HP Pavilion Dv6 Audio :: Mute Not Turning Off / Sound Not Working Since Last Windows 8 Update?

Jul 13, 2014

I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
 
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
 
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
 
I've seen some other people mentioning a problem like this recently...

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HP Pavilion G6 Audio :: No Sound After Windows 8.1 Update?

Nov 1, 2013

Updated pc to Windows 8.1 today and now have no sound at all and the pc says no headphones or speakers are plugged in and detection finds no problem and also the  AMD 'properties' say sevice is working properly  (I have no back drivers to revert back to liste)
 
HP Pavilion g6 Notebook PC
Product number C6M11EA#ABU
driver version 8.0.0.8807 
 
What can I do to get sound back?

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A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.

I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.

HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device

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Jul 13, 2014

My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
 
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit 

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Mar 1, 2014

when I woke up my HP Pavilion dv6 7010tx notebook (running windows 8 pro 64-bit) from sleep, I noticed that it had lost all sound. Audio tracks cannot be played on any media player, videos play intermittently without any audio, and there is no sound whatsoever irrespective of the program/application being run. Restarting the notebook doesn't fix this.
 
Also noteworthy is that pressing the f11 (mute) key doesn't do anything. The LED on the key remains off, the volume indication is shown on screen as it does while changing volume using f9 and f10 keys, however it doesn't show any mute/mute off indication as it should when functioning properly.

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Aug 12, 2012

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Processor       Intel(R) Core(TM) 2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
OS Name        Microsoft Windows 8 Release Preview
Version            6.2.8400 Build 8400
System Type   X86-based PC
 
All drivers operating normally and were checked for updates which were not required.

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Aug 10, 2014

I have a problem with my notebook. When I power my device everything is fine, but after  ... let's several minutes sound disappears. The strange thing is that "mute button" on my keyboard is not responding too, when I hit it theres no orange light and one the screen appears a lvl of volume ( normally it should be a crossed volume lvl). When I want to play Spotify or something like that it says that my Audio card is used  by another program... The funny thing is that when I did something like "stress test" (I played Spotify when sound worked just after system start) sound was working for about 6 hours and everything was fine.
 
System: Windows 8
Model: Notebook HP Pavilion g6-2310sw
 
Also I'd like to add that every  system restart fixes that problem but only for a while (several minutes).

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Apr 11, 2012

I have an HP Pavilion dm4 that I bought last summer, but I'm not sure which model #s specifically comes after that.
 
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The sound on my HP Pavilion G6-1a19wm is not working.   Sound "does" work when using the audio jack with external speakers. I have tried uninstalling the driver, updating the driver, microsoft fix-it, and troublshooting steps.  audio device shows in device manager and is supposedly working properly,  mute is "not' enabled.  visually all audio related things suggest that the audio is fine and troubleshooting finds no problems.. 

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HP Envy 15 Audio :: No HDMI Sound After Windows 8.1 Update

Oct 18, 2013

I have the Envy 15 which came pre-installed with Win8.  When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
 
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.

All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.

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Oct 25, 2014

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Jul 19, 2014

I have a Pavilion G6, product number C6S52EA#ABU. Recently a windows update occured and now the sound on my pc often stops working.

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My audio is not working and I did a restore point and that did not work. I also checked for the windows update mentioned and did not see that this was installed so I don't think that is the problem. 

My machine is HP Pavilion dV6 Notebook PC
Product number: LW217UA#ABA
Windows 7 Home Premium 64-bit Service Pack 1
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Sep 24, 2013

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