Acer :: Can't/won't Say How To Wipe & Reinstall

A few days ago I phoned Acer's local home office in San Jose, CA. I understand Acer customers, like any of the reported support lines, are hard to get thru to. Fortunately I called their home office as they kindly listened to why I was calling (Acer's recovery instructions conflict and can't be followed), eg; the instructions refer to uses of their "recovery media" disk(s) as opposed to either "recovery disk" or "system disk" (which's what those two 'media' disks are labeled and Acer instructions are 'all over the place'; ie; conflicting and uninterpretable).

Of note, apparently calls from Acer's H.O. and are answered by support after "one" ring. Because Acer publishes some 5 sets of how to's for recovering their AOA150 OS's and few to none of those instructions agree with each other, including the instructions that are mailed with the "system" disk, I decided to at least clear up what the differences were between the "recovery" and "system" disks.

After nearly 20 minutes of repeating my name, most all the details I'd already answered, not to mention having reiterated my question something like 5 times (likely their support people have a so called supervisor who loosely listens to the goings on in their 'boiler room' and pretty likely the workers soon realize to keep the super's off their backs, they simply ask for your name and everything again, just to make it look like they're on another call)......................