Dell XPS L502X :: System Cannot Communicate With Battery
Dec 31, 2014
I've owned my Dell XPS L502x for over 3 year (thus, I am out of my warranty period) and recently it has stopped being able to charge. I am completely tethered to the AC power adapter to use it as I'm on 0% battery and have an inability to charge it. I am on windows 8.As well as my inability to charge the laptop, I have noticed the following things:The battery meter states that 'system cannot communicate with the battery ' when I hover over the battery icon in the task bar.4 orange and 1 white lights are flashing on the battery indicator above my charging port and above my keyboard, when the charger is plugged in.
I had the same problem last year and as my battery was about 2 years old at that time so i replaced it in September 2013 and the problem was solved.
Now as this battery is only 15 months old i am not sure if the problem is with battery or the AC adapter?
I do not have any other battery or adapter to check it.
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Apr 23, 2013
Recently got a hand me down laptop. My brother did a reinstall of Windows 7 and formatted the hard drive before handing it over.
Its having issues - I'm trying to play FM 2013 but keep getting crashes during games. When I looked in Device Manager there were a load of yellow !. Most I solved by just right clicking and updating the drivers. The 540M graphiics were not showing up a all - so I had to download these from the website myself - but now have the Nvidia centre - which seems to work.
But still the SM bus controller still shows a yellow ! - and the game continues to crash, sometimes it forces a system shutdown.
When I click on the yellow ! and get a hardware ids i get:
PCIVEN_8086&DEV_1C22&SUBSYS_050E1028&REV_05PCIVEN_8086&DEV_1C22&
SUBSYS_050E1028PCIVEN_8086&DEV_1C22&CC_0C0500PCIVEN_8086&DEV_1C22&CC_0C05
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Oct 10, 2014
I am currently using a Dell XPS L502x, and more and more often I am getting a blue screen of death. I reinstalled all the drivers for my Nvidia Geforce GT540m but that didn't solve anything.
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Feb 23, 2013
i bought my dell xps L502X last june but recently my battery is giving me problems. sometimes when i connect my charger i get the following pop up. The AC power adapter type cannot be determined.Your system will operate slower and battery will not charge.
Ensure the plug is inserted completely for best system operation.Connect a Dell 130W AC adapter or higher.I've never used the battery badly. I always charge it to a 100% and then disconnect the charger and use the charge down to 7% until it asks me to plug in the charger. I keep disconnecting and reconnecting the charger or trying switching on and off the switch until it starts detecting my charger. I updated my bios to the latest version but nothing works. My laptop is still in the warranty till 22-05-2013.
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Mar 15, 2013
Basically yesterday the battery charging light started flashing 4 orange then 1 white, and when I booted up it would say that the battery is not at an optimal running tempreture
It wouldn't the charge the battery but once I started using it and got the battery to about 90% charge then plugged it in it would start charging with no issues till it was 99% charged
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Feb 14, 2013
I am using Dell XPS 15 L502x model from past 18 months. Suddenly I noticed mu battery indicator is blinking in orange and white color while it was charging. So just opened More Power options and found that "Battery is temporarily disabled" message. So shut down my device and opened the battery and again insert it. Then I try to switch on my device and found that battery is temporarily disabled due to high temperature but it was in normal room temperature.
So I start observing the issue and found that while the device charging level reached to 98 -99 %, it starts blinking. if I turned off battery charging then when it reached to 94-92 % level it start behaving as a normal condition and also blinking is stopped. The device has a 9 cell battery in it and still I'm getting more than 4 hours of back up in normal working load.
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Mar 23, 2013
Apart from the fact that I had too many problems with my L502X laptop, right now my problem is:
When I press power button on the device, battery icon blinks white twice, then system boots up. But normally there should be light on Power button and other 3 shortcut buttons, but they keep dark even though laptop works.
There is no error message or something else related with my battery, and windows says that battery is fully charged when it's plugged in which is pretty normal. I tried diagnostics but there wasn't any error messages.
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Jan 3, 2015
I am facing a problem of battery charging led blinking 4 orange and one white. and displaying not charging..
l502x model
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Mar 18, 2013
My not too-old XPS L502X will not turn on. The battery indicator still has a single light remaining when pressed. When I plug in the power adaptor (blue light on power adaptor is on at this point) the blue light goes off.
Have tried in multiple plugs, same thing happens.
Have tried taking out battery and replacing, holding down power button for 30 seconds.
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Jan 23, 2015
I downloaded the blue tooth stack and installed it, when it runs it says it cannot communicate with the blue tooth chip and aborts. I have turned all the necessary things in system setup for the internal blue tooth device but it still does not work. Isn't there supposed to be a blue tooth indicator on my laptop somewhere that should be on, if so I do not see it.
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Nov 17, 2012
My Laptop is 1 year and 5 months old. There are 2 problems I am facing with my battery:
1) When it is charging, at around 86% level, it stops charging and I see an orange light blinking at the battery icon and it continues to blink unless I turn the power off and allow the battery to discharge for a while.
2) at around 45% to 50% level, the battery level suddenly drops to 7% level and then I have to charge again.
Because of these issues I now use my laptop as a desktop. It is always plugged in and I use the option of "Stop Charging" in the windows power settings. how to solve the problem.
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Jan 9, 2010
I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit. Been working fine since September 10. Today when simply trying to logon the fingerprint sensor has stopped working. Laptop had not even been moved, simply resting on desk and then switched on from powered off.
A few times since have received message that "USB device is being installed" with finally "USB Device could not be installed. There is a problem with your device." Device Manager showed a problem with "USB Composite device"
Powered off/on gave same symptom.
Downloaded & installed latest fingerprint software 7wf162ww.exe. Installed OK. USB device appeared to then automatically pick up and reinstall correctly. BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.
Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot. As if it is being constantly turned on?
Fingerprint sensor is AuthenTec Inc. AES2810
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Jul 15, 2008
Alright I am a long time user of Dell products, and have in the past had problems with them, but they have been easily fixable by either replacement parts or a quick look at a FAQ or messageboard for Info. My INSPIRON 1501 is not recognizing my battery. The battery is fine (checked it in my brothers computer), and I have checked other people's posts with the same problem and tried the fixes but nothing worked. I have tried to do the BIOS update (A16) that worked probperly but did not fix the problem.
While watching a movie I got a message telling me that my battery is not recognized. The battery is stuck at a 97% charge (or so the computer says) and the battery light is not light up (it flashes on sporadically but not consistant at all). The BIOS did fix the message at startup saying the battery isn't recognized but still if I remove the AC power cord or unplug the computer it powers right down and will not start-up unless plugged in.
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Nov 11, 2014
Inspiron 15 (7537) new laptop, it says startup"Warning: Battery Not Recommended for This System, the system will be unable to charge this battery.
strike F1 key to continue, F2 to run setup the utility.
This is recurring each time when i switch on my laptop, when i press F1 it is logged in and battery is charging fine, also hardware test passed.
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Apr 3, 2013
I bought a new battery recently from Dell for my Inspiron 1501 laptop.The system does not recognise the battery.It is not charging.Charging indcator flashes amber 3 times then 1 time green. System working fine with AC adapter plugged in.Battery meter says no battery.Even key board and touch pad responding erratically.
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Dec 11, 2009
My battery died a few months ago on my nc8430. It's not an oem batter, but was a third the price. When running on the battery power, the computer is very slow. I have to have NHC on MAX Performance to watch youtube @ low res, or even type without lag. Even with this there is lag on the system. With NHC set to Max Battery, the computer is nearly unusable. Now I've been using the computer for a while, at Max Battery, and AC power, with now problems. And if i plug in the power cable, but change nothing, the system runs at normal speed.
Can a battery cause this type of behavior? Should I return it?
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Feb 16, 2013
The charger is plugged in and the battery is at 100%. This is a M4500 Precision laptop with Windows 7. I tried flashing bios from safemode, also from Windows PE.
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May 3, 2009
i have an acer aspire 1642nlci laptop for about over 2 years now... recently the battery (simplo 4-cell) went nuts, and i disassembled it to see if i could do something about it ( the issue was, whenever i'd boot up my operating system i.e XP, the system would stuck, until i remove and then replug the battery in to the laptop)... well i did no repairing, just put the cells out and then back to the casing, inserted the battery into the lappy, and the issue went all by itself... however, 2,3 days later, the battery stopped charging and agonized by the situation already, and while i had my battery(without the casing) inserted into the laptop, i shorted the i/o pins of the battery to each others with a metal... and then the real issue began... my laptop is cursed, it won't start anymore past the initial 'acer' screen... sometimes the lcd won't light up even... pressing f2 helps nothing, keyboard doesn't work... and if you let it stay on for a while, the power indicator leds *both the supply and battery status ones* start to go dim and dimmer... i think i have fried the mother board's power supply area...
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May 16, 2014
I have with my Lenovo B5400 is related to the battery. For about two months, on start up I get a loud beep and a message that says "The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system." It's impossible for the battery not to be genuine because I purchased it together with the laptop, so it's all original and stuff. Of course, the toolbar icon for the battery says "plugged in, not charging", so my battery is currently stuck at 88%, although it's not going down. Recently made a BIOS update, but nothing changed ...
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Dec 10, 2014
Today I received my brand-new E540 from Amazon. Upon inserting the battery and starting the laptop for the very first time, I was greeted by the following error message:
The battery installed is not supported by this system and will not charge.
Please replace the battery with the correct Lenovo battery for this system.
Press the ESC key to continue.
The message has only appeared once and hasn't been shown on subsequent reboots.
I proceeded to install Windows 7 which worked fine. Under Windows the battery symbol in the taskbar would say "66%. Plugged in. Not charging". I then shutdown the system and re-inserted the battery. Since then the battery appears to be charging normally and when I inspect the battery symbol in Windows it says something like "89% charged. Plugged in. Charging."
Seeing how this is a brand-new laptop, do you think the battery is broken and I should return the laptop, or should I keep it since it seems to be working normally now.
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Mar 15, 2013
I have a Dell Studio 1735 and the battery won't charge and getting and error messge "Please connect a Dell 90W AC adapter or higher for best system operation". I have purchase a new Dell battery and Dell AC adapter and still have the same problem.
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Dec 22, 2014
So I bought a new battery for my T430 laptop in August and it was working great. Then suddenly tonight it started giving me the error above: '' The battery installed is not supported by this system and will not charge. Please replace the battery with the correct lenovo battery for this system,''
I tried troubleshooting my uninstalling and reinstalling the Lenovo Power Manager. I also updated the BIOS. Neither of those gave me any luck. I tried getting rid of the microsoft acpi-compliant control method battery, but that keeps coming back.
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Dec 26, 2013
just got a slice battery 42T4739 for T430. I am getting an error - The battery installed is not supported by this system and wil not charge. Please replace the battery with correct lenovo battery for this system.
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Sep 7, 2014
I have an HP Pavilion dv5-1183cl that has been upgraded from Windows Vista to Windows 7 Ultimate (32bit) and I have some issues.I have four errors showing up in my device manager, three Base System Device and one Unknown Device, and I don't know what they are or where to get the drivers (since I don't know what they are). Additionally, the battery will not charge (there does not appear to be anything wrong with it physically). I am wondering if the below errors are related to the battery issue. Below are the hardware IDs for each error entry.
Base System Device (PCI bus 6, device 0, function 1):
PCIVEN_197B&DEV_2382&SUBSYS_3603103C&REV_00PCIVEN_197B&DEV_2382
&SUBSYS_3603103CPCIVEN_197B&DEV_2382&CC_088000PCIVEN_197B&DEV_2382&CC_0880
[Code]....
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Mar 20, 2013
We had problems with our laptop XPS 15 (L502X). It froze often, we were unable to switch it off properly, etc. In the shop they told me McAfee caused the problem, so they uninstalled it. Then they started to check the harddrive, after 20% they found already 7 bad sectors. Now they suggest to ´close´ these bad sectors. But we´re using the laptop and it seems to work well. Do you recommend having the bad sectors repaired or closed or should we change the hard drive completely? Can the bad sectors do any harm?
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Apr 2, 2013
I have an XPS L502X laptop.A few months ago, probably just one month after the expiry of the warranty, the fan started to make an unbearable noise. This constant on/off of the fan starts even if I just open Firefox, Windows Media Player, Office or any other software. There's no need to play games for hours. Just to clarify: the fan starts even if the laptop is completely cold and I have just turned it on.
I tried everything: I updated the BIOS drivers, I updated the NVIDIA drivers, I modified the properties of the fan control following the suggestions of some users. In short, I did everything I found on the previous threads but nothing worked!
Do I have to contact the support and plan a sostitution of the fan? I mean, I read tens of post like mine, is that possible that a definitive solution has not been found yet?
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Jan 13, 2013
I purchased a Dell XPS l502x a while back, and neither the service tag nor the express service code has worked in over six months. I’m also unable to email tech support about this issue.
When I’m prompted to submit either number, I receive the following error, "We were unable to verify the Service Tag or Express Service Code you have entered. Please verify your entry or choose one of the options to the right. If you recently purchased a system, please try again in 48 hours.".
The laptop has even been removed from “My Products and Services” and I’ve been unsuccessful in re-adding the system.
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Apr 22, 2013
So a few weeks back, one of the two usb ports on my DELL XPS L502X fell backwards inside the socket, making it unreachable. That wasn't a big issue since I still had one perfectly fine usb port. This morning, when i tried using my wireless mouse (that had its receiver inside the 1 working port), it din't work. I replaced the cells but it still did not work. I put in another usb stick and the computer wouldn't recognize it. It acted as if there was nothing there at all.
When I check my USB port statuses from the device manager, it shows that both the hubs are working. I cannot understand what is going on. The port doesn't have any visible damage, and it looks perfectly normal but doesn't work.
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Aug 15, 2012
I'm not sure if mt drivers are old, but my touch screen works sometimes then completely stops working and when I try to calibrate it, it tells me that there's no N-Trig duosense hardware on my computer. It says I DO have the hardware when it's in a 'working stage' though. Every time I try to download a driver, it says 'fatal error.'
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Dec 12, 2012
Why is it that almost 3 months after the launch on Windows 8, the driver having compatibility with the windows 8 gestures have still not been launched in the Dell US site? It is present in the netherlands site of Dell, but I cannot ge the left edge swipe (to switch between programs) and the 4 finger swipe (to bring up the instant viewer or desktop) to work.
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