HP Pavilion Dv7-6b50ei Recovery :: Trying To Factory Reset But Recovery Partition / Discs Created Faulty

Jul 8, 2013

I have a pavilion dv7-6b50ei notebook pc bought 2012. It always gives a command prompt pop up which doesn't stay long enough to read. I also felt there's a virus on it which my anti-virus couldn't solve so I tried factory resetting but when I restart and press F11 it gives an error(something like a boot.. is missing). so I tried my recovery discs. Disc 1 of 4 ran fine but disc 2 keeps stopping with an error.

Now the laptop doesn't load as I think the OS has been formatted during the recovery and don't know what to do. I feel disc 2 is bad too because it also gave an error while trying to copy it to a USB pen drive. I have also tried an external dvd and run the hp test on the hard drive; the hard drive passed the test. If I can get a new set of recovery discs, it would solve my problem.

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