my business partner dropped her XPS 1330 and cosmetically damaged the case and cover.
we have Complete Care and Next Business Day coverage. phoned in the claim and Dell advised that NBD only applies to hardware failure due to Dell and not a dropped machine
When I purchased my notebook I only bought the next business day warranty can you still buy the complete care warranty if you are within the 21/30 days of purchase?
I spoke with one person at Dell they said it had to be bought at the time of purchase?
i have complete care but my 1420 is already 3 years old...is there anyway i can get dell to give me a new one or will they only fix the lid?
ive never talked to dell but maybe if im really nice they give me a new one and not just fix the lid?
I've had a ton of problems with this one in the past, from a cracked case (still cracked) to a dvd drive that doesn't work (dell didn't do anything, I didn't stay on them,) to a bunch of other problems.
Any way to get them to just replace it? I've had it for ~2 years, with another year left on my warranty.
I have been getting pissed with my Dell XPS M1530 a bunch lately because a good amount of things have been going wrong with it. I have mad multiple parts replaced.
I think that my hard drive is now going dead. And I can not get a non buggy trackpad for it. I have been getting so pissed ive been thinking of selling it and getting a Macbook.
I have a Complete Care warranty which means they will replace anything for free. do you guys think that if I complained enough, and tried to convince them enough, that they would replace my laptop in whole? I am guessing they probably wouldn't, since I have had it for almost a year, but it would be worth a try. The only thing is that they no longer offer the hi def lcd that I have in it.
My laptop is screwed, dell's repaired it a bunch of times. How much damage has to be done to just get a new one?
View 4 Replies View RelatedI used to have the ATI Radeon Pro 9800+ in it. The new 1520 has the integrated graphics. I know that sucks. I've requested consideration for a new graphics controller from Dell. If they don't give me one through support, how can I order the 256MB NVIDIA® GeForce® 8600M GT? I can't find a Dell part number or a listing of it on the website at all!
The 1520 has a Core 2 Duo T7300 processor (2.0 Ghz). My old machine had an Intel P4 3.2G processor. Will the new processor be as fast as my old one for games?
What's the best strategy to potentially get Dell to be sympathetic that I bought the laptop for a game machine, and the fact that an integrated graphics controller does bumpkiss for games?
Is there a big advantage to getting the complete care warrenty over the standard warrenty.
Im not worried that I am going to spill something or drop my laptop so I dont think the complete care is worth it, but I wouldnt mind some feed back from people who have had first hand experience.
I am looking to sell my XPS M1530. I was just wondering if any of you could tell me how the process of transferring the warranty goes. Step by step instructions would be nice.
View 4 Replies View RelatedMy laptop LCD has some scratches on it, nothing huge, but still annoying none the less and was caused from other people in my family using my laptop and not cleaning hands etc.
There is also what appears to be something stuck (like a piece of dust or dirt) because I can see it on the screen and then projected back on towards the actual LCD.
Will any of this be covered under my still active complete care warranty? Its an xps 1640.
I recently had a terrible accident with my i9100 and sent it in for repair on 8/30. It has been over a week and I had to inquire what is going on with it. They told me it was unrepairable and wuold be replaced, however they cannot tell me with what.
The dell chat is so odd to me, my next step is calling in.
Has anyone else had the i9100 replaced with Complete Care? I hope I don't get the shaft as my i9100 was stacked to the guts when I got it back in mid-04, before the MR9800 came out.
p4 3.2
WUXGA
dvd-r
60gb 7200
ati 9700
ordered with 512 ram but had 1gb corsair xms waiting at home.
Can't really remember what else, I know all the hardware was top notch and skimped out on all the unneccessary garbage.
I think a comparable model is the 1720, but what processor is comparable/faster. I hope it's not a 1520 as that one is only SXGA. I hate arguing with Dell because it takes a long time to get the point across and to get any action.
I just bought an m1710 on ebay and it has 2 months left in complete care warranty. I also did the tranfer ownership and its under my name now. Can I use the cc warranty if the laptop gets broken?
View 7 Replies View Relatedmy 9300's 7800GTX is going belly up; one problem - its not with me. It is with my fiance, and she is in another state.
To make it worse, this laptop is... modified. Basically, it has had the case completely replaced (XPS G2 keyboard top, Dell Precision LCD lid. To see what i mean, look here: [url].The CPU is also pin-modded, and of course, was BIOS modded to allow the 7800GTX (not my work however; bought it like that).
Now, i have complete care and Next Business Day Onsite. If i call Dell to have them fix the machine...
1) Will i run into a problem becuase its not with it's warrenty owner?
2) Will i run into a problem because its modded?
3) Would they even have the 7800GTX anymore to fix it?
I guess worse comes to worse, i will have my fiance wait a month (which sucks, becuase she really needs that computer), and resore the machine to original look (and maybe no pinmod; but given how hard it was to do........), and then ask for a full replacement if need be. But, i would like to explore other options first.
So I seen/experienced what made dell great and later on being twenty times transferred to mindless script reading non English speaking CSRs.
Well i just looked at that and laughed. this laptop was at IT desk since an employee ran it over with the car .
I am sorry but I found this funny. But since it is a "dell customer service Issues"... this laptop carries Complete care .... thanks dell. so I will not go off on Dell,
I will vote with my wallet so far with all the delays, lost orders, delayed shipping, accessory line never has anything in stock i am still coming back
My wife had a D430 die on her last month. It was still under the next business day on site warranty. But Dell insisted we ship it back to them for repairs.
We opened the support case on April 13th. They sent us a box overnight, we shipped the laptop back to them. They emailed on April 26th (13 days later on a next business day warranty) that the machine is beyond repair and they will replace it under complete care.
So I receive a package from Dell on April 27th, thinking it was the replacement. But no, it was the dead hard drive fro her old machine. for some reason they shipped it back to us.
Still no news from them on when we can expect to receive a replacement system. Also the online support status page now can't find our support case either by service tag, or case #. and the warranty page shows the service tag does not have any valid warranty associated with it anymore. (it was under warranty until September of this year).
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
I opted for the 4 year complete care package and was curious if it covers a battery or not.
I would get out my paperwork but it's currently buried in boxes. I could, but is there another area online I could check?
I already tried to see it on the website under my service tag, but it just says the amount of days left on the warranty and not the actual warranty itself.
Just had a quick question. How long does it usually take for the replacement system to be shipped, and is it overnight shipping with tracking?
Dell kinda left me in the dark on this one...
Also, I had a upper range m1210, might I get an m1330 as the replacement?
I am wondering if this warranty equals to Complete Care in the States or not.
View 7 Replies View RelatedI've ben waiting patiently(ish) for my delivery from Dell, and using the status page I've managed to follow it for so far, but the last action updated was on the 26th, nothing since........................................
View 6 Replies View RelatedSo I plan to take advantage of Dell deals and order a 15. I've got it configured with the 1GB ATI card.
What I can't decide is between better screen, or better processor. I have to come in under $1,000 shipped, and can't have both.
15.6” High Definition (720p) LED Display with TrueLife (Standard)
15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife [add $75] ......
So without realizing it I let the warranty on my SXPS 1640 run out in February. I found out when the hard drive crashed March 1st. No big deal I know how to replace a HD and it is not worth the fight to try and get the warranty extended since I was a day past.
However the next week I get the BIOS message about the AC Adapter is not recognized on boot.
After doing research for 2 weeks now I know it could be 1 of 3 things, battery, adapter, or motherboard.
This makes me sick at my stomach. I have been a loyal Dell customer for 5 years and I finally get a lemon.
I have the computer listed in my signature and I'm getting a replacement in a few weeks, and I do not yet know what the specs are. I am very hesitant about getting this replacement because of the bad experiences I have had with this computer so far. The rep offered me a full refund but that meant I would have to go a certain amount of time without a computer. I then told him just continue to process my current replacement, then when I received that, I would decide whether or not I would want to keep it. He then told me that he would expedite the current repair and it wouldn't be a problem to receive a refund in the future. The only problem I have is deciding what would be better than the SXPS, that I could buy for approx $2,200? Should I go alienware? Is the nvidia card in the M15X better than the ATI 4670? I guess I just have so many unanswered questions.
View 6 Replies View RelatedAny other difference other than turbo? For my uses I really don't see where turbo is going to be beneficial. My most demanding task is encoding where all four cores are going to be used so turbo will be moot. Anything I am missing here? I don't do enough encoding to justify the i7, IMHO day to day performance will be better with the higher clocked 1i3/i5. $75 difference.
IGP vs. Dedicated
No gaming so no dedicated card needed? One thing I am really liking with my current rig is the nvidia GPU with flash 10.1 enabling support for it. If I am understanding this correctly the GMA4500 is supported so it should be fine. Main thing is HD youtube videos, I noticed a tremendous difference once I installed the beta. $110 difference.
A friend of mine just purchased a Dell Studio 15 and I realized the Dell Dock on it would be a useful app for my XPS M1530 as well.
However, I've been reading past posts and articles saying that the Dell Dock has bugs and is not as stable as other freely available ones like Objectdock, Rocketdock, and Stardock.
I have a Dell Inspiron 9400 with a rev0 7900gs Go, and I recently flashed it with the 7900GTX bios (790GTXUN.ROM) and followed the info given on post 1 here: [url]
The clocks for this BIOS were set at 500/600 by default, but I went ahead and clocked them up to 530/630, then eventually up to 575/700. I am running ATi Tool 0.27b2 and ran the artifact test, it ran for about 10 minutes and then some artifacts started to show at about 93c. As soon as they started coming up, I canceled the artifact test then rebooted, and re flashed back to the original 7900GS BIOS. I have been playing WoW for the last 30mins and it has been running fine but I am worried that I may have damaged my card, would anyone please be able to tell me what you think or what could have caused the artifacting?
I'm currently looking to purchase a M1330 and wondered if there's anything I should look out for when searching?
For example LED screen over CCFL?
Also what else should I look out for? Replaced MB or GPU?
I've read about some overheating issues, could they have been fixed?
which is better red or black...
There are a couple of things I couldn't find here despite the FAQs and all the posts I read. They are:
- My pc came with the T2500 cpu (that's a core duo). Is it possible to fit in a core 2 duo in this motherboard? If not, which motherboard should I get from ebay?
- I want (or rather, desperately need) to replace my ATI x1400. I can get a geforce 7950 at ebay, but they cost about $400. I also found the quadro fx1600m, which is a DirectX 10 card (probably a 8xxxm?) and for much less money. Does the fx1600m work with the e1705? the guy in this post fitted one but didn't work with internal LCD. Does it make any sense? Should I risk it and buy one?
I had a chat recently with a Dell rep and he said that basically the only way to get any sort of warranty (in Canada) is to show definitive signs of malfunction on the GPU.
Recently the left side of my computer has been incredibly hot, and annoying to lay my wrists on the palm rest areas (ironic, I know).
Anyway he told me to do the FN + power button combination to boot up and it would run the diagnostic test to determine if anything was wrong .....
I am intending to buy a Vostro 1320, I will use it for text editing, Internet surfing, occassional photoediting, so I don't have high hardware demands only that computer works smoothly.
There are some things which I dont understand:
1) they offer processors with fsb 800 Mhz and fsb 1066 Mhz, but the RAM memory works on 800 Mhz
I am prepared to pay for little bit better processor but do I have advantage of better CPU when I have slower Ram ?
2) they have also half-height and full-height wireless card,
is it some particular advantage with half-height ?
3) is it worth to buy 256 MB Nvidia instead of onboard Intel X4500MHD graphics card, and as I said my demands on graphics are not so high ?