510p laptop and I am not pleased with the hdd performance, so I wanted to add an SSD, but the slot is literally missing:
what am I supposed to do? I know that this laptop supports only M.2 SSD, and I am ok with that
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Jun 6, 2014
I bought Lenovo Y510P . and because of just hyper-v feature on win 8.1 pro also i need to upgrade windows. I found product key with a software and after that i open the "add feature to windows 8.1" . And when I choose "i already have product key" and put the product key , it does not accept . and says "this key won't work" .
So what i should do for getting windows 8.1 pro pack ? and why product key does not work ?
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May 6, 2014
Is it possible to overclock the GPU and CPU a lil' bit in my y510p ?? If yes, how much can i boost it up and if it's worth it though...?
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Jan 3, 2015
When I recieved my Y510p about 8 months ago, the usb ports worked perfectly fine. Around October they stopped working properly. The only solution which I found to work was doing a system restore. When I did this, an Unrecognized Device in the Device Manager was no longer unrecognized, and was instead replaced by USB xHCL (or something along those lines). However, as soon as i restared my computer again, the ports broke, and the unrecognized device reappeared. Repeating the restore followed by a restart breaks the ports every time.
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Apr 9, 2014
My Y510p has been freezing on startup, every startup. It can be completely inoperable for upwards of half an hour before unfreezing. It unfortunately has been occuring since the computer arrived (21 March, this year), so I doubt it has been caused by any software I've added. Given my limited knowledge of computers.
Lenovo Y510p Model 20217
Windows 8(64 bit), Intel Core i7-4700MQ CPU (2.40 GHz), NVIDIA GeForce GT750M, 8GB RAM
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