Dell :: Received Repaired System Down Graded My Graphics Card
Feb 12, 2010
I own an Dell Inspiron 1520 laptop. I bought it in August 2008, and my warranty covers me until 2011.
My graphics card was overheating and artifacting (8600m). I sent it back to dell last friday and received it back today, the paperwork showed that they had replaced the graphics card and also the motherboard. i booted up the system only to find that they have replaced the graphics card with the 8400m GS, I've just sent them an email explaining the fact that im not happy etc, and am waiting for a response.
I understand that they not have any replacement 8600m cards, and i also read on these forums that american customers have experienced similar problems. The system cost me over £1000 and to say im angry is an understatement, i will give them a ring tommorrow.
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Nov 2, 2011
I recently purchased a Dell Inspiron 15R N5110 which consists of a nVidia GT525M graphics card (as per the configuration).But when I check the system specs under system rating -> details; it is showing only Intel HD graphics with a dedicated graphics memory of 64MB and complete shared graphics memory of 1696MB. My card of 1GB is not getting displayed.
But, in device manager, I can see my nVidia card.how do I enable my graphics card? Is there any problem only with my system? How can I see the nVidia card in the system specs?
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Jan 21, 2009
You can't Change your Graphics card, is there any graphics card that i can use through the PCI express slot, or the the expansion port? the laptop is hp pavillion dv2000 (exactly: dv2132ea) since i don't want to go through the hassle of changing my laptop. I just need a better vga card
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May 8, 2009
I have an Aspire One 6cell, and have had a terrible experience with it. Let me start by giving you what happened until now...
On January 12, I purchased an Aspire One here in Belgium. It's a model with a 6cell battery, QWERTY keyboard.
The next day when I'm charging it, the LED indicator, which was red, indicating that the system was still charging, all of a sudden, turned off. The laptop, was on on that moment was on and Windows noticed that the system went on battery power. However, I hadn't touched the cables or anything, it just stopped charging. After 15-30 minutes, it started charging again. It seemed something had to discharge or so before it went on.
I tested in another plug. Nothing. I removed the battery and tried switching it on: again nothing (which made me think it had nothing to do with the battery).
I called the shop and they said it had to return to Acer, which could take up to 4 weeks. I was a bit dissapointed by that, so I called Acer instead. They told that it was a known problem on the motherboard, they would come pickup the system and I would have it back a few days later.
So they came, about a week later, they returned it. On the warranty note, it said: no problem found, bios updated. I retested the system, after a day, it did it again. So I called Acer again. They would come again to pick up the machine.
Again, a week or so later, it returned, only to find that again, they didn't fix the problem. On top of that, the cover of the laptop was severly scratched. I called them again, they would fix it this time for sure.
Again, it came back. It worked fine for about 2 weeks... Then, the same problem came back: while charging, it stopped charging. I was completely stunned, so I went back to the store where I bought it. They would take care of it............
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May 26, 2010
I have a VAIO SZ series laptop which got the typical video isue with Nvidia GPU (vertical lines). I was very disaponted from what I read and from the 750-1000 Euro repair cost that sony Greece (I live in Greece) offered me so I started looking for a motherboard on ebay. I was very lucky and surprised to find a company offering a repair service for my laptop located in Greece. I bought the service for 200Euro I packed the laptop and send them my pick up info.
Next day a courier picked up my laptop and 10 days later it was returned fully functional and they even solved the problem with the noisy fan! This happened one week ago and today they even refunded 50Euro of my payment because I am located in Greece and the offered price was calculated for shipping in EU! So it actually costed me only 150Euro in total!
Checing their listing I show that they are offering repair services for FZ series laptops for much less but they are asking to send them only half of the laptop. Anyway I prefer not to mention the company's name but if you check on ebay.co.uk for VAIO SZ video repair you should find them and maybe more proffesionals closer to you who could repair your laptop for a fruction of what sony is asking.
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Jul 11, 2009
This is a long winded question so bear with me.
Both me and my friend, have Dell XPS M1710 laptops.
mine has the Go7900GS 256MB, and my mates has the 7950GTX 512MB, Graphics cards. have been thinking about an upgrade to a XPS M1730. The base model of the M1730 comes with a single Go8700gt 256MB card in it.
my question is this card any better than our older ones at DX9 and DX10 Games?? there is also an SLI option for the 8700gt, again how would this compare to our older cards??
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Jul 28, 2008
I have an M90 and my FX 2500M has memory failure. I upgraded the M90 with a T7600 CPU, 4GB Ram, and it is running Vista Ultimate 64. What do I need to do to run the FX 1600M? Any other suggestions on cards is appreciated. I use it for 3D solid modeling and mechanical design.
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Dec 2, 2009
I got this new xps studio 1340 and I noticed in the device manager that the display adapter is NVIDIA 9400 MG instead of g210 (n10). I also checked the Nvidia control panel and it said the same thing. I also installed some gpu detector (GPU CAPS viewer) and it said the same thing .....
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Mar 16, 2009
My laptop just got its screen replaced due to dust and I sent in my DV5T to them to fix it. They told me it was going to be a brand new screen. They fix it and send it back to me. I open the box and notice that my keyboard is improperly installed and later that hour, I noticed that I got a dead pixel.
So I call my HP case manager and tell him what is going on and it is B.S that HP won't fix my laptops screen. They are going to fix the keyboard but as for the screen he said that there is a formula that they follow to determine if they can fix my screen. I am pissed because I know that HP ain't going to give me any break because of the fomula but it is the fact that once I open my laptop I notice that I have a dead pixel. Can they really do that? Like fix my laptop and claim that it is a new screen but has a dead pixel?
I need to know what else I can do if they can't fix my laptop because the pixel is so obvious since I have the 1680x1050 res.
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Feb 21, 2010
I am purchasing the original Adamo (not the XPS) with the following specs.
(Pearl) Intel® Core™ 2 Duo Processor Lv SL9600 (2.13GHz, 6MB, 1066MHz)
UK - Irish Internal Keyboard (QWERTY) - Pearl
45W Adamo (Pearl) Power supply with UK power cord
4096MB 800MHz Dual Channel DDR3
Intel 5300 wireless card, 802.11 a/g/n
1.3 Mega Pixel Integrated Camera
13.4" (16:9) 720p WLED Display
Dell Bluetooth 370 Card
What is the graphics card?
And can you do some light gaming on the lowest settings?
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Oct 18, 2009
I;ve recently purchased the new dell inspiron 1720, which is little more than a glorified netbook.
The graphics are terrible. and i was wondering if i can uppgrade my graphics card. (Intel(R) 4 Series Express Chipset Family. 780 mb)
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Oct 12, 2007
So is the 8400 the best I'm gonna get in a small chassis.. 12.1/13.3? or are there any other brands that have a 8500/8600.
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Jul 23, 2009
Say I wanted to upgrade the graphics card on my M1710 laptop, is it
a) Possible?
b) Worth it?
c) What are the options in terms of new ones.
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Apr 28, 2008
I have an inspiron 1720 which came equipped with an Nvidia 8600m GT. I have had it for a few months but recently found that my laptop says that I do not have a graphics card.
I went to Personalization>Display Settings>Adapter and found that it said my chip type: <unavailable> The same for adapter type, DAC type etc.
Also it said that my total graphics memory was <unavailable> and that my dedicated video memory etc was N/A.
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Jan 16, 2008
My trusty (out of warranty) XPS M170 has given up the ghost shortly before its second birthday. I'm fairly certain the GeForce Go 6800 Ultra is shot; there was a moment of heavily corrupted graphics followed by a BSOD, then nothing more on the LCD since (backlight still working fine). The VGA output has small green lines over the picture.
I'd like to get another year or two's use out of this baby. I hear the M170 can take a GeForce Go 6800, GeForce Go Ultra 6800, GeForce Go 7800 GTX or an ATI X300. I'm happy to put any one of those in the machine; I really just need solid 2D performance. The ATI would be perfect but I have no idea where they can be bought from.
Is there somewhere reliable from which I can source a new graphics card? I have dropped an email to Dell as their UK site doesn't seem to have spare parts. The US site seems to have a slightly ovepriced 6800 card, which I wouldn't mind resorting to if necessary.
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Sep 20, 2008
can I install the latest ATI drivers from the official site, or do I have to get them from the Dell site?
(Actually..i can't seem to find them on the ATI site :S Does this mean you have to wait for Dell to update? Or am I just not looking in the right place?)
This is for a Studio 15
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Nov 17, 2009
I've been having a problem with my xps gen 2 laptop lately. I was using it the other day and closed the lid and let the system hibernate while I was at work, when I opened it up again it looked like the video card was artifacting. (It has a 6800 ultra in it) I don't use the system to game anymore, its just my daily laptop and it doesn't do alot of video intensive tasks. I ran dell diagnostics and it said it was experiencing errors writing to memory. Every once and a while I can start the system and there is no artifacting. I'm pretty sure the video card is fried because it artifacts while posting, and on the external screen I tried as well. I pulled apart the system to clean it (it wasn't to dusty, I blow it out with compressed air a couple of times a month).
Also I removed the graphics chip and reseated it just to make sure it hadn't come loose or anything. I just want to be sure before I spend the money to replace the graphics chip. I'm probably going to replace it with an x600 since most of the things I do aren't graphics intense and I plan to get a new laptop some time next year.
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Oct 27, 2009
I've followed the instructions provided by Dell and have it at this point:
http://img269.imageshack.us/img269/9061/dsc00072bpj.jpg
I know the card is located under the big "metal thing" that says PUSH HERE, I've loosened all the screws off (3 are used to secure it to the motherboard, 4 others are used to secure the metal thing to another,
smaller board) but i can't seem to separate the smaller circuit board from the metal...and the last thing I want to do is force it too much and break it.
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Nov 19, 2008
My M1530 came with the Geforce 8400M GS card and I was wondering what is the best one I can upgrade to? I read somewhere it won't accept newer graphics cards or something like that? Just trying to make it a little faster.
Also as far as upgrading the CPU, in the device manager it lists it as an Intel Core 2 Duo T5550. I'd like to upgrade this also but as far as newer CPUs go I'm not sure which models would work
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Jul 28, 2007
does a nvida geforce go 7800 (not gtx) fit in a dell inspiron 9300 (that has a x300 in it currently)?
was bidding on one on ebay that said it fits a dell 9300 but i wanted to double check.
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Apr 20, 2010
Going to try to keep this short and sweet. I am being offered a system with a much better processor and graphics card, but there are some serious things missing (which can be added to the 1458), such as, backlit keyboard, the SSD. I do use the backlit keyboard often, and the SSD is the main reason I got the XPS in the first place. Should I call and ask for the same specs as the 1340, or just accept the system they are offering me? .....
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May 2, 2009
recently had my dell xps m1530 motherboard and graphics card replaced by dell,
Since then, whenever I turn it on I get a message saying " the charger is only a 65w and your battery requires a 90w charger ",
Just before my laptop died and I called dell to come and fix my laptop, I was getting the exact same inconsistent framerates in games like l4d, Where i would usually get around 60+ fps, I was now only getting extremely inconsistent 25+ max fps..
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Feb 17, 2010
My xps m1730 has nvidia 8800M GTX SLI. I am running Windwos 7 64-bit. It only recognizes one of my graphics cards. How can I install the second one?
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Feb 27, 2010
I was watching a video today on youtube when the screen paused and green lines appeared around the video. Next thing I know the display turns off and every time I reboot the computer the LCD screen turns on but nothing is displayed.
It boots into windows(I can hear the login theme) but nothing on the LCD. Anyhow here is my dilemma. I was told that because I'm just five days past my warranty, expired on the 22nd, that I might still be able to get it repaired or I could buy an extended warranty.
However, I'm worried that if I call in and tell them that my laptop is dead that they will not only deny repair, but will bar me from getting an extended warranty? Which according to the dell website and my service tag I can still buy. What should I do?
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Sep 13, 2009
I recently purchased a Dell Studio 1737 for mainly college, everything about this laptop is great, except the graphics card, the infamous Intel Media Accelerator.
I would like to know if there's anyway to replace, or would I have to get another motherboard to replace it, and if I have to replace it I would like to know a estimate of how much it would be,
and personally I would like a high end Nvidia card =], not so much ATI.
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Apr 16, 2009
I have an dell m1710 xps and the graphics card has died (again). I know there is an onboard graphics card, and I am hoping/wondering if I can use that to transfer my files off the hard drive.
I thought maybe I should hook a monitor up to the machine, but then I don't know how to access the bios to set which card to use - as the screen is blank. I know there is a way but I cant figure it out.
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Jan 6, 2009
I found out why my 8800s were running hot. Ater I removed the card and removed the fans I found a WALL of DUST built up between the fan and heatsink. You couldnt see it from the outside at all.
I know I have previously blown air through the heatsing but for some reason it didnt clear it out. I should have taken a picture because it looked like a blanket or air filter sandwiched between their .....
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Oct 16, 2009
I was playing GRID on my Dell XPS M1710, and got a load of corruption and lines on the screen, and the laptop shut went into a kind of safe mode. It has never been overclocked, and dust has been cleaned recently.
Now, when I turn it on, I get artifacts and corruption even at the BIOS screen. I've tried reseating and reinstalling the drivers, but it hasn't worked. I'm going to call dell tomorrow, but as it's out of warranty,
I don't expect much help. There's no way I'm buying a new GPU, (they cost more than the laptop is worth), so I'm going to try and fix it. I'm going to use the oven fix as a last resort,
and would appreciate advice on anything else I can do to fix it, as well as any tips when performing the oven trick. If anyone is selling a 7900GTX/7950GTX for a decent price, you may have a buyer
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Dec 17, 2007
i have a dell inspiron 1505 notebook. I bought it new about 1 year ago, i had it upgraded from dell with the 1.86 core 2 duo processor 1 gb of ram and a 128 ati x1300 mobility graphics card. 1 year ago most games only required a 128mb card which was fine, but now most seem to run on 256, there was a 256 option from dell for another 80 dollars on top of the other upgrade fee i already paid and i did not think it was necessary. So i know there is one out there. I have searched around on the internet for a while off and on and i can only find reviews of products i can not find any info on where you can actually buy an upgrade for this computer... I would like to get it upgraded to the 256 if it would not be too much. Can anyone point me in the right direction?
And also i play Battlefield 2142 occasionally and it had a freezing issue on the load screen so i dropped the graphic settings down a bit then it worked fine. But it has happened again, and i dropped the settings down as far as they can go with no luck it still does not work, and the EA tech told me to look for an update for my graphics card which i did and installed one that said it fixed "some gaming issues" but it did not fix the freezing issue.
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Jan 1, 2009
I have a Latitude D530 company computer. Unfortunately, it only supports 1024 x 768 screen resolution for the unit's display.
The graphics chipset is the Mobile Intel 965 Express family.
My question is this: If I was to get an external larger resolution display - say a display with 1680 x 1050 resolution - can the graphics chipset support this higher resolution and different screen ratio
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