Dell XPS L502X :: Crashes When Connected To External Monitor
Aug 21, 2014
I purchased a Dell XPS L502X laptop about 2.5 years. It crashes when you connect an external monitor, not immediately, but normally about an hour or two while connected. Its not a blue screen crash, everything freezes and the external monitor displays multicolored patterns. In the end I have to do a hard reset.
I have tested different monitors and HDMI cables and found no changes. Luckily the laptop is still under warranty and has Dell technical support has:
-run all possible diagnostics
-updated all drivers
-replaced the hard-drive (after formatting the previous hard-drive)
-Got me to test individual RAM units one by one
-Replaced the motherboard (twice)
At the moment, I am still dealing with Dell tech support and after the most recent motherboard replacement they are asking me to test it with different monitors using different cables. Although this is the next step, I'm skeptical it will make a difference, firstly as I have done this already with no difference and secondly because I am currently using the monitor and HDMI cable on a much older Dell Inspiron 1525 and its working 100% fine. If it continues to crash after this step they want me to once again format the hard-drive, re-install everything and test it again.
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Sep 20, 2011
I have just switched to Windows 7 Pro and it is already driving me crazy. I use a Lenovo X200 with my Ultrabase. I connect the notebook to an external display via DisplayPort. The Intel GM45 Graphics Driver crashes about twice a minute when the Notebook is docked and connected to the external screen. Than all screens become black and afterwards a message pops up, that says "Intel Graphics Accelerator for XP (R) stopped responding and has recovered". Sometimes the notebook crashes and reboots. That gets really annoying and I haven't found a solution. Bios Version is 3.20. I loaded the latest Intel Graphics Driver from the Lenovo Webpage (8.15.10.2302) with Windows 7 SP1 (all updates installed). When I use a standard windows driver and not the Intel driver the external display flickers black every minute once. The newest Intel driver (from the Intel Website) does not work, since it says that it is not released for my notebook.
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Feb 25, 2013
I am just after some Inspiron 15r has developed a fault with white screen. I have tried connecting it to an external monitor through the vga and the hdmi port but still get the same fault.
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Apr 27, 2013
My laptop was working correctly and then I booted up one day, the bios worked fine but then the screen went black. I connected an external monitor to the lap-top and the laptop display works fine. As soon as I remove the external monitor, again, I get a black screen on my lap-top.
I have run the full system option of the Dell diagnostics and have 2 errors, battery and dvd flash rom. I have ordered a new battery. I have also noticed that my lap-top does appear to get quite hot.
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Jan 31, 2015
When i turn on the laptop, display doesn't turn on even when external monitor connected via VGA/HDMI.. I hear CPU Fan sound, keyboard lights on, power light on.
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Aug 5, 2011
I bought a Dell XPS 15 (L502X) laptop 2 weeks ago and have found a lot of trouble with it. It is an i7, 8gb ram with the nvidia 540m video card.
I have tried 3 different games, Left 4 Dead, League of Legends and Dragon Nest, and it crashes/freezes in all 3 games. You are able to run the game in high graphics however, it will crash in a shorter amount of time. If you put it on lowest quality, it still crashes, but it tends to take a longer time.
Things that I have tried.
- Old Drivers, New drivers, drivers from the dell site, drivers from nvidia, beta drivers
- driver sweeper
- changing the gpu to nvidia high performance instead of integrated graphics for the different games and programs
- changing the physx hardware to nvidia 540m
- set battery to high performance
- dell tech support, all they did was change integrated to nvidia high performance and change one setting in hopes of fixing the issue as well as using the system scan for issues, the report came back as passed and no issues.
And today while I was messing around with the settings, I have found a mediocre alternative to this problem. If you simply never use the nvidia GPU then there will never be a crash. You simply do everything with your integrated card. You will be able to run a game like League of Legends on Normal settings at best. However if you do this, it is as if you wasted all your money to get the nvidia 540m that simply does not work.
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Jun 25, 2012
I own a dell xps 15 l502x with an i7-2630 processor,6 gb ram and a nvidia gt540m 2gb graphics card.My laptop crashes/freezes very frequently while playing games like modern warfare 3 ,max payne 3,ghost recon future soldier etc.I have to force shut down as i cannot end the process from tash manager even by using programs like killprocess.If i shut down normally with the process still running the light on the power button stays on till i hold it down and power off manually.All my drivers are up to date and i don't overclock my graphics card and run all games on optimal settings.I've read that reports like this are not uncommon with this laptop.
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Apr 23, 2013
Recently got a hand me down laptop. My brother did a reinstall of Windows 7 and formatted the hard drive before handing it over.
Its having issues - I'm trying to play FM 2013 but keep getting crashes during games. When I looked in Device Manager there were a load of yellow !. Most I solved by just right clicking and updating the drivers. The 540M graphiics were not showing up a all - so I had to download these from the website myself - but now have the Nvidia centre - which seems to work.
But still the SM bus controller still shows a yellow ! - and the game continues to crash, sometimes it forces a system shutdown.
When I click on the yellow ! and get a hardware ids i get:
PCIVEN_8086&DEV_1C22&SUBSYS_050E1028&REV_05PCIVEN_8086&DEV_1C22&
SUBSYS_050E1028PCIVEN_8086&DEV_1C22&CC_0C0500PCIVEN_8086&DEV_1C22&CC_0C05
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Jul 11, 2011
Okay, so all was working fine until today, my webcam has stopped working, When i boot Dell Webcam Central i get a message at the bottom stating "No supported webcam connected".
Video chats on MSN and facebook do not work, it's like the webcam no longer exists.
I think it was caused by some other webcam software, which i've since uninstalled.
I've tried reinstalling the "Quanta H.264 Integrate Webcam Rev: A00" driver from the resource disk - it did not work.
I've tried to use system restore to restore to a time i KNOW the webcam was working, it did not work.
I was trying to find the executable to reinstall Webcam Central to see if that had any effect, Went to the "Download Factory Installed Software (My Dell Downloads)" section of the website, and i get this message:
Register Your System
Please proceed to register your system by clicking "Register New System". Registration will allow us to display the software entitled for download. You will be automatically registered after your click "allow" on the service tag scanning utility.
I tick the box and click Register System - Nothing happens. It just stays on the same page. I thought this was because i was in Firefox so i tried IE... same problem. Except this time IE has an error on page.
So... i tried emailing dell support... yet ANOTHER error:
Error determining system information. Please try again later.
I try to use the live chat... guess what...! for contacting Dell Chat. We are sorry to inform you that the Chat support is no more available for the product selected. For complex technical query, requiring an immediate response, please contact our technical support phone hotline. For non-complex technical query, please contact Dell technical support by E-mail.
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Mar 4, 2009
I recently just purchased and received a fancy Dell e6400 from one of the many dell deals. My eyes are light sensitive from looking at many computer screens over the years and due to this I avoid LCD screens and much prefer flat CRT monitors. My goal is to use the e6400 as my workstation computer while using the VGA out to power my 19in Sony CRT .....
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Feb 10, 2010
i dissasembled my presario cq60 and when i put it together the monitor won't activate.
i tried using an external monitor and the monitor refused to turn on from standby, a safety feature of the monitor. the small card in the underneath with 2 wires leading 2 the monitor, (i assume that is the laptop version of a graphics card) is fine, inserted properly, and i had a slight issue with the plugs fitting, but that was soon resolved.
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May 27, 2009
I've got a european Sony Vaio Z (first generation), which seems to have some major overheating issues, especially when it's connected to an external display.
Setup:
Sony Vaio Z11VN -> Docking station -> NEC2690WUXi (running at 1920x1200)
Here's a summary of temperatures when this machine is in SPEED mode (Nvidia 9300gs) in Windows XP (idle)
GPU: 92C(198F)
HD0: 41C(106F)
Temp1: 66C(151F)
Core0: 78C(172F)
Core1: 78C(172F)
Clearly, the temperature drops if I switch to STAMINA mode, or if I unplug the laptop from the docking station, however, in the latter case the temperature drops to perhaps 70C.. so that is without running it on the external 1920x1200 display.
and when running 3d applications or games, the laptop can simply shut itself off for no reason whatsoever (overheated?)
I've heard about overheating problems of the NVIDIA GPUs.. is this such a case? (NVIDIA 9300GS)
I'd like to know if anyone else have had this problem with their Vaio Z (i've seen ppl having problems with the FZ)
My model is a VGN-Z11VN (swedish, although distributed via the UK)
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Apr 22, 2009
I have a Dell Inspiron 8600 notebook. Win XP w/SP2. All recent updates + as far as I know, no virus or malware + latest Java and flash software + latest Nvidia GoForce 5200 driver
Problem: Video playback in flash players like www.dailymotion.com is choppy when notebook is running on battery. The same video playback is perfect when I connect the external power supply.
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May 15, 2014
Is it possible to add a second 24" monitor for use with my laptop, which is connected through a workstation. If so, what is required?
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Oct 14, 2012
I can't get past BIOS when my W530 is connected to an external hard drive, in my case a WD My Book Essential 3TB (USB 3.0).
Here are some previous threads I've found:
-W520 hangs on boot when a WD SES USB drive is connected
-W520 won't boot with SES device connected to USB
-W530 stuck or won't boot when WD external drive plugged in.
I would be satisfied if I could disable USB Legacy Support in BIOS and move on, but I can't find that option anywhere on my W530.
Here's what I've tried so far:
-Updated BIOS to the latest version (1.11) and updated WD My Book firmware.
-Changed the port (tried both USB 2.0 and 3.0, powered and unpowered) that the drive is connected to.
-Removed everything except my MSATA drive in boot priority. I can't enter BIOS settings when the WD drive is connected so I can't actually exclude it from the boot priority, but I've tried to enable Boot Order Lock.
-Disabled USB options in BIOS (USB UEFI BIOS Support, Always on USB, etc.).Switched between Quick and Diagnostic boot. With Quick it's stuck at the Thinkpad splash screen, with Diagnostic I just get a black screen.
-Tried with both GPT and MBR partitions styles for the external drive.
-Changed between UEFI and Legacy.Tried it with my friend's Thinkpad T520, wouldn't boot either with the drive connected...
Other information:
My Thinkpad is docked to a Thinkpad Mini Dock Plus Series 3 with USB 3.0 (170W). I haven't bothered to try it undocked, but judging from the other posts it's not likely to fix the issue.
Surprisingly I don't have this issue with my older WD My Book Essential Edition 2.0 1TB (USB 2.0) external hard drive. I don't think it would work to simply remove the drive from boot priority. I've removed my other external hard drive but I can still hear it spinning up during boot (when the Thinkpad splash screen shows up), which suggest that it's still being identified during boot. Is there really no workaround other than "get a different enclosure" or "unplug it when powering on"? Are there any >3TB external hard drives, preferably USB 3.0, that are known to work?
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Jan 29, 2014
I run the W530 with a dual boot setup with Windows 7 and a Ubuntu distro, with the Windows as the default one.
Every time I try to boot and there happen to be a memory stick or a drive connected to the computer, it freezes on boot at the Windows logo. If I unplug the memory stick, everything is fine and it boots up normally.
Ive purchased a Thinkpad 12,7 mm SATA HDD Bay Adapter III and a Samsung 840 EVO, 500GB, SSD. Now when I swapped the DVD drive with the new SSD the same freeze happens ever time I try to boot. Ive tried to connect the new SSD to the computer and formatted it beforehand. But it keeps freezing.
Im not sure if this relates to my dual boot setup or what.
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Nov 8, 2014
New ThinkPad T440p and the first issue I encountered is there is no option to disable the touchpad when an external mouse is detected. I don't want to do it via the bios or some other hack as I use the touchpad when it is not convenient to use an external mouse. So it should be able to do the switching as needed, this is a simple feature that other manufacturers have had for years and years.
I already upgrade the UltraNav Driver to the latest v18.0.7.57 and that didn’t present a solution. I am running Windows 7 SP1 - 64bit.
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Nov 7, 2013
When I connect my external monitor (ASUS PA248) to my W520, the audio disappears. When I disconnect it, the audio returns. This seems a bizarre link between audio and video, but there it is. Note that the PA248 does NOT have built-in speakers.
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Jul 13, 2012
Is there any way to use an external monitor with the XPS 13. It would make working with photos on the road much easier.
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Mar 5, 2009
I'm looking to purchase a external monitor for my Studio 15
What the maximum resolutions that my laptop will support? I was told that it will support 1920x1200. I just want to double check that
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Dec 1, 2009
When I hooked up an external monitor to my E6400 laptop only narrow range of resolutions were available.
The required resolution was not listed.
Do I need to get some drivers to solve this issue?
Right now my internal screen listed as generic pnp monitor.
I have the WXGA+ monitor
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Dec 10, 2008
I was wondering if anybody else is having issues with using 2 external monitors with their M6400?
My configuration:
I have a M6400 Covet, FX3700M, 8GB, Vista Ultimate 64, A01 BIOS, updated drivers... connected to an E/Port Plus 210W Port replicator. I have a 24" Dell 2405FPW external monitor connected to display #1 (1920x1200) and a 19" 1908WFP connected to display #2. (1440 x 900). Both are connected via DVI connectors.
My problem:
The secondary monitor never has problems... However, the main monitor (24" @ 1920x1200) goes all crazy. It has red "dots" that appear all over the screen in dark areas. The bottom of the screen sometimes has horizontal bars. I see red and black vertical bars as well. The screen constantly flickers and the image hangs off the edges many times. If I change the resolution to BELOW 1440 x 900 the screen looks fine. Anything over 1440 x 900 goes crazy. (none of this occurs when using the LCD on the laptop itself)
The 24" monitor is fine. I have swapped cables and they do not help. If I plug up my desktop computer to the montior- it is perfect in 1920x1200. If I plug up my old Dell Precision M90 using it's old E/Port docking station- it too works fine in 1920 x 1200. So it's not the monitor.
Dell support doesn't know what the problem is. They say it's probably a driver issue. (I have the latest driver) They say they will contact me in the future if there is ever a solution and they are going to escalate it to their video hardware team.
Is there anybody else out there experiencing the same issues as me?
If you are running dual monitors successfully with the E/Port Plus 210W, what monitors are you using, at what resolution and what connector? (DVI or that new display port thing) If you aren't using the E/Port Plus 210W- what docking station did dell sell you?
I need to get a resolution to this ASAP.
I've attached two photos taken from my digital camera showing the screen issues.
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Aug 20, 2007
I am about to take delivery of an XPS M1330 with the 128MB NVIDIA GeForce 8400M GS graphics card. When at my desk, I am looking to use the laptop with a Dell 19-inch Widescreen LCD Flat Panel Monitor [url] I am hoping to use the external monitor at the same time as the laptop monitor (for example, Outlook on one screen and Internet Explorer on the other).
- Is this possible? Does the graphics card support multiple monitors / dual view in this way?
The XPS screen resolution is 1280x800 and the resolution of the external monitor is 1440x900.
- Will the fact that the screens have different resolutions cause any problems?
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May 30, 2009
I recently purchased an XPS M1330, with:Intel Core 2 Duo Processor T8300 (2.4GHz/800Mhz FSB/3MB cache)Intel Integrated Graphics Media Accelerator X31004 GB DDR2 SDRAM 667MHz (2 DIMMs)Genuine Windows Vista Home Premium
I'll mostly use it for AutoCAD, SketchUp, etc.
I want to purchase a monitor, but I'm not sure about a few details:What's the difference between buying a laptop with an HDMI entry, versus just buying one with a DVI entry (which seem to be cheaper), and get a HDMI-to-DVI cable?What's WXVGA and all those 5-letter-acronyms
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Mar 5, 2010
I am not sure if this is a dumb question or not but I was wanting to get an external monitor for my XPS M1330. It has the nVidia graphics card. Is there a limit to the size of monitor I could get.
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Dec 23, 2007
I have a problem with my dell e1705 laptop. I was trying to set up an external monitor, after installing the drivers that came with the monitor i couldn't get the laptops internal monitor to start back up. I tried restarting with the external monitor unplugged but the laptops screen just glows with no picture. can anyone tell me how to enable my internal monitor? Only the external monitor shows up when i try to switch displays in the nvidia controlpanal.
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Sep 23, 2008
I just got my new XPS M1330 With 128MB Graphic Card.
Now when i connect to my XPS M1330 with my External Monitor (Dell 24" 2408WFP) Resolution: 1920X1200
I don't see good sharpness in fonts and image. I have set native resolution that is 1920X1200
I also have Inspiron 1720 (256 Mb Graphic Card)
There its show very fine and sharp fonts and pictures.
I use VGA cable in both the systems.
Now when i talk to Dell Teach Department.
They gave me few reasons as below.
My laptop screen is 13.3" and Monitor screen 24" (i know this is silly reason ) (but i argued with him and then he gave me 2nd reason)My XPS M1330 have lower graphic card (128MB Geforce 8400M GS) that is the reason i can't see clear display. To see clear sharp text and images i need batter graphic card (more then 128MB).
so he said he can't help me. It is not problem of XPS M1330.
Does anyone of you using XPS M1330 with 1920X1200 Resolution?
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Sep 17, 2009
Looking for a bit of information, Ive had my M1730 for about 1 1/2-2 years its been preety good (had to replace the PSU) no real problems. I have taken it apart a few times to clean the fans.
Just today I noticed something when I went to plug in an external monitor I only have 1 GPU core.
I only play wow casually and use it for design/work so I haven't noticed the FPS drop lol. I installed new nvidia drivers 3 weeks ago and at that time I had SLI so I must of lost one of my GPUs in that time span T.T
I have re-installed GPU drivers.
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Jan 6, 2009
I've been reading this forum for a while just havent had a reason to post until now. I got my Studio 1735 in September with an ATI 3650 video card.
Recently i've started using an external monitor also from dell. Rather annoyingly every so often the screens start flickering and it says that the video driver has failed.
After that I get the BSOD. I've tried updating to the newest video drivers on dell site and it didnt change anything.
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Jan 26, 2009
I was getting frustrated with my external monitor because the screen color was turning dark purplish at times, so I went into Device Manager and deleted both default monitor entries instead of just one under Monitors in hopes that it would've gotten rid of the purple haze so to speak.
I tried unhooking the monitor and unplugging everything before I deleted the default monitor entries in Device Manager, but it didn't get rid of the purple screen.
I have a fairly old notebook Dell Inspiron 4000 with WinMe installed and the display is no longer working assumed due to a bad or broken LCD, which is why I'm using the external monitor.
The external monitor has been working fine for months until it started turning purple on me when it was being used with the notebook. When the monitor is hooked up with my desktop, the screen color is just fine.
The notebook has got a lot of storage on it. During the boot process on the notebook, the external monitor lights up at one point (no longer purplish), but goes blank/dark after a few seconds and says it no longer is getting a signal from the notebook
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