Dell Inspiron 7520 :: AMD Switchable Graphics Stuck On Intel HD Graphics 4000
Apr 4, 2013
I have an InspironR Special Edition 7520 and my AMD 7760 2GB will not activate or do any graphics processing. It is stuck on the Intel Graphics. I am running windows 8.
-My laptop is set on high performance and is plugged in.
-I ran NovaBench and it used the intel graphics card
-FurMark detected Intelgraphics as my main graphics card
-I ran a small game called "Slender: The Arrival" on the lowest settings it could barely handle it
-During the game and the graphics run I had Catalyst Control Center Up and it showed 0% usage of the graphics card, indicating it failed to switch
- All the drivers are up to date, per the windows solution and from downloading them from the AMD website.
I would like a solution to either, have the switch start working, or to change a setting so only the graphics card is constantly used. If this does not work I fear I'll have to return the laptop for faulty hardware.
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Feb 5, 2013
I cannot install a driver for Intel HD Graphics 4000 on my Inspiron 7520 / i7 (Windows 8 64bit).
I downloaded the driver  (11/1/2012, 9.17.10.2843.A02) [URL] .....
But I get an error message: "This computer does not meet the minimum requirements for installing the software.".
The same driver works fine on my second Inspiron 7520 / i5 (Windows 8 64bit).
Why I'm not able to install the driver? because of different processor? i7?
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Feb 21, 2013
I bought this laptop 4 days ago. I am playing NFS MW 2012. Â I couldn't find much difference with switchable graphics. I getting video less than 30 fps with complete resolution(1920 *1080). I have tried uninstalling AMD driver and install a new driver from dell website(A04). But driver uninstalled with errors and i am unable to install a new driver. Now I am unable to select switchable graphics.
System Configuration: i7-3632qm
8gb ram, 2gb HD 7730m,
Bios: A09
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Jul 14, 2013
I bought a manufacturer refurbished Inspiron 5720, i7 3612QM, 8GB RAM. The BIOS is currently A12. When I received it, it had a bad hard drive. Dell sent me a new hard drive under warranty, but it was blank and I had to use a recover CD to reinstall Windows 7 Home Premium 64-bit. I have installed every recommended and updated driver for all of my hardware components. But, everytime I install the HD 4000 drivers, the system starts to freeze up.
The system runs fine with the Standard VGA driver, but I can't run anything that requires better graphics. I have tried installing every version and they all cause the system to freeze. Sometimes it freezes during the boot up and sometimes it will run for up to 2 minutes before freezing. And by freezing, I mean that it just stops working. Sometime if I let it just sit and wait, it will shut off automatically. Other times, it just stays frozen for hours and I have to hold down the Power button to turn it off. When it restarts, it boots to the Safe Mode option screen. I then have to boot to safe mode and restore the system to a previous recovery state.
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Jun 29, 2012
I am a newbie to graphics. When I bought my laptop I was told that it has inbuilt intel hd graphics 4000. So when I checked the device manager there was no such driver or device. Is this because it is inbuilt in the processor or have I missed installing any driver.
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Jan 25, 2010
Is there anyway to stay on the Intel Gpu on mains power , every-time i re-boot the notebook it is on the Intel for the first 30 seconds or so and then it automatically switches to the ATI 4330 and i have to manually switch to the Intel Gpu.
I will be using the Intel 95% of the time, I only need the Ati 4330 to play Battlefield 2.
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Oct 4, 2013
I got my HP Envy dv7-7250us back in May 2013, and realized that the most recent version of its Intel HD Graphics 4000 driver software is 9.17.10.2857 from November 2012. Intel's official driver is now at version 15.31.3.64.3071 (9.17.10.3071) from March 2013. I am unable to install Intel's update though, because it detects HP's version of the driver and refuses to install a generic version. However, HP's current version is very dated, and I'm running into severe performance issues in many games.
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Is it possible that HP could ever bring their Intel HD Graphics 4000 drivers up to date?Â
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Sep 27, 2012
I recently purchased an Inspiron 15R 5520 with duel graphics with the standard intel HD 4000 and a AMD Radeon HD 7670 with 1mb RAM. I tried for the first time to play some graphic intensive games and found that the graphic cards weren't switching. Opening up the Catalyst Control Centre I find that the only option available to me is to change the orientation of the desktop. When I select hardware, nothing shows except the system information button. On the other hand, the intel control centre shows all. I'm sure this can't be normal. The documentation says the graphics should change with the power supply.
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Nov 8, 2014
I have Dell Inspiron 5447 i3 with AMD Radeon R7 M265 with Windows 8.1 and have recently updated all needed windows updates.
I know how to add applications in the switchable settings as high-performace with *.exe extension but when I installed applications from the apps store (i.e. Asphalt 8 - Airborne, etc.) I cannot seem to add them to the switchable graphis settings to get the AMD GPU used. I know that the AMD GPU not getting used because I used a monitoring tool (openhardwaremonitor) that says it was not used. I can add applications like some other games I installed but not from the windows apps store so now I am really confused.Â
How can I get the AMD graphics to work with some apps in the apps store (specifically in my case, Asphalt)
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Feb 9, 2010
Read up on the new Nvidia optimus tech
[url]
From the looks of it, it will support any pc running windows 7, a 200m or 300m 40nm Nvidia gpu, and an IGP.
Their new driver scheme allows both GPUs to be used on a per application basis. The discrete GPU can power down completely when using apps that don't need its power, and power up in 300ms when you start an app that needs it.
Best part is, no more relying on sony to package new drivers or hacking them together for you Z series guys. It is supposed to let you independently update drivers for each GPU.
For other models, this looks like it will enable switchable graphics provided we can get the IGP enabled in BIOS. So the challenge now is to find the offset for the IGP like people did for the VT hacks.
I'd be interested to see some of the Z owners install the optimus drivers and see what happens since they already have an enabled IGP.
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Apr 20, 2009
well i know it has sli but i was wondering if it switches between integrated and dedicated gpus.
cuz in the review they guy said he got 4 hours with integrated graphics.
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Jan 11, 2010
It looks like Dell will be upgrading to the mobility HD 5730 (which is lame, by the way, since there will amost certainly now be no gddr5 memory but thats for another thread).
But my question is whether they have enabled the switchable graphics or are making us pay for an IGP we will never be able to use.
I'll bet the lazy engineers at Dell wont bother with it and argue that you dont need intergrated graphics if you have discrete graphics and so on ......
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Jul 20, 2014
I recently downloaded an AMD driver update. It removed the switchable graphics option and I have spent hours searching the internet on how to get it back. I can't find any drivers or anything to get it back. Also after I did this Sony Vegas won't open. I have a HP Pavilion dv6 Notebook PC, Windows 7 64-bit. Is there any drivers or anything I can download to get switchable graphics back?
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Mar 22, 2010
I have been asked to start this thread by a Dell representative so this issue can be cleared up. It will also serve as a thread where future information relating to the 1647 chipsets (and ultimately switchable graphics) can be posted. This has been talked about in the owner's lounge but I'm sure most owners agree that this issue is of enough importance to merit its own thread.
As most 1647 owners are aware, the 1647 is not being shipped with the HM55 chipset, despite Dell's website claiming it would be:
Instead it is being shipped with the slightly older PM55 chipset which was introduced back in September 09' with the quad-core mobile i7's, and is the chipset used on the 1645. This has been confirmed here, here and here.Why would you want the HM55 instead of the PM55? For most, it's one simple reason. The HM55 chipset supports utilisation of the on-die IGP on the new Arrandale range of CPU's. The PM55 unfortunately does not; it cannot transfer the IGP data to the laptop screen, due to the lack of Intel's FDI bus capability (Flexible Display Interface).What does this mean? As the PM55 can't utilise the graphics processor built-in to the new Arrandale CPU's, then switchable graphics is not possible.So if we had the HM55, would we have switchable graphics? At the moment, no. Basically something like NVIDIA's Optimus software is required. Currently ATI do not offer a switchable graphics software solution. BIOS support would also be required from Dell.But, if software and BIOS support is eventually offered, I won't be able to utilise SG anyway, as I have the PM55, right? Correct. This is what we need Dell to clear up. Most owners (not all) purchased the 1647 on the premise that they would receive the HM55.For those interested, some further information on the PM55/HM55 chipsets and switchable graphics can be found here. Chipset information can be found below.
Mobile Intel® PM55 Express Chipset
Mobile Intel® HM55 Express Chipset
There is however one "flaw" that would be present if Dell actually went by the chipset and CPU listings on their website. The flaw is the i7-620M. It's a dual-core 32nm Arrandale CPU with an IGP. In other words, it's far more like the i5-520M and i5-540M than the quad-core 45nm i7 CPU's. So, according to Dell's website listing, the i7-620M (as it's an i7) is to be shipped with the PM55. This issue will hopefully be cleared up by Dell also, so let's wait and see what they say.
Please let me know if I have missed out important information and I will include it here. Similarly, this applies if any of the above information is incorrect, please let me know and I'll correct it.
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Mar 31, 2013
I have a M17X R3 running on Windows 8, I think I deleted the switchable graphics software as it is missing.
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Feb 20, 2010
enormous potentials of the Acer timeline series that have switchable graphics enabled.
Doing Google search,as well as NBR's own review doesn't show up much information with regards to the switchability side of the Laptop.
For those concerned, any timeline series with a TG, have the HD4330 in it I think?
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Apr 12, 2013
I have an HP Envy-m6 with switchable graphics, with the usual combination of an Intel HD 4000 and an AMD Radeon HD 7600M card.
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When I had just bought the laptop and hadn't realised it had switchable graphics, I made the mistake of updating the drivers for one of these cards via the manufacturer's websites, causing it all to go haywire. I eventually managed to restore this, and was told that the only way in which you can update these drivers is via the driver software offerend on the HP website (or perhap using HP Support Assistant).
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However, just today Windows Update indicated it had updates for both the AMD and Intel drivers. My question is simply this: can I update both drivers through Windows Update, or will this cause switchable graphics to break?
If I cannot use Windows Update to update these drivers, is HP going to release a combined driver package that incorporates these new drivers on the Support website at some point?
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Apr 4, 2012
I am currently on Windows 7 and sometime randomly my Computer screen freezes up and I can't do anything but wait, then it says Mobile Intel graphics accelerator (XP) has crashed.
How and where do I get the driver for the Windows 7 version?
Also... I can't seem to update my BIOS version from A05 to A14 cause my battery is dead and it says I need 10% battery, that's crap, I don't care if I have battery or not I JUST WANT TO UPDATE IT.
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Oct 13, 2014
I had to clean install Windows 7 due to a problem I created in the first place. Anyway, everything runs fine, except for the Radeon graphic card.Â
I own a HP Pavilion g6-1279sl Notebook. It's supposed to have an Intel HD Graphics 3000 and a AMD Radeon HD6470M.
I installed the last version of the Catalyst driver, and when I right click on the desktop, it says "switchable graphics", but if I click on that, it just shows me another option from the Catalyst, HydraGrid.Â
Using a tool that displays which graphic card is running, I noticed that even when I'm running games, the Intel Graphic Card is working, giving an overall worse performance than the Radeon should give. I mean, the Radeon is never working. I also tried to disable the Intel from Device Manager (I think it's called like this, I have an Italian laptop), and it gave problems due to the Radeon card not working properly.
The BIOS is updated and no option is there about Switchable Graphics.
Is there anything I can do to have back that feature?
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Dec 1, 2012
I have windows 7 Inspiron 1545 that keeps going to a black screen, recovering, and then saying "Intel Graphics Accelerator Drivers for Windows Vista(R) stopped responding and has fully recovered." But I do not have vista. Do I need to update?
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Feb 7, 2014
I've bought a B590 and installed a Win 7 64bit. I have installed all available drivers from the support page and have the following issue:
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Device Manager:
I see 2 graphics devices
Intel HD Graphics
NVIDIA GeForce GT 720M
The discrete card is disabled with error code 43 and has an exclamation mark near it [URL] .... Moreover, if i start the NVidia Control Panel it gives me an error with text: "current display is not connected to nvidia GP" GeFoerce Experience is not starting with a back-end error [URL] ...
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Now here are the ways i tried to use but it did not work:
1. Enable high performance and update with manually downloaded nvidia driver
2. Do the same with HDMI cble connected to a plasma
3. Disable enable the device (screen goes black, than to normal and everything stays the same)
4. Format c: reinstall Win8.1 64 and install all drivers - same thingÂ
5. Format c: reinstall Win7 64  and install the graphics drivers after everything else (h1d9d9.exe h2d903.exe)
6. Update GT720M drivers  from device manager  (driver is up to date)
7. Run a high-performance 3D game (War Thunder) Â - it uses Intel HD
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What else can i do? I saw people with switchable graphics use some kind of application to specify the game-apps that should use a discrete videocard. I don't have such an app to specify my games.
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Mar 18, 2013
So I recently bought a laptop (Dell Inspiron 5520) with AMD Radeon 7670m HD graphics cards. However, the laptop came with another graphics cards too which is I suppose called an integrated graphics card. It's name is Intel HD 4000. So basically I was on a site which told me whether my computer could run a specific game or not. I passed everything like processor speed etc. but the graphics card. It said I use Intel 4000. I checked from some other applications and those also told me that I was using Intel 4000. I want to know whether I use both graphics cards or just Intel 4000 and if that is the case how I can switch manually from Intel to AMD Radeon graphics card.
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Jun 23, 2009
I bought my laptop last year around christmas time. Surprisingly the nvidia 7000m performed very well. I was able to run Gothic 3 on low specs, and also fallout 3 which ran well on medium specs. But about 3-5 months ago the performance deteriorated a lot. it got so bad that i cant even watch movies on it anymore. All the framerates, on games it ran fairly well before, are unplayable now. I just hope i didnt fry the gpu because it did overheat before, but i just thought it was normal. Ofcourse if i new about this forum before none of that might have happened. There many useful posts here...
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Jan 6, 2010
I have an Acer Aspire 7520 that is 2 years old, the system specs are:
- AMD Athlon 1.8GHz Dual Core.
- 17" WXGA+ CrystalBrite LCD.
- 4 GB DDR2.
- 500 GB HDD.
- NVIDIA GeForce 7000M.
It worked fine for a year but starting the second year, the sound card started to fail, and by that I mean that the sound sometimes works and sometimes it doesn't, but I solved this problem by buying an external sound card.
Two months ago I accidentally hit the laptop in the wall and after that incident the Graphics card can't process anything that requires high or medium graphics for example:
-When I play 720p videos the video runs very slow, it should be noted that I used to play 720p withouth any problem before the accident.
-The Windows Experience Index for Graphics went from 3.4 to 2.0 after the accident.
-Games that used to run at 30-40 FPS, now run at 2 - 3 FPS max.
- Windows AERO runs very slow now, so I if I want to use windows I have to run Windows Classic theme.
Things I've done:
1) Format my PC and tried different OSs XP, 7.
2) Flash the BIOS.
3) Change the Hard Drive with another one.
4) Change the RAM.
None of these things worked.
Does anyone know what might be causing this problem?
- screen went bad?
- Graphics card went bad?
or ?
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Apr 13, 2014
I replaced hard drive with SSD and installed windows 7 ultimate (X64) on my HP Pavilion G4 notebook. However, I am not able to install switchable graphics on my laptop now.
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I have tried this
1. Installed HPSA and ran update and tuneup. It asked me to update "AMD High-Definition Graphics Driver" but it failed with multiple retries and after some time now it doesnt ask to do this update at all. Now everything is green in HPSA but I am still not able to switch the graphics
2. Tried to download from HP drivers page but it says "AMD Catalyst Mobility cannot be downloaded due to incompatible harware/software on your computer"
3. Tried uninstalling the driver but windows updates the drivers automatically.
4. I also updated BIOS as suggested at [URL] ..... but still no luck......
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Product Name: HP Pavilion g4 Notebook PC
Operating System: Windows 7 Ultimate 64-bit Service Pack 1
Product number : LQ375PA#AB
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Jul 16, 2009
I can't get Vista Business x64 to recognize the graphics driver. Both Catalyst and XtremeG install fine,
but when I reboot the highest resolution I have is 1400x1050 and Windows only displays 'Standard VGA graphics adapter' in device manager.
Is this a common problem or do I need to do something else? I know the XPS m1330 had a quirk where you needed to install the SATA driver before installing windows which had me baffled for hours...
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Oct 20, 2008
can you update video cards on a laptop?
Mainly a acer aspire 7520-5311
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Jul 1, 2009
In my dell latitude d500,i am having intel 82852 graphics card and when i see report tab says me Maximum graphics memory is 64mb but memory in use only 5 or 7mb.Can someone help me to solve this problem because i can't play Counter-Strike on steam which is a game that released in 2000.
I believe that graphics memory in use is the problem that i can't play this game without having 60fps(i am having 15-30).
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Feb 9, 2010
I have a 5810TZG basically it has an INTEL 4500MHD and a ATI HD4330 , I did a search and found only 2 other TZG results.
I bought a 5810T with only the INTEL 4500MHD , but returned it for a more powerful gpu.
So what does the Z in TZG mean.
What other versions are there.
Also the switchable graphics only work with the Acer drivers, I have tried v9.12 and above and get a blank screen unless i select dedicated ati only in the bios.
So it looks like we are stuck with catalyst v8.65 if i want switchable graphics or are we?
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Sep 7, 2009
I have Dell Latitude D820 with NVidia Quadro NVS 120M, but its causing failures, probably NVIDIA GPU. There are vertical straight lines on the screen, sometimes it won't boot at all, sometimes it would go dark screen and never start... etc Its been approximately 2 years since Ive had it.
Im planning on buying Dell latitude E6500.
I have the following questions:
1) Most people's reviews about E6500 are very disappointing, is it really true that E6500 is worse than the D820 or D series laptops in terms of build quality and hardware failure problems?
2) Considering Im having trouble with the NVidia GOU (probably) and that some people have witnessed GPU failures in Apple Macbook Pro (which uses 9400M and 9600M GPUs) and E6500 uses 160M (9300M GPU), so its a 9-series GPUs failing. Should I consider having Quadro NVS 160M in E6500 or I should avoid it and get Intel's Graphics card for now?
3) How much performance affect is there if comparing NVS 160 M with Intel Graphics Media Accelerator 4500MHD ? regarding the basic 3D simulations, such as using Macromedia Director or Studio Max, or games? I mean to ask, is Quadro NVS 160M really worth it?
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