Lenovo T400 / T500 :: T420s Is Randomly Crashing
May 29, 2012
Lenovo T420s is randomly crashing. There is nothing special in the Event Viewer. Only that the PC was not turned off properly. Not exactly BSOD.
Error video on YouTube
Usually happening under some load (eg. game) but I have seen the same running only MS Office. No Macros or special calculations.
I would say this happens due to overheating. This is my second T420s I have same problem with. I work as 2nd. lvl IT so I know other colleagues are experiencing the same.
Frequency decreased once performance settings in power management were switched to balanced mode. Not solved though.
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Jan 3, 2012
I want to run a Virtual PC in VirtualBox and get the message, that I need to enable VT-x. I have updated to the newest bios (1.31) but i still don't have the option to enable "Intel Virtualization Technology" under the Config --> CPU menu.
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Nov 16, 2013
We installed a Kinston 240 GB SSD in the Ultrabay, and it is not fully recognizing the SSD - it does not show up as a device, though we know the machine knows it is there, and we could use Linux and ghost to it..
We then ghosted to it with no issues. We then put it in the main bay, but it would not boot.
We looked at it from the USB port of another computer, and the files looked fine. Are we missing a driver?
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Feb 14, 2013
I installed Windows 8 x64 recently and installed all the drivers. I was pretty sure that all the devices were installed.I was having a hardware power management problem before installing Windows 8 that I was hoping was a software issue that reinstalling the OS would fix. Turns out it wasn't software, but had to have the main board replaced under warranty. Even after the main board replacement, I was still pretty sure I saw all the device drivers were installed under device manager.
I'm noticing an "unknown device" listed that doesn't have a driver installed. I know often these can be the TPM or other system device, but I have the TPM installed as well as the chipset software and power management driver. But there is still this unknown device.The only clue I have as to what the device could be is under details, the "hardware ids" property value is "rootsscbfs_storlib_bus3". A Google search brings up nothing for this string. "STORLIB" makes it seem like it has something to do with storage, but I have the Intel RST driver (11.7 from Intel) as well as the card reader driver installed. I can confirm the card reader is functioning fine too.
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Jun 7, 2013
I have a T420s that I bought a couple weeks earlier, it's a used one, so there's no warranty with it, I used it several days without any issue, I don't use it very frequently as I use my corporate one most of the time.
Someday when I wanted to turn it on, it stacks on a black screen and it beeps one beep then two other, nothing showing on the screen not even the thinkpad logo at startup, I thought it was a RAM related issue so I put the one from my corporate PC but without any luck, so I wanted to see if its graphic controller issue, I plug the VGA cable on the laptop and my TV and here I can see the thinkpad startup logo but after that I see a message on the screen telling :
"Real Time Clock Error - Check Date and Time settings. Press Esc to continue or F1 to enter setup" and when I press either one nothing happen at all, still stacks there.
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Aug 2, 2014
I have a t420s and so far I'm happy with it.Recently I purchased a MC7700 card from ebay with lenovo FRU. Everything looks smooth except that I found there is no way to turn on the mobile broadband switch.i believe I have a whitelist-removed bios otherwise it won't boot. The driver downloaded from lenovo website is installed fine, I can see the card working in device manager. I could read the iccid in windows network settings. Everything looks good, but I just can't turn mobile broadband on.
My laptop runs windows 8.1, I heard there is a thinkvantage connectivity tool that might work for windows 7 but not windows 8. I have quite a few files on my laptop and going back to windows 7 is the last option I would like to try.
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Dec 10, 2013
I need to do a recovery on a T420s. I want to recover to same state as out of the box. I already backed up all the data. I am using the disc provided by Lenovo but cannot seem get the disc to start the process. I think I set the DVD as the first boot device but it goes right past it and into the normal start up process.
Is there a way to start the process besides from boot up?
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Aug 21, 2014
My 5 months old SSD crashed and I replaced it with a Macrium created mirror. Everything seems to work except the computer no longer recognizes USB drives. The USB drives are good (checked on other devices), I've removed and reinstalled all USB hubs and drivers - the chip drivers and bios are up to date and the USBs are enabled in the BIOS AND I've done several virus scans (online and local) in safe mode (Malwarebytes, Spybot, ESET, Defender, AVG, Housecall). The USBs are recognized on boot but once Win7 boots the USB for storage devices no longer work.... however, the USB recognize keyboards and the mouse. Guessing a new OS install will fix it, however, I would rather not reinstall everything.
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May 26, 2011
I bought a Roline DP to HDMI cable hoping to be able to watch HD content in my livingroom and not having to plug an extra audio cable as DP should carry sound too.
When I do the same as on the youtube video, I get the following settings in the control panels: [URL] ....
But there's no sound coming out of the TV. I've tried it on my SyncMaster PC/TV Screen and on my Samsung TV in the living room. On the TV in the living room, the windows audio manager shows the device, but it cannot be selected as show above. It stays grey.
I've got a T420s with discrete nVidia Optimus graphics (Quadro NVS4200M). Driver version is 1.2.19.0 for nVidia HD-Audio and 8.17.12.6696 for NVS 4200M. This information comes from the device manager. I installed my system from scratch and used ThinkVantage System Update 4.
Where the problem comes from? I could only imagine that the cable isn't capable of carrying audio, but that seems rather illogic, does it?
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Jul 19, 2013
I have been running ubuntu on my T420s for about 2 years now. Needed a Windows box to work from home so I installed Windows 7 Home Premium - Service Pack 1 on it. Installation went smooth but Windows did not recognize my wireless card, preventing me from connecting to the internet to download and install the rest of my drivers. I tried to manually install the Intel Wireless Lan (bg, abg, abgn) for Windows (64-bit) Centrino Advanced-N 6205 which is what I thought was installed on my machine to no avail.
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Jun 13, 2008
Audio stutters when using bluetooth connection to my BOSE speaker (from Spotify). Has started lately. Cable works perfect. I use Thinkpad BLuetooth 3.0 version. Conexant 20672 Smartaudio HD.
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Dec 18, 2014
I have a Lenovo t420s with dualboot win7 and Ubuntu. I never had any problems until now and could switch on/off my wireless and bluetooth connections via the Hardware Switch (right bottom left of the notebook) or via FN + F5.
However, without any specific reason the wireless and bluetooth was switched off and the the system tells me that I have to switch on WIFI via the Wireless Radio Switch. However, although I can move it, it doesn't make any difference for the Switch.
I tried to reset the BIOS to Default and changed the network settings, and also rebooted several times. I won't work with any of the two systems.
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Feb 18, 2013
After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series. I noticed when I uninstall the video driver I am able to screen share without incident. Also, if I update the driver from Windows Update I am able to share successfully. We use the update retriever and thininstaller to install our drivers in our environment. I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level. It crashes 100% of the time when sharing desktop. I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred. Here are the specifics:
Thinkpad X240 [20AL]
Thinkpad T440p [20AN]
ThinkVantage Update Retriever 5.00.0007
Thinkvantage Thin Installer 1.2.0010
Intel HD Graphics Driver - gid634ww (10.18.10.3412)
Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)
[Code] ......
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Apr 10, 2013
I've been running on a T520 4239-CTO for a little over a year now without issue. I've been getting lots of random bsod and services crashing in the last few days; even Windows 7 cannot validate itself anymore.
I ran all the hardware checks in the provided Lenovo utilities and it all seems to pass. I didn't trust this so I manually checked the smart values on the hard disk and noticed around 2400+ reallocated sectors so I decided to replace the hard disk.
It should be noted that there are no viruses/malware on this machine. After receiving the new hard disk I did a factory restore using the dvd backups I made when I received the machine. Upon booting the new factory install on the new disk I'm still getting the same random bsod and issues with Windows 7 not being able to validate.
I notice that everytime I boot now on the newly restored os that the "Microsoft Software Protection Platform" service has issues and cannot start. I started doing some updates using the Thinkvantage tools and they're crashing too.
This machine is currently on pass 4 of memtest without any errors so far.
I've replaced the hard drive and from the looks of things so far the ram seems fine. Where do I go from here?
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Oct 12, 2013
I recently upgraded my Lenovo ThinkPad T400 with a Crucial M500 (240GB SATA SSD 7mm) and 8GB Kit (DDR3 PC3-8500 NON-ECC) RAM.
After a couple of days of trail and error I eventually installed (successfully, I might add) Windows 7 via USB. I leave my laptop on when I sleep, but in the morning it's shut off. When I power it on I get to the Windows did not shut down properly and I always select the "Start Windows Normally" option and additionally Google Chrome informs me that it wasn't shut down properly and restores my tabs.
Why it randomly shuts itself off... Also, when I try to run my system rating after one or two flashes of the screen my laptop turns off, so I am unable to do this as well.
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Jul 21, 2014
I have a t430s laptop. my laptop seems to randomly switch programs or at least switch off the current one im working on. when im shifting around in excel or typing in an email. it will deselect the program im running and sometimes it will switch back.
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Jan 30, 2014
I have a Thinkpad T410 model 2518. I think it may be having fan issues. From time to time the machine will just shut off. It has a brand new battery so I know that’s not the issue. While it often runs in the 60’s for temp for CPU and Motherboard it sometimes gets up to 81 – 91 for the CPU and 81 – 83 for the motherboard. What the normal temp range is for this computer? Would 81 and above be considered a hot temp that could lead to these computer shut downs ....
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May 4, 2014
Bought a refurb T400 and installed a PNY SSD in it. It POST's okay and I can access bios. I can also read/install Linux from DVD just fine.
Trouble is when I insert my win7 home premium DVD into the drive and boot it, I get POST and then I get a black screen. It seems to be reading the drive and when I interrupt with the Esc key or open the DVD drive, I get a Windows menu explaining that the installation has been interrupted.
I've looked at the bios options and can't see anything obvious that should be changed.
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Jan 26, 2012
I have tried to make a fresh Windows 7 installation, but after installing updates via Lenovo System Update the system gets corrupt.I replaced the hard drive on an T400 and loaded a image that I had on to the drive. After a installing a few updates and program I noticed strange system beaver. So I did a system file check and it came back that files was corrupt and cold not be repaired.So I did a new fresh Windows install. But it to became corrupt after just running Windows Update and Lenovo System Update.So I ran some hard drive and memory diagnostic without find and problems.
Then I did a new Windows 7 install again. After I installed all recommended updates from Windows Update I did a system file check, all OK. The I installed Lenovo System Update and all its recommended updates and did a new system file check, Windows system files corrupt. What Lenovo update is destroying the system?
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Feb 17, 2010
My T500 (2241-3XU with Win 7 64 bit Ultimate) has never been able to wake up from sleep mode after lid is closed. I finally reverted to using hibernate but was just wondering if there is a new fix that I am not aware of. I tried to find info a couple of years back before switching to hibernate.
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May 26, 2010
Itunes randomly closes when opened. Virus scan came back negative and all of the file seems to be standard. version number 9.1.1 (12) of itunes and OS X 10.4.11. Anyone have any idea what the problem could be? Also updated Java, but it did nothing.
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Apr 7, 2013
Is it possible to run a t500 without a battery? I found a t500 in my basement without a battery or adapter, however i am not sure if it works or not, so i was wondering if i could just buy the adapter to see if it boots up or not because i don't want to go through the process of returning etc.
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Sep 17, 2013
Is it possible to clear the TPM security chip through WMI? We are using T410, T410s, T420 and T430.I have looked at the following link, and it seems that it isn't possible: URLs....
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Sep 3, 2013
I have a T420 Full model number: 4180-PR1
I have a 320 GB HDD, but it's nearly full, I am thinking about buying an SSD.
I wanted to know is it possible to have 1 SSD and keep the existing 320GB HDD and run it alongside each other?
If so, where would the SSD go?
T420 4180-PR1 - OS: Windows 7 Pro 64 bit
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Dec 28, 2012
I recently got a T440s and wanted to replace the hdd with the SSD from my old laptop, and it is not being detected at boot. It works fine in my e420s.The SSD is a Kingston V+200 240GB. It's a 7mm drive.When I turn on Diagnostic boot in the BIOS I get the following error message:
PXE-E61: Media Test Failure, check cable
PXE-M0F: Exiting Intel Boot Agent.
It seems like their is a problem with the connector? The SSD in the computer can actually wiggle around a little bit (<1mm), it seems like it shouldn't do that.
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Jul 16, 2008
A key ? for me in purchasing a new machine is how to arrange 2 accessories: DVD player and a 2nd drive (primary drive would be an SSD).
From what I understand, I cannot swap out a HDD and DVD in the ultrabay--if going with a second HDD, the HDD is permanently installed. This implies that you make the pre purchase decision to either have a HDD or DVD player connected by USB and the other in the ultrabay.
Would one opt to have the HDD in the ultrabay due to increased data throughput vs. a USB 3x port?
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Apr 23, 2010
How do I turn off the UltraNav pointing device? I just use the Trackpoint and its very frustrating to keep brushing against the UltraNav and move the cursor unexpectedly. Note that my T400 doesn't have either the Thinkvantage Productivity Center or the Thinkpad Configuration programs installed.
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May 30, 2014
I just opened my laptop today, and when I used F1 to unmute, it 'clicked' a sort of odd, plasticky click. I hit it again a few times, and it always clicked. So I took the key off to check. I didn't see anything wrong, no broken plastic. After taking it off and putting it back on a few times, it now only clicks when I apply pressure in the top left area of the key.
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Oct 1, 2014
I have just bought a T530 for my sister, which is due to arrive soon, but on closer viewing, I realise that it doesn't actually have a webcam. Looking at the pictures of the T530, it seems that the bezel doesn't have the necessary hole for the webcam to see out of. It looks like the space is completely filled in. Are all T530 front bezels the same? Is it possible that it is just some kind of blanking plate in the space where the webcam is behind, which can be removed?
I have been searching online but to no avail. I am not sure if I need to buy a whole new bezel for the T530 + a 720p camera (part number: 04W1364?)+ a viewing window to go in the bezel?
Here is the ebay listing of the T530 I have bought: [URL] .....
and here are the parts I am thinking of buying... do I need to buy a new T530 bezel as well? [URL] .....
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Nov 26, 2012
I'm an owner of T430. I have toshiba hitachi 500gb and mini ssd 16gb running windows 7
Right now as I was working on an assignment i got a Microsoft Warning that my Hard drive was failing and that i have to run a back up (which I am doing right now)
Never had this problem and I've been using computer for awhile now and it's my first time seeing the warning window. Is there a way to see if this is a "real" problem? is it caused by viruses? and is it covered by my warranty?
I just ran lenovo solution center hard ware scan and passed everything except my mini ssd. with a code WHD00D001-UI4W8F.
So it seems like my hard drive is working fine, I had some problems with hardware scan failing my mini ssd before.
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