Acer Aspire V5-571G :: Windows 8.1 Update - Audio Not Working
Oct 18, 2014
I have an Aspire V5-571G... I updated to Windows 8.1 (64bit) a few days ago.
Since the update, when playing audio on iTunes (was 11.3 but now updated to 11.4 both post win 8.1 anyway)/Windows Media Player and on YouTube & other sites, audio has stopped working completely or become extremely distorted. Sometimes it works fine but never for extended periods of time. I'm not sure what triggers the distortion and silence but it has ONLY been happening since the 8.1 update.
I updated the RealTek sound drivers with the driver for my model from the Acer website and it has not improved the situation. I've been looking around for a solution / cause of the problem and the only questionable driver I have is this: There's no update for this on the Acer site r.e. my model and the Windows online update thing cannot find an update either.
If it's not possible to fix this via updating or tweaking 8.1, is it possible to do a system restore back to Win 8 without removing my files and if so how?
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Sep 30, 2014
When I check the Bluetooth driver in device manager,there's a message that says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19).
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Oct 9, 2014
I own an Aspire V3-571G Notebook with ArchLinux dual-booting Win8.1. When I'm starting Arch I get this (Ivybridge-/Sandybridge -related) error:
"[drm:cpt_serr_int_handler] *ERROR* PCH transcoder A FIFO underrun"
After research I think a BIOS Update should fix the problem. But in the BIOS-section there is a confusing line:
"BIOS - UEFI for Windows 8 (Not for Upgrades)"
So, does that mean:
a) not for those who had Win8/8.1 pre-installed (like me) or
b) not for those who have run an inplace upgrade of Win7 to Win8/8.1 instead of a clean install.
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Nov 25, 2014
I have Acer V3-571G, windows 7 drivers are old, but ok, all work. I today buy and intalled Win 8.1 Pro, downloaded the lastest drivers from Acer, but the Dolby Home Theater dont work... Found there others who asking for this problem but nobody from Acer cant repair this problem??? 1 YEAR are out the 8.1 and nobody programmed for this anything??
The V3-571G has the worst Bass what I have notebooks, a EQ from Dolby Home Theaher works a little, but from today this little missing too? -.-
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Oct 2, 2014
I have An Acer Aspire V3 571g and all of a sudden it's FN keys are not working. It's OS is Windows 8
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Jan 2, 2015
I have recently upgraded to windows 8.1 on my Acer Aspire and unfortunately since then, Dolby Advanced Audio V2 refuses to work. I have uninstalled my audio drivers, and re-installed with the latest versions, I have uninstalled DAAV2 and re-installed, and it still does not work. I'm not really sure where to go from here. It launches properly and you can turn it on and off, but ultimately, it does not show any difference between having it on anymore or off. As well as the fact that the little panel you open where it shows the bars while you play music, doesn't move at all. I use my Acer Aspire mainly for music and youtube videos and the like, so this is rather important to me.
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Sep 15, 2014
I have an aspire v3-571g that came pre installed with win 8. The hard drive just crashed without warning, and I somehow lost my recovery media. When I buy a new hard drive, do I need to buy a new copy of windows, or is there another way to get my copy back.?
Also, without access to my computer, is there any good way to figure out which d4ives are compatible with my system?
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Feb 14, 2015
THERE IS NO DEVICE SETTINGS !!!!!!!
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Nov 19, 2014
I am not able to activate my bluetooth device since i have upgraded my laptop to windows 8.1 from windows 8. I saw the video added by acer for this issue on acer's official site but the thing is I didn't find that option to turn on bluetooth on PC and Devices section from settings page.
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Nov 10, 2013
So I recently updated my u310 Touch to Windows 8.1. My audio isn't working anymore. I've checked the drivers, and updated all that come with the Windows 8.1 update.
My Device Manager says that my Conexant SmartAudio HD is updated, and so is my Intel (R) Display Audio. To make sure, I downloaded and installed the drivers from the Lenovo support site. When I try to play something on iTunes or on Windows Media Player, it just stops, and no sound is emmited. Youtube, or any other music player on the web, isn't working either.
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Oct 22, 2014
The fan of my computer has started to make a lot of noise as of yesterday. It's alright the first 5 minutes after start-up but then it goes crazy as long as the fan is running fast. The core temperature is around 47 C on both cores so it's not even that hot and I recently open it up to check if it was dust covering the fan but it was fine (I blew away as much dust as I could but there was really nothing on it).
Here's a video of how the noise sounds : [URL] .........
In the end of the video you can hear the sound at the fan intake
Computer specifications
Acer Aspire v3-571G
Intel Core i5-3230M 2.6GHZ
Windows 8
Bios v. 2.21
Bought August 2013
What should I do? Replace the fan? Is it dangerous to run the computer when the fan is making this noise?
My computer has become pretty slow latetly and therefore the fan is running fast more often, maybe it works to make a factory reset?
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Feb 26, 2015
My Windows 7 Acer Aspire 5552 laptop 's display brightness has lessened and I can not even open Power Options in Control Panel. When I connect another monitor to my Acer Aspire the brightness is just fine. Audio service is not running either. What should I do?
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Jan 18, 2015
Where to get Win Vista LAN, BT and Wifi drivers for Aspire V3-571G ??
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Dec 20, 2014
I would like to downgrade my bios from 2.15 to 1.X.
The reasons why is because of UEFI mode and I need an unlocked bios so I can turn on my fans earlier en downclock my GPU. Why. Well. My laptop overheats to much in Ubuntu if I use my GPU(710M). How to downgrade the BIOS without change of bricking my laptop I would like hear it.
My laptop is a V3-571G with I7 3612QM, Nvidia 710M, 8 GB ram and Non-glare 15,6 fullhd.
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Jan 16, 2015
Yes, it would turn off.
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Dec 29, 2014
My boyfriends computer has "crashed" after he tried some "optimizing" last night.
When at the login page, it freezes before it is possible to write the password so access to the computer is not possible.
Has checked F2 at boot and D2D is set to be enabled.
When I click Alt+F10 at boot up, it says "wait a minute" where after it loads the windows 8 layout, not the erecovery tool as shown in the video by acer.
How can I check in the bios whether the recovery partition is corrupt or what else to do?
No recovery disks has been made.
It is an Aspire E1-571G laptop.
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Nov 29, 2013
I can´t enter BIOS on my notebook, I don´t know what´s the problem what to do now.
What did I do? I had Windows 7 installed and everything worked well. Then I decided to install Debian GNU/Linux instead. That worked as well, though I had some issues with wifi connection and the system did not shutdown properly. That´s why I wanted to reinstall Windows. In order to boot from DVD, i had to change the boot order, because Debian always changes its own boot priority to max - so at this point BIOS was still working! During Windows 7 setup, I formated all HDD partitions, created new ones and BAM! Windows 7 would not installt because it has some problems with GPT partitions, it said it could not install to this partition (I tried all). So I canceled the installation and restartet the system. Of course now it printed "Operating system not found". I could not even enter BIOS (allthough it showed the normal message "Press F2 ..." and the Windows 7 installation had trouble finding some drivers, so it did not even start correctly. The Acer Recovery I created from Windows 7 (before installing Debian) started, but it failed to copy the first file and ended. So nothing worked. However, I could install Debian again, which is now my OS.
Current situation: OS is Debian 7, it´s working, but I have many problems with it (cannot change display brightness, often looses wifi connection, instantly reboots (!) after shutdown) Can´t enter BIOS: I have tried F2, DEL, ESC, F10, F12 without success. Debian is again at boot priority #1, and I can´t change it without BIOS (so not able to BOOT from DVD etc) I have tried to short the G2201 contact (service manual describes how to use it to remove BIOS password), no success. Maybe it´s import that I use GRUB bootloader, which was automatically installed with Debian...
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Dec 14, 2014
Intel i5-2450M @2.50 GHz (Turbo to 3.1)
8GB RAM
Nvidia GEFORCE GT 630M - 1GB
Windows 7 Home Premium
I have had this laptop for about a year now and ever since I bought it it has had major throttling issues while gaming. I have tried many ways to make it run cooler with no such luck (It runs at about 95*C when playing most games) . The fan never runs at 100%, only aboout 70% (from what I can hear) so I was wondering if their was a way I could control the fan in order to run it at 100%.
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Feb 18, 2015
I was using the laptop normally in the morning and shut it down. When I turned on the machine at night, it started till the login screen and it just shutdown suddenly. When I tried to turn it on,there is no sign of life,no led lights,no power button light. Nothing
Its a V3-571G
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Oct 18, 2014
could i copy that partition to my new usb pen?
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Feb 4, 2015
So I am trying to play Dragon Age Inquisition on my newly aquired Acer VN7-571g. It's equipped with a gtx 850m. When I'm trying to start the game I get this error message "Detected NVIDIA driver is 333.17. The required driver version is 340.52 or later. Please update your drivers at geforce.com/drivers before playing the game" Now the problem is that the driver from acer is version 333.17. If I try to install a newer driver directly from geforce it won't recognize the dedicated GPU and will run on the integrated intel HD graphics in stead.
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Oct 27, 2014
I put a new Windows 8 on my pc due too my old HDD dying --' and my recovery partition was corrupted so i had to clone the c:/ drive of a friend of mine with a similar laptop on my new sshd.
Until now everything was working fine some double drivers but they posed no problems but i have 1 problem with my 1 usb 3.0 port, it won't recognise anything, when i put in my external hdd it fires up so i know the port is giving power but it doens't recognise the drive, same goes for my usb wireless mouse and usb drive.
I know its not the drives or mouse themselves because when i put them in one of my usb 2.0 ports they function without problem.
I have already tried uninstalling the drivers, restarting the computer, took out the battery for several minutes and so on.
I also remarked that in the devices and printers there is a device called unknown USB device (port reset failed)...
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Jan 26, 2015
What to do?
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Jan 4, 2015
I go to store to update to windows 8.1 it says I need to update important updates first so I go to settings into change pc settings etc etc and it never finishes updating the updates.
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Oct 26, 2014
After the upgrade to the current UEFI firmware, when I try to access to settings the BIOS ask me for a password. I'm absolutely sure I have not set any password (I hate BIOS passwords). Now I need to start from a USB pendrive and I can't change the startup sequence.
I've read the post about how Acer can support on lost or forgotten passwords("there are very few if no options available from the end user side"), but in this case I've not created any password, as I said
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Jan 27, 2015
I just bought a Aspire E5-571G-583R and I'm trying to get 5.1 sound from it. I've connected the laptop HDMI to my home theatre system which supports both Dolby Digital and DTS, not working. I've also tried to my LG LED-TV which supports Dolby Digital, that's also a no go. I've installed the latest Realtek drivers from your download pages (6.0.1.7250). The problem, as far as I can tell, is that it uses the Intel display sound driver instead of Realtek HD sound driver on the HDMI port. I have tried to change the driver on the HDMI device to Realtek but then I got the win 8.1 version of the BoD.
So I guess I've two questions:
1. Is it possible to force the Realtek driver on the HDMI in order to get 5.1 sound?
2. If not, how do I get 5.1 sound from the laptop?
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Oct 26, 2014
After the upgrade to the current UEFI firmware, when I try to access to settings the BIOS ask me for a password. I'm absolutely sure I have not set any password (I hate BIOS passwords). Now I need to start from a USB pendrive and I can't change the startup sequence.
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