HP Pavilion G6-2310sw Audio :: Sound Disappears - Mute Button On Keyboard Not Responding
Aug 10, 2014
I have a problem with my notebook. When I power my device everything is fine, but after ... let's several minutes sound disappears. The strange thing is that "mute button" on my keyboard is not responding too, when I hit it theres no orange light and one the screen appears a lvl of volume ( normally it should be a crossed volume lvl). When I want to play Spotify or something like that it says that my Audio card is used by another program... The funny thing is that when I did something like "stress test" (I played Spotify when sound worked just after system start) sound was working for about 6 hours and everything was fine.
System: Windows 8
Model: Notebook HP Pavilion g6-2310sw
Also I'd like to add that every system restart fixes that problem but only for a while (several minutes).
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Aug 12, 2012
HP Pavilion dv6 1335 TX - Notebook PC (New Zealand).Mute button is red the whole time and no sound through laptop speakers. # LED light is 5 as per your external component identification manual.
Processor Intel(R) Core(TM) 2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
OS Name Microsoft Windows 8 Release Preview
Version 6.2.8400 Build 8400
System Type X86-based PC
All drivers operating normally and were checked for updates which were not required.
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Jul 22, 2014
I'm using a HP Pavilion 17 Notebook PC running on Windows 8 64bit. About a week ago, my sound is randomly disappearing and I have to restart my laptop each time. Then, the sound works like normal, but when I don't use my laptop for some time (while it is still on), and I start a movie or something, the sound doesn't work. When I click the sound bar on the bottem-right corner, there's no green bar indicating sound.I've tried reinstalling sound drivers and reselecting a standard sound device, but nothing seems to work.
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Aug 2, 2014
The sound disappears in my HP pAvilion Touchsmart when I open some videos online, like Facebook etc. I always ned to restart when that happens. This does not happen every time, but it always happen.
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Jan 24, 2011
Pavilion dv4 - 1120us - no sound although all checks out as okay and working - but external mute button stays on
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Oct 13, 2009
I took delivery of a HDX16 - 1030EA last week. The MUTE button works but does not go white, it is continually red even when sound is playing. I have uninstalled the quick launch software & re-installed same. No difference.
I am running Vista home premium 64 & used the 64 drivers.
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Mar 1, 2014
when I woke up my HP Pavilion dv6 7010tx notebook (running windows 8 pro 64-bit) from sleep, I noticed that it had lost all sound. Audio tracks cannot be played on any media player, videos play intermittently without any audio, and there is no sound whatsoever irrespective of the program/application being run. Restarting the notebook doesn't fix this.
Also noteworthy is that pressing the f11 (mute) key doesn't do anything. The LED on the key remains off, the volume indication is shown on screen as it does while changing volume using f9 and f10 keys, however it doesn't show any mute/mute off indication as it should when functioning properly.
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Oct 1, 2014
I have Hp Pavilion 15-r077TX. From two days I am getting an isssue that no light is displaying when I mute sound through sound key i.e f6 .
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Aug 30, 2012
I am using an HP envy 4 notebook PC about three days old. After updating everything from windows update and from HP, the mute button no longer lights up on the keyboard when I have the sound muted. I can see that it is muted from the taskbar in the corner, but it usually lights up orange after it has been muted, and now it no longer is.
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Sep 18, 2014
For a while now the mute button on my dv6-2155dx laptop stays orange all the time - whether the sound is muted or unmuted. How do I fix this?? It works when you press it, the color just never changes...
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Nov 9, 2014
I have a HP Pavilion dv6648se special edition bought 10 years ago.
I have recently been fixed audio driver, but now something has gone wrong.
The mute button on the quick lauch buttons stays blue even when it is muted. It is a very small detail but I would like it to be fixed.
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Jan 28, 2014
I have an HP Pavilion dv7 -4053 and noticed this week when entering data into a works database that my right arrow and down arrow no longer respond, up and left work fine. checked drivers etc. Tab had not been responding but is now working.
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Nov 13, 2014
my laptop model is hp pavilion sleekbook 14-b065tx after installing windows 7 64 bit and also after updating the drivers the mute indication LED does not working. But its function is working. But other Led indications are fine.What would be the problem for this.
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Aug 5, 2014
My laptop model is hp pavillion sleekbook 14-b065tx after installing windows 7 64 bit and also after updating the drivers the mute indication LED does not working. But its function is working. But other Led indications are fine .....
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Jan 23, 2015
My mute button is Orange & i can't get it to go back to green or blue when i touch it I get no sound at all On the bottom right corner where it shows the volume when i touch the mute botton it shows mute then on but orange mute button dont change back to blue or green in color so volume will work
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Aug 19, 2014
The sound on my HP Pavilion G6-1a19wm is not working. Sound "does" work when using the audio jack with external speakers. I have tried uninstalling the driver, updating the driver, microsoft fix-it, and troublshooting steps. audio device shows in device manager and is supposedly working properly, mute is "not' enabled. visually all audio related things suggest that the audio is fine and troubleshooting finds no problems..
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Aug 11, 2014
I have an HP Pavillion g6 and the sound is not working at all. I tried troubleshooting the audio playback and then it started working. Then i realized only the system sounds started working.
When i play a video or any audio on my browser (Google Chrome and Internet Explorer) it does not work, but when i play a video/audio downloaded onto the pc, it works. Why is that?
I checked all my browser settings aswell and nothing is wrong.
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Feb 7, 2013
I'm using a new Dell XPS 15. I have this laptop for about two weeks. Today is my first day trying to watch a movie on this laptop. Whenever I rest my hand on the hand rest or whatever you want to call it, the sound disappears. Must be design flaw.
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Oct 9, 2009
my mute button at the top of my computer functions, but does not change color when i mute or unmute something i'm watching or listening to. it does however make a popping noise and change color at what seems like random, just when clicking through websites. it will change color and making this popping noise but it won't actually mute. the color changing is not really an issue for me it's just the random "pop" sound i get that can get very annoying and have no idea how to get it running again properly. it's been like this for several weeks and can't trace it back to anything i've done around that time.
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Mar 16, 2010
I have an Acer Aspire 5740G running Win 7. I am really rather pleased with after my HP Pavilion.
I do have one gripe (OK, more than one, but this is the one that niggles most often).
Is there a way to assign Mute to the P button?
Yes, I know I can click on the speaker icon in the tray or press Fn+F8, but there really needs to be a one-button solution for when the phone rings or someone walks in unexpectedly.
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Jul 30, 2009
Having kind of a strange problem with my lappy and Win7. My mute button has no reaction on pressing it while all other media buttons still do their actions. Does someone also have the same issue as mine with m1330 and Win7 ?
OS: Windows 7 Ultimate x64
QuickSet and Sigmatel drivers for Vista x64 installed (Had same issue with Windows 7 default audio drivers)
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Oct 23, 2014
I'm having a problem after upgrading my t500 to windows 7 ultimate 64bit.
The volume buttons work fine (even without the hotkey software installed), but the mute button and the on screen display doen't work.
While I can live without the OSD, the lack of a mute button is really bothering me.
I have the power manager installed as well as the hotkey software. not sure if this has anything to do with it but UltraNav is also installed.
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Jan 18, 2015
Under Control Panel, Sound, Speakers and Headphones Properties, Tone Controls Tab, the Apply Button is grayed out for my Bass/Treble settings which reset to 4 every time my PC restarts if I change them. I cannot set the Bass/Treble levels permanently where I want them (Bass - 4 and Treble - 0) because the Apply Button does not work. I have two identical models of this PC with the same problem - both HP Pavilion dv6-7138us with Beats Audio and AMD cpu. Can the Apply Button be fixed? The Beats Audio Control GUI (also in Control Panel) has Bass and Treble settings that remain where set.Perhaps Beats is overriding Sound in Control Panel? I have a boxed Windows 7 32-bit installed on another PC and Sound has different control options - no Beats Audio. I would think if Beats modifies Sound controls in Control Panel, those controls should work. Otherwise, the modified Sound controls would not be there unless they are there in case Beats Audio is uninstalled or disabled? I see no way to uninstall or disable and have no desire to uninstall. IDT Audio is listed in Programs and Features.
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May 16, 2014
My laptop is a HP Envy TS 15 Notebook Product number: F5C62EA. When I press the mute button on my keyboard the light does not appear but the laptop is muted.
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Aug 3, 2014
Recently purchased a refurb HP Elitebook 8440p, and noticed that even though the mute button works the quick key just above the keyboard is always orange. Is there a way for me to correct this so it shows orange only when muted and green when not muted?
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Mar 6, 2014
the microphone mute button doesn't work, nor does it light up at all... the speaker mute button works. Also, the Lenovo button next to it USED to work and now doesn't for some unknown reason. I have a new x1 carbon with windows 8.1 and really need some specific direction on how to troubleshoot this!
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Jul 30, 2014
No sound from my PC. This problem occured weeks ago and no fix or notification from HP.
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Jul 30, 2014
i have a hp pavilion 15 notebook pc and the sound of the notebook does not works neither its own nor the external speakers that i have connected.
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Sep 24, 2013
I have a Pavilion g6. and I am on windows 8, It and I have suddenly lost my sound not sure what information I need to supply
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