Dell :: M4400 Slowly Falling Apart

May 20, 2010

I've had my M4400 for less than a year now, but it's slowly falling apart, despite very good care on my part.

The problems so far:

+ 0 weeks after purchase: the fingerprint reader doesn't properly function due to driver issues
+ 2 weeks after purchase: the screen failed and had to be replaced
+ 3-4 weeks after purchase: the webcam failed (it was probably dead on arrival with the new screen) and had to be replaced
+ ~3 months after purchase: the inner bezel was permanently marked by the inside rubber feet
+ ~4 months after purchase: said rubber feet came off, causing the screen to flex more and the marks to worsen
+ ~6 months after purchase: the system frequently overheated, becoming uncomfortably hot to touch and causing an ever so slight bend in the chassis in the lower right corner
+ ~9 months after purchase: significant wear and flex on the keyboard, plus the matte surface on the lid has worn off in parts after using Dell's padded case
+ ~10 months after purchase: the black film on the left speaker is pealing off

I really love Dell, and I've bought a few systems before, but I'm quite surprised this notebook is falling apart so badly after such a short period of time.

My question is: what should I ask them to do?

Can Dell only replace individual parts, or could I get a new system from them? If so, what happens about my upgrades (RAM and HDD)? Do they take them back too?

As an aside, I know it's early days, but does the M4500 suffer from similar design defects too?

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First take the battery out and remove the bottom part like so.

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After you take out the CPU heat sink "there is 4 screws".

Then the Video card heat sink 3 screws.

Once that is done I took the CPU out you don't have to take it out I just wanted to see it. You do have to take out all the extra thermal past from DELL from the CPU and GPU and the 2 heat sink like so.

I use a plastic card and paper towel to remove the extra paste and it workes grate.

Now for the AS5 put on each of the components you just clean as in the CPU and GPU and the 2 heat sink like so.

same go's for the CPU and GPU then jsut use a falt plastic card I just use a master card but any thing similer will do to even out the SA5 like don't try to get it all nice and flat just make sure it covers all the surface of contact of the CPU GPU and heatsink and you should be good, it soule look like that now.

Now just re insert the GPU heat sink and tight the 3 screws back.

After it's the CPU heatsink and it's 4 screws like so.

Now the fan 3 screws and one connoctor.

Close it all up and boot Hope it helps some of you.

Mine was 55 and idle and now 49/50.

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Considering that this is a "heavy duty" notebook, how much would a 25W processor (e.g., P9600) increase battery life and decrease heat? In my experience, the difference has been very little for relatively similar notebooks.

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I am considering buying a Precision M4400 but I've read about various audio problems, even with the audio outputs .....

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I'm currently trying to decide between the M4400 and the HP 8530W. Please could any M4400 owners let me know their thoughts (happy or otherwise)?

The basic specs are as follows:

Dell: P8600 CPU, 4GB RAM, 160GB 7200rpm HDD, Quadro 770M, 1920x1200 display, 6-cell battery.
HP: T9400 CPU, 2GB RAM, 160GB 7200rpm HDD, Quadro 770M, 1680x1050, 8-cell battery.

They're about the same price where I live, and both have a similar lead time. I've had no major problems with Dell in the past, but the M4400 seems to have been slated here and elsewhere for its build quality and design issues. The HP is by no means immune, but it does seem to come off lighter .....

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If you are happy with M4400 and Vista, you will be even happier with W7 - small mini review but I thought I should give you my quick thoughts on it.

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what kind of battery life you're getting from your M4400, with specifics...

list down your spec, which battery you have, and what programs you were running..

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2.) When browsing through the available M4400s, I see listings for both 15.4" WXGA and 15.4" WXGA LED. Are there M4400s with CCFL backlit WXGA panels? When configuring a new one, the only option for WXGA is LED.

And any other comments, advice, warnings, etc,

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This is small @
Dimension 75 x 17 x 145 mm ; 2.9 x 0.7 x 5.7 inches....

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At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!

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And another thread from me...

Bought a M4400 but want to retrofit a few things.

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fine.
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