HP Envy Dv4 Audio :: No Sound Will Play On YouTube

Nov 26, 2014

I use my laptop almost everyday, and it has been fine up until today. I have an HP Envy dv4. I rarely shut it down--I usually just close the lid and leave it like that until I'm ready to use it again. Today, when I opened it and logged in, I went to Youtube. However, no sound will play. I didn't have this problem the last time I used the PC, and can't figure out what's wrong. I don't have any sound with headphones plugged in, and I don't have any sound when I try to use just the PC speakers. 
 
I've already made sure the sound  is definitely on--I have muted it and unmuted it several times, raised and lowered the volume by using the f9 and f10 keys, and nothing happens. I've tried playing media that is stored on my PC, and no sound there either. I've also tried using Rosetta Stone, and it won't open because it says it can't find any sound output. 
 
I have restarted the computer several times, scanned for viruses, and scanned for updates. Nothing has worked.

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