Dell :: About Crashes (overheating)?
Mar 2, 2009
my computer isXPS M1530 with GeForce 8600m gt. When I play a game named Gunz, which is supposed to not be a graphic-intensive game, my pc will simply go black after a certain time(vary between 10 min - hours). Then, the sound of pc just stop.
I thought this is a overheating problem, but after viewing some threads about overheating, it seems like that overheat only lead to a shut down or a restart. Since my computer simply go black and turn off, I don't know if my pc is overheating. Can someone tell me if Im overheating? If not, what's causing these crashes?
Btw, my GPU and ACPI temp were around 83C five min before my computer crashes...
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Apr 21, 2010
After a having it sit around in bits, I've just put a new power connector on the motherboard of my Dell XPS Gen 2 as it was rather wobbly, put the laptop back together as per the dell service manual, but now that I have done so, loads of weird things have happened.
On turning it on, the screen went blank white, so i turned it off. I turned it back on and then needed to change the settings, then I had a message saying that I had an incorrect battery in and I would have to press F1 to shut down. I restarted, let unplugged the mains let the laptop get past the bios screen at the beginning, then plugged it in and got to the Windows screen.
The problem is that once in Windows, I had what looked like a disturbance across the screen, followed by the laptop crashing.
Everytime I have started the laptop, the same thing has happened, so could someone suggest how to fix this one?
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May 21, 2009
My xps m1530 keeps crashing when I try to play games. It only works when I put the video settings of the game really low, but it should be able to handle the higher setting since they are the ones that are recommended
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Jan 9, 2009
Hey i was playing some half life 2 without my power cord hooked up and after a couple minutes my computer totally shut off. Is this a safety measure or is something wrong. It works fine with the power cord in btw
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Dec 6, 2009
Ever since I installed Windows 7, every time I try running a game that I could play just fine before installing Windows 7, such as Rome: Total War, my computer crashes when I actually start playing the game (as in I can see the map and I tell one dude to move and then the game crashes).
When I say it crashes I mean that the screen turns black but the computer is still running and the fan is on and whatnot, but I am unable to make the computer do anything and I have no choice but to hold down the power button to manually shut off the computer.
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Oct 13, 2007
I'm running a 7800 GTX with 84.69 DELL drivers and I get lots of nasty crashes in UT3 and other Unreal Engine 3 games like Frontlines:FOW. Sometimes its just a crash to desktop saying the application needs to be closed, others it says the video driver stopped responding and sets my desktop to 320x240x8-bit. Still other times I get the infamous nvdisp.dll BSOD.
I haven't yet replicated the crashes on newer drivers but that opens a whole other can of worms (freezing/hitching in-game, hangs on startup, worse performance).
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Jan 5, 2009
I try and paste large amounts of text (several pages worth) into a new word document, and it crashes, saying problem was with DEP security.
I try and turn that off for works and it won't let me.
I talked w/Dell tech support and they had said to uninstall and reinstall. Which didn't work.
Which they then advised to call a different department at Dell, something more associated with software issues...
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Jul 8, 2007
I have an i9300 with a pinmodded 1.7- 2.26 processor, Nvidia 7800 GTX running stock clocks, and a 2 gb of aftermarket ram.
I have recently started to have the laptop crash on me while gaming. The computer boots fine, but after 15-20 minutes of playing Command and Conquer 3, i received a blue screen of death:
" A problem has been detected and windows has been shut down to prevent damage to your computer
Some more stuff about removing new hardware, trying new drivers, contacting system administrator, blah blah
Technical Information
***STOP: 0x0000008E (0xc00000005, 0x8054AB1A, 0xB62FC424, 0x00000000)
beginnging dump of physical memory
physical memory dump complete"
the computer restarted fine after that, but the computer crashed again after starting windows with that same blue screen error message, but with the the technical information different:
***STOP: 0x0000007F, (0x0000000D, 0x00000000, 0x00000000, 0x00000000)
the computer booted again after that, but went through the full POST sequence.
Once the computer booted to windows normally, i ran ATI tool, and received the blue screen again roughly 17 minutes into the scan for artifacts test. No artifacts were detected at all. I have not yet run prime95 to test for processor stability
The computer booted fine after that, running through the normal shortened POST. It booted to windows fine and where im typing this post.
Some more information:
The 7800GTX was purchased used from a forum member. I previously overclocked the card to 440core and 1250 mem. I kept the overclock for a week or so, but noticed no differences when playing C&C 3 (the only game I play). I also applied ZALMAN's Super Thermal Grease to the card (reviews say it works as well as artic silver 5). I then dropped the clocks back to stock. That was roughly two weeks ago.
The 1.7-2.26 pinmod was not stable at stock voltages. The voltage was increased via pinmod, but I can't remember the exact amount. Two jumper wires were used in the volt mod however.
At idle, the processor reports a temperature of ~35 degrees. The 7800 idles around ~55. Underload, the processor jumps to around ~65 degrees. The 7800 was at 77 degrees when the computer crashed running ATItool.
I am currently using the XPS2 BIOS A05 and the laptop2go 92.91 nVidia drivers.
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Nov 25, 2008
i got cod5: waw recently. played only multiplayer so far.
problem: it already crashed three times to a bluescreen.
i tried to change the video driver from 180.42 to stock dell 175.75. same problem.
i used no overclock. atitool off. no background processes.
i guess it is the game, cause i played cod4 for a LONG time and never had this issue. also played through bioshock, farcry2, etc. never a bluescreen there.
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Mar 8, 2009
Just got my 1340 on Friday...nice looking machine. However I'm having some Blue Screen crashes.
I've reformatted the drive twice, to factory condition to get a clean start, but I still get the crashes.
I've only recently discovered that it seems to only happen when I unplug it, and run on batteries.
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Dec 9, 2009
Recently I've had this issue where the sound driver dies, usually freezing any sound-using programs with it. For example, if I view a Flash video on Firefox or IE8, the flash plugin causes kills the sound driver and the browser locks up. Skype will kill the sound driver too.
So will plugging in my USB microphone or sometimes my HDMI cable to my TV (I watch instant Netflix on it).
Once the sound driver crashes, I can't get any sound from programs like Winamp and even the Windows logoff has to be bypassed because it can't play the logoff sound. The internet is all but unusable unless I disable flash (because any flash page will crash it)
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Jan 4, 2008
I've been working feverishly with the search funtion and have seen many with this issue but NO ONE has posted a follow up to what causes this.
I had a thread below about questioning if a bad battery fried my mobo but am starting a new one. [url]
So........if you have dealt with this and konw the cause please speak up for the good of the forums!
I've always seen such good participation in the forum I'm totally SHOCKED that nobody had posted follow ups to this!
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Feb 8, 2013
I have an Inspiron N7010 laptop( about 3 years old) that came with 4gb RAM. I want to upgrade to 8gb. I have tried 3 different brands of memory
including Dell memory. I have run extensive memory tests( the Dell memory does not fail ). I have the exact memory part number that Dell support
has given me. In ALL cases, after installing the 8gb RAM, the laptop boot and then at some point will simply shutdown ( just like you powered down ).
The system info from the control panel shows that all 8gb is recognized. I have looked for and installed all the bios, chip set, and cpu upgrades from dell.
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Jan 3, 2015
I have a Dell Inspiron N5010 laptop running Windows7, and it automatically powers off when I login to my computer.
I tried to run Diagnostics but it will not complete as laptop crashes within 30 seconds or so of logging in. As it crashes there is an audible click.
This happens both when the laptop is on AC Power and Battery, and in safe mode or starting normally.
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Apr 18, 2013
I have an Inspiron N5010, roughly two and a half years old. It's been a pretty good computer. It would never crash unless it overheated, and to solve that I soon bought a cooler. I've never really had too much a crashing problem, besides an odd crash here or there when, I'm assuming the problem is, a number of programs running large processes and taking up a vast amount of RAM, and even then it usually is quite warm.
Lately I've not used the computer as much as I used to say, over the summer, but I'm still on it often. Normally I have a few tabs of Chrome open, and sometimes iTunes will be running as well. There's not usually anything more than that. However, my computer has randomly started to crash. Out of complete nowhere, with no warning whatsoever, the computer stops working and just... shuts down, as if it were overheating or something. At first I thought it had been due to charge, or had simply died on me, but when I plugged it back in both times it's done it now, I learn the battery has been probably a little under 100% when it crashed. The battery is quite new, received no sooner than November of last year.
The computer, when it crashes, is not warm at all either. Perhaps a little from where my hands were, but never warm enough to think it overheated. In the past three weeks, it's crashed twice. I know that sounds a bit little, but both times very little was actually being done. When it comes to school and projects and whatnot, when the workload really gets heavy (and it will!), I'm concerned it might start crashing more and more, or not be able to handle a heavy workload.
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Feb 18, 2010
I recently purchased a Studio XPS 13 (a month ago), and since the beginning, I've noticed that every time I run a game on high performance (g210m + 9400mg), the game either crashes or gets stuck. At the same settings, if I run the game in normal mode (9400 mg), it usually works fine. The settings are medium-low, never high. I really can't understand why this happens. Isn't the G210M supposed to make things better? is it a problem with the drivers? I have all the latest drivers updated from the Dell site. or is this a problem with my hardware? really worried and unfortunately I don't know a whole lot about computers.
The games I've run so far are COD4, COD6 and NFS Shift. They are all ripped copies.
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May 21, 2009
I have a new m6400 Covet (WUXGA RGB-LED | T9600 (2x2.80GHz) | 4GB DDR3 | 320GB HDD | Quadro FX 3700M 1GB (WDDM 1.1) | Windows 7 64bit) and I'm having an annoying crashing problem when I play WoW.
It seems completely random and I already have a coolermaster laptop cooler underneath it so I don't think its a heat problem. It can happen within 15 mins of playing or sometimes I can go 3 hours without issue.
The screen just goes black and I can't get it to come back without forcing a hard reset
I have the large version brick PSU also so assume power delivery is ok.
This happens both in the Windows Vista Ultimate 32bit (which the laptop came with despite asking for 64bit) and also the current Windows 7 RC1 x64.
I've tried a number of different driver versions including the ones from Dell, Windows (Windows 7 provided) NVidia and laptop2go. None fix the problem and many give me the dim screen problem which seems to be related to my having the RGB LED screen. Sorry I don't recall exactly which driver versions I have tried.
I appreciate the Quadro is not NVidia's gaming card range, but thats no reason it should crash right? When its working it plays pefectly fine, and the WoW graphics engine is hardly new or taxing on most half decent computers.
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Apr 1, 2009
on my dell studio 1535, whenever i try to install latest version of windows live mesenger, works fine first time,, but when i restart my windows,,
it shows me blue screen memory dump,, then when i repair,, it removes those installations of live messenger,,
I have checked,, its hapneing with only windows live messenger ...
I have tried 5 to 6 times,,
i need windows live ...
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May 3, 2009
Is anyone else out there running Windows 7 RC that just came out?(please don't whine about the fact this isn't production software, I work in IT and i purposefully installed this to start tinkering).
Whenever I close the lid on my m1330 and it goes in to sleep mode when I open it later I find it is turned off.
When i turn it on it boots up and says windows shut down unexpectedly and give me the safe mode prompts, etc
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Aug 5, 2011
I bought a Dell XPS 15 (L502X) laptop 2 weeks ago and have found a lot of trouble with it. It is an i7, 8gb ram with the nvidia 540m video card.
I have tried 3 different games, Left 4 Dead, League of Legends and Dragon Nest, and it crashes/freezes in all 3 games. You are able to run the game in high graphics however, it will crash in a shorter amount of time. If you put it on lowest quality, it still crashes, but it tends to take a longer time.
Things that I have tried.
- Old Drivers, New drivers, drivers from the dell site, drivers from nvidia, beta drivers
- driver sweeper
- changing the gpu to nvidia high performance instead of integrated graphics for the different games and programs
- changing the physx hardware to nvidia 540m
- set battery to high performance
- dell tech support, all they did was change integrated to nvidia high performance and change one setting in hopes of fixing the issue as well as using the system scan for issues, the report came back as passed and no issues.
And today while I was messing around with the settings, I have found a mediocre alternative to this problem. If you simply never use the nvidia GPU then there will never be a crash. You simply do everything with your integrated card. You will be able to run a game like League of Legends on Normal settings at best. However if you do this, it is as if you wasted all your money to get the nvidia 540m that simply does not work.
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Jun 25, 2012
I own a dell xps 15 l502x with an i7-2630 processor,6 gb ram and a nvidia gt540m 2gb graphics card.My laptop crashes/freezes very frequently while playing games like modern warfare 3 ,max payne 3,ghost recon future soldier etc.I have to force shut down as i cannot end the process from tash manager even by using programs like killprocess.If i shut down normally with the process still running the light on the power button stays on till i hold it down and power off manually.All my drivers are up to date and i don't overclock my graphics card and run all games on optimal settings.I've read that reports like this are not uncommon with this laptop.
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Mar 1, 2013
Whenever i connect my samsung 1TB portable Hard drive on a Dell xps 15inch laptop running windows 8 pro, it completely freezes the whole system. i can move the mouse but i cant click anything or go to task manager using ctrl alt del.
These are the things i have tried:
tried different cables
tried different usb ports
Removed usb drivers
Checked event logs (the laptop crashes when i launch the event logs)
Ran CCleaner cleaning registry
All the above did not work. I even tried to roll back to a previous restore point and that did not work either.I tested the hard drive on my brother in law's laptop and it worked fine. it is a acer laptop running fresh copy of windows 7.Is this a windows 7 error? do i have a virus maybe?(i am going to do a full system scan soon)What other things can i try?
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Jan 27, 2015
My laptop is now very slow and crashes every now and then. So I need to reinstall the Vista Operating System bu the big problem is that the CD/DVD drive is no longer working.
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Aug 21, 2014
I purchased a Dell XPS L502X laptop about 2.5 years. It crashes when you connect an external monitor, not immediately, but normally about an hour or two while connected. Its not a blue screen crash, everything freezes and the external monitor displays multicolored patterns. In the end I have to do a hard reset.
I have tested different monitors and HDMI cables and found no changes. Luckily the laptop is still under warranty and has Dell technical support has:
-run all possible diagnostics
-updated all drivers
-replaced the hard-drive (after formatting the previous hard-drive)
-Got me to test individual RAM units one by one
-Replaced the motherboard (twice)
At the moment, I am still dealing with Dell tech support and after the most recent motherboard replacement they are asking me to test it with different monitors using different cables. Although this is the next step, I'm skeptical it will make a difference, firstly as I have done this already with no difference and secondly because I am currently using the monitor and HDMI cable on a much older Dell Inspiron 1525 and its working 100% fine. If it continues to crash after this step they want me to once again format the hard-drive, re-install everything and test it again.
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May 17, 2010
I have a D630 with XP Home, 2GB ram and a NVIDIA video card.
Lately if I power up this machine and play something in Windows Media Player, the system crashes. The whole screen goes squiggily and out of focus.
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Sep 5, 2009
About a month ago, I bought a Dell Studio 1555 from Dell UK.
The specs are:
P8600 process (2.4ghz)
4Gb RAM
320Gb HDD
Since I got it, I've had two issues, which I suspect may be linked. First, whenever I use the integrated webcam, the machine freezes, necessitating a reset via the power button. There is no blue screen, it just freezes, and nothing moves. This sometimes happens after 5 seconds of webcam use, sometimes 20 minutes, but it ALWAYS happens. It doesn't just happen on Windows Live Messenger, but also when using Dell's own Webcam Central software.
Secondly, when I'm playing music from my hard disk, usually via iTunes, or though youtube, the music lags whenever the machine is doing anything slightly intensive, such as loading a new webpage, as if it's struggling.
I have updates ALL drivers, the BIOS, reinstalled Vista twice, and still no change. I suspect this is something to do with a loose RAM chip or graphics card, but Dell support are no use, and keep insisting I download updated drivers, despite having already done this several times over.
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Sep 30, 2009
I use a Latitude D630 with an NVIDIA Quatro NVS 135M video card. I generally run my computer with dual screen support using an additional monitor.
Last week, I returned to my computer to find the image looking all scrambled, the resolution low, looking like it was in safe mode. It said there was a problem with the display driver and needed to restart.
I restarted, everything seemed to boot up normally, but as I would perform operations in Windows, the screen started to mess up and the machine would lose display or freeze completely (I still can't tell which it did).
After continually having to manually turn off and boot my machine, at one point at startup it mentioned that the volume on the C drive was dirty and needed to do some clean up. It took a few minutes, but then booted normally. I'm not sure what happened there .....
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Oct 23, 2008
trying to do a fresh install of xp thou a its running quite slow and getting loads of popups etc.
Any way put the XP CD and boot rom it via the bios. It begins to load all te XP files then suddenly crashes to the famous blue screen , saying something about a hardware problem, and my PC was shut down to prevent any damage.
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Feb 21, 2013
I have a Dell Inspiron N5050 that unfortunately shuts down on its own or fails to respond when it goes to sleep mode. This doesn't happen every time it goes to sleep but it still happens quite frequently. When it shuts down on it's own, it displays a "Windows Did Not Shut Down Properly" message once it is turned back on. It very rarely displayed a Blue Screen of Death that mentioned something about drivers but this hasn't popped up in a while.
I've been in contact with a Dell representative for about a week now, having him call me every day to remote control my laptop and try something new. He updated all of the drivers he could find (I previously did this but he decided to go ahead and re-download them anyways), updated the BIOS (again, tried that already on my own), ran all sorts of diagnostic tools (the only one that he ran that I hadn't already run was the WinDbg X86 program), changed sleep settings (tried that on my own too), had me scan the entire computer for about 3 hours to check for hardware issues (It was one of the options under the F12 key when the computer first boots up and it came up clean), and yesterday he set up a new user account and had me use that for a day to see if the problems were linked to my profile (didn't even think about that one). It's actually caused the problem to occur more frequently to be quite honest. Today was especially bad, as the computer crashed 9 times and ended up deleting the newly created profile on its own in an attempt to repair itself.
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Mar 7, 2013
Recently after my computer screen crashed: my screen froze and all over the screen green stripes were visible. After a forced shutdown and restart, my computer screen started up with the screen flickering red-green-blue-white-black all over again.
To see if it had anything to do with my LCD I connected my laptop to an external screen. (I'm currently writing this on my TV-screen with input from my laptop, but all over the screen there are vertical green bars, 5 of them) If I set my resolution lower, the screen bars seem to spread out over the screen as if my screen was woven together with green cloth. I have tried another input with a different cable(DVI) but the same problem occurs.
Atfirst I thought it could be a virus, as I wasn’t really doing anything heavy for my CPU. Since my computer wasn’t really able to start up, I thought I couldas well just install Windows 8. I deleted everything in the process. After this I’ve installed every driver necessary (Windows 8 does this automatically for the base drivers I think). Both my graphics card run the latest Nvidia Driver,downloaded from their site. Only one stopped working(image) Also my PCI device says it has no drivers. Only there are no drivers downloadable from Dell that are compatible with Windows 8.
Main question: What causes the problem described? Is something repairable or do I have to buy new things?
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