HP Pavilion Dv6 1335 TX Audio :: Mute Button Is Red The Whole Time And No Sound Through Laptop Speakers
Aug 12, 2012
HP Pavilion dv6 1335 TX - Notebook PC (New Zealand).Mute button is red the whole time and no sound through laptop speakers. # LED light is 5 as per your external component identification manual.
Processor Intel(R) Core(TM) 2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
OS Name Microsoft Windows 8 Release Preview
Version 6.2.8400 Build 8400
System Type X86-based PC
All drivers operating normally and were checked for updates which were not required.
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Sep 18, 2014
For a while now the mute button on my dv6-2155dx laptop stays orange all the time - whether the sound is muted or unmuted. How do I fix this?? It works when you press it, the color just never changes...
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Aug 10, 2014
I have a problem with my notebook. When I power my device everything is fine, but after ... let's several minutes sound disappears. The strange thing is that "mute button" on my keyboard is not responding too, when I hit it theres no orange light and one the screen appears a lvl of volume ( normally it should be a crossed volume lvl). When I want to play Spotify or something like that it says that my Audio card is used by another program... The funny thing is that when I did something like "stress test" (I played Spotify when sound worked just after system start) sound was working for about 6 hours and everything was fine.
System: Windows 8
Model: Notebook HP Pavilion g6-2310sw
Also I'd like to add that every system restart fixes that problem but only for a while (several minutes).
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Aug 18, 2014
I have updated my HP Pavilion dv4 1220 US to Windows 7 (64 bit). Every components are working properly. However, my internal speakers does not working. My laptop sound only with a headphones or external speakers.
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Jan 24, 2011
Pavilion dv4 - 1120us - no sound although all checks out as okay and working - but external mute button stays on
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Oct 13, 2009
I took delivery of a HDX16 - 1030EA last week. The MUTE button works but does not go white, it is continually red even when sound is playing. I have uninstalled the quick launch software & re-installed same. No difference.
I am running Vista home premium 64 & used the 64 drivers.
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Mar 1, 2014
when I woke up my HP Pavilion dv6 7010tx notebook (running windows 8 pro 64-bit) from sleep, I noticed that it had lost all sound. Audio tracks cannot be played on any media player, videos play intermittently without any audio, and there is no sound whatsoever irrespective of the program/application being run. Restarting the notebook doesn't fix this.
Also noteworthy is that pressing the f11 (mute) key doesn't do anything. The LED on the key remains off, the volume indication is shown on screen as it does while changing volume using f9 and f10 keys, however it doesn't show any mute/mute off indication as it should when functioning properly.
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Aug 19, 2014
The sound on my HP Pavilion G6-1a19wm is not working. Sound "does" work when using the audio jack with external speakers. I have tried uninstalling the driver, updating the driver, microsoft fix-it, and troublshooting steps. audio device shows in device manager and is supposedly working properly, mute is "not' enabled. visually all audio related things suggest that the audio is fine and troubleshooting finds no problems..
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Jun 21, 2011
Also, this solution doesn't work:"All u need to do, is right click Communication headphones, and click Disable.right click Sound button on taskbar> playback devices now you have speakers and headphones selected as default device, and communication headphones seleted as default communication device."The communication headphones have been disabled, but the speakers still play alongside the headphones.
I think part of the problem is that the playback device is "Speakers and headphones", but I can't split this into two separate devices for the life of me. if I disable "Speakers and Headphones" and enable "Communication headphones", the problem fixes itself and then introduces new problems: certain programs requiring sound output do not work, and the volume-changing buttons on my keyboard don't change the volume.
I have IDT High-Definition Audio CODEC (as a driver?).I can't remember what I did before this happened. I suspect it was the audio driver update, but that's a wild guess.
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Aug 1, 2014
COMPUTER- HP pavilion G6 notebook PC
No sort of audio is given out of the speakers or through head phones. I did restart the computer and i ran the windows basic troubleshoot.
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May 19, 2014
On startup, there is a constant ringing sound from speakers or earphones.
I have discovered that if I momentarily plug a jack into the mic plug and remove it, the sound dissappears for the session until the next startup.
I have not been able to resolve this issue using any of the sound settings.
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Oct 1, 2014
I have Hp Pavilion 15-r077TX. From two days I am getting an isssue that no light is displaying when I mute sound through sound key i.e f6 .
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Aug 30, 2012
I am using an HP envy 4 notebook PC about three days old. After updating everything from windows update and from HP, the mute button no longer lights up on the keyboard when I have the sound muted. I can see that it is muted from the taskbar in the corner, but it usually lights up orange after it has been muted, and now it no longer is.
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Aug 23, 2014
I have an HP Pavilion g6-1d73us laptop and although my headphones work properly the speakers do not. This is a recent problem. I have tried troubleshooting with windows troubleshooter with no results. I have checked all the drivers for audio and they check out fine. I have tried driver software with no success. Windows Media Player does not work. I get an error message when I try to use it. What else can I try?
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Jul 23, 2014
I am using HP 2000-2313TU Notebook PC laptop with windows 8 64 bit operating system. From the last few days i am facing some problems in audio..when i am opening my laptop the sound system is working well...but when i am not continuing any audio application( busy in some other work..) and after sometime say 20-30minutes when i am opening any audio or video file it is running without any sound..when i am restarting my computer again audio device works...if i am not using the audio files after opening my computer also this problem happens after sometimes when i play some audio files.
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Oct 25, 2014
my dv6 laptop sound stops working after replace fan. Downloaded and installed new IDT driver but still nothing.
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Dec 29, 2014
since the past week, whenever i plug my headphones into my laptop sound comes through BOTH the laptop speakers and my headphones. It was working perfectly fine last week. My laptop doesn't have a Realtek driver, it has IDT with beats. I have already uninstalled and reinstalled the latest drivers, and if I had realtek i would be able to change the settings.
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Oct 23, 2014
Using earphone, when i play vidoes. I can hear static or hissing sound on the background, and stops after 5 seconds of closing media player...
Product name: HP Pavilion 15 Notebook, Windows 8.1 Single Language 64-bit
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Nov 9, 2014
I have a HP Pavilion dv6648se special edition bought 10 years ago.
I have recently been fixed audio driver, but now something has gone wrong.
The mute button on the quick lauch buttons stays blue even when it is muted. It is a very small detail but I would like it to be fixed.
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Sep 23, 2014
The speakers on my HP Pavilion DV6 Beats Audio laptop stopped working and there is absolutely no sound coming out from it.
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Jul 11, 2014
My computer went through a standard update, nothing out of the ordinary and all of a sudden my audio doesn't work. I restart my computer and it works for a couple of minutes and then it stops. Ten minutes later it works again and then cuts off and so on, so forth.
Product Number: C8F10AV
Model Number:
I have Windows 8, 64-bit operating system.
I followed the direct HP support website to troubleshoot the problem and it told me to turn the volume up.
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Aug 17, 2014
I have an HP2000 Notebook PC...I have no sound coming from my speakers....
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Dec 15, 2011
I had sound coming from my speakers yesterday, but today none at all. What is going on HP?
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Aug 3, 2010
I have a DV6-265us laptop running MS Vista SP2. Recently, my internal Altec Lansing speakers stopped working. First it was the left speaker, then both. I thought for sure the speakers just died, so I ordered a replacement on EBay and just got and replaced it yesterday. BUT, I still don't have any sound. I can plug in external speakers into the speaker port and they work fine.
Now here is the strange thing. The speaker icon on the status bar is working exactly like it did before. Its not showing any red X or error at all. I can test the sound and the visual looks like its working, but there's nothing coming out of the internal speakers. I've gone to Control Panel, Device Manager and there's not red Xs anywhere. The device driver says its working fine, but I didn't trust it, so I did a HP driver restore and put back the original one that came with the laptop .. .Still nothing.
I've read the troubleshooting articles on the HP Support pages, but nothing has worked so far. My next step is either to replace the audio board or the power button board. I'm not sure about the audio board because I don't know how its tied into the speakers AND plugging in external speakers IS working. It's really a sub board and seems to only have the external ports for the microphone and speakers as well as the infra-red port. The internal speakers are plugged into the power button board and I thought that is where the problem might be since putting in a new internal speaker didn't seem to work. The microphone is also plugged into the power button board, but that seems to be working though.
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Nov 13, 2014
my laptop model is hp pavilion sleekbook 14-b065tx after installing windows 7 64 bit and also after updating the drivers the mute indication LED does not working. But its function is working. But other Led indications are fine.What would be the problem for this.
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Aug 5, 2014
My laptop model is hp pavillion sleekbook 14-b065tx after installing windows 7 64 bit and also after updating the drivers the mute indication LED does not working. But its function is working. But other Led indications are fine .....
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Jan 23, 2015
My mute button is Orange & i can't get it to go back to green or blue when i touch it I get no sound at all On the bottom right corner where it shows the volume when i touch the mute botton it shows mute then on but orange mute button dont change back to blue or green in color so volume will work
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Jul 23, 2014
It considers a laptop HP 17-e039sb.When it boots the sound is perfect everything runs fine..But when in use for a few hours the sound all of a sudden disappears..You can adjust the settings but no sound comes out of the speakers..When you reboot everything is fine again for a period of time..I installed the latest sound drivers from the hp website and still the problem occurs.
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Feb 3, 2014
I have no sound, although everything tests fine and volume is changing. No sound from speakers or output to headphones. I have tried all invetigations, everything is OK including Windows Audio, set to automatic.
HP Envy 15 Product Number A9R05PA#ABG running Windows 7 64 bit.
Also, while sitting in its usual well ventilated space it has gone in to thermal shutdown a few times when I wandered off, and froze once on startup. I am now backing up everything ...
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