HP DV6-265us Audio :: No Sound On Internal Speakers
Aug 3, 2010
I have a DV6-265us laptop running MS Vista SP2. Recently, my internal Altec Lansing speakers stopped working. First it was the left speaker, then both. I thought for sure the speakers just died, so I ordered a replacement on EBay and just got and replaced it yesterday. BUT, I still don't have any sound. I can plug in external speakers into the speaker port and they work fine.
Now here is the strange thing. The speaker icon on the status bar is working exactly like it did before. Its not showing any red X or error at all. I can test the sound and the visual looks like its working, but there's nothing coming out of the internal speakers. I've gone to Control Panel, Device Manager and there's not red Xs anywhere. The device driver says its working fine, but I didn't trust it, so I did a HP driver restore and put back the original one that came with the laptop .. .Still nothing.
I've read the troubleshooting articles on the HP Support pages, but nothing has worked so far. My next step is either to replace the audio board or the power button board. I'm not sure about the audio board because I don't know how its tied into the speakers AND plugging in external speakers IS working. It's really a sub board and seems to only have the external ports for the microphone and speakers as well as the infra-red port. The internal speakers are plugged into the power button board and I thought that is where the problem might be since putting in a new internal speaker didn't seem to work. The microphone is also plugged into the power button board, but that seems to be working though.
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Apr 5, 2011
I was trying to connect my laptop to my HD TV so I made the HMDI my default playback but I disabled the internal speakers and now I can't figure out how to get them back on. The sound plays through my tv but when I unplug the HDMI cord the speakers don't play. Im using an HP Pavillion dv7 -3065dx model.
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Aug 3, 2014
I have Compaq Presario M2253AP laptop with Serial No.[Edited for Personal Information]and Product No.EH049PA. bought in June 2006 and is having Windows XP as OS
The internal speakers were not working and when checked cones of both the speakers are damaged. I need replacement of the entire speaker bar.
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Nov 15, 2008
I am facing a strange problem with my Inspiron 6400, a tick sound is heard from the laptop internal speakers everytime I press a key on keyboard OR even if I press a multimedia key provided at the front of the laptop. This has never happened before and I am unable to fix it.
The sound starts coming as soon as the system boots up. I have both Vista and XP installed so I get an option to select the OS I want to choose on startup. I hear the sound on pressing any key of keyboard even at this stage before selecting the OS. This confirms that it has nothing to do with the OS but is something wrong at the hardware level or BIOS, which I want to find out and need your help.
Two days back there was a Blue screen with some error (which I couldn't recall) and the problem started after that. It asked me to shutdown the machine to prevent further damage. I forcefully shut it down and then it wouldn't boot until I pressed the ESC key several times. However after that, the system is booting up normally but the sound keeps coming. How annoying it is.
I tried muting the internal PC speakers from Vista/XP but to no avail.
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Mar 15, 2014
How I assume the switch between headphones and speakers should work: I turn on music or anything esle and if no headphones are plugged in, every sound comes from the internal speakers. Now if I plug in headphones then the sound comes exclusively from the headphones. If I pull then out again the sound comes from the speakers and so on.
In my case the situation is the following: If I have no headphones plugged in and turn on music, then I hear if via speakers. If I decide to continue listening to that music via headphones and plug them in, then the music continues to come from the speakers, but for example the notification sound from outlook comes from the headphones. This works vice versa.
If I open, say youtube to watch a video, while having the headphones plugged in, I will hear the sound via them. If I now unplugg them, the speakers will stay silent.
What can I do that if there are no external speakers plugged in (headphones etc.) every sound will be played by the internal speakers, if I plug in some sort of external speaker it comes from them and if I unplugg it it switches back to the internal speakers?
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Aug 19, 2014
The sound on my HP Pavilion G6-1a19wm is not working. Sound "does" work when using the audio jack with external speakers. I have tried uninstalling the driver, updating the driver, microsoft fix-it, and troublshooting steps. audio device shows in device manager and is supposedly working properly, mute is "not' enabled. visually all audio related things suggest that the audio is fine and troubleshooting finds no problems..
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Jul 23, 2014
I am using HP 2000-2313TU Notebook PC laptop with windows 8 64 bit operating system. From the last few days i am facing some problems in audio..when i am opening my laptop the sound system is working well...but when i am not continuing any audio application( busy in some other work..) and after sometime say 20-30minutes when i am opening any audio or video file it is running without any sound..when i am restarting my computer again audio device works...if i am not using the audio files after opening my computer also this problem happens after sometimes when i play some audio files.
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Jan 22, 2012
As of this morning I have no sound on HP Pavilion dv7 Notebook internal speakers. Plug in headphones and all speakers work, both internal and headphones. Checked all settings and device manager - all o.k. Running Windows 7.
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Aug 27, 2014
I have disabled internal sound microphone.How can i enable this?My laptop is HP Envy m6 Notebook PC(model number: D1E93UAR#ABA).
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Jul 11, 2014
My computer went through a standard update, nothing out of the ordinary and all of a sudden my audio doesn't work. I restart my computer and it works for a couple of minutes and then it stops. Ten minutes later it works again and then cuts off and so on, so forth.
Product Number: C8F10AV
Model Number:
I have Windows 8, 64-bit operating system.
I followed the direct HP support website to troubleshoot the problem and it told me to turn the volume up.
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Aug 17, 2014
I have an HP2000 Notebook PC...I have no sound coming from my speakers....
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Dec 15, 2011
I had sound coming from my speakers yesterday, but today none at all. What is going on HP?
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Jul 23, 2014
It considers a laptop HP 17-e039sb.When it boots the sound is perfect everything runs fine..But when in use for a few hours the sound all of a sudden disappears..You can adjust the settings but no sound comes out of the speakers..When you reboot everything is fine again for a period of time..I installed the latest sound drivers from the hp website and still the problem occurs.
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Feb 3, 2014
I have no sound, although everything tests fine and volume is changing. No sound from speakers or output to headphones. I have tried all invetigations, everything is OK including Windows Audio, set to automatic.
HP Envy 15 Product Number A9R05PA#ABG running Windows 7 64 bit.
Also, while sitting in its usual well ventilated space it has gone in to thermal shutdown a few times when I wandered off, and froze once on startup. I am now backing up everything ...
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Jun 21, 2011
Also, this solution doesn't work:"All u need to do, is right click Communication headphones, and click Disable.right click Sound button on taskbar> playback devices now you have speakers and headphones selected as default device, and communication headphones seleted as default communication device."The communication headphones have been disabled, but the speakers still play alongside the headphones.
I think part of the problem is that the playback device is "Speakers and headphones", but I can't split this into two separate devices for the life of me. if I disable "Speakers and Headphones" and enable "Communication headphones", the problem fixes itself and then introduces new problems: certain programs requiring sound output do not work, and the volume-changing buttons on my keyboard don't change the volume.
I have IDT High-Definition Audio CODEC (as a driver?).I can't remember what I did before this happened. I suspect it was the audio driver update, but that's a wild guess.
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Nov 22, 2010
I just recently bought an HP - dv6 WF536AV Laptop. The sounds were proper from the built-in Altec Lansing speakers , till i updated the audio drivers via HP Support Utility.
Now i do not get any playback from the speakers mentioned above, but while plugging in my iPod headphones, there is audio in the headphones.
I've tried to reinstall the IDT Audio driver from the HP Support utility as well as one downloaded from the website :
IDT High-Definition Audio Driver 6.10.6289.0
[URL] ....
Yet, nothing is resolved. Of what i understood from various articles on the web, was that the new driver sets the headphone jack as the primary device for audio output and hence it does not reach the speakers.
Also , I'm pretty sure of this not being a hardware conflict since the laptop is recently purchased and i've rarely used the headphone jack.
Following are the details about my system :
• HP Pavilion dv6t customizable Notebook PC
• black cherry
• Genuine Window s 7 Home Premium 64-bit
• Intel(R) Core(TM) i3-350M Dual Core processor (2.26GHz,3MB L3 Cache)
• 512MB ATI Mobility Radeon(TM) HD 5470 sw itchable graphics[HDMI, VGA]
• 4GB DDR3 System Memory (2 Dimm)
• HP TrueVision Webcam and Digital Microphone
IDT High-Definition Audio Driver 6.10.6289.0
Hardware ID's :
HDAUDIOFUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004HDAUDIOFUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A
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Jun 8, 2014
I have a HP ENVY M6 Notebook, after I update my PC, there is no sound at all. It shows no speakers or headphones are plugged in. Also IDT High Definition Audio CODEC was disappear. How can I reinstall it?
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Aug 1, 2014
COMPUTER- HP pavilion G6 notebook PC
No sort of audio is given out of the speakers or through head phones. I did restart the computer and i ran the windows basic troubleshoot.
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Aug 18, 2014
I have updated my HP Pavilion dv4 1220 US to Windows 7 (64 bit). Every components are working properly. However, my internal speakers does not working. My laptop sound only with a headphones or external speakers.
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May 19, 2014
On startup, there is a constant ringing sound from speakers or earphones.
I have discovered that if I momentarily plug a jack into the mic plug and remove it, the sound dissappears for the session until the next startup.
I have not been able to resolve this issue using any of the sound settings.
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Aug 12, 2012
HP Pavilion dv6 1335 TX - Notebook PC (New Zealand).Mute button is red the whole time and no sound through laptop speakers. # LED light is 5 as per your external component identification manual.
Processor Intel(R) Core(TM) 2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
OS Name Microsoft Windows 8 Release Preview
Version 6.2.8400 Build 8400
System Type X86-based PC
All drivers operating normally and were checked for updates which were not required.
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Jun 11, 2014
DV7T-4100 w/Intel i5 M460 processor
Product ID: WW189AV
Windows 7 (64 bit) Home Premium
My laptop has no sound at all - built in speakers, earbuds, not even when connected to my TV using the HDMI port (which is a separate driver).
2 weeks ago all sound was working. I was watching (and listening) youtube videos using my earbuds. I stopped a video and left my laptop unused until the next day. There were no installs or updates applied that I am aware of. The next day I closed Youtube and played words with friends and there was no sound. I restarted the laptop and still no sound.
I have read and worked through many processes and fixes found on this and other forums but have been unable to get sound working. I also attempted to restore my laptop back to prior to this issie but my restore points fail (corrupted).
Drivers: Both drivers are present and state they are working properly - they are current versions
ATI high definition Audio Device Date 5/6/2010 Ver 7.11.0.7706
IDT High Definition Audio Codec Date 6/17/2010 Ver 6.10.6289.0
I have uninstalled (checked delete the driver software for this device) and reinstalled multiple times.
I have uninstalled, shutdown, removed power and battery, held power button for 30 seconds, then repowered and let the drivers reinstall (they automatically installed upon boot I was not able to run the sp50642.exe that I downloaded).
I also used the HP Recovery tool and reinstalled the drivers to factory default
I have run Microsofts problem finder and it reports all is working.
I have verified there are no settings muted or disabled. When I test the speakers from"Sound and Headphones" Properties, I get "Failed to play test tone".
FYI - I have not done an update to the BIOS but I checked and mine is the updated version F.29 but the date is 14 days older then the downloadable SP55299 version.
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Jul 23, 2014
I have a HP 15-r011dx Notebook PC with windows 8.1 and when on youtube or CNN videos, the speakers carack and pop. The commercials that CNN play prior to the story are fine as is a DVD or my loaded music. I relly do not want to reinstall. I have had the computer 3 weeks and I am not sure if it has been there from the beginning. I have updated everything from HP including BIOS and have tried a different browser and adjusted volume levels. Windows has done updates.
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Mar 6, 2009
New thread to satisfy people. I don't know why it makes a difference whether a thread is new or old.
I have a Dell E1505 running XP. The headphone jack works but the internal computer speakers do not. Here's what I know:
(1) it's not the speakers. I've swapped an identical set of working speakers.
(2) it doesn't appear to be a software or driver problem. My settings look identical to those of another E1505, and I have tried re-installing drivers several times.
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May 9, 2009
When I plug the headset in, the sound is routed to the headphones, but the internal speakers continue to sound also.
Is there a way to turn off the internal speakers off while listening through the headphones?
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May 18, 2010
I've got a Dell XPS 1640. My internal speakers don't work with itunes and most other applications. However, when I ran the Dell diagnostics, sound was produced. Dell tech support told me that its a software problem because there was sound in the diagnostic test.
They checked the drivers etc which are current and recommended that I reformat back to factory settings which is a major hassle. I'm running Vista 64 bit, but do have a Windows 7 update disk which I haven't installed yet. They told me that installing the Windows 7 update wouldn't fix the problem. I've read about disabling IDT (which I've tried) wiggling the inputs e
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Feb 3, 2009
My speakers stopped working after I dropped the laptop on the front edge (yes clever).
Curious thing is there is a red LED glowing from inside the ear phone socket that I never noticed before. It looks really cool. Anyways I get sound out of the ear phones but not the speaker.
I tried inserting and jiggling the ear phone jack to see if there speakers were somehow deactivated by means of the earphones. No luck.
My next step is to open up the laptop too see what I can find.
I'm wondering has anyone delved into a 5672 (or similar) that could guide me to what to expect.
Mainly I don't want to remove the cover if it means I bollox up the whole thing.
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Jul 21, 2014
On my W510, I would like to set the volume on the internal speakers to "mute" while setting a different volume on the headset jack, in windows 7
This is so the laptop will not play any sound when the headset is unplugged, but work normally when headset is plugged in.
Normally I can find 2 different audio devices in windows, and control them separately.
Does the thinkpad support this? Do i need special drivers?
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Sep 23, 2014
The speakers on my HP Pavilion DV6 Beats Audio laptop stopped working and there is absolutely no sound coming out from it.
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Mar 1, 2014
When I pause playback of an .mp3, there's permanent white noise coming from the internal speakers.
Stopping the playback stops the white noise after approximately 4 seconds. I never had this issue with any laptop / soundcard. Can this be fixed?
I have the latest BIOS and drivers installed. Headphones are fine (no white noise).
Maybe the inbuilt L440 soundcard has a problem. I had to return my first L440 because there was a loud plop when starting playback and the left speaker was way quieter than the right one.
In the German part of this forum people are reporting problems realted to the internal speaker (cracking sound, white noise).
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