Dell :: Bluetooth Disappears After Standby. Vista + Bluetooth 370.
Jul 19, 2009
I noticed a few other threads around the internet about this issue, but couldnt find a definitive answer on how to get it fixed, so I thought I would try it here.
The problem is that when I go into standby and wake from it, my bluetooth icon disappears and bluetooth doesnt work.
I have a Dell Studio XPS 13 running Vista 64 with the Dell bluetooth 370 minicard. Ive tried using the generic windows bluetooth drivers as well as Dell's drivers.
Nothing appears in device manager as well. I have to manually go into bluetooth settings, disable the device, then re-enable it.
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Jan 7, 2009
I bought at DELL OUTLET a M6400 without the Bluetooth Module, I will buy it separate from DELL, do you know if the Bluetooth antenas will be Pre-Wired in the notebook ?,
actually I am buying the DELL 410 Bluetooth + UWB card, meaning I need the Pre-Wiring for Bluetooth and UWB ?
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May 27, 2009
I've had the dell 350 bluetooth module working fine for the last year and a half of Vista, but this latest SP has broken it. I tried reinstalling the old drivers to no avail.
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Feb 8, 2010
My Bluetooth keyboard goes to sleep after a period of idle and it takes 15 seconds for the Acer Aspire 1810T to wake up and notice the Bluetooth keypresses.
However, I found out my Bluetooth keyboard works reliably when I have a second Bluetooth device connected and active at the time (such as either a headset or bluetooth tethering to a cellphone as modem), the computer doesn't have a 15 second lag in noticing the Bluetooth keyboard again - the keyboard works almost right away even after being unused for sometime.
So that means the culprit is in the power management on the Acer Bluetooth module. Is there a way to force the Bluetooth module to never go to sleep? Any checkbox somewhere, a register setting? Even going as far to purchase a different Bluetooth driver? Or any other option? Sometimes the sleep is useful, but it definitely isn't useful with the Bluetooth keyboard. This problem does not happen if I use an external Bluetooth dongle.
(With BatteryBar Pro, I notice that power consumption falls suddenly whenever the Bluetooth module goes to sleep when the keyboard goes idle for more than 30 seconds, and at this point, it has difficulty 'waking up' when I start typing on the Bluetooth keyboard. But the problem also still happens when the laptop is plugged in!)
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Jun 5, 2009
Mouse works without bluetooth software installed, but not all of it's functions.
Install blutooth software and the mouse gets found, but when it pairs nothing happens and I can't see anyway to disable the paraphrase key.
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Aug 12, 2009
I have finally tested the Acer Empowering Technology software on my Acer D150.
Great news, the software works to enable/disable the Bluetooth module on the netbook without physically pressing the button. This is great for people like me that do not have the button on top to push the button inside. There are two software needed for people to get this running on the D150. First is the required “Acer Empowering Framework” software and the second is the “Acer ePower Management.” Once both software are installed on the system, the setting to enable/disable the Bluetooth module is in the ePower Management.
Power profiles within windows will probably be reset to default, so those would have to be readjusted if a user changed them. I am actually running Windows Vista on my Acer D150 with the Acer Empowering Technology software for Vista. I am not 100% sure if the software will also work on XP, but from the notebookreview forums, I believe it should work just as fine (but more options on other Empowering Technology software).
(in XP, the driver also works, but need XP edition, not vista editon).
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Aug 7, 2008
I have a Dell Latitude D830 and i am looking for Bluetooth vista drivers.
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On Dell site i can not find this drivers.
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Normally if i enable my wifi i see a blue led on the front of my laptop.
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In device manager i can see that the bluetooth is installed, but i can not use it.
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Sep 19, 2007
my Acer TM8204. i just installed vista 3 weeks ago,but until now,i still cant figure out,why i cant turn on my bluetooth. it always give me "no device" everytime i try switch it on.
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Jul 22, 2007
I Just upgraded my 5672 to Windows Vista with a clean installation, installed all drivers from Acer's site. When I am using skype with bluetooth headset (Samsung WEP200) it crashes my computer to a blue screen does a memory dump and reboots. This happens every time after about 10-20 minutes of skype usage. Everything else seems to work fine for hours on end.
Secondly I still have an unknown device in device manager after installing all the drivers from Acers site, anyone know what device that could be?
The hardware ID is "ACPISMCB000"
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Apr 17, 2010
I have need to use Bluetooth stereo audio functionality (A2DP profile) almost exclusively when I use my laptop.
I had owned a M1330 with the Dell 355 Bluetooth Module for several years without issue. Last November, I decided to upgrade and purchased an M15x (laptop #1) with the Dell 370 Bluetooth module included,running Windows 7 x64 Ultimate. Not more than one day out of the box,the 370 module failed while watching a movie. It literally disappeared from device manager and no uninstalling/reinstallation of drivers alleviated the situation. The only way to get the radio to be recognized by the operating system was, and is, to shutdown,reboot into bios,disable the card in bios,reboot into windows,restart,boot into bios,enable the card and then reboot into Windows. The card would then work for awhile but eventually fail again. The module works for short periods of time but if put under an extended load,fails. That and other issues with the M15x caused me to return it.
Contacted Dell and returned the M15x and bought and built a Studio XPS 1645 (laptop #2) to replace it. Received the unit and literally within the 1st few hours,the 370 module failed exactly like the M15x.I thought o.k. a bad card and had tech support send out a new module for the XPS 1645. Received and installed it and the exact same problem happened. Failed when under an extended load. Again called tech support and was then dispatched an onsite tech to replace the entire motherboard and card. No resolution-card failed again. Spoke with a resolution specialist and returned it and again purchased a M15x (laptop #3-really liked the M15x over the XPS 1645)
Received the M15x-Bluetooth failure again. At this point, was considering dropping Dell altogether but thought I'd try the Studio 1558 (laptop #4) with the Bluetooth 365 module, in order to rule out the 370 card, first. Ordered and was delivered on the 5th of April, same exact issue-failure of card under a load. I am returning this defective Studio 1558 and again getting a M15x (laptop #5). I realize that the M15x Bluetooth card will fail again-in fact,am 100% sure it will fail,but have bought a Sony Bluetooth transmitter as a workaround.
What appears to be happening is that the card will shutdown when it gets warm.This is either a Broadcom manufacturing defect or a Dell engineering issue. I know now through personal experience that there is a serious issue with Dell Bluetooth cards.
If this was happening with only one laptop, I'd be ok with it but, this is occuring across multiple laptop platforms, with both Broadcom Bluetooth cards that Dell brands and sells.
This is either an oversight by engineering-maybe they didn't test the card under a heavy load, or Dell is knowingly selling defective equipment.
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Oct 11, 2009
I have a Dell XPS M1530 Laptop (T8300, 3gb, 8600M GT, wifi-n, dual-boot Vista+XP, ...), and 4 times out of 5 , when I want to put the PC in StandBy mode, it reboots.
Obviously, it gives me the " Windows did not shut down properly ; Start in Safe Mode/ Safe with Network" etc etc screen, and you can understand I find this pretty annoying. It also does so when I put it in hibernation mode.
It does so only with Vista, and it never did with XP. I just reformatted (the Vista partition) and installed + updated every Vista component and it still does it.
At first I thought it might have had a link in applications being open and me standing the computer by, but figured that even with the fewest apps running, it still does it 4 out of 5 times.
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Oct 28, 2008
I have experienced a strane problem with bluetooth. Generally it works fine, but sometimes when I connect some some kind of device (Nokia 6300 phone) and after some time turn off bluetooth(the switch on the right side) without turning of bluetooth in the phone, the whole BT module in Vista just hangs. The BT icon is available but no BT adapter is found (the system does not recognize the Dell Bluetooth Module) and it does not help to turn on and off for few times. But the worst is the fact, that after the BT maodule hangs i cannot turn off or suspend the computer. It just hangs at the Shutting down screen forever the only thing I can do is to turn it off by holding power button for longer time... When I first disconnet all BT devices and then turn off the BT module everything's OK and no other problems occur. Is this a driver or hardware issue ?
I have XPS M1530 with Vista SP1 (all updates applyed)
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Oct 4, 2009
First of all i apologize for my bad english... i'm german .
i'm new to this forum and got problems with my Dell bluetooth 370 card.
i somehow managed to software disable my bluetooth card before completely formatting my HDD.
now after installing windows 7 i'm desperately trying to install the bluetooth drivers. no success. it always says "Press fn+f2 to aktivate bluetooth" but that won't work. the hardware switch is ON and i tried a few other things like resetting the bios to factory settings, removing bluetoothcard and installing windows 7 without it (reinstalled it afterwards).
i also tried this file http://support.euro.dell.com/support...&fileid=213714 (R159805) but it won't work for my bluetoothcard saying "no capable devices found".
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Mar 28, 2010
All of the sudden, bluetooth stopped working on my laptop.
I installed the Dell driver when I first got the computer and everything was going fine. I was listening to music through some blue-tooth headphones this morning, when suddenly they unpaired.
Now, the BT light is on on the front of the computer, but the icon disappeared from the task bar. I tried reinstalling the driver, but got hung up when it asked to turn on blue-tooth with wireless button. The button doesn't do anything for turning on/off bluetooth that I can tell.
So now I'm stuck.
In Device Manager, there is no bluetooth 370 card. But I do have errors in the USB category and the "other devices" category.
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Feb 11, 2009
Clean installed win 7 on my new xps 1330, all went well and everything is functioning, including the biometric fingerprint reader. Problem is with the Broadcom/Widcomm BT driver that won't install, not even in win xp compatibility mode.
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Jan 18, 2009
I ordered my m4400 with the "Dell Wireless 370 Bluetooth 2.1 Minicard for Latitude E/Mobile Precision" option.
It has the little Bluetooth light above the keyboard... although I have no idea if that actually means it was shipped with the bluetooth I ordered.
For the life of me, I can't figure out how to enable bluetooth. I can't find the adapter in Device Manager, and I don't see any keyboard combos to enable it.
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May 3, 2009
how do i turn on bluetooth? there is no icon to turn it on. i do have the ability to turn it on. i did it before.
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Jun 3, 2009
I've had my Dell 1520 for 18 months now and had next to no problems but today I turned on my notebook and was presented with a "Found New Hardware" window claiming Windows needed to install driver software for my "Bluetooth Peripheral Device"
I click the "locate and install driver software (recommended)", it searches for the driver and then asks me to install from a disc...which i don't have. Then when I check for a "solution online" it tells me my Broadcom Bluetooth Device isn't compatible with Windows Vista, yet i've been using it perfectly fine for the past 18 months...Help!
I tried uninstalling the Widcomm software I got from the Dell Website, restarting and then re-installing but I still get 2 "Other devices - Bluetooth Peripheral Device" in the device manager and this never ending cycle of asking for a driver to be installed.
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Dec 18, 2009
I didn't order any bluetooth with my 1645, but I regret that :P Now I have BT in my old lappy (Lenovo 3000 N200-0769). Would it be possible to move the BT card from the Lenovo to my 1645 without any software issues? Hardware placement should be no problem...
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Apr 26, 2009
Since DELL replacing my mobo I have had no wifi / hdd lights on my XPS13.
I am wondering if he didn't put a wire back or some drivers need to be reinstalled?
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Feb 13, 2009
I would like to buy a wireless bluetooth mouse and I was thinking
if this mouse will work with bluetooth installed in M1530 {bluetooth 355 +EDR} and therefore I will have another USB slot free - or it will work only with its own bluetooth..
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Jul 5, 2009
I have a Vostro 1500 w/ Vista SP1. I've used Bluetooth extensively in the past, putting both a keyboard and mouse to use on a daily basis. I recently went out of state and didn't use it for a period of 10 days or so.
On my flight back I had turned the wireless card and bluetooth off to save battery life on the plane. Upon my return, I turned that switch back on.
Unfortunately, my computer fails to recognize my bluetooth devices now. The bluetooth light is on, however it doesn't work. When I search for devices, it says none found.
In device manager, no driver or bluetooth device is listed. When I tried to re-install the drivers, I receive a prompt from the installation program asking me to turn my bluetooth software on by using the radio switch or Fn+F2 or I have to cancel installation.
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Jun 11, 2009
So I dropped the extra 40 something for the bluetooth capability in my 1640, thinking it would be a fantastic way to save a usb port and add convenience for an external mouse.
Problem is, I've been to several futureshops, bestbuys, and londondrugs and none of them (okay, there was ONE) have bluetooth mice...
Where would a good place to look be, a place I can actually go in and get a feel (even if only through clear plastic) of the mouse (rather than online like NCIX or Newegg).
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Dec 23, 2009
I am having an issue that I can replicate on any E-series laptop and on XP, Vista and Win7.
When using A2DP audio (headphones) the BT370 adapter will just randomly disappear. I can stream audio for any amount of time, 5 minutes, an hour, all day long. So it is completely random.
It is no longer listed under device manager and turning on and off the toggle switch does not bring it back. The only thing that helps is rebooting .....
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Apr 11, 2010
I just got my 1647 in yesterday and it's been a struggle of immense proportions. I have a MSDN subscription, so I ordered it with Win7 Home and reformatted it when it got here to install Win7 Pro. I have finally got all of the yellow exclamation marks gone from the Device Manager, but I don't have any Bluetooth connectivity.
I could have sworn I checked that box during the build, but I can't find it in any of my documentation. What's worse, when I go back to the Dell EPP site, I don't even see the Bluetooth module listed as an option when trying to build another one. Could this mean that it isn't available on XPS's configured on the EPP system?
I do see the Bluetooth radio listed in the BIOS to be turned on by the wireless switch, but the light never comes on, on the front of the machine when turning wireless on and off. I'm taking that as a bad sign.
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Aug 13, 2009
can anyone show me a pic of the screws i need to install a bluetooth module on my studio 1737? i got an old apple ibook thats broken so i tore that apart to get a look at the inside hehe and i was thinkin i could use one of those screws?
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Nov 10, 2009
I am having some issues with the Dell bluetooth module. Firstly isnt this card supposed to be plug and play. Windows 7 and Ubuntu both do not detect this card. The device manager shows no missing drivers or anything. It only works after i install the dell bluetooth 370 application.
Now my problem is that I recently purchased a Motorola S805 bluetooth headset which pairs up with the laptop fine but if I go beyond 4 feet the music starts to stutter and the link is broken. After this the widcomm bluetooth app totally disappears from my system until I restart windows.
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Jul 15, 2009
I recently got a refurb M4400 off of Outlet. Everything is good, the specs were pretty much exactly what I wanted, except no Bluetooth (and it's missing a screw, but that is a smaller thing).
So no big, I thought, I just bought a Dell Bluetooth 370 unit off of eBay, thinking it'd be a 5-minute install.
So I have the unit installed fine physically, antenna wire connected, and the Bluetooth light lights up. I install the drivers from the Resource DVD that came with the machine, and Windows successfully detects the card .....
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Dec 4, 2009
so i just ordered a studio xps 16 over the phone and i guess the rep forgot to put in the bluetooth because when i asked her she said it was standard so i guess she didnt souble check but is there anything i can do about it now that i made the order?
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Oct 30, 2009
Tried to put together a laptop Inspirion 15 for my daughter today on the Dell website. Each and ever time there was no option for bluetooth. Spoke to a Dell rep on instant chat and he said windows7was not compatable
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