I have a friend who has a Dell laptop. She doesn't know much about computers, but her motherboard on her laptop broke 4 times. She has a solid warranty and Dell came out every time to fix it.
How many times does something need to be fixed before Dell will replace the laptop? I thought it was 3 times, but of course if the customer is not tech-savvy they would have no idea that Dell is OBLIGATED to replace the laptop.
I have a 1710 thats a couple weeks old and I have a problem. As of right whenever I install drivers other than the dell drivers for my 7950GTX and am running on battery the screen breaks up into a bunch of vertical tears. So far I have used both the Laptop Video 2 Go drivers with the tweaked INF and Geforce Tony's recommended drivers and as soon as I unplug the power I get this problem. But like I said, if I uninstall those drivers and load the current drivers from Dell.com everything works great.
View 15 Replies View RelatedThe A10 BIOS update for the E6540, released on the 4th of July, causes severe keyboard issues on Linux. During routine typing, keys will 'stick' until any other key is pressed. The keys that stick vary and seem random: sometimes it's the space bar, sometimes alphanumerics and sometimes, worst of all, the backspace key.
This went on for a couple of weeks, I then noted that the BIOS update changelog included "Keyboard input improvement." and so rebooted back in to Windows 7 and downgraded to A08. I have had no problems since.
OS: Arch Linux, kernel 3.15.x, KDE 4.13.x
I've also had problems with the backlight coming on on its own, after the lid has been shut, but I have not been able to determine if this is a firmware issue. I do note however, that LCD backlight issues have been addressed in this BIOS update as well. My current workaround is to use the possum mode thingy (Fn + B), which turns off all sound and vision.
I just flashed the new BIOS v38 and now USB charging does not work. Â I have checked Energy Manager settings, they are correct. Â I even uninstalled and reinstalled the EM software with no success. How to get USB charging working again?
View 9 Replies View Relatedthis all started when I first purchased my laptop (Aspire V3-572G-54S6, Windows 8.1) when it was on sale for a great price in mid-August. I had heard great things about Acer, loved the specs and look, and was excited to get it. It arrived a few days later, took it out of the box and with the first start up my display was messed up. About 1/4 up the screen tear a little and the top of the screen was being duplicated at the bottom........never had that happen before so I got in touch with Acer support chat, I updated video drivers, rebooted, did a complete power drain, etc. The problem persisted so they had me send it in for servicing. I got it back from servicing just about 2 weeks ago, and it was fixed! Or at least it was until this past Wednesday when the problem returned. Now the problem only occurs when I've had it on for 30minutes to 1 hour, as it is fine on start up. The service log/sheet I got back with it said all they did was software updates, updated BIOS, and nothing hardware related.
View 3 Replies View RelatedI know, that F10 it's a Windows-only laptop and Linux not officially supported on it by Lenovo,
Have purchased just yesterday a new IdeaPad F10, Spanish edition
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Have successfully installed Ubuntu 14.04.1 x64Â on it. Have preserverd the possibility to boot Windows and Recovery.
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The installation was smooth, every things was working fine, but:
After the closing the cap, the laptop was going to hibernate, and then no way to resume or get it on.
Have tried to press the power button for a 8-10 second then disconnect the AC cable.
When doing this the power indicator becomes white for around of 30-40 seconds then off, during this nothing is happens, the screeen is black, no fans no HDD activity noise. Only if pressing the Windows logo on the screen it´s become giving a some sound, not a beep but it hears like... a rattle or something like..
It is dead now? I belive that disconnecting the battery can solve this but it´s mean loosing the warranty, because it´s necessary to remove the back screws. Or it´s possible to reanimate it by the other way?
My new inspiron 15 has an issue with the touchpad - the two finger scroll functionality breaks at irregular but very frequent intervals.
I'd spend 15 minutes on the computer and I'd suddenly not be able to use any multi-finger gestures on the touchpad, specifically the two-finger scroll. I've noticed that at that point, pinch zoom doesn't work either which leads me to believe it's a general issue with multi-finger gestures.
Restarting the computer always fixes it.
I can't tell if this is a hardware defect or a software issue.I've reinstalled the latest touchpad drivers from dell but it has made no difference.
Seriously. It breaks it. width="425" height="344"> [url]
View 10 Replies View RelatedI'm having a tough time replacing the hard drive in my dell xt. The hard drive (a pata 80gb) started stuttering so I had a replacement sent out.
The replacement has a cable that is a female connector and my connector from the motherboard is a female also so it won't connect.
My original connector had sensitive copper pins that I broke when doing this install so I can't use that one.
I have an m1710 with complete care and I accidently spilled coke on it while it was still on. It now doesnt turn on anymore. I wanted to know if dell will fix it with spare parts or give me a replacement like m17x?
View 4 Replies View Relatedi have an xps m1530 for 6 months now and i have no issues with its 8600gt, however im worried as it will fail as time goes on.
so my question is, does dell/nvidia had fix the soldering issue on its 8 series cards ?
if i would ask for a replacement, would i get a new 8600gt GPU or the old-waiting-to-defect 8600gt card ?
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
View 10 Replies View Relatedis the system installation the same on a replacement or is it anything different? Does the system come packaged like a brand new system would?
View 7 Replies View RelatedI take online classes and work from home, and have given replacement parts and shipping it to depot enough chances.
What might the replacement be? I have an i9300 17" truelife, 2.0ghz, 1gb ram, xp pro sp2, 6800go, 60gb 7200rpm hd .....
I ask because i was offered a m1730 straight replacement but with a 8700 card rather than a 8800 which i have in my machine.
They said the card would be replaced at a later date. Does that count as an equal exchange?
Well my E1705 was sent in for warranty, and Dell informed me a few weeks ago I would be recieving a replacement system instead of them fixing mine. I guess they were out of stock of parts needed to fix my trusty E1705....
View 15 Replies View RelatedAfter some issues i had with my GPU, Dell agreed to replace both my Heatsink and Motherboard, and i wanted to ask those who have had replacements in the past; has anything changed since july 2008? (when i bought my m1530)
have they improved the heatsink, or even changed it? ( i got the aluminum one, crappy piece of engineering right there )
and im sure the GPU issues are still present, but do they run cooler now ?
im asking this because in July the "defective Nvidia GPUs" were still in the dark, and the news about them was a mere rumor...
Have finally got Dell to agree to replace my motherboard (my 3rd in 18 months), but they say I also need a new heatsink/fan to fix my overheating GPU problems (100 degrees + under load).
They are doing the motherboard under warranty, but refusing to pay for the heatsink. According to them, the two issues are not connected...
My question is, is there any point having the heatsink replaced if it's just going to be the same defective component?
I have to buy a new notebook for work before July - before the money disappears. Wondering if anyone has any info if Dell will have any new Latitudes out by then or not. I am looking at the 14" size.
I could not find any roadmaps that showed if there are any mainstream quadcores on the horizon.
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
I have a studio 1535 2.5 loaded, fingerprint reader, etc. It's been a pain in the shorts for the past year, probably 8-10 times to dell, they normally mess up more than it's in for.
I'm pretty knowledgable about computers, have been building my own desktops since the 80's, but laptops I bought my first and apparantly messed up with a dell. Anyway, I'm not here to hammer dell just wondering what they may send as a replacement.
The rep said he has no choice in what it may be, just that he guarantees it will be newer and at least as well equipped. Not sure I buy it as I have found out you can't really believe anything dell tells you, but just curios what you guys think.
I have a Studio 1537 and just now the F key fell off, the top left clip is broken I think, so It's attached via only three clips, and when I push it to the right, it will fall off! I've only had this for five months! ah it's fallen off again.
I've e-mailed dell about a replacement already, but they don't work saturdays unfortunately.
I've had a look on eBay and there seems to be replacement keys for around £4 each, does anyone have any experience of this? But mine is a backlit keyboard, so will need a backlit key
My Dad has an XPS laptop (I think it's a 13", but I don't know which model exactly) that needs a new battery. I've never had to buy a replacement battery.
Just curious if anyone knows of good aftermarket replacements, or if OEM is the way to go.
I sourced a "new" motherboard for my dead Latitude C640 from e-bay and now have problem bootning.
The story so far....
The computer worked fine as i left it with the charger in overnight and the next morning it was dead. After surfing the net it was diagnosted that the MB-power part that was dead.
I left the computer lying around for a year and finally found a MB for a resonable price.
so after multiple part replacements and Dell sending the wrong screen, I was authorized to get a replacement on Monday.
Currently, my specs are as follows: Pentium M 770 (2.13 GHz), 2 GB ram, 100 GB Hard drive, Nvidia GeForce Go 6800 (256 MB)
I received a replacement LCD (LED backlit) yesterday. The old one had a bunch of dead pixels. But, this new LCD is terrible. Awful black levels, terrible glare and lots of bleeding light
View 5 Replies View RelatedI'm having difficulty with the issue here and am wondering how I go about getting Dell to do a complete notebook replacement?
We're going to try a motherboard replacement first but I'm not hopeful that this system is possible to fix after reading that thread,
the cause of the issue is sporadic and not really traceable. Should I just tell Dell this is what I believe needs to be done about it with my technical expertise and after all the research and testing I've done?
I went to the Dell website the other day to check out if there were any updates for my system, as my CD drive was not working. I ran my service tag, which did not help my drive problem (which I will touch up on in a bit) but did notice that it said my BIOS needed to be updated, the urgency level is optional (so I'm assuming it's not all that important). So, I downloaded the file and went to run it, but got a message stating something like both my charger had to be plugged in and battery had to be charge before it would flash the bios.
I thought that was weird, so I did some investigating. First thing I did was go into the device manager to see if it would even show the battery, which it did, without any errors. I scratched my head a bit, and then went into the setup menu (pushed F2 at startup) and went to look for battery info. It showed that there was no recognized battery nor was there a recognized charger.
I remembered that my laptop had been shutting off (just going completely black) for no reason, which told me two things; that my battery in fact was dead and also that there was a problem with the charger. I went to look at the charger, and noticed it was frayed at the connector.
I replaced the charger, and my computer quit shutting off on its own. However, it still was not recognizing the battery. In the device manager it is still showing a fully functional battery, and in the startup menu it is still not showing any battery, yet it now shows the charger.
I forgot to mention that I have also replaced the battery. Both the new and old batteries did show that they were fully charged when the new AC adapter was installed, I checked by pushing the button on the battery its self and got 4 green lights. Oh, these are genuine Dell batteries and the computer will run on battery power alone.
I have found a few ways to flash the BIOS without the battery, but this sounds a bit too risky.
So, here are my questions:
1) What the heck do I do about my battery? Sure, it's just a minor annoyance that I can't see the charge in the system tray, but it's also starting to drive me nuts simply because it's a problem I cannot seem to solve.
2) Right now my BIOS version is A04. Dell wants me to install A17. This seems like a huge jump, and not knowing all that much about BIOS, I am not sure if this would even be a good idea to upgrade. What do you think? The frustrating thing is that from what I've read I need to update my BIOS in order to get my comp to read the battery (or this is one likely solution), but I cannot update the BIOS without the computer recognizing the battery. Catch 22...
3) Off topic, but the problem which brought me to my current battery/BIOS situation. My CD drive is shot. I took it out and checked to make sure all ribbons were properly in place and looked good, cleaned the lens, etc, but like a moron I ripped one of the ribbons, so now it truly is trash. Does anybody know of an inexpensive, yet reliable DVD-R/RW (not just CD-RW) drive for sale that will work with my system?
Information that may be important (let me know if I need to post more):
Dell Inspiron E1505
Windows XP Pro, SP3
BIOS Version A04
Original Dell Battery and AC Adapter.
