Dell :: Sutdio 1555 Lagging Sound And Webcam Crashes

Sep 5, 2009

About a month ago, I bought a Dell Studio 1555 from Dell UK.

The specs are:

P8600 process (2.4ghz)
4Gb RAM
320Gb HDD

Since I got it, I've had two issues, which I suspect may be linked. First, whenever I use the integrated webcam, the machine freezes, necessitating a reset via the power button. There is no blue screen, it just freezes, and nothing moves. This sometimes happens after 5 seconds of webcam use, sometimes 20 minutes, but it ALWAYS happens. It doesn't just happen on Windows Live Messenger, but also when using Dell's own Webcam Central software.

Secondly, when I'm playing music from my hard disk, usually via iTunes, or though youtube, the music lags whenever the machine is doing anything slightly intensive, such as loading a new webpage, as if it's struggling.

I have updates ALL drivers, the BIOS, reinstalled Vista twice, and still no change. I suspect this is something to do with a loose RAM chip or graphics card, but Dell support are no use, and keep insisting I download updated drivers, despite having already done this several times over.

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If any more info needed please say.

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