HP ProBook G1 450 Networking :: WiFi Won't Turn On - Driver May Be Missing Or Corrupt
Dec 25, 2014
The Wifi on my a new ProBook won't turn on. Device Manager says that the device driver for Wifi won't load and may be missing or corrupted. It says the wireless device is an Intel Dual Band Wireless-AC3160 with Bluetooth combo device. The HP driver support page doesn't have a driver for this wireless device.
Specs: ProBook G1 450Windows 7 Professional 64-bitWireless device: Intel Dual Band Wireless-AC3160 with Bluetooth combo device
This is a new ProBook G1 450 which I am still doing basic setup on; I haven't even added my programs to it. I am setting up the preinstalled OS with the HP preinstalled programs. It does successfully connect to the internet via an ethernet cable, and I downloaded many Win 7 and HP updates that way. But it will not connect via a wireless network. It does not recognize that there are any Wifi signals in the area. My old Thinkpad and my tablet recognize a number of strong Wifs in the area, and connect easily to the one which I am authorized to use. The ProBook says there is no wireless in the area.
The ProBook's Wifi is apparently disabled. The wireless light is on (white), and when I click the appropriate icon, there is a message saying that Bluetooth is enabled, but Wifi is disabled. The light is supposed to turn on if either of Wifi or Bluetooth or both are turned on, so it is not a malfunction if it turns on when only one is enabled. But I have not tried Bluetooth yet.
Many other ProBook G1 450's apparently have a Ralink wireless device or certain other devices. Not mine. My ProBook apparently has an Intel Dual Bank Wireless-AC3160 with Bluetooth combo device. That's what Device Manager says. And this device might be excellent or perhaps even a nice improvement. However, unfortunately, Device Manager also says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)."
The HP support page for driver downloads for my ProBook does not have any driver for such an Intel wireless device. I didn't try the wireless until having installed many Win and HP updates. At the same time that I have noticed the wifi problem, I found that one HP update won't install: that was for Hotkey Support 5. Since then, I am having a little trouble with a couple of other updates. I mention this in case it is of some interest, but I don't see any connection between these updates and Wifi.
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Hardware IDs; Network Controller
PCIVEN_8086&DEV_0085&SUBSYS_13118086&REV_34PCIVEN_8086&DEV_0085&SUBSYS_13118086PCIVEN_8086
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Base System Device
PCIVEN_197B&DEV_2392&SUBSYS_161D103C&REV_30PCIVEN_197B&DEV_2392&SUBSYS_161D103CPCIVEN_197B
&DEV_2392&CC_088000PCIVEN_197B&DEV_2392&CC_0880
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PCIVEN_1180&DEV_E230&CC_088000
PCIVEN_1180&DEV_E230&CC_0880
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PCIVEN_1180&DEV_E852&SUBSYS_1726103C&REV_01
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First unknown device
ACPIENE0100
*ENE0100
Second unknown device
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1. Product Name and Number
HP EliteBook 8560pНР LQ589AW
2. Operating System installed (if applicable)
Windows 7 Professional 64 bit
3. Error message (if any)
No error messages
4. Any changes made to your system before the issue occurred
My windows crashed and I recovered it from the archive created a couple days prior to that. Archive included all hard drives data, so system was restored exactly as it was prior to the crash. I am still not sure if this caused the problem (or if the problem appeared after that): it happened a month ago, and I didn't have WiFi available back then, and only tried to turn it on a couple days ago.
Additional details:
In device manager wireless card is showing up as working normally. In adapter management wireless connection is turned on but says "no connection available". If I run the diagnostics, it asks me to turn on WIFI with a button on my laptop, which I cannot do. In mobility center it says "wireless connection is turned off". Turn on button is gray, and impossible to click on.
Things I already tried:
Reinstalled all HP drivers from the original CD;Removed WiFi card in windows device manager (deleted the device), restarted windows, installed new drivers for it, restarted again;Checked mobility center as was suggested in one of the threads found on this forum;Made a hard reset for HP laptop (removed battery, pressed on/off button for full minute).
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