Dell XPS L502X :: Crashes / Freezes During Game Play
Aug 5, 2011
I bought a Dell XPS 15 (L502X) laptop 2 weeks ago and have found a lot of trouble with it. It is an i7, 8gb ram with the nvidia 540m video card.
I have tried 3 different games, Left 4 Dead, League of Legends and Dragon Nest, and it crashes/freezes in all 3 games. You are able to run the game in high graphics however, it will crash in a shorter amount of time. If you put it on lowest quality, it still crashes, but it tends to take a longer time.
Things that I have tried.
- Old Drivers, New drivers, drivers from the dell site, drivers from nvidia, beta drivers
- driver sweeper
- changing the gpu to nvidia high performance instead of integrated graphics for the different games and programs
- changing the physx hardware to nvidia 540m
- set battery to high performance
- dell tech support, all they did was change integrated to nvidia high performance and change one setting in hopes of fixing the issue as well as using the system scan for issues, the report came back as passed and no issues.
And today while I was messing around with the settings, I have found a mediocre alternative to this problem. If you simply never use the nvidia GPU then there will never be a crash. You simply do everything with your integrated card. You will be able to run a game like League of Legends on Normal settings at best. However if you do this, it is as if you wasted all your money to get the nvidia 540m that simply does not work.
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Feb 6, 2013
I have been having problems with my XPS L502x  I use to play Saint Rows the Third  on my laptop it use to play perfectly but now after a year I restored my factory setting now when ever i install any of my old games they start off perfectly but during the game it hangs a lot...
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Feb 18, 2010
I recently purchased a Studio XPS 13 (a month ago), and since the beginning, I've noticed that every time I run a game on high performance (g210m + 9400mg), the game either crashes or gets stuck. At the same settings, if I run the game in normal mode (9400 mg), it usually works fine. The settings are medium-low, never high. I really can't understand why this happens. Isn't the G210M supposed to make things better? is it a problem with the drivers? I have all the latest drivers updated from the Dell site. or is this a problem with my hardware? really worried and unfortunately I don't know a whole lot about computers.
The games I've run so far are COD4, COD6 and NFS Shift. They are all ripped copies.
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Jan 1, 2013
Configuration: 2nd gen i7,4GB RAM DDR3 1333MHz,750 GB(7200rpm) HDD, nVidia GT 540M 2GB DDR3 I bought a Dell xps 15 laptop with above configuration on August,2011 with an intention to play latest games.
I played Split/second, NFS:the run ,Max Pyne and recently NFS:most wanted. Split/second and most wanted runs on intel HD with sluggish graphics performance. But the run does not run intel hd,it requires discrete graphics. When I switched to nvidia graphics, every time the game computer hanged down after 5-10 minutes of playing the game. Computer screen froze and sound was looping. Control+Alt+Del didn’t work at this occasion.
I had to manually restart my computer. And a point here,there is over heat beneath the laptop though I use Logitech laptop cooler. Games run on nvidia on battery for about 20 minutes on battery power and heat produced under the laptop was also less. This thing happened with every game I listed above and some other graphics demanding games also. Same games worked fine on my friends Dell inspiron 15 laptop with an 2nd gen i5 ,4gb ram and nvidia gt525m 1gb ddr3 graphics card. And of course,these games were installed from same setup file those I used to install games on my computer. So,there can’t be problem with games file itself.
I called Dell xps premium customer support over phone. They told me to install all latest drivers and bios. I did all the things they told. They also remotely diagnosed my computer but nothing good happened. I then went to dell service Centre at Kolkata. I showed them the problem by playing games before themselves. They reformatted and installed all the things again and changed my harddisc. But my problem was not solved. I contacted service Centre again. But they found no problem after diagnosing my computer. But games did not run. In a nutshell, through a span of 1 year my problem could not be solved. And my warranty period has also expired.
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Jun 25, 2012
I own a dell xps 15 l502x with an i7-2630 processor,6 gb ram and a nvidia gt540m 2gb graphics card.My laptop crashes/freezes very frequently while playing games like modern warfare 3 ,max payne 3,ghost recon future soldier etc.I have to force shut down as i cannot end the process from tash manager even by using programs like killprocess.If i shut down normally with the process still running the light on the power button stays on till i hold it down and power off manually.All my drivers are up to date and i don't overclock my graphics card and run all games on optimal settings.I've read that reports like this are not uncommon with this laptop.
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Aug 21, 2014
I purchased a Dell XPS L502X laptop about 2.5 years. It crashes when you connect an external monitor, not immediately, but normally about an hour or two while connected. Its not a blue screen crash, everything freezes and the external monitor displays multicolored patterns. In the end I have to do a hard reset.Â
I have tested different monitors and HDMI cables and found no changes. Luckily the laptop is still under warranty and has Dell technical support has:
-run all possible diagnostics
-updated all drivers Â
-replaced the hard-drive (after formatting the previous hard-drive)
-Got me to test individual RAM units one by one
-Replaced the motherboard (twice)
At the moment, I am still dealing with Dell tech support and after the most recent motherboard replacement they are asking me to test it with different monitors using different cables. Although this is the next step, I'm skeptical it will make a difference, firstly as I have done this already with no difference and secondly because I am currently using the monitor and HDMI cable on a much older Dell Inspiron 1525 and its working 100% fine. If it continues to crash after this step they want me to once again format the hard-drive, re-install everything and test it again.
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Mar 2, 2013
I purchased an inspiron 15r 5520 a few months ago. I ran assassins creed 3 on it and have run into some problems.
Now I read a lot about this problem on other forums. Whenever I run the game it crashes after some time and hangs up my computer too. Many think its because the dedicated graphic card (Radeon 7760M).
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Apr 23, 2013
Recently got a hand me down laptop. My brother did a reinstall of Windows 7 and formatted the hard drive before handing it over.
Its having issues - I'm trying to play FM 2013 but keep getting crashes during games. When I looked in Device Manager there were a load of yellow !. Most I solved by just right clicking and updating the drivers. The 540M graphiics were not showing up a all - so I had to download these from the website myself - but now have the Nvidia centre - which seems to work.
But still the SM bus controller still shows a yellow ! - and the game continues to crash, sometimes it forces a system shutdown.
When I click on the yellow ! and get a hardware ids i get:
PCIVEN_8086&DEV_1C22&SUBSYS_050E1028&REV_05PCIVEN_8086&DEV_1C22&
SUBSYS_050E1028PCIVEN_8086&DEV_1C22&CC_0C0500PCIVEN_8086&DEV_1C22&CC_0C05
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Aug 10, 2009
Gameplay seems to work better for some reason.
I really think the vent being partially occluded by the screen causes the system to throttle.
I do not get this issue when the screen is closed out putting to my tv ...
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Feb 2, 2010
I have a problem with gaming on the Inspiron 1521 laptop running on vista home prem. Ok, take any game that has some 3-D effects on it, when I play the game with the battery charger plugged into my laptop, the game starts and then it just freezes.
I have to hold the power button to get out of it, but when I take the battery charger out of the laptop and start the game, it works fine but a little slow. Does anyone know what I can do to fix this problem?
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May 1, 2009
can we play all the high graphics games such as crysis,assasins creed,gta 4..plz tell ur experience..
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Jun 8, 2012
My problem is that the laptop is getting extremely hot on the left side of keyboard during any games i play, even older games. I literally cannot rest my left hand to use keyboard as it is frying it.
When i initially bought the laptop 4 months ago I could play those games and the case (keyboard area including) would stay perfectly cool. I had even played need for speed hot pursuit new with full graphics and laptop was cool.
There is a definite massive difference in case temperature between initial month or so and recently.
HW monitor program recorded temperatures of 85 degrees max for i5 processor, and around 72-78 degrees on graphics card during game play on a variety of games old and new.
Worth to mention that during other lightweight activities, such as surfing etc the laptop is cool.
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May 1, 2009
I have a y550 ideapad (gpu gt 130m) and i have a problem which is similar to others: when i play a game, after sometimes, from 5min to more than one hour, the pc crashes (black screen, but with backlight, harddisk still running, sound buffer played again and again, no response from keyboard) and i have to switch off the computer to start it again and everything is ok.
So i have tested my ram and gpu ram, no problem
I test the temperature - log of gpu-z: Ok except one thing, at the very end, just before the crash, the GPU memory clock goes from 799.2 (which is the speed during gaming) to 800.00Mhz and the temperature goes from 66°C to 255°C instantly. So there is the bug, software bug?
I want to manage the speed of the gpu memory (to put it max to 799.2) but there is nothing in the BIOS....
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Jan 31, 2013
I have a dell xps 15 l502x and when i play games specially graphic extensive ones the laptop freezes when the the power is plugged in but it runs nicely when on battery.
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Feb 4, 2013
My XPS L702x recently slows down when i play video online or play game. My configuration is: i7 2630QM, GT555M, 6 GB.i played video online and played game ( Skyrim, COD, A.V.A online) smoothly. But for 2, 3 months ago, my laptop slows down and spikes very much. When i watch video online, the screen will freeze 3 to 8 seconds but the sound is still playing. And all games that have run smoothly before, now they lagged too much, for example in Skyrim, when i start a conversation with a NPC, the game will freezes 2,3 seconds, and in the combat it freezes everytime when there's a sound is played (i.e screams, sound of sword slashing, footstep).
I have Microsoft Security Ess, no Semantec, Kaspersky, Norton ... And i have re-installed the Win 7 ultimate, but nothing is fixed, i've updated all my drivers, BIOS, Graphic card, sound card, wifi.i can't do anything with my laptop now, even opening Google Chrome is not easy. I'm really stressed.My battery is broken, i use my laptop on AC adapter only, perhaps this is the cause but i don't think so. Because i have a HP Pavillion and the battery is out too, but the HP is not slowing down.
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Jun 17, 2009
I cannot play Empire:Total War hp dv9500
1.90 GHZ
BIOS PhoenixBiOS 4.0 Release 6.1
Memory: 1982 RAM
NVIDIA GeForce 7150M/nForce 630M
DirectX: 10
Total War System Req.
* This game uses Steam for DRM.
* Supported OS: Windows® XP Service Pack 2 or Windows Vista™
* Processor: 2.4 GHz Intel® Pentium® or greater or AMD® Athlon® equivalent CPU
* Memory: 1 GB RAM (XP,) 2 GB RAM (Vista™)
* Graphics: 100% DirectX 9.0c compatible hardware accelerated video card with shader version 2.0 support, 256 MB video memory
* Display: Minimum screen resolution of 1024 x 768 pixels
* Sound: Directx9.0c compatible sound card
* Hard Drive: 15 GB free hard disk space
* Peripherals: Windows compatible mouse and keyboard
Can increase anything on my laptop to play this game faster?
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Mar 5, 2013
I purchased my laptop from Frys electronics June of last year. For the past few weeks, whenever I play video or listen to music, it sometimes stops for a few seconds, plays some sound that sound like static feedback then continues as normal. I have no clue what the issue is. What could it be, and should I send my beloved PC in to get it looked at?
Since I bought it, I have manually put in a Blu-Ray burner, has this affected my warranty?
I also upgraded from windows 7 to windows 8
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Jun 29, 2009
My XPS M1330 is about a year old, I run windows XP, and I use the copper mod since it used to overheat when playing games. It's been perfectly fine for the last few months though.
Recently, sometimes when I try to play a video file or open specific programs (so far, photoshop and certain games) the screen turns bizarre colors and then quickly crashes .....
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Jan 23, 2015
So I just bought (came in yesterday) a brand new aspire v 15 nitro and now it often freezes and crashes/shuts down at boot-up. I turn it on i get the acer boot up screen and then it stops and after a minute or so and shuts down.
I have done some things to it:
-partitioned the hdd (150/800 GB)
-updated windows
-checked for updates through acer care center (only one intel update)
-installed: steam, origin (EA), firefox, openoffice, winrar, viper (plagiarism scanner wich i used on my previous pc) and a couple of games
-uninstalled mcafee
I did not change any strange settings, like disabling apps from start-up except for steam.
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Feb 4, 2014
I've had my Y510p (8GB RAM, DVD Ultrabay option) for a bit more than four months now and it's been working perfectly for most of the time- however, two days ago, while playing a game the computer or the game itself froze. After trying to bring the Task Manager up/kill the game, I decided to restart it- I turned it off, but once it came back on, it had decided to start "Preparing Automatic Repair". After several times unsuccessfully "repairing" (after which again "preparing") it (it had given me an error, something with Srttrail.txt file), I decided to look up and search the Internet for people with a similar/the same problem- none of the methods worked. So, I decided it could've been from software I've installed or similar- I didn't have things THAT important (I haven't made any back-ups, nor a recovery USB), so I made an initial state lenovo recovery  using the Novo button.
After several more fixing methods (unsuccessfull again, people suggested getting into the command promt, using the chkdsk command, but it was in a drive called x:, couldn't find other drives/changing from UEFI to Legacy Support in BIOS settings, I changed them, then changed them back to defaults) it started giving me the "IPv4/IPv6 Network 0 (MAC Adress) boot failed" errors and several tries more, now it constantly gives me the "Windows boot Manager boot failed" error, followed by the IPv4/IPv6 ones. after which it takes me to a blank bright-blue screen with my only cursor visible (similar to what it does i I tell it to go to Lenovo recovery menu now). Also, after trying to turn it on (in the current/last state) it gave me the 0xc000000f error. So, what's happening (the HDD is recognized in the BIOS, the laptop itslef hasn't been moved more then four or five time and used properly)? I have no instalation/repair disc with the laptop.
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Jan 26, 2009
I read a while ago on here some posts about some copper mod because the chip had some flaws about cooling or something
If I play a game such as Left 4 Dead, will I run any risks of damaging the video card or motherboard?
I purchased the laptop mid october from Dell.
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Jan 13, 2015
My acer aspire 6930 would crash and then have problems starting up sometimes the blue screen would show up and sometimes i would see lines on my screen and it freezes and also sometimes it just fades away. When i try to restart it the computer wont boot but all the lights are on.
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Jun 11, 2014
I have a lenovo y510p and when i play some games after 5/10 min my display freezez but the sound in the game is still playing.
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Nov 12, 2009
i own a dell xps m1530 with the following specs
intel core 2 duo t8300 2.4 ghz
4 gb ddr2 ram
500 gb 5400 rpm hd
nvidia geforce 8600m gt ddr3
etc
while im charing the laptop is a t tip top condition but if i remove the charger while the laptop plays any thing graphically intensive like a game it just blacks out boom without shutting down. even if i try starting the game without it charging it still blacks out when if starts redering the graphics ive tried every thing n i always meet a dead end
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Dec 24, 2009
I have installed Street Fighter 4, Dirt 2, Modern Warfare 2, Dragon Age and Burnout paradise, and all these games have one common problem and that is it lags after 3 minutes and then runs smoothly. I really don't understand what i have to do to fix it. I have tried all the possible solution and i have the latest Nvidia Driver (195.62 driver) from the Nvidia website. If anyone has solved this lagging problems then could you please, please, please help me out on this. Below is my laptop configuration
My below PC configuration
OS - Windows 7 Ultimate
Ram - 3 GB + 4 GB ready boost
Nvidia Driver - 195.62
Graphics Card - 8600M GT
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Mar 19, 2009
i recently bought a Dell studio 1555, i have been using it for 10 days now and just yeterday i installed tom clancy's HAWX on it, after 5 minutes of playing the game it froze (crashed) and the screen turned from white to purple to other colours untill it went back to white... i thought it was the game so i tried playing COD 4, COD 5, Rainbow six V2, GRAW 2 and Far cry 2......they all run smoothly on high/medium graphics settings......but after a couple of minutes like 4 or 5 it crashes and the screen goes white and then fades from white to blue to purple then white.
the specifications of my laptop are as follows
-P8600 2.4ghz core 2 duo
-3GB RAM
-512mb dedicated ATI Mobility Radeon HD 4570
-320GB 7200rpm HDD
the problem only happens whenever i play games for a few minutes!
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Mar 12, 2009
I reinstalled windows xp on the m1730 system, the game panel (this is the little lcd panel above the keyboard on the right side) worked for a bit and now doesn't come on, I have downloaded and installed all the drivers from the dell website but it still doesn't work,
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Jan 19, 2008
Now my NEW GPU is having texture and vertex issues with the smallest stress!
Here's a time line
DEC-Before Thread=Sound Issue (Leads to motherboard replacement)
JAN-Tread Creation=Video Skipping Depending On How Long I Use It (Leads to GPU Replacement) DVD Drive Not Found In XP (Leads to Optical Drive replacement)
END OF JAN-After Creation of Thread=GPU dead & WiFi glithin' & Still Video Skipping Depending On How Long I Use It (Leads to me sending it in to Dell)
MID OF FEB-After Creation of Thread=Media Direct stopped working & Still Video Skipping Depending On How Long I Use It
So far my laptop had been replaced with:
2 Motherboards
2 Video Cards
USB Ports
Palm Rest
Base Cover
DVD|CDRW Drive
Keyboard
Subwoofer
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Feb 23, 2013
i bought my dell xps L502X last june but recently my battery is giving me problems. sometimes when i connect my charger i get the following pop up. The AC power adapter type cannot be determined.Your system will operate slower and battery will not charge.
Ensure the plug is inserted completely for best system operation.Connect a Dell 130W AC adapter or higher.I've never used the battery badly. I always charge it to a 100% and then disconnect the charger and use the charge down to 7% until it asks me to plug in the charger. I keep disconnecting and reconnecting the charger or trying switching on and off the switch until it starts detecting my charger. I updated my bios to the latest version but nothing works. My laptop is still in the warranty till 22-05-2013.
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Mar 20, 2013
We had problems with our laptop XPS 15 (L502X). It froze often, we were unable to switch it off properly, etc. In the shop they told me McAfee caused the problem, so they uninstalled it. Then they started to check the harddrive, after 20% they found already 7 bad sectors. Now they suggest to ´close´ these bad sectors. But we´re using the laptop and it seems to work well. Do you recommend having the bad sectors repaired or closed or should we change the hard drive completely? Can the bad sectors do any harm?
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