Dell :: Complete Care On A Modded Laptop
Jul 25, 2007
my 9300's 7800GTX is going belly up; one problem - its not with me. It is with my fiance, and she is in another state.
To make it worse, this laptop is... modified. Basically, it has had the case completely replaced (XPS G2 keyboard top, Dell Precision LCD lid. To see what i mean, look here: [url].The CPU is also pin-modded, and of course, was BIOS modded to allow the 7800GTX (not my work however; bought it like that).
Now, i have complete care and Next Business Day Onsite. If i call Dell to have them fix the machine...
1) Will i run into a problem becuase its not with it's warrenty owner?
2) Will i run into a problem because its modded?
3) Would they even have the 7800GTX anymore to fix it?
I guess worse comes to worse, i will have my fiance wait a month (which sucks, becuase she really needs that computer), and resore the machine to original look (and maybe no pinmod; but given how hard it was to do........), and then ask for a full replacement if need be. But, i would like to explore other options first.
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Jan 5, 2010
My laptop is screwed, dell's repaired it a bunch of times. How much damage has to be done to just get a new one?
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Sep 22, 2009
When I purchased my notebook I only bought the next business day warranty can you still buy the complete care warranty if you are within the 21/30 days of purchase?
I spoke with one person at Dell they said it had to be bought at the time of purchase?
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Apr 20, 2010
i have complete care but my 1420 is already 3 years old...is there anyway i can get dell to give me a new one or will they only fix the lid?
ive never talked to dell but maybe if im really nice they give me a new one and not just fix the lid?
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Dec 19, 2009
I've had a ton of problems with this one in the past, from a cracked case (still cracked) to a dvd drive that doesn't work (dell didn't do anything, I didn't stay on them,) to a bunch of other problems.
Any way to get them to just replace it? I've had it for ~2 years, with another year left on my warranty.
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Mar 11, 2009
I have been getting pissed with my Dell XPS M1530 a bunch lately because a good amount of things have been going wrong with it. I have mad multiple parts replaced.
I think that my hard drive is now going dead. And I can not get a non buggy trackpad for it. I have been getting so pissed ive been thinking of selling it and getting a Macbook.
I have a Complete Care warranty which means they will replace anything for free. do you guys think that if I complained enough, and tried to convince them enough, that they would replace my laptop in whole? I am guessing they probably wouldn't, since I have had it for almost a year, but it would be worth a try. The only thing is that they no longer offer the hi def lcd that I have in it.
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Aug 28, 2007
I used to have the ATI Radeon Pro 9800+ in it. The new 1520 has the integrated graphics. I know that sucks. I've requested consideration for a new graphics controller from Dell. If they don't give me one through support, how can I order the 256MB NVIDIA® GeForce® 8600M GT? I can't find a Dell part number or a listing of it on the website at all!
The 1520 has a Core 2 Duo T7300 processor (2.0 Ghz). My old machine had an Intel P4 3.2G processor. Will the new processor be as fast as my old one for games?
What's the best strategy to potentially get Dell to be sympathetic that I bought the laptop for a game machine, and the fact that an integrated graphics controller does bumpkiss for games?
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Aug 16, 2007
Is there a big advantage to getting the complete care warrenty over the standard warrenty.
Im not worried that I am going to spill something or drop my laptop so I dont think the complete care is worth it, but I wouldnt mind some feed back from people who have had first hand experience.
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Mar 29, 2009
I am looking to sell my XPS M1530. I was just wondering if any of you could tell me how the process of transferring the warranty goes. Step by step instructions would be nice.
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Mar 10, 2010
My laptop LCD has some scratches on it, nothing huge, but still annoying none the less and was caused from other people in my family using my laptop and not cleaning hands etc.
There is also what appears to be something stuck (like a piece of dust or dirt) because I can see it on the screen and then projected back on towards the actual LCD.
Will any of this be covered under my still active complete care warranty? Its an xps 1640.
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Sep 10, 2007
I recently had a terrible accident with my i9100 and sent it in for repair on 8/30. It has been over a week and I had to inquire what is going on with it. They told me it was unrepairable and wuold be replaced, however they cannot tell me with what.
The dell chat is so odd to me, my next step is calling in.
Has anyone else had the i9100 replaced with Complete Care? I hope I don't get the shaft as my i9100 was stacked to the guts when I got it back in mid-04, before the MR9800 came out.
p4 3.2
WUXGA
dvd-r
60gb 7200
ati 9700
ordered with 512 ram but had 1gb corsair xms waiting at home.
Can't really remember what else, I know all the hardware was top notch and skimped out on all the unneccessary garbage.
I think a comparable model is the 1720, but what processor is comparable/faster. I hope it's not a 1520 as that one is only SXGA. I hate arguing with Dell because it takes a long time to get the point across and to get any action.
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Jan 12, 2010
I just bought an m1710 on ebay and it has 2 months left in complete care warranty. I also did the tranfer ownership and its under my name now. Can I use the cc warranty if the laptop gets broken?
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Jul 29, 2009
So I seen/experienced what made dell great and later on being twenty times transferred to mindless script reading non English speaking CSRs.
Well i just looked at that and laughed. this laptop was at IT desk since an employee ran it over with the car .
I am sorry but I found this funny. But since it is a "dell customer service Issues"... this laptop carries Complete care .... thanks dell. so I will not go off on Dell,
I will vote with my wallet so far with all the delays, lost orders, delayed shipping, accessory line never has anything in stock i am still coming back
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May 3, 2010
My wife had a D430 die on her last month. It was still under the next business day on site warranty. But Dell insisted we ship it back to them for repairs.
We opened the support case on April 13th. They sent us a box overnight, we shipped the laptop back to them. They emailed on April 26th (13 days later on a next business day warranty) that the machine is beyond repair and they will replace it under complete care.
So I receive a package from Dell on April 27th, thinking it was the replacement. But no, it was the dead hard drive fro her old machine. for some reason they shipped it back to us.
Still no news from them on when we can expect to receive a replacement system. Also the online support status page now can't find our support case either by service tag, or case #. and the warranty page shows the service tag does not have any valid warranty associated with it anymore. (it was under warranty until September of this year).
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Feb 14, 2008
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
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Jul 12, 2009
I opted for the 4 year complete care package and was curious if it covers a battery or not.
I would get out my paperwork but it's currently buried in boxes. I could, but is there another area online I could check?
I already tried to see it on the website under my service tag, but it just says the amount of days left on the warranty and not the actual warranty itself.
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Mar 14, 2009
my business partner dropped her XPS 1330 and cosmetically damaged the case and cover.
we have Complete Care and Next Business Day coverage. phoned in the claim and Dell advised that NBD only applies to hardware failure due to Dell and not a dropped machine
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Jan 4, 2008
Just had a quick question. How long does it usually take for the replacement system to be shipped, and is it overnight shipping with tracking?
Dell kinda left me in the dark on this one...
Also, I had a upper range m1210, might I get an m1330 as the replacement?
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Jan 26, 2010
I am wondering if this warranty equals to Complete Care in the States or not.
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Jan 23, 2009
1. Is their any unofficial, modded, or good BIOS for this laptop? I currently have 3508
2. Is their anyway to update the graphics card bios for this laptop?
3. Does this laptop support Bluetooth? I heard it did, and I heard it didn't.
4. Is there anyway I can control fan speed?
5. If I'm using the back USB ports of my laptop, and repeatedly plug and unlpug my speakers from the wall plug, my USB devices turn off for a quick second and come back. Is this normal?
6. On the front of my laptop, I have 3 audio jacks. I have no idea what the 3rd one does.
7. Is their anyway to use the € and $ keys on my laptop without Launch Manager?
8. I have 2 switches on the front of my laptop. 1 For Bluetooth and 1 for Wifi. So if I didn't have bluetooth, what would the bluetooth swich do even? (Related to question 2)
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Jun 13, 2009
Does anyone know how to mod the studio 1535/37 speakers to make them better. NOT THE LOUDER MOD.
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Oct 17, 2008
im sturggling with my laptopvideo2go drivers iv tried for days to get it working but the driver and inf file doesnt seem to change it to a geforce card in device manager and therefore gaming performance is terrible
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May 9, 2008
I have a 9300 that has been modded to an XPS Gen2 with the 7800 GTX in it. The battery that I have sometimes gives me the flashing orange light. When it's not doing that, it only last about an hour. It used to last much longer. I also think it's going out becaus of the orange light that flashes from time to time.
I want to buy a new one off Ebay but there are so many sellers and it looks like there are a good number of variances from the batteries. Some say 7200, some say 6600. I know what I want there, but my question is this:
Does anyone know of a good Ebay seller that sells a quality and correct product for my laptop?
Or does anyone have a place that will sell me a quality product? I don't want to pay $150 for a battery from Dell.
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Mar 13, 2009
I read from somewhere there is modded bios for D630 exists. I have googled around but unable to find one. I need it to overclock my X9000 cpu.
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Jan 7, 2010
I have an m6400 already but the battery just doesn't quite work for me at school. I could sell it, snag an m4400 + slice, get a netbook,
or keep my m6400 and somehow make the battery last longer. I suppose I could just put it to sleep and change batteries but that seems
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Sep 29, 2009
i just installed Catalyst version 9.9 from here:
http://game.amd.com/us-en/drivers_ca...common-vista32
+ modded driver-package from here:
http://www.driverheaven.net/modtool.php
(everything seems really fine. better FPS and more smooth playing) ....BUT in my old DELL-Ati driver 8.6 i could change my colour-saturation inside CCC (i found it under desktop properties i think)....but in this newset 9.9 i dont see any "saturation-controll"
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Apr 28, 2009
I see many touchscreen kits on eBay for the AAO and EEE PCs, and I was wondering how well they worked. It would be pretty awesome to have a touchscreen AAO (especially with the added touchscreen compatibility of Windows 7). So to those who have made the modification: How difficult was it on a scale of 1 to 10?
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Jun 2, 2008
DISCLAIMER! - I will not be responsible for what you do with your cards. However, I wanted to create a thread that would show those that want to play what the 8800m GTXs are capable of.
Before we get started. Let me explain the theory and the reasoning behind this whole thing.
Dell is not in the business of creating computers that burn up, and as most are very aware, they factor in a lot of room for overclocking and game enthusiasts that want to push their hardware to the limit. Here however, they did a "no no" IMO. However it's also the only way that they could tame the beast the 8800 is.
At the heart of the problem is the Dell PSU which is only rated at 230 watts and is close to being maxed and general heat generated by the cards themselves.
The standard 8800s as they arrive from dell, are set to run @ 1.00 volts. This however is a long shot from desktop versions of the cards running @ over 1.3 volts which are near identical in architecture. (some desktop users volt their's to over 1.4 volts!!!!)
What gives? Well from doing a little research, I found out that Dell, is not alone in undervolting these cards and Clevo along with dell does this as well except they undervolt even more! Down to 0.95V!!
Now the benefit of the undervolt, is that you generate a lot less heat. However the less voltage you allow the card, the less stable the card becomes at higher clock frequencies. From reading the posts on this forum alone, I noticed that most people run into artifacting between 620mhz and 645mhz core clocks and 950 memory clocks. The reason for this, is that at those clocks, you are asking the GPUs to do more work, then the voltage supplied to them will allow. All cards are different, but for the most part will run into stability problems before they run into heat problems. Testing this, I found that the GPU fans don't even kick on high during Crysis a game that should push any GPU and its fans to high................................
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Dec 25, 2009
I use the laptop with it plugged in 80% of the time and do my best to ensure the laptop is cool. I dont do any gaming on it, but do watch quite a few films (with it sitting on a basket so there is a good few inches underneath to prevent over heating.
After all of this i have lost 40% of my battery life, which i find horrendous. If this keeps up ill have to replace it 18months after buying my laptop. I intend to call Dell over this ASAp but in the meantime i want to know what i can do to preserve my battery life.
Should i leave the battery plugged in all the time, i do move the laptop round quite a bit, so having the battery there to save myself from shutting it down etc would is usefull to me.
I am carefull over the operating temperatures and i very rarely 'stress' the laptop. I could also count the number of times the battery has been left to drain
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Oct 16, 2009
iv been looking around the and everyone says dell will only cover damage and not theft
this is quite worrying as i ordered a m6400 maxed out and its just to much to lose out on
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