Dell :: Flaw Found In XPS 1710 Design

Apr 12, 2008

have been sold units that under perform even the slowest of Walmart brand laptops!!!
Hold on, bare with me. No it's fine in games, as the CPU usage is hardly ever at above 80 usage for more then 2-3 minutes, and fluctuates up and down.

However, should you try to run a dual core test! Something that loads both your cores up at 90%+ like Sony Vegas, DIVx Converter....anything that will require more then 5minutes of processing time. The dell XPS case, along with it's worthless heat pipe cooling solution is not sufficient enough to cool the processor. I have taken off all overclocks in my sig, have had dell replace all my fans and heat syncs and NOTHING!!! Still the same result.

Putting both cores at high load, for more then 4 minutes, ie encoding a video, etc. will through the CPU into throttling mode!!! As if that wasn't enough, dell decided to write it's bios, that when that occurs at 93C, the voltage supplied to the CPU remains constant!!! Regardless of the clock!

As such, if you continue the work flow...(anything stressing the cores for more then 4-5min) you will see the processor throttle down to as lot as 1000Mhz!! effectively turning a 70+ fps video conversion into 20fps. I couldn't believe that this was happening but it does!!

Use CPUz to watch your clocks, along with Intel's thermal analysis tool, that you can find here http://www.tomshardware.com/forum/20...etemp-speedfan to test your rigs.

I have called dell, and they basically, after 2 and a half hours of me demonstrating the issue to them over and over with different programs and methods, have told me that it's not a dell problem and that it's an intel problem, and that throttling at 93C is a processor issue.

I asked to see that maybe there is something wrong with my unit, but they said run the tests, and of course, the test come out that everythign is positive.

The idiot on the phone, even had the nerve to tell me, that the "event log" in windows would display any overheating issues!!! HOW?

I'm realy pissed at Dell and am venting a bit, but originally, I though that my CPU went that hot, because I had it overclocked, but it turns out, that it does it regardless and even at the stock 2.33GHz!!!

Please run some test on your systems. This is unacceptable. I can get more work done on my crappy wallmart brand POS, then on the Dell.

Please also check this link for another user experiencing the same issues, as well at even stock clock speeds on the 7600G!!!!

http://forum.notebookreview.com/showthread.php?t=118929

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Just wanted to say how much i love this laptop. I had numerous problems with my xps gen2, and when i say numerous, i mean numerous. I never got angry with dell and really only asked for the 7800 as i heard that it ran cooler. I went through 5 video cards, 3 motherboards (one had a bad nic when the tech installed) 3 processors and 2 screens (which i never really wanted or needed!) and 2 power supplies. All for overheating of the GPU past 90 celsius which i think was cooking all the other components. luckily i had a latitude c840 for a backup so didn't really miss the down-time. And actually there was only 2 times i couldn't use the laptop while the parts parade was going on... most times i just couldn't game on it for more than 5 minutes, but the 2 times it was DOWN was due to nothing but big blue bars / squares all over the screen from boot. And i'll give it up for the tech (most times it was the same nice old man) and the fact that he got the part and came to install within 1-3 days. EVERY TIME! Now if only that sort of service would be included with the AW experience...

I had a 3 year warranty on that which was transferred over to the new 1710 replacement i received a year ago.

This past month i extended my warranty (which obviously now covers my 1710) for an additional 2 years with 2 more years of complete care. Probably going to be the best $400 i've spent! Actually my company spent that as i was due to replace my laptop this year, but i love this thing so much that i don't even WANT another laptop right now. Well, i would accept a macbook pro, but that's another story!

So the point of this thread? well, there isn't one. I purchase roughly 75k in desktops and monitors each year for my company and around that again for servers and storage. Sure we've had a few issues. Hard drives lately have been failing after 3 years and we had a rash of desktop motherboards suffering from the "industry-wide" bulging capacitors that seemed to plague a good amount of PCs in 2005. Other than that, i'm very happy and ... yeah..

I LOVE MY 1710. I love it so much, that if i go for another windows machine it will probably be a precision with the 8800 card. by the time i will need another winblows machine for work, hopefully the precision will have a 19" screen with a 9800 based quadro!

By the way, the picture is of 18kfangui and let me tell you. i have my house at 69farenheit and this thing runs very cool. I blow out my fans about once a month with compressed air.

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