Dell XPS 15 L502X :: On Boot Up Message Appears No Supported Webcam Connected
Jul 11, 2011
Okay, so all was working fine until today, my webcam has stopped working, When i boot Dell Webcam Central i get a message at the bottom stating "No supported webcam connected".
Video chats on MSN and facebook do not work, it's like the webcam no longer exists.
I think it was caused by some other webcam software, which i've since uninstalled.
I've tried reinstalling the "Quanta H.264 Integrate Webcam Rev: A00" driver from the resource disk - it did not work.
I've tried to use system restore to restore to a time i KNOW the webcam was working, it did not work.
I was trying to find the executable to reinstall Webcam Central to see if that had any effect, Went to the "Download Factory Installed Software (My Dell Downloads)" section of the website, and i get this message:
Register Your System
Please proceed to register your system by clicking "Register New System". Registration will allow us to display the software entitled for download. You will be automatically registered after your click "allow" on the service tag scanning utility.
I tick the box and click Register System - Nothing happens. It just stays on the same page. I thought this was because i was in Firefox so i tried IE... same problem. Except this time IE has an error on page.
So... i tried emailing dell support... yet ANOTHER error:
Error determining system information. Please try again later.
I try to use the live chat... guess what...! for contacting Dell Chat. We are sorry to inform you that the Chat support is no more available for the product selected. For complex technical query, requiring an immediate response, please contact our technical support phone hotline. For non-complex technical query, please contact Dell technical support by E-mail.
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Mar 28, 2013
My laptop is dell Inspiron N411Z, am having a problem :
MY WEBCAM IS NOT WORKING,SHOWN AS"NO SUPPORTED WEBCAM CONNECTED",
IN DEVICE MANAGER ,NO IMAGING DEVICE FOUND.
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Aug 14, 2012
I have a DELL Studio 1555 with Windows 7 32 bit Professional OS .It's been pretty great.Only problem is that today I clicked on my webcam as I wanted to use it,and it gives me the above error message.I have NO clue what to do. I really wanna use Skype.
I tried to see the webcam driver updates but i cant find any on the website for the Windows 7 32 bit version .I also reinstalled my OS but the problem remained the same.
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May 18, 2009
A few days before I was going to shipping my Studio 15 off. I looked in the box and low and behold I found the Dell Webcam Center disk that I originally thought that Dell had forgotten to include.
Upon installation I found that the specific version of Dell WC that came with my Studio 15 is not the same one that you find at the downloads center on support.dell.com.
I could never get the downloaded Dell WC to work, even after numerous chats with technical support. No matter how many times I contacted Dell about this, they claimed there is only one version of Dell Webcam Center. Clearly that isn't true .....
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Dec 21, 2014
The left side usb port appears to have fallen into the laptop case. It is rattling around, visible and does not appear to be connected to anything.
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Aug 21, 2014
I purchased a Dell XPS L502X laptop about 2.5 years. It crashes when you connect an external monitor, not immediately, but normally about an hour or two while connected. Its not a blue screen crash, everything freezes and the external monitor displays multicolored patterns. In the end I have to do a hard reset.
I have tested different monitors and HDMI cables and found no changes. Luckily the laptop is still under warranty and has Dell technical support has:
-run all possible diagnostics
-updated all drivers
-replaced the hard-drive (after formatting the previous hard-drive)
-Got me to test individual RAM units one by one
-Replaced the motherboard (twice)
At the moment, I am still dealing with Dell tech support and after the most recent motherboard replacement they are asking me to test it with different monitors using different cables. Although this is the next step, I'm skeptical it will make a difference, firstly as I have done this already with no difference and secondly because I am currently using the monitor and HDMI cable on a much older Dell Inspiron 1525 and its working 100% fine. If it continues to crash after this step they want me to once again format the hard-drive, re-install everything and test it again.
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Mar 15, 2013
I have a Dell Studio 1735 and the battery won't charge and getting and error messge "Please connect a Dell 90W AC adapter or higher for best system operation". I have purchase a new Dell battery and Dell AC adapter and still have the same problem.
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Aug 11, 2009
I've just installed Dell Webcam Center but when I want to capture a photo this pops up:
"Not supported webcam driver detected.
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Jan 14, 2015
The web cam will show up at times in the device manager but only under show hidden devices. I have gone through the delete the cam and usb hub from devices, load every update, tried every trouble shooter. and reloaded the operating system.
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Apr 30, 2014
Every time I run the Client System Update tool and check for updates I get the error message "Check for updates failed"
I have a Dell Latitude E6430 running Windows 7 SP1 64 bit and I am connected to the internet...
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Jan 29, 2013
Bios (A12) detects the mSata succefully(ADATA 128GB) but the mSata appears not in boot order!!!
(Intel Smart response Technology works very fine but i wont to migrate to SSD and boot from there.)
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Apr 5, 2013
Xps m1530 with windows vista . When I could boot the laptop after a while it then shut off. I did run diagnostics, all passed. I run virus scan - all ok. i updated all drivers and now can not get pass the black screen.
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Feb 2, 2015
My Dell stops to boot in all devices. No boot from DVD, HD, LAN or USB. The system boots every time and when i try to enter in bios using F2 ou F12 to check boots again. I got a problem in BIOS? How can i reset?
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Apr 30, 2013
After updating to the latest version A12 my pc boot up has become slower than before. Till A11 it was very fast in booting up. Please update the BIOS to A13 to improve the boot up speed...
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May 31, 2011
I have the following problem with my computer, lenovo sl 510: when pressing the power button, the computer won´t boot. On the display you can see a black background, in the upper right corner the intel emblem and in the lower left corner you can see "thinkpad". I cannot enter the bios and nothing works. We´ve tried already to press the power button a few times to reset the computer. Didn´t work as well. The keyboard doesn´t accept any hot key combinations.
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Feb 15, 2013
So I've been having some trouble for a while with this thing, when it goes into standby or is starting up often it will do this thing where no lights come on at all, including the power button, all I hear is the fan whirl at top speed. That's it.
Sometimes if I let it sit for a day and try it again, it boots no problem. Sometimes I have to remove the battery, press Fn for a while, and then unplug power and it will boot. Sometimes removing the Flee power by holding down the power button after everything, ac adapter and battery, are removed. But this time nothing is working.
This thing is not even two years old, and I am getting further and further discouraged by the Dell brand. I have always had great sucess with my work computer's being Dell so thought I would go that route for my personal. But alas I've read numerous things with this type of laptop having fan/video issues though nothing sounds like my problem.
All it does is spin it's fan when the power button is pressed. It got into this state when the screen was closed and it was forced into standby. It would not come out of standby, and would not shutdown by holding the power button. Had to removed battery and ac to get it to shut down. It has yet to come back.
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Nov 5, 2014
I have dell xps 15 l502x. I am unable to boot my laptop form either hdd or cd/dvd or pendrive. My laptop gets shutdown automatically while booting.
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Dec 4, 2014
I replaced a dead HD with an Intel SSD on my TM 8473T. I have the latest BIOS version of 1.23.
I wanted to install a fresh version of windows (via USB) but when I get to the section on creating partitions, I get a "windows cannot be installed to this disk. This computers hardware may not support booting to this disk. Ensure the controllers is enabled in the BIOs menu".
The BIOs shows the SDD and the initial setup of widows shows that partitions are created but the install does not continues copying files over.
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Feb 19, 2015
My daughter's Acer is 2.5 years old and it's running Windows 7. She recently rebooted it last week for a Windows Update and since then it starts up but hangs, with the hard drive light blinking slowly. I ran it in Safe Mode and it gets through CLASSPNP.SYS then hangs. According to articles this is usually a hardware problem. The only option I have with this OS is to bring up the Command Prompt. I've tried System File Checker - no go. System Repair comes back with unknown error and what looks like a bad Driver.
I was able to build a new partition (100+GB) and do a clean install of Windows 7 x64 Ultimate w/ SP1. This went through fine, though I would have to load the Acer drivers for the network card, etc. to finalize it. The point here is that this shows that the hard drive isn't the issue.
My fear is that Windows installed either some sort of driver or other update that has now caused the current OS on her laptop to be unusable. I went to do a System Restore and the only restore point it had was the Critical Update that she rebooted to on 2/13. Trying to roll back to that Restore Point didn't work.
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Oct 29, 2009
I just bought a HP Mini 311.Whenever I try to boot the Mini 311 with my Logitech Wireless Mouse receiver connected through USB, the netbook will just freeze on the HP Logo. When I unplug the USB dongle, it boots just fine. I've already tried to find a way to fix it through the BIOS, but so far nothing's worked.
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Aug 15, 2012
I'm experiencing very strange problem with my Dell Vostro 3750. This machine is equipped with USB 2.0 capable USB ports and USB 3.0 capable ports. During the power-up any USB devices (or even multiple devices via hub) can be connected to the USB 2.0 capable port. However if even a single device is connected to one of the USB 3.0 capable ports, the system doesn't start.
I've reported the problem on the Linux kernel related lists: 59561
But the only answer was, that I should report it to Dell suggesting fixing of BIOS. Maybe this is a BIOS related problem, but Windows 7 starts on the same hardware configuration without problems.
As I'm mainly using Linux for my work, two USB ports are practically useless for me, I have to connect all my USB stuff via hubs to USB 2.0 ports.
My current BIOS (after last BIOS upgrade) is:
DMI: Dell Inc. Dell System Vostro 3750/0VP036, BIOS A12 02/22/2012
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Sep 17, 2014
So I broke my laptop (xps l502x) while traveling. The hinges were broken so I couldn't open or close the lid. Dell has stopped supporting this model so I had to get my own parts and replace it.
After replacing, I realized that the screen turns on but is white and the motherboard beeps 8 times continually. I realized that was an issue with the lcd connector. I tried to fix the connection. Now the laptop turned on, booted. But I couldn't see anything on the screen. The screen was lit but displayed nothing, everything was black. Then I removed the lcd connector and put it back again. This time the laptop doesn't even turn on but fan turns on with a loud spinning sound and emits cold air continuously.
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Aug 27, 2014
I have hp envy m6 notebook.it does not boot-up and give the attached error message.When hard disk test was done, it gives the error code in second attachment.
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Feb 14, 2013
I have an Inspiron 5520 with Win 8 and for the last few days every time the system boots up I get the following message: "checking media (fail)". The message appears twice then the system boots normally. All the programs/apps work fine. The only "media" program I used was Windows Movie Maker and it works just fine.
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Jun 20, 2014
When my E531 is connected to Onelink Dock Pro and the lid is closed, at least 50% of times it won't boot up. When I open the lid, either there is a boot screen or the screen is blank. Usually when I hold the power button for a few seconds and then try again, computer boots normally. For me it seems this is some kind of a BIOS issue because Windows is not booted yet. Sometimes the problem occurs when the lid is open too. Without the dock the computer functions properly.
At first i had a BIOS version 1.23 (which I didn't found on the internet btw) and then tried to fix a problem by downgrading to 1.22. I also changed several BIOS options reagarding the booting process. I have the computer on a shelf where the lid cannot be opened.
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Oct 14, 2012
I can't get past BIOS when my W530 is connected to an external hard drive, in my case a WD My Book Essential 3TB (USB 3.0).
Here are some previous threads I've found:
-W520 hangs on boot when a WD SES USB drive is connected
-W520 won't boot with SES device connected to USB
-W530 stuck or won't boot when WD external drive plugged in.
I would be satisfied if I could disable USB Legacy Support in BIOS and move on, but I can't find that option anywhere on my W530.
Here's what I've tried so far:
-Updated BIOS to the latest version (1.11) and updated WD My Book firmware.
-Changed the port (tried both USB 2.0 and 3.0, powered and unpowered) that the drive is connected to.
-Removed everything except my MSATA drive in boot priority. I can't enter BIOS settings when the WD drive is connected so I can't actually exclude it from the boot priority, but I've tried to enable Boot Order Lock.
-Disabled USB options in BIOS (USB UEFI BIOS Support, Always on USB, etc.).Switched between Quick and Diagnostic boot. With Quick it's stuck at the Thinkpad splash screen, with Diagnostic I just get a black screen.
-Tried with both GPT and MBR partitions styles for the external drive.
-Changed between UEFI and Legacy.Tried it with my friend's Thinkpad T520, wouldn't boot either with the drive connected...
Other information:
My Thinkpad is docked to a Thinkpad Mini Dock Plus Series 3 with USB 3.0 (170W). I haven't bothered to try it undocked, but judging from the other posts it's not likely to fix the issue.
Surprisingly I don't have this issue with my older WD My Book Essential Edition 2.0 1TB (USB 2.0) external hard drive. I don't think it would work to simply remove the drive from boot priority. I've removed my other external hard drive but I can still hear it spinning up during boot (when the Thinkpad splash screen shows up), which suggest that it's still being identified during boot. Is there really no workaround other than "get a different enclosure" or "unplug it when powering on"? Are there any >3TB external hard drives, preferably USB 3.0, that are known to work?
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Nov 5, 2014
When i boot the computer to windows, a message pops up saying that i have to not charge the battery up to more than 70%.
It's says that i have to set up something in power consumption options but when i went there i didn't see something relevant to the battery lifespan(in french). Kow to set this up ? between i'm always on the sector (AC).
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Jan 29, 2014
I run the W530 with a dual boot setup with Windows 7 and a Ubuntu distro, with the Windows as the default one.
Every time I try to boot and there happen to be a memory stick or a drive connected to the computer, it freezes on boot at the Windows logo. If I unplug the memory stick, everything is fine and it boots up normally.
Ive purchased a Thinkpad 12,7 mm SATA HDD Bay Adapter III and a Samsung 840 EVO, 500GB, SSD. Now when I swapped the DVD drive with the new SSD the same freeze happens ever time I try to boot. Ive tried to connect the new SSD to the computer and formatted it beforehand. But it keeps freezing.
Im not sure if this relates to my dual boot setup or what.
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Oct 9, 2014
Just last night Serial I got "Serial Number Not Found" message at boot followed by " Windows 7 Compilation 7601 this windows copy is not genuine".
I tried to insert the product key of the label of the notebook but that didn't solve the problem.
The Nootbook is a HP Compaq presario CQ61 Notebook PC (CQ61-325SP)
S/N C NF 9376 MZL and I am running Windows 7 Home Premium, Service Pack 1
Pentium (R) Dual-core CPU T4300 @ 2.10 GHz.
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Sep 24, 2014
Today, I was prompted by the HP Support Assistant software that a BIOS update was available, so I had the application download and install the update. When the computer came back up, it is stating the a boot device cannot be found.
I have an HP ENVY TouchSmart m7-j010dx Notebook PC running Windows 8.1. Laptop was functioning just fine prior to the update, which means I probably shouldn't have allowed the BIOS update.
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