Apple :: New Mcbook Pro With Scratch
Jun 14, 2009
I ordered the new 13" macbook pro but when I opened it I noticed there is a small mark/scratch on the aluminium case about 2 inches below the apple logo. The scratch is about 1 inch, it isn't very deep but is noticable.
Do you think apple will accept that it was like this when I recieved it and replace/repair it?
Would I also be able to take it into the apple store that is near by to get it replaced/repaired?
The store is listed as an authorised service provider on the apple website. I paid for applecare if that makes any difference. I also live in the UK.
This is my first mac and I have had no experience of dealing with apples customer support, I have been told that they are very good.
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Apr 28, 2010
I know some might think I am being over dramatic but I pay the high premium and I expect a high quality product.
I got my new i7 15" macbook pro last wednesday. I noticed maybe 2 or 3 days after I got it I that there was this tiny dent to the left of my left speaker. It's nothing huge, maybe 1 cm long and a fraction of a cm wide but once you notice these things they really start to tick you off.
In the last 3 months I have gone through about 2 dell "studio xps" systems due to major build quality issues and finding this mark today just about broke my heart (thearpy).
What are my options?
I don't really want to go without a laptop for another week so if that is my only option I will just live with it....
And, I know this is not anything of my doing unless my soft little generous fingers somehow dented my macbook... I have babied this thing since I brought it into this world (unboxing) and this whole ordeal just frustrates me.
Am I able to get a replacement for it being "defective"? If so would it be brand new. If not would I be able to get a full refund and re order? Or would they send me a new laptop and I sent this one back? Does the 10% restocking fee apply?
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May 28, 2010
I slipped up a few times and caused hairline scratches on the underside plate of my 13" MBP when I installed my Momentus XT (which I am now returning and getting X25-M). My heart dropped when I heard these screeching noises, but it doesn't look too bad and hopefully eliminates the OCD I tend to have with electronics.
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Jun 7, 2009
The design of the Z series results in a large scratch across the screen if the laptop gets compressed a little. Question is , has anyone tried to get it repaired under the warrenty? I purchased the full screen protection plan.
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Mar 24, 2010
about the flex in the screen of the Z5/6 series causing it to scratch against the palm rest. I also read they recomend using the cloth over the keyboard when shutting to stop this from happening. Does the Z11 still suffer from this design flaw?
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Mar 25, 2009
I've finally bought my first dell, for awhile now i've been an apple fan. I've own a powerbook, macbook, and then a macbook pro.
My latest macbook pro got stolen, so my insurance is buying me a new one.
I decided to cash out and buy a M6400. I do alot of 3d modelling so this particular laptop is very appealing to me,
I was turned onto the m6400 through my younger brother who owns an m6300.
The specs on this baby is :
--Intel Core 2 Quad QX9300 (2.53GHz, 12M L2 Cache, 1066MHz FSB) Genuine Windows Vista Ultimate
-- 17 inch UltraSharp WUXGA (1920x1200) LCD Display
-- NVIDIA Quadro FX 3700M, 1.0GB Discrete
-- Intel WiFi Link 5300 802.11a/g/n Draft Mini Card
-- 4 GB DDR3 SDRAM 1066MHz (2 DIMMs)
-- 8X DVD ROM Drive
-- 160 GB Free Fall Sensor Hard Drive (7200RPM) 2nd Drive
-- 160 GB Free Fall Sensor Hard Drive (7200RPM)
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May 30, 2008
Just ordered a S&D M1710 from the Dell Outlet with a 7600G chip (woo) and 7950GTX to replace my "ailing" off-warranty Gen2. I also ordered a three year warranty with CompleteCare, something I *didn't* get on the Gen2.
I'm expecting the scratches and/or dents will be superficial at best, and I can deal with that. If the notebook was heavily damaged I'd assume Dell would just junk it and sell the salvageable parts as "refurbished." Should they *not* be, however...
1) Does CompleteCare "cover" damage that was already done to the notebook at point of sale? If the notebook is damaged beyond my level of comfort, does CompleteCare cover its repair, since I'm assuming it'll be a lid or chassis problem. Or is this a case of "someone else broke it, and *you* bought it?" I would think the logic of the situation would be that (and please do not read into this as I'm not this type of person) if I damaged the notebook myself accidentally, I assume they wouldn't just fix the dents *I* put in it. =/
2) If the "damages" are severe, does the Outlet have the same 21 day return policy (or *any* return policy) regardless of whether an item is refurbished, off-lease, or S&D? EDIT: Found the answer to this one myself, it's the same return policy with a possible 15% restocking fee.
3) Could anyone with *past buying experience* (or knows someone and can recount their experience) with the Outlet please tell me what to expect and how your refurb or S&D part arrived?
4) Not a question, but yes I'm aware I bought an "older" and therefore "non-1337" model. I don't much care about DX10 at the moment, and also didn't feel like spending 2500 for a new notebook that is *slower* graphically than my 7800GTX was or 3500+ on a SLI 8800GTX setup and gives me more pain in driver support. Sufficed to say, the difference between 1900 dollars and 2500-3500+ dollars is not "slight." So if you're going to post in here and say something to the effect of "why didn't you buy a 1730," please don't bother and keep the discussion on topic.
And before anyone asks:
T7600G / 2GB (upgrading to 4GB despite the chipset limitation) / DD DVD-R/W / 7950GTX / Vista Ultimate ("downgrading" to XP with my Gen2's disc) / Intel N-Band Card ("downgrading" to a Gigabyte PCIe SuperG to take advantage of my existing network)
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Apr 25, 2009
I had an Inspiron 1420 and I installed Windows 7, I could not get the wifi working with the dell drivers, so I had to reformat my entire computer. I was able to sell my 1 year old Inspiron 1420 for $525 on ebay. Then I found notebookreview.com and the fourms, now I am happier than ever that I did!
Received my scratch and dent studio xps 13 from Dell
Ordered on Tuesday 4/21/09 at midnight. Arrived 4/24/09 7:55pm Friday
Shipped from Tennessee to Pennsylvania
Specs: Studio XPS 13
P8600 2.4ghz
4gb ddr3
320gb 7200rpm
WLED screen
Wifi 1515 n
Bluetooth
Cost: $729 dell outlet + 15% off coupon (expires 5/1/09)
With tax and shipping $656
Time on Dell Outlet website hitting the refresh button: 3 hours to find the studio xps 13 outlet pc for $729 with WLED screen
Most had LCD.. so I had to keep checking every 5 minutes for a couple of hours
Looks:
Looked almost brand new when I opened it up
one word.. awesome.. design is very sharp looking, blacklit keys are really nice
Small surface scratches hardly noticeable on the top of the laptop..have to look at it in the light at a certain angle to notice the scratches. When I opened it up it looked really nice, keyboard is brand new, no scratches of any kind on the inside.
Design: Very good, I have no wobbling problems, on a flat table now.. no issues. When you open this up the keyboard seems pretty big.. It definitely does not feel like a 13 inch laptop.. the keyboard looks like it could be on a 15 inch laptop. Lots of extra space for your palms etc
Weight: not a problem at all even if you had to carry it with you
Keyboard: Typing on it now.. Definitely there is a learning curve to it as I am used to smaller keyboard with the keys closer. I watched that video of the other person showing keyboard keys were loose.. I noticed that some keys are looser than others but as I am typing on it now I have no problems whatsoever. After 20 minutes I noticed the oil from my fingers showing as smudges on every single key (again only in certain light can you see this) but it does not bother me at all. The sound buttons and eject button works great on the keyboard
Trackpad: Very small, learning curve here also but its not a deal breaker. Very responsive
Monitor: LED screen is beautiful and totally kills my old Inspiron 14 inch LCD. So clear and bright
I would not trade it for anything, also looks brand new. I did notice that the monitor hardly blocks the fan on the bottom.. not a problem. The heat on the left of the monitor is slightly warm but not hot. The 1200x800 display is the perfect size for the monitor
Heat: I received the laptop, put in my 64bit windows cd and reinstalled, then upgraded the bios to A06 Both cores run between 41 and 45 C , Have noticed this creeping up to 50 C sometimes but never over 50
A little warmer than other laptops I have used but not a problem at all. The laptop feels warm (but I would not say it is hot.. Even if I put my hand under the laptop it is only warm. The palm rests are comfortable and slightly warm but nothing bad. When I was doing the windows reinstall from the cd, when I put my hand under it, it was very hot.. the A06 bios update really helped cool it down!
Performance: Fastest laptop I have ever used and now owned.
Add/Remove programs loads in less than second.
Word, Excel, Powerpoint load in 2 seconds
If I hit the power button and put this into sleep mode.. walk away and then open up the lid again, it comes back up in less than 3-5 seconds.
Windows vista 64 loads very quickly
Sound: Good and loud, same as any other laptop
Fan: Bios A06 update seems to have the fan running all the time now.. I do not have any problem with it. It is very quiet and it does not run 100% of the time either
Battery Life: Regular 6 cell battery.. not sure how old this battery is but I think with wifi on, Screen brightness on max, giving me 2 1/2 hours
Might need to upgrade to the 9 cell in the future, but it works fine for now
HDMI: Plugged it into the tv.. looks really nice but I cannot get sound to work yet.. I was trying to play a tv show from fox.com through Internet Explorer.. Video worked very good, but sound was not working.. still need to look into this more............
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Oct 18, 2014
I have a hp model 10-e010nr. I would like to do a custom reinstall of windows 8 to get rid of all the junk that slows this machine down...
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Apr 7, 2009
So I purchased a "scratch n dent" mini 9 from the dell outlet. It arrived today. When I looked at the bottom it had a refurbished sticker on the bottom. I know on the outlet they have ordered previously new, refurbished, and scratch n dent.
Do all the scratch n dent computers come with this sticker? I figure the refurb would but didn't think the scratch n dent would as it's only a used computer..
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Jan 23, 2009
I'm trying to figure out if I should keep it or not.
Specs for the laptop are:
Latitude E6500 Laptop: Intel Core 2 Duo T9400 (2.53GHz, 6M L2 Cache, 1066MHz FSB)
WindowsXP Pro, with Vista upgrade disk.
There was no documentation (manual) with it at all.
-- 6 Cell Primary Battery
-- Back-lit Keyboard
-- 2 GB DDR2 SDRAM 800MHz (1 DIMMs)
-- 90W AC Adapter
-- NVIDIA Quadro NVS 160M
-- Dell Wireless 370 Bluetooth Module
-- Integrated Webcam with digital microphone
-- Intel WiFi Link 5300 802.11a/g/n Draft Mini Card
-- 250 GB Free Fall Sensor Hard Drive (7200 RPM)
-- 8X DVD +/- RW w/dbl layer write capability
-- Genuine Windows XP Pro with Vista Business License
-- 15.4 inch WXGA+ LED Laptop Screen
I paid $735 with a 20% off coupon.
It's definitely got a rather visible dent, and the chassis is bent out of shape. Looks like it fell and landed on it's right front corner.
It runs fine, no problems connecting to the wlan or the internet, sound seems fine with no crackling (if a little tinny), the backlit keyboard is fantastic and I love typing on it.
Touchpad is a serious hassle when it comes to scrolling, and I hope they are planning on an upgraded driver soon.
My previous touchpad is a Synaptics and beats this one by a mile!
I'm not sure about the screen (1440x900, LED backlit).
Is it supposed to be a vast improvement over regular screens?
If yes, I'm not seeing it and the colors seem a little off.
I've tried adjusting it, but am not convinced I did a good job.
Does this laptop have an "Auto Synch button" somewhere?
When I try and use the Nvidia Screen optimizer Wizard", it tells me to locate that, and I'm not finding any info about it.
Fan is very nice and quiet compared to my emachines M6809, but the dvd drive is very loud! Is that normal, or could it have to do with the chassis being bent in that corner?
Hardrive is fast and quiet, and the laptop is a lightweight compared to my almost 9lbs emachines!
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Mar 8, 2009
ANyone tried scrtching the lid with a wool pad ?
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Feb 23, 2009
my big and heavy stapler felt down on top of my M6400 cover, the stapler made of steel and pretty heavy, not even a single scratch on the cover, pretty strong design and build,
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Sep 17, 2008
my new dell E6400 just got a small scratch on the lid. It really bothers me because I can see it in most lighting even though it's not a big scratch. Part of the reason why I decided to buy a business line laptop is that it's suppose to be more durable. I have been careful with my laptop and it still got scratched. Does anybody know anything I can do to remove the scratch? Also, what is the most protective laptop sleeve for a 14.1 laptop with a 9 cell battery?
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Apr 8, 2010
Here is my story:
I ordered a XPS 16 scratch and dent from dell outlet few weeks ago for $750 after taxes/coupon:
P8700
4gb
500gb hdd
Full hd
Blu-ray RW
Ati-1GB
6cell
anyways..orders kept getting delayed and delayed (found that strange since they are already built). Today I found out the order got "changed" and they reinstated a new order for what it look like a brand new system (for same price!) plus the upgraded to next day shipping Here is the new system: ...
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Jun 8, 2009
Does anyone have the wired full size apple keyboard w/ the numeric pad?
I got it a couple days ago and it definitely takes some getting used to. But that phase is over now and I love this keyboard. The build quality is amazing and typing feels just like my MBP keyboard.
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May 31, 2009
I have finally switched and should get my first ever mac the new macbook white in next couple of days
I have two questions, I had ordered SODIM DDR2, 800Mhz 4GB RAM and a 500GB, 7200RPM SATA Drive with a thought of upgrading my latitude E6400.
Can I use them (RAM and HDD) and upgrade apple macbook? and will that impact apple warantee?
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Nov 28, 2009
Conventional wisdom holds that one of FAT 32's classical limitations is a 4 Gigabyte files size limit. I've done a few searches on the net, and I find this rule repeated ad-infinitem, without contradiction.
I recently purchased a 320 GB Iomega Prestige external drive that I plan to use interchangeably with my Mac and PC systems. To do this, I re-formatted the disk to a single 320 GB partition with FAT 32 file system (The drive comes formatted NTFS).
Yeah, I know there are work-arounds that would permit me to format it NTFS, and use it read-write on my Mac, and there are probably a few solutions that would permit me to format it Mac OS Extended, and use it my PC. I prefer not to use any "workarounds".
Here's my question.... I had occasion to copy a few files to the drive from my MacBook to the drive, namely my Virtual Machine files, that I don't want to use Time Machine for. I had no problem doing so. The two files exceed 4 Gigabytes handily, with one of them being over 30 Gigabytes! Oops, this can't be done, right?
I ask, how is this possible? I thought I had a 4 Gigabyte limit with FAT 32. Does the fact that I formatted the drive with my Mac give me some sort of advantage that Microsoft's formatting using the same file system does not?
I have read that the reason the FAT 32 files sytem can't store files over 4 Gigabytes, is the insufficient lack of storage within the allocation table for the requisite number of pointers required for a file over 4 Gig in size.
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May 22, 2009
I'm kinda over my 2.4GHz 15" MBP.
Anyone use a 2008 2.8GHz 8-way or a new Nehalem Mac Pro?
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Jul 17, 2009
I'm going to pick up a bigger HDD pretty soon for my rev A Unibody MBP. Would I be able to use the old 250 GB 5400 drive in the PS3? Seems like a worthwhile upgrade. I'm guess since they are aboth SATA it should work, right?
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Feb 26, 2009
I currently own a Sony Vaio FW21M (16.4") and while it's an amazing laptop, it just feels too big to carry Also, is the MBP still small enough to carry around too?
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Nov 28, 2009
Does the Apple MBP accept any type of 1066 MHz SO-DIMM RAM or is it special and has to be bought from Apple?
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Mar 7, 2009
I am going to buy a mac in the near future and am currently conducted the research stage of my purchase.
I have been to a shop to see the MB and the MBP in real and am very very impressed with them.
I am going to be using my new computer for some medium gaming and i'm wondering which will give me more "bang for my buck"
So, what FPS can i expect on the following games: Unreal Tournament 3, WoW, COD:WaW, battlefield Series and L4D. On med- high settings using the Macbook and the Macbook Pro
And also which would you recommend? Any macbook user that wishes they upgraded to Macbook Pro?
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Jun 11, 2009
am i able to install mac OSX on a pc ie dual boot it with windows? i want to try it out but dont want or have the money to buy a whole mac
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Nov 20, 2009
what is a dvd ram? I know it is like a pen drive. so what software do i use to write to it? how do i use it? its write speed is 3x. how does it compare to the ordinary dvd rom? I bought a few Maxell dvd rams.
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Jan 24, 2009
I know that I have stated earlier that I wasn't considering the MBP 17 because the lack of portability, and that I already got a 24" Full HD screen.
But the thing is; I might be able to get the MBP 17 for the same price as the highend MBP 15, because of all the hassle etc that occurred.
I feel like, I don't really need the extra screen estate, I already think the 15" is barely portable, but the 17" got a great battery etc.
When it comes to what I'm going to use the computer for; mainly light stuff the coming time, but after that I'm going to start using final cut pro a lot and I know the 15" screen isn't enough for the ui of the program and the 17 is enough.
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Jan 26, 2009
I would really like to upgrade my MBP to 8 GB of Ram as I use lots of VMWares in my job. I read that you can do 6 GB but I also saw some people trying 8GB of RAM on even older MBPs.
I read this with interest:
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I'm sure you have also seen the article about the MBP only doing 6GB and not 8GB.
Has anybody here tried 8GB? With the 17" supporting 8GB, boy I wish they would allow it on older MBPs.
I'm hoping with Snow Leopard that 8GB becomes an option.
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Jan 17, 2010
I am planning to buy base MBP sometime in next two weeks and then upgrade it to larger HDD by myself. I am wondering if the HDD that comes out of MBP can be used in my dying Dell Inspiron 640m (bought in 2007 and has 120 GB drive which has started to show signs of crashing anytime now).
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Jan 6, 2009
I need to pick up a new notebook soon and I'm having a hard time deciding between the MB and the MBP. This will be my main computer and I do a good amount of traveling. Accordingly, I really want the portability of the MB, but I also really want the superior LCD of the MBP. Are there any other major differences I'm missing that might sway me? I'll be using this mainly for office applications and web surfing, but I'll also be doing occasional work in Adobe CS4 (I understand this would benefit from the MBP's dedicated graphics card).
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Nov 28, 2009
I have a 15" uMBP (integrated battery).
Has anyone tried the 12.5mm 1 TB drive in their uMBP?
Has anyone seen deals out there this weekend on the drive, i've not seen any.
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