HP Envy Dv4 Audio :: Sound Disappeared - Netflix Playback Error N8157 3304
Jun 7, 2012
Several days ago sound dissapered.. It comes up when I reboot comp, but dissapears again shortly.. Have HP Envy dv4, windows 8 ( but using stardock app, showing windows 7 desktop).
When I am trying to watch NEtflix, have an error message: Netflix Playback Error N8157 3304
A computer setting preventing Silverlight from storing files it needs to play your movie or TV show. An issue with the Silverlight plugin itselfTo fix this error, follow the steps below for your Windows or Mac computer.
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Nov 2, 2013
Yesterday I uninstalled IDT Audio driver by mistake. Now my NB doesn't have any sound. Where can I download the IDT audio installer for my NB?
Version that I use is showing as Windows 7 64 Home Prem OA.
Product Number: B5A09UA#ABA
Model Name: HP Pavilion g6-2040nr Notebook PC
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Mar 7, 2014
I have an older HP Pavilion dv 9000, with Windows 7. I was attempting to watch a video and noticed that the sound was muted. So, initially, I tried to turn it up, but it seemed locked. It had never done that before, so after several failed attempts, the mute sign disappeared and now it's just a red x, and when I go in to check it, it tells me that there is no sound hardware installed. I tried to install a new driver from your website but it is still not working.
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Oct 5, 2014
I've recently bought an HP Pavillion 15 laptop with AMD/Realtek HD audio hardware and Beats Audio. Windows 8.1operating system. It's brand new out of the box with no updates made.
When I playback mp3 music via Windows Media Player, the volume is getting boosted during quiet parts. This is especially noticeable on tracks which fade out, the sound level gets progressively higher as the song fades out, like it's trying to maintain a constant playback volume. This creates a lot of background noise on music recorded from vinyl, for example.
I've checked it isn't the recording, by transferring the same mp3 file to another device and playing it there - the song plays back exactly as recorded, no problem.
I can't find any options in the audio devices (or beats audio) which might control this behaviour. Is there an equaliser somewhere in the system?
p.s. it behaves the same even with Beats Audio disabled. p.p.s it behaves the same with internal speakers, headphones and external speakers.
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Sep 19, 2014
On hp pavilion dv7-1232nr the sound volume signal that appears on the screen any time the volume is adjusted is not functioning as before ! is there any point or option that is being clicked on or off to disable this signal !
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Sep 10, 2014
When I connect my laptop to my tv the sound does no come out the tv, but remains coming out the pc speakers. it is not a cable issue as my other hp laptop works fine. i can't find a setting to change it to hdmi audio output.
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Jul 26, 2014
Discovered no sound yesterday when I used my laptop. Today I tried to resolve the problem thinking it was a simple task, so many hours later I've discovered others suffering the same plight!
Product name: HP ENVY m6 Notebook PC
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Dec 14, 2014
After i installed windows 8.1 64 bit on my device, the audio beats control doesn't appear and i don't know if it's working properly or not, and i don't know if it's built in the original speakers.
My Device: HP Pavillion 15-p150ne
OS: Windows 8.1 64 bit
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Sep 14, 2014
The High Definition Audio Device ha an error10 , there ios no Driver installed for this device , is there a work around available to get my sound working??
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Jun 14, 2014
I have an HP Envy dv7-7230us. I recently installed multiple HP updates deemed "critical" by their prompt. After installing and rebooting, I have no sound. If it is a clue, it also disconnected my WiFi.
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Dec 15, 2011
I had sound coming from my speakers yesterday, but today none at all. What is going on HP?
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Aug 7, 2014
Basically, I donwload the new audio driver and there would be sound only on the right speaker. However, when the computer is shut down or reset the speakers will not work.
what else can I do? FYI I am using windows 8-64bit.
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Nov 26, 2014
I use my laptop almost everyday, and it has been fine up until today. I have an HP Envy dv4. I rarely shut it down--I usually just close the lid and leave it like that until I'm ready to use it again. Today, when I opened it and logged in, I went to Youtube. However, no sound will play. I didn't have this problem the last time I used the PC, and can't figure out what's wrong. I don't have any sound with headphones plugged in, and I don't have any sound when I try to use just the PC speakers.
I've already made sure the sound is definitely on--I have muted it and unmuted it several times, raised and lowered the volume by using the f9 and f10 keys, and nothing happens. I've tried playing media that is stored on my PC, and no sound there either. I've also tried using Rosetta Stone, and it won't open because it says it can't find any sound output.
I have restarted the computer several times, scanned for viruses, and scanned for updates. Nothing has worked.
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May 27, 2013
I have a problem with my HP ENVY m6 laptop (Running Windows 8) regarding sound on my headphones. Just as recent as today, when I plugged in my headphones no sound came through. I tried another pair, but got the same result. This laptop is only about 4 and a half months old (Got it in mid-January), and this is a real bummer.
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Jan 1, 2013
I just bought a hp envy m6-1105dx (windows 8) yesterday and as i was setting it up, I realized that the music volume in winamp got loud all of the sudden and they it went down again. It happens with every song. I downloaded the new sound drivers but the problem is still there. I read about this problem in other types of envy laptops but I did not see anything regarding my particular laptop.
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Aug 8, 2014
Over the last two weeks the audio will not play on the computer. I can see the music or vedio engaged but not sound is coming out.
Product name: HP ENVY dv7 Notebook PC
Product number: C2Y65AV
Windows 8 64-bit
Device: IDT High Definition Audio CODEC
Driver: stwrt64.sys
Version: 6.10.6425.0
Device: Intel(R) Display Audio
Driver: IntcDAud.sys
Version: 6.14.0.3097
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Nov 6, 2014
My Windows 8.1 Envy m6 is not playing sound through either the internal or external speakers.
I have tried the following fixes with the following results:
1) run troubleshooter - audio services not running. Unable to start it; error states endpoint is duplicate
2) update drivers - no fix (IDT High Definition Audio CODEC - 6.10.6433.0)
3) Change System Sounds - fails to play test tone
4) Device Manager - shows the system is running
5) Restore - no fix
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Jul 31, 2014
I've recently noticed a problem with my PC's speakers not working. I'm not entirely sure what causes them to stop working, but if I remember correctly, the first time I remember it happening was after I had my computer plugged into the TV via an HDMI cable. Since then, the speakers seem to come and go. I think restarting my computer usually brings them back, but I was curious if there was another way to fix them other than that and if I could do something to keep this from happening in the future. Also, I'm interested in finding out why this is happening to my PC.
I have an HP ENVY dv6 Notebook PC...
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Jun 27, 2014
Product name: HP ENVY m6 Notebook PC
Product number: D1E93UA#ABA
I have uninstalled/re-installed the driver, rebooted, and still no sound. When I right-click Speakers/HP, and Test - the pop-up says Device in Use. There are no legit applications using the device. I have been running Windows Defender since I used the official HP Recovery Discs I ordered. I have not visited questionable websites, yet, it looks like I have malware?
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Feb 23, 2014
I use an HP ENVY M6 notebook running Windows 8.1, 64 bit. I was seeing a lot of unwanted popups telling me I needed Java or other add ons which I don't. The computer is less than a month old. I went to that day's downloads and deleted everything I found from that day. Since then, I have no sound. I probably deleted something but I thought I was pretty careful. Can I download a sound card?
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Jul 30, 2014
I have an HP envy m6 1178sa and recently the sound stopped playing. Uninstalled the sound software and downloaded a new one and it was working fine...but then after the laptop is off( because of low battery), when I put the laptop on again, there is no sound.
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Aug 6, 2014
I have an HP Envy TouchSmart Ultrabook 4. When I try to play music or a video I get a message that there is a problem with the sound card. How can I resolve this?
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Jul 25, 2014
I have updtaed my windows as regular update but after that no sound from speakers. laptop is showing everything is fine and all sound drivers all working fine so whenever i clicked on scan for hardware changes in device manager menu then speakers starts working fine so every time i have to make that step to enable speaker., already i have uninstalled drivers and updated with default updater but same issue occurs in next boot...
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Jul 23, 2013
Product Name:
HP ENVY dv6-7214nr Notebook
Product Number: C2L40UA
Operating Windows 8
There is no sound working on my HP and when I try to test it there is a window that shows up saying there is another program running even though I just started up the laptop. The icon on the computer for volume also will not "mute" when I push the button to mute it.
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Aug 27, 2014
I have disabled internal sound microphone.How can i enable this?My laptop is HP Envy m6 Notebook PC(model number: D1E93UAR#ABA).
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Aug 20, 2014
My laptop is only a few month old, however the sound is suddenly no loner working - both through the speakers and headphones. I have a hp envy m6 notepad, running windows (i am unable to update to windows 8.1 due to other programmes that are not yet compatable with this)
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Oct 18, 2013
I have the Envy 15 which came pre-installed with Win8. When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.
All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.
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Jan 6, 2015
Whatever I try to get sound with the HDMI, It won't work...
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