Lenovo U/S Series :: U310 Touch - Audio Is Not Working After Windows 8.1 Update
Nov 10, 2013
So I recently updated my u310 Touch to Windows 8.1. My audio isn't working anymore. I've checked the drivers, and updated all that come with the Windows 8.1 update.
My Device Manager says that my Conexant SmartAudio HD is updated, and so is my Intel (R) Display Audio. To make sure, I downloaded and installed the drivers from the Lenovo support site. When I try to play something on iTunes or on Windows Media Player, it just stops, and no sound is emmited. Youtube, or any other music player on the web, isn't working either.
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Jan 7, 2014
Just upgraded the 24GB msata to a 120 GB msata and I'm having trouble cloning the hard drive over to the ssd with Clonezilla. The plan is to move the OS to the msata ssd and wiping the original hard dirve and using it for back-up and storage. The BIOS is current set to AHCI with Lagency OS support active but trying UEFI first. I've done this before with win 7 systems; but this is my first foray into win 8.1 w/UEFI. The system does recognize and access the 120 GB Crucial M500 msata disk; it just won't mirror the 8, win-8 partitions. I reinstalled the HD and rebooted the system; to ensure I didn't mess something up and everything seems to be working; though on the slow hard drive.
I did boot from the USB drive with Clonzillia on it and used the drive to drive cloning option...
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Oct 9, 2013
I am trying to enter bios and have tried the following and failed.
1) Through Advance Setup in Windows UEFI Firmware
2) FN F2 / F2
3) NOVO Key
The NOVO gives me an option to Bios Setup but it just boot me back to Windows 8.1.
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Jul 5, 2014
The speakers on the laptop itself work, but when I plug in any pair of headphones or earphones (I've tried 5 known good pairs) and it is the same problem every time. The right ear piece works and the left does not. I have uninstalled and reinstalled the driver to no avail.
Is there any easy solution like an usb audio jack or something I can use to be able to use headphones?
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Mar 3, 2013
Lenovo IdeaPad U310 with i5-3317U CPU and Bios ver 65CN89WW (09/04/2012)
I downloaded BIOS Update file (65cn21ww.exe) from ([URL]...), but after start I got a message "ERROR 233 - Only secured capsule is allowed on a SecureFlash system! Status = 1."
What am I doing wrong? How to install the update BIOS?
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Jul 1, 2014
I have a U310 ideapad. I turned it on this morning to listen to music on youtube. The videos wouldn't stream through but I was conected to the internet and view sites. Also the audio wasn't working on any applications. I have followed recomended sloutions by Lenovo and windows but it still wont work.
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Dec 29, 2012
I recently got a U310 ideapad, and I am trying to run a Linux LiveCD that I put on my USB drive using uinetbootin. On the idea pad I made the settings for the BIOS have the boot order with USB FDD and USB Drives on the top. Even with fitting fn+F12 I am still not getting any success with the boot from USB.
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Jun 3, 2014
I have had a problem with my IdeaPad U310 for quite a while now (about a year), the problem is the touchpad, it work all the time, but the features of the touchpad, such as two-finger-scrolling and features like that, stop working everytime I open a Microsoft Office program.
It works fine again when the computer has been restarted, but as soon as a Microsoft program has been opened the problem is there again.
I have tried to solve it as described under the topic: "IdeaPad U310, U410, U510 - Touchpad stops responding while using Microsoft Office", but the problem is the same.
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Sep 19, 2012
My Lenovo U310 Ideapad Has been Having speaker problems,
The Headphones are working fine but the Inbuilt speakers that are Awefully situated inbetween the hinge and the base of the Screen aren't working.
First i thought that this was a issue with the headphone jack assembly that might have cut off the internal speaker circuit due to improper removal of the headphone jack but thats not true because I noticed that Its an Issue with the angle I keep my Screen's tilt.
On moving the screen to any angle above 90 or 100 degrees the speakers get cut of and are activated once its below 80 degrees.
Using Lenovo Ideapad U310 Ultrabook !
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Aug 19, 2014
My friend bought a U430 Touch with Windows 8. He hated Win 8 so downgrade to Win 7. Now the wireless dowsn't work. Ethernet works fine and we are able to get on the internet, but wireless does not work at all. I've been to Lenovo's site and downloaded the drivers from their support site, but nothing weems to work. Is there a special driver I'm missing?
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Oct 18, 2013
I just updated my G780 to Windows 8.1 this morning. every time I boot up the computer, I get an Error message stating" Dolby Advanced Audio - Unable to start the Dolby Audio driver. Please restart the computer or reinstall the driver if the problem persists. I have restrtaed the computer and I do not know where the driver is for this or where to install it. Computer is just over a month old.
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Aug 1, 2012
So, I've just installed Windows 8.1, and all drivers needed, but I can't see any wireless networks (it says Off under Wi-Fi tab, and there's no way turning it on). Tried enabling/disabling device, reinstalling drivers, and F7 key but it only turns airplane mode on/off.
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Nov 23, 2014
Model: Lenovo U310 laptop
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Sep 14, 2012
After every startup I get an annoying pop-up message of Dolby Home theater that the Dolby-audiodriver was not able to start.
This phenomenon just started popping up since I upgraded from W7 to W8.
Dolby Home theater came with the Ideapad so is there a W8 update for this issue? Or perhaps I should just uninstall Dolby, but what are the consequences when I do so?
Lenovo U310 - i5 - Windows 8 pro
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Sep 4, 2014
I updated the Bios of my Ideapad U310 to version 65CN99WW and now I can't enter Windows 8.1, it remains in a kind of boot menu. When I turn on the Laptop it desn't even show the Lenovo sign that used to,
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Jun 6, 2014
Get error firmware update failed when trying to flash Bios update 7ccn35ww. Tried several different ways no luck.
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Oct 18, 2014
I have an Aspire V5-571G... I updated to Windows 8.1 (64bit) a few days ago.
Since the update, when playing audio on iTunes (was 11.3 but now updated to 11.4 both post win 8.1 anyway)/Windows Media Player and on YouTube & other sites, audio has stopped working completely or become extremely distorted. Sometimes it works fine but never for extended periods of time. I'm not sure what triggers the distortion and silence but it has ONLY been happening since the 8.1 update.
I updated the RealTek sound drivers with the driver for my model from the Acer website and it has not improved the situation. I've been looking around for a solution / cause of the problem and the only questionable driver I have is this: There's no update for this on the Acer site r.e. my model and the Windows online update thing cannot find an update either.
If it's not possible to fix this via updating or tweaking 8.1, is it possible to do a system restore back to Win 8 without removing my files and if so how?
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Sep 17, 2014
I have bought a S400 Touch laptop 2 months back. Now it is saying my Windows is about to expire and it is asking for an activation key. I Did not get any activation key. How can I get rid of this issue.And also my touch is not working properly. How can I get service regarding this.
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Aug 9, 2014
I see a message that says 'No Pen or Touch Imput available but the Elan Pointing Device shows up in my task bar. I tried removing the HId components but it did not work
I am running Windows 8.1...
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Jul 11, 2014
Some days ago, i bought thinkpad x40 and upgrade OS to win 8. But, touch screen isn't working.
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Sep 26, 2013
I just bought a Lenovo G500s touch and the touch-screen initially worked though I had rebooted a few times after the screen appeared to freeze. Now you cannot use the touch-screen at all...
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Mar 1, 2014
I updated my Lenovo P500 touch lapyop to Windows 8.1. The hot keys do not function. I already updated my BIOS to V 1.21. I also had a problem with my screen brightness. I updated my driver for the display. What do I need to do to fix this?
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Jan 3, 2014
I've just bought brand new Ideapad s210 touch. But touchscreen is not working.
What I did so far:
- instal all windows 8 updates - still not working,
- update to 8.1 and update - still not working.
Check my hardware in control panel - everything seems to be ok - but maybe I dont know where to look ?
Maybe same drivers are needed ?
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Jun 24, 2013
For some reason, I cannot get the backlit keyboard to work on my new X1 Carbon Touch. It lights up upon powering up and then will not turn on no matter how many times I hit the space bar. I don't see an option to enable/disable anywhere either. Am I missing a driver?
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Jun 1, 2014
My laptop's touch screen function stopped working just a while ago. When I shut down my laptop, tere's this windows update that lasted for more or less an hour. After that, the touch screen just stopped working. Note that there hasn't been any program installation prior to the antivirus uninstallation - all programs and files contained in the laptop is as it was the moment I bought it. *Laptop's running Windows 8 Single Language
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Aug 15, 2014
I just got this U530 and wanted to use a dual monitor setup with a monitor that only supports DVI inputs (Samsung SyncMaster BX2335). I bought a cable for the purpose: an HDMI to DVI-D cable. I cannot seem to get the laptop to recognize that there is a monitor attached, however.
Am I going to have to use a port replicator instead or use some sort of USB 3 to DVI setup? I have no other video output options built into this computer.
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Jun 14, 2014
I just got a new Ideapad U530 touchscreen laptop yesterday. After a few minutes the keyboard stops working. I uninstalled a few of the Lenovo multimedia programs I don't need. Is there a bios update or a driver I should update after purchase?
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