Dell :: XPS 16 "scratch And Dent"
Apr 8, 2010
Here is my story:
I ordered a XPS 16 scratch and dent from dell outlet few weeks ago for $750 after taxes/coupon:
P8700
4gb
500gb hdd
Full hd
Blu-ray RW
Ati-1GB
6cell
anyways..orders kept getting delayed and delayed (found that strange since they are already built). Today I found out the order got "changed" and they reinstated a new order for what it look like a brand new system (for same price!) plus the upgraded to next day shipping Here is the new system: ...
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Mar 25, 2009
I've finally bought my first dell, for awhile now i've been an apple fan. I've own a powerbook, macbook, and then a macbook pro.
My latest macbook pro got stolen, so my insurance is buying me a new one.
I decided to cash out and buy a M6400. I do alot of 3d modelling so this particular laptop is very appealing to me,
I was turned onto the m6400 through my younger brother who owns an m6300.
The specs on this baby is :
--Intel Core 2 Quad QX9300 (2.53GHz, 12M L2 Cache, 1066MHz FSB) Genuine Windows Vista Ultimate
-- 17 inch UltraSharp WUXGA (1920x1200) LCD Display
-- NVIDIA Quadro FX 3700M, 1.0GB Discrete
-- Intel WiFi Link 5300 802.11a/g/n Draft Mini Card
-- 4 GB DDR3 SDRAM 1066MHz (2 DIMMs)
-- 8X DVD ROM Drive
-- 160 GB Free Fall Sensor Hard Drive (7200RPM) 2nd Drive
-- 160 GB Free Fall Sensor Hard Drive (7200RPM)
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May 30, 2008
Just ordered a S&D M1710 from the Dell Outlet with a 7600G chip (woo) and 7950GTX to replace my "ailing" off-warranty Gen2. I also ordered a three year warranty with CompleteCare, something I *didn't* get on the Gen2.
I'm expecting the scratches and/or dents will be superficial at best, and I can deal with that. If the notebook was heavily damaged I'd assume Dell would just junk it and sell the salvageable parts as "refurbished." Should they *not* be, however...
1) Does CompleteCare "cover" damage that was already done to the notebook at point of sale? If the notebook is damaged beyond my level of comfort, does CompleteCare cover its repair, since I'm assuming it'll be a lid or chassis problem. Or is this a case of "someone else broke it, and *you* bought it?" I would think the logic of the situation would be that (and please do not read into this as I'm not this type of person) if I damaged the notebook myself accidentally, I assume they wouldn't just fix the dents *I* put in it. =/
2) If the "damages" are severe, does the Outlet have the same 21 day return policy (or *any* return policy) regardless of whether an item is refurbished, off-lease, or S&D? EDIT: Found the answer to this one myself, it's the same return policy with a possible 15% restocking fee.
3) Could anyone with *past buying experience* (or knows someone and can recount their experience) with the Outlet please tell me what to expect and how your refurb or S&D part arrived?
4) Not a question, but yes I'm aware I bought an "older" and therefore "non-1337" model. I don't much care about DX10 at the moment, and also didn't feel like spending 2500 for a new notebook that is *slower* graphically than my 7800GTX was or 3500+ on a SLI 8800GTX setup and gives me more pain in driver support. Sufficed to say, the difference between 1900 dollars and 2500-3500+ dollars is not "slight." So if you're going to post in here and say something to the effect of "why didn't you buy a 1730," please don't bother and keep the discussion on topic.
And before anyone asks:
T7600G / 2GB (upgrading to 4GB despite the chipset limitation) / DD DVD-R/W / 7950GTX / Vista Ultimate ("downgrading" to XP with my Gen2's disc) / Intel N-Band Card ("downgrading" to a Gigabyte PCIe SuperG to take advantage of my existing network)
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Apr 25, 2009
I had an Inspiron 1420 and I installed Windows 7, I could not get the wifi working with the dell drivers, so I had to reformat my entire computer. I was able to sell my 1 year old Inspiron 1420 for $525 on ebay. Then I found notebookreview.com and the fourms, now I am happier than ever that I did!
Received my scratch and dent studio xps 13 from Dell
Ordered on Tuesday 4/21/09 at midnight. Arrived 4/24/09 7:55pm Friday
Shipped from Tennessee to Pennsylvania
Specs: Studio XPS 13
P8600 2.4ghz
4gb ddr3
320gb 7200rpm
WLED screen
Wifi 1515 n
Bluetooth
Cost: $729 dell outlet + 15% off coupon (expires 5/1/09)
With tax and shipping $656
Time on Dell Outlet website hitting the refresh button: 3 hours to find the studio xps 13 outlet pc for $729 with WLED screen
Most had LCD.. so I had to keep checking every 5 minutes for a couple of hours
Looks:
Looked almost brand new when I opened it up
one word.. awesome.. design is very sharp looking, blacklit keys are really nice
Small surface scratches hardly noticeable on the top of the laptop..have to look at it in the light at a certain angle to notice the scratches. When I opened it up it looked really nice, keyboard is brand new, no scratches of any kind on the inside.
Design: Very good, I have no wobbling problems, on a flat table now.. no issues. When you open this up the keyboard seems pretty big.. It definitely does not feel like a 13 inch laptop.. the keyboard looks like it could be on a 15 inch laptop. Lots of extra space for your palms etc
Weight: not a problem at all even if you had to carry it with you
Keyboard: Typing on it now.. Definitely there is a learning curve to it as I am used to smaller keyboard with the keys closer. I watched that video of the other person showing keyboard keys were loose.. I noticed that some keys are looser than others but as I am typing on it now I have no problems whatsoever. After 20 minutes I noticed the oil from my fingers showing as smudges on every single key (again only in certain light can you see this) but it does not bother me at all. The sound buttons and eject button works great on the keyboard
Trackpad: Very small, learning curve here also but its not a deal breaker. Very responsive
Monitor: LED screen is beautiful and totally kills my old Inspiron 14 inch LCD. So clear and bright
I would not trade it for anything, also looks brand new. I did notice that the monitor hardly blocks the fan on the bottom.. not a problem. The heat on the left of the monitor is slightly warm but not hot. The 1200x800 display is the perfect size for the monitor
Heat: I received the laptop, put in my 64bit windows cd and reinstalled, then upgraded the bios to A06 Both cores run between 41 and 45 C , Have noticed this creeping up to 50 C sometimes but never over 50
A little warmer than other laptops I have used but not a problem at all. The laptop feels warm (but I would not say it is hot.. Even if I put my hand under the laptop it is only warm. The palm rests are comfortable and slightly warm but nothing bad. When I was doing the windows reinstall from the cd, when I put my hand under it, it was very hot.. the A06 bios update really helped cool it down!
Performance: Fastest laptop I have ever used and now owned.
Add/Remove programs loads in less than second.
Word, Excel, Powerpoint load in 2 seconds
If I hit the power button and put this into sleep mode.. walk away and then open up the lid again, it comes back up in less than 3-5 seconds.
Windows vista 64 loads very quickly
Sound: Good and loud, same as any other laptop
Fan: Bios A06 update seems to have the fan running all the time now.. I do not have any problem with it. It is very quiet and it does not run 100% of the time either
Battery Life: Regular 6 cell battery.. not sure how old this battery is but I think with wifi on, Screen brightness on max, giving me 2 1/2 hours
Might need to upgrade to the 9 cell in the future, but it works fine for now
HDMI: Plugged it into the tv.. looks really nice but I cannot get sound to work yet.. I was trying to play a tv show from fox.com through Internet Explorer.. Video worked very good, but sound was not working.. still need to look into this more............
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Apr 28, 2010
I know some might think I am being over dramatic but I pay the high premium and I expect a high quality product.
I got my new i7 15" macbook pro last wednesday. I noticed maybe 2 or 3 days after I got it I that there was this tiny dent to the left of my left speaker. It's nothing huge, maybe 1 cm long and a fraction of a cm wide but once you notice these things they really start to tick you off.
In the last 3 months I have gone through about 2 dell "studio xps" systems due to major build quality issues and finding this mark today just about broke my heart (thearpy).
What are my options?
I don't really want to go without a laptop for another week so if that is my only option I will just live with it....
And, I know this is not anything of my doing unless my soft little generous fingers somehow dented my macbook... I have babied this thing since I brought it into this world (unboxing) and this whole ordeal just frustrates me.
Am I able to get a replacement for it being "defective"? If so would it be brand new. If not would I be able to get a full refund and re order? Or would they send me a new laptop and I sent this one back? Does the 10% restocking fee apply?
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Apr 7, 2009
So I purchased a "scratch n dent" mini 9 from the dell outlet. It arrived today. When I looked at the bottom it had a refurbished sticker on the bottom. I know on the outlet they have ordered previously new, refurbished, and scratch n dent.
Do all the scratch n dent computers come with this sticker? I figure the refurb would but didn't think the scratch n dent would as it's only a used computer..
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Jan 23, 2009
I'm trying to figure out if I should keep it or not.
Specs for the laptop are:
Latitude E6500 Laptop: Intel Core 2 Duo T9400 (2.53GHz, 6M L2 Cache, 1066MHz FSB)
WindowsXP Pro, with Vista upgrade disk.
There was no documentation (manual) with it at all.
-- 6 Cell Primary Battery
-- Back-lit Keyboard
-- 2 GB DDR2 SDRAM 800MHz (1 DIMMs)
-- 90W AC Adapter
-- NVIDIA Quadro NVS 160M
-- Dell Wireless 370 Bluetooth Module
-- Integrated Webcam with digital microphone
-- Intel WiFi Link 5300 802.11a/g/n Draft Mini Card
-- 250 GB Free Fall Sensor Hard Drive (7200 RPM)
-- 8X DVD +/- RW w/dbl layer write capability
-- Genuine Windows XP Pro with Vista Business License
-- 15.4 inch WXGA+ LED Laptop Screen
I paid $735 with a 20% off coupon.
It's definitely got a rather visible dent, and the chassis is bent out of shape. Looks like it fell and landed on it's right front corner.
It runs fine, no problems connecting to the wlan or the internet, sound seems fine with no crackling (if a little tinny), the backlit keyboard is fantastic and I love typing on it.
Touchpad is a serious hassle when it comes to scrolling, and I hope they are planning on an upgraded driver soon.
My previous touchpad is a Synaptics and beats this one by a mile!
I'm not sure about the screen (1440x900, LED backlit).
Is it supposed to be a vast improvement over regular screens?
If yes, I'm not seeing it and the colors seem a little off.
I've tried adjusting it, but am not convinced I did a good job.
Does this laptop have an "Auto Synch button" somewhere?
When I try and use the Nvidia Screen optimizer Wizard", it tells me to locate that, and I'm not finding any info about it.
Fan is very nice and quiet compared to my emachines M6809, but the dvd drive is very loud! Is that normal, or could it have to do with the chassis being bent in that corner?
Hardrive is fast and quiet, and the laptop is a lightweight compared to my almost 9lbs emachines!
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Jun 7, 2009
The design of the Z series results in a large scratch across the screen if the laptop gets compressed a little. Question is , has anyone tried to get it repaired under the warrenty? I purchased the full screen protection plan.
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Mar 24, 2010
about the flex in the screen of the Z5/6 series causing it to scratch against the palm rest. I also read they recomend using the cloth over the keyboard when shutting to stop this from happening. Does the Z11 still suffer from this design flaw?
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Jun 14, 2009
I ordered the new 13" macbook pro but when I opened it I noticed there is a small mark/scratch on the aluminium case about 2 inches below the apple logo. The scratch is about 1 inch, it isn't very deep but is noticable.
Do you think apple will accept that it was like this when I recieved it and replace/repair it?
Would I also be able to take it into the apple store that is near by to get it replaced/repaired?
The store is listed as an authorised service provider on the apple website. I paid for applecare if that makes any difference. I also live in the UK.
This is my first mac and I have had no experience of dealing with apples customer support, I have been told that they are very good.
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Feb 23, 2009
my big and heavy stapler felt down on top of my M6400 cover, the stapler made of steel and pretty heavy, not even a single scratch on the cover, pretty strong design and build,
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May 28, 2010
I slipped up a few times and caused hairline scratches on the underside plate of my 13" MBP when I installed my Momentus XT (which I am now returning and getting X25-M). My heart dropped when I heard these screeching noises, but it doesn't look too bad and hopefully eliminates the OCD I tend to have with electronics.
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Oct 18, 2014
I have a hp model 10-e010nr. I would like to do a custom reinstall of windows 8 to get rid of all the junk that slows this machine down...
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Mar 8, 2009
ANyone tried scrtching the lid with a wool pad ?
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Sep 17, 2008
my new dell E6400 just got a small scratch on the lid. It really bothers me because I can see it in most lighting even though it's not a big scratch. Part of the reason why I decided to buy a business line laptop is that it's suppose to be more durable. I have been careful with my laptop and it still got scratched. Does anybody know anything I can do to remove the scratch? Also, what is the most protective laptop sleeve for a 14.1 laptop with a 9 cell battery?
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Jan 18, 2009
Is it normal that dell.ca would have fewer choices of screens than dell.com? I'm looking at the studio 15, and dell.com lists Hi Resolution/Bright,
glossy widescreen 15.4 WLED display (1440x900) as a choice, which is what I want, but dell.ca doesn't. When I view the system specs though, that choice is listed as on option.
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Apr 26, 2013
I have a Dell Latitude E6530 and when I plugged in my monitor and keyboard into the docking station, they were not recognized. But I can plug them into the laptop while docked and they are recognized.
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Mar 16, 2013
I have a Dell Inspiron N5010 purchased about 2 and a half years ago. I was just deleting some random programs which I don't ever use, and accidentally clicked on uninstall Dell Data Safe Local Back up.
How to reinstall it? I tried to do so by clicking this link [URL] .... but it just came up with an error message.
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Feb 9, 2013
my laptop vostro 3460 won't boot any more. When I turn it on it loads the Dell logo (I suppose it passes the POST) but then it just shows a black page. It could be anything, but I guess that it may have something to do with Windows 8 and the UEFI system. I also would be quite happy to install linux mint and get rid of Windows, but I don't know how to change the boot priority order.
So my questions are:
1 is it a hardware issue ? if not, can I solve my problem easily ?
2 how can I change the boot priority order, to install mint ?
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Mar 3, 2013
I am looking for xp driver for Dell Wireless WLAN 1397 Half MiniCard (4312bg) (boradcom).
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Jul 8, 2009
Dell Inspiron 1545 with Vista
Slow keyboard response, letters don't keep up with my typing.
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Oct 16, 2009
Can a dell lcd screen work in non-dell laptops, or do they use a non-standard connection?
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Oct 21, 2008
when i first got my dell inspiron and it was all good. when i set the monitor to shut off after 1 minute of being idle, it did and would not turn on unless someone moved the mouse of pressed a button. however, after i reformatted, the computer monitor would shut off after 1 min but soon afterwards it turns on again by itself, then it goes off again, then it remains on permanently. i recently formatted my laptop again and this problem persists. anyone knows whats sup? im using xp ftw... and my configurations are the same as it was before the reformats so idk whats wrong.
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Sep 21, 2007
i have just installed dells quickset, someone who have try it before ? (did you like it better then XP energy scheduler)
someone know if "allways on" is the same as (dells) "maxium performance" ?
im wondering if (maybe) Dell quickset gives me little longer battery time then XP scheduler. (maxium battery VS battery (XP)
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Jan 28, 2013
Why can"t I get the Dell Webcam Central to load on my inspiron 1545? I have downloaded it twice from the support site for my service tag and each time i attempt t install it and it shows a coorupt or incomplete download
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Jan 1, 2013
My new Inspiron 7520 is not booting beyond the black "dell" screen after i shut it down for the first time.
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Sep 30, 2009
I have a BIG Problem my latop been actin funny cuz when i turn it on the Dell screen doesnt pop up cause the loading dot still runs when its turned on
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Apr 14, 2008
i consider buying assassin's creed for pc to play it on my dell laptop (see sig).
any idea, how it will run? anyone with an i9400/e1705/oc'ed 7900gs, who already
played it? is it worth it or do i have to turn down the settings too much?
just for info: i can play gears of war, bioshock, ut3, cod4, et:qw, sega rally,
orange box, stalker, etc. at max settings at 1280x800 res. everything runs
smoothly like that. have to turn down aa or shadow qual. slightly down sometimes,
though.
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Apr 7, 2009
I am going in for a clean windows xp install on my dell inspiron 1525.
I have downloaded all the drivers from the support site, but want to know if these are really required?
Dell Notebook System Software
http://support.dell.com/support/down...&fileid=247873
Dell System Software
http://support.dell.com/support/down...&fileid=303636
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Jun 21, 2009
Where can I find a replacement fan for the dell studio 1537. I believe the brand is a forcecon. I just want the fan, not the heatsink.
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