Dell Inspiron L502X :: SM Controller Error And System Crashes?
Apr 23, 2013
Recently got a hand me down laptop. My brother did a reinstall of Windows 7 and formatted the hard drive before handing it over.
Its having issues - I'm trying to play FM 2013 but keep getting crashes during games. When I looked in Device Manager there were a load of yellow !. Most I solved by just right clicking and updating the drivers. The 540M graphiics were not showing up a all - so I had to download these from the website myself - but now have the Nvidia centre - which seems to work.
But still the SM bus controller still shows a yellow ! - and the game continues to crash, sometimes it forces a system shutdown.
When I click on the yellow ! and get a hardware ids i get:
PCIVEN_8086&DEV_1C22&SUBSYS_050E1028&REV_05PCIVEN_8086&DEV_1C22&
SUBSYS_050E1028PCIVEN_8086&DEV_1C22&CC_0C0500PCIVEN_8086&DEV_1C22&CC_0C05
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Aug 5, 2011
I bought a Dell XPS 15 (L502X) laptop 2 weeks ago and have found a lot of trouble with it. It is an i7, 8gb ram with the nvidia 540m video card.
I have tried 3 different games, Left 4 Dead, League of Legends and Dragon Nest, and it crashes/freezes in all 3 games. You are able to run the game in high graphics however, it will crash in a shorter amount of time. If you put it on lowest quality, it still crashes, but it tends to take a longer time.
Things that I have tried.
- Old Drivers, New drivers, drivers from the dell site, drivers from nvidia, beta drivers
- driver sweeper
- changing the gpu to nvidia high performance instead of integrated graphics for the different games and programs
- changing the physx hardware to nvidia 540m
- set battery to high performance
- dell tech support, all they did was change integrated to nvidia high performance and change one setting in hopes of fixing the issue as well as using the system scan for issues, the report came back as passed and no issues.
And today while I was messing around with the settings, I have found a mediocre alternative to this problem. If you simply never use the nvidia GPU then there will never be a crash. You simply do everything with your integrated card. You will be able to run a game like League of Legends on Normal settings at best. However if you do this, it is as if you wasted all your money to get the nvidia 540m that simply does not work.
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Jun 25, 2012
I own a dell xps 15 l502x with an i7-2630 processor,6 gb ram and a nvidia gt540m 2gb graphics card.My laptop crashes/freezes very frequently while playing games like modern warfare 3 ,max payne 3,ghost recon future soldier etc.I have to force shut down as i cannot end the process from tash manager even by using programs like killprocess.If i shut down normally with the process still running the light on the power button stays on till i hold it down and power off manually.All my drivers are up to date and i don't overclock my graphics card and run all games on optimal settings.I've read that reports like this are not uncommon with this laptop.
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Aug 21, 2014
I purchased a Dell XPS L502X laptop about 2.5 years. It crashes when you connect an external monitor, not immediately, but normally about an hour or two while connected. Its not a blue screen crash, everything freezes and the external monitor displays multicolored patterns. In the end I have to do a hard reset.Â
I have tested different monitors and HDMI cables and found no changes. Luckily the laptop is still under warranty and has Dell technical support has:
-run all possible diagnostics
-updated all drivers Â
-replaced the hard-drive (after formatting the previous hard-drive)
-Got me to test individual RAM units one by one
-Replaced the motherboard (twice)
At the moment, I am still dealing with Dell tech support and after the most recent motherboard replacement they are asking me to test it with different monitors using different cables. Although this is the next step, I'm skeptical it will make a difference, firstly as I have done this already with no difference and secondly because I am currently using the monitor and HDMI cable on a much older Dell Inspiron 1525 and its working 100% fine. If it continues to crash after this step they want me to once again format the hard-drive, re-install everything and test it again.
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Jan 24, 2015
I am facing a problem with my laptop. It is not accepting my bios password. After three tries, it shows screen with two items [1-System Disable(16-Digit hexadecimal code) 2-Service Tag(my laptop's service tag)].
How can I get my BIOS password reset or get a master password to access my system?
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Dec 31, 2014
I've owned my Dell XPS L502x for  over 3 year (thus, I am out of my warranty period) and recently it has stopped being able to charge. I am completely tethered to the AC power adapter to use it as I'm on 0% battery and have an inability to charge it. I am on windows 8.As well as my inability to charge the laptop, I have noticed the following things:The battery meter  states that 'system cannot communicate with the battery ' when I hover over the battery icon in the task bar.4 orange and 1 white lights are flashing on the battery indicator above my charging port and above my keyboard, when the charger is plugged in.
I had the same problem last year and as my battery was about 2 years old at that time so i replaced it in September 2013 and the problem was solved.
Now as this battery is only 15 months old i am not sure if the problem is with battery or the AC adapter?
I do not have any other battery or adapter to check it.
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Apr 6, 2013
I am facing serious issue with wirless adapter in my laptop. When ever system is on idle for 15 min continuously WiFi signal opened then system will reboot with blue error screen showing hardware problem .
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Jul 8, 2007
I have an i9300 with a pinmodded 1.7- 2.26 processor, Nvidia 7800 GTX running stock clocks, and a 2 gb of aftermarket ram.
I have recently started to have the laptop crash on me while gaming. The computer boots fine, but after 15-20 minutes of playing Command and Conquer 3, i received a blue screen of death:
" A problem has been detected and windows has been shut down to prevent damage to your computer
Some more stuff about removing new hardware, trying new drivers, contacting system administrator, blah blah
Technical Information
***STOP: 0x0000008E (0xc00000005, 0x8054AB1A, 0xB62FC424, 0x00000000)
beginnging dump of physical memory
physical memory dump complete"
the computer restarted fine after that, but the computer crashed again after starting windows with that same blue screen error message, but with the the technical information different:
***STOP: 0x0000007F, (0x0000000D, 0x00000000, 0x00000000, 0x00000000)
the computer booted again after that, but went through the full POST sequence.
Once the computer booted to windows normally, i ran ATI tool, and received the blue screen again roughly 17 minutes into the scan for artifacts test. No artifacts were detected at all. I have not yet run prime95 to test for processor stability
The computer booted fine after that, running through the normal shortened POST. It booted to windows fine and where im typing this post.
Some more information:
The 7800GTX was purchased used from a forum member. I previously overclocked the card to 440core and 1250 mem. I kept the overclock for a week or so, but noticed no differences when playing C&C 3 (the only game I play). I also applied ZALMAN's Super Thermal Grease to the card (reviews say it works as well as artic silver 5). I then dropped the clocks back to stock. That was roughly two weeks ago.
The 1.7-2.26 pinmod was not stable at stock voltages. The voltage was increased via pinmod, but I can't remember the exact amount. Two jumper wires were used in the volt mod however.
At idle, the processor reports a temperature of ~35 degrees. The 7800 idles around ~55. Underload, the processor jumps to around ~65 degrees. The 7800 was at 77 degrees when the computer crashed running ATItool.
I am currently using the XPS2 BIOS A05 and the laptop2go 92.91 nVidia drivers.
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May 17, 2010
I have a D630 with XP Home, 2GB ram and a NVIDIA video card.
Lately if I power up this machine and play something in Windows Media Player, the system crashes. The whole screen goes squiggily and out of focus.
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Jun 27, 2009
XP has the controller flag in device manager (red) When I try to install the drivers I get setup.rul 380 error..is it a bad card?
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Apr 20, 2013
Updating the BIOS for my laptop, full system crashes whenever I try running games [even low end].
Currently running A01, there are only two BIOS drivers up for download on the Dell site and both say I need to upgrade to A02 first.
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Nov 15, 2014
I bought this laptop 1 WEEK ago. 2 Days after purchase it crashed. Unable to get back in... tried turning on and off numerous times. Finally able to reacess, but system completely reset itself to factory settings. Thought it was a glitch..Its a brand new computer.. 3 days later, same problem. Finally able to get back on, through system repair, but all data is lost AGAIN. System update search states that "there has detected a serious problem loading language files and cannot continue. Please contact Lenovo Support Center"  Also, touch screen no longer works.This is a brand new computer!??
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Jan 24, 2009
I’m hoping someone can help me as I’ve tried everything (which my knowledge is very limited) that I know what to do and I am unable to fix the problem I am having.
I have a Dell Inspiron 710M which is no longer under warranty and yesterday I received the following error upon boot-up. The 710M was purchased in February 2006. Windows XP Home Edition SP3 was installed.
Phoenix NoteBIOS 4.0 Release 6.0
Copyright 1985-2002 Phoenix Technologies Ltd.
All Rights Reserve
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Oct 10, 2014
I am currently using a Dell XPS L502x, and more and more often I am getting a blue screen of death. I reinstalled all the drivers for my Nvidia Geforce  GT540m but that didn't solve anything.
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Aug 22, 2014
I upgraded to Windows 8.1 pro 64-bit on my HP split x2, and now the network controller has no driver, as well as one other device. I do not know where to find the drivers for these.Â
Â
Network controller:
PCIVEN_8086&DEV_08B3&SUBSYS_00708086&REV_83
PCIVEN_8086&DEV_08B3&SUBSYS_00708086
PCIVEN_8086&DEV_08B3&CC_028000
PCIVEN_8086&DEV_08B3&CC_0280
Â
Unknown device:
ACPIVEN_INT&DEV_33A0
ACPIINT33A0
*INT33A0
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Dec 19, 2014
I have purchased HP p077tx model laptop,it comes with gt840m but when i am trying to install the drivers it shows the error message"no compatible hardware found" during installation.Furthermore when I checked the device manager it shows no gt840m in the display adpters list,the 3D video controller is showing no driver installed on the PCI 10 bus.
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Mar 30, 2014
I decided to downgrade this device to Windows 7 64 bit, and now the system cannot detect the SM bus controller driver.
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Oct 1, 2014
I refreshed my stupid windows 8 cause I was having some weird things pop up on the screen, so I refreshed the system. Now I can't connect to the Internet, and I'm missing all my emails, contacts, favorites, photos and who else knows what. I want answers to everything, but I guess I'll work on the Internet connection first. G72022 model - Radio model rt5390
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May 21, 2014
I changed my OS on my ProBook 6460b to Win7 x64 which previously was x32
Â
Hardware IDs; Network Controller
PCIVEN_8086&DEV_0085&SUBSYS_13118086&REV_34PCIVEN_8086&DEV_0085&SUBSYS_13118086PCIVEN_8086
&DEV_0085&CC_028000PCIVEN_8086&DEV_0085&CC_0280
Base System Device
PCIVEN_197B&DEV_2392&SUBSYS_161D103C&REV_30PCIVEN_197B&DEV_2392&SUBSYS_161D103CPCIVEN_197B
&DEV_2392&CC_088000PCIVEN_197B&DEV_2392&CC_0880
Â
I have tried few drivers and windows update but it doesn't seem to work for me.
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Feb 8, 2013
I have an Inspiron N7010 laptop( about 3 years old) that came with 4gb RAM. I want to upgrade to 8gb. I have tried 3 different brands of memory
including Dell memory. I have run extensive memory tests( the Dell memory does not fail ). I have the exact memory part number that Dell support
has given me. In ALL cases, after installing the 8gb RAM, the laptop boot and then at some point will simply shutdown ( just like you powered down ).Â
The system info from the control panel shows that all 8gb is recognized. I have looked for and installed all the bios, chip set, and cpu upgrades from dell.
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Jan 3, 2015
I have a Dell Inspiron N5010 laptop running Windows7, and it automatically powers off when I login to my computer.
I tried to run Diagnostics but it will not complete as laptop crashes within 30 seconds or so of logging in. As it crashes there is an audible click.
This happens both when the laptop is on AC Power and Battery, and in safe mode or starting normally.
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Apr 18, 2013
I have an Inspiron N5010, roughly two and a half years old. It's been a pretty good computer. It would never crash unless it overheated, and to solve that I soon bought a cooler. I've never really had too much a crashing problem, besides an odd crash here or there when, I'm assuming the problem is, a number of programs running large processes and taking up a vast amount of RAM, and even then it usually is quite warm.Â
Lately I've not used the computer as much as I used to say, over the summer, but I'm still on it often. Normally I have a few tabs of Chrome open, and sometimes iTunes will be running as well. There's not usually anything more than that. However, my computer has randomly started to crash. Out of complete nowhere, with no warning whatsoever, the computer stops working and just... shuts down, as if it were overheating or something. At first I thought it had been due to charge, or had simply died on me, but when I plugged it back in both times it's done it now, I learn the battery has been probably a little under 100% when it crashed. The battery is quite new, received no sooner than November of last year.
The computer, when it crashes, is not warm at all either. Perhaps a little from where my hands were, but never warm enough to think it overheated. In the past three weeks, it's crashed twice. I know that sounds a bit little, but both times very little was actually being done. When it comes to school and projects and whatnot, when the workload really gets heavy (and it will!), I'm concerned it might start crashing more and more, or not be able to handle a heavy workload.
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Apr 23, 2010
I have a Dell XPS Studio 1645 i7 Q 720 @ 1.60GHz, 1597 Mhz, 4 Core(s), 8 Logical Processor(s)
4 GB DDR3 RAM
BIOS: Dell Inc. A08, 3/12/2010
Windows 7 64-bit 6.1.7600 Build 7600
GPU: ATI HD 4670 1GB RAM
I am using a 90W adapter fyi and games seem to run fine once windows boots.
So my problem is ......
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Jan 27, 2015
My laptop is now very slow and crashes every now and then. So I need to reinstall the Vista Operating System  bu the big problem is that the CD/DVD drive is no longer working.
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Mar 27, 2013
I've tried to restore system to factory default by pressing Ctrl+F11 in my XPS M1210. After confirmation to proceed I got the message: General failure error 36000.
I re-installed Windows XP but I'm having troubles with drivers not installed by the Windows re-install process.Â
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Feb 24, 2013
After an automatic update of a Dell Vostro 3700 laptop with Windows 7 on it, I got the following problem :Â
- First, I got the black screen with the information "Applying update operation 3 of 18014 (_0000000000000000_)
- Then it shows a quick blue screen and then the computer restarts directly.Â
- I have been able to display the complete blue screen message. Here it is :Â
          STOP : c000021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000034 0x001005b0). The system has been shut down
I tried to start the recovery tools of Windows but it keeps on saying that it's not able to recover the system. With this information :Â
- Event name : StartupRepairOffline
- Signature 1 : 6.1.7600.16385
- Signature 2 : 6.1.7600.16385
- Signature 3 : unknown
- Signature 4 : 21200238
- Signature 5 : AutoFailOver
- Signature 6 : 15
- Signature 7 : NoRootCause
System version : 6.1.7600.2.0.0.256.1
I tried the folowing operation :Â
- Start in safe mode : Always the blue screen
- Restore and old version : Same recovery error message
- Start in command line : always the blue screen.Â
Is there any way to restore this computer?
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Feb 21, 2013
I have a Dell Inspiron N5050 that unfortunately shuts down on its own or fails to respond when it goes to sleep mode. This doesn't happen every time it goes to sleep but it still happens quite frequently. When it shuts down on it's own, it displays a "Windows Did Not Shut Down Properly" message once it is turned back on. It very rarely displayed a Blue Screen of Death that mentioned something about drivers but this hasn't popped up in a while.Â
I've been in contact with a Dell representative for about a week now, having him call me every day to remote control my laptop and try something new. He updated all of the drivers he could find (I previously did this but he decided to go ahead and re-download them anyways), updated the BIOS (again, tried that already on my own), ran all sorts of diagnostic tools (the only one that he ran that I hadn't already run was the WinDbg X86 program), changed sleep settings (tried that on my own too), had me scan the entire computer for about 3 hours to check for hardware issues (It was one of the options under the F12 key when the computer first boots up and it came up clean), and yesterday he set up a new user account and had me use that for a day to see if the problems were linked to my profile (didn't even think about that one). It's actually caused the problem to occur more frequently to be quite honest. Today was especially bad, as the computer crashed 9 times and ended up deleting the newly created profile on its own in an attempt to repair itself.
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Mar 2, 2013
I purchased an inspiron 15r 5520 a few months ago. I ran assassins creed 3 on it and have run into some problems.
Now I read a lot about this problem on other forums. Whenever I run the game it crashes after some time and hangs up my computer too. Many think its because the dedicated graphic card (Radeon 7760M).
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Feb 27, 2013
I have had my Dell Inspiron 5110N for just over 15 months and it has worked perfectly in that time. In the last week however it has started to crash unexpectedly. At first it just wouldn't work when I opened it.. And I hadn't a clue why. It didn't work for several days. I took the battery out and cleared out any dust and it then worked. However it continued to crash and I noticed that it was when I lifted the laptop up and then put it down again.. Any pressure on the bottom and it seemed to crash completely. I presume there is a loose connection somewhere. What the issue could be?
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Dec 1, 2013
It has occurred to me that there's an issue with either my Dell Inspiron 3520 Laptop Computer or my Windows 8.1/Windows 8 OS. Occasionally, running the computer (sometimes when it's overheating or just when unplugging the laptop), the computer just crashes, i.e. Screen goes black, power light and HDD light stays on for a about 2 seconds before powering off. No blue screen, no warning, no updates. There's was no reason for it to go off, but it did. It's frustrating because:
1.) When I'm working/playing a game/hosting a multi-player server, the computer tends to crash in the middle of it causing my work to go to waste.
2.) I believe it will damage my laptop and cause further problems in the future
I've researched a bit about this issue before and people have said that it's due to overheating, but I have proven that this is not the case for me as I have placed my PC beside a fan where it kept a steady temperature of about 50-65 Degrees Celsius and I've still faced the issue.
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