Is there a big advantage to getting the complete care warrenty over the standard warrenty.
Im not worried that I am going to spill something or drop my laptop so I dont think the complete care is worth it, but I wouldnt mind some feed back from people who have had first hand experience.
When I purchased my notebook I only bought the next business day warranty can you still buy the complete care warranty if you are within the 21/30 days of purchase?
I spoke with one person at Dell they said it had to be bought at the time of purchase?
i have complete care but my 1420 is already 3 years old...is there anyway i can get dell to give me a new one or will they only fix the lid?
ive never talked to dell but maybe if im really nice they give me a new one and not just fix the lid?
I've had a ton of problems with this one in the past, from a cracked case (still cracked) to a dvd drive that doesn't work (dell didn't do anything, I didn't stay on them,) to a bunch of other problems.
Any way to get them to just replace it? I've had it for ~2 years, with another year left on my warranty.
I have been getting pissed with my Dell XPS M1530 a bunch lately because a good amount of things have been going wrong with it. I have mad multiple parts replaced.
I think that my hard drive is now going dead. And I can not get a non buggy trackpad for it. I have been getting so pissed ive been thinking of selling it and getting a Macbook.
I have a Complete Care warranty which means they will replace anything for free. do you guys think that if I complained enough, and tried to convince them enough, that they would replace my laptop in whole? I am guessing they probably wouldn't, since I have had it for almost a year, but it would be worth a try. The only thing is that they no longer offer the hi def lcd that I have in it.
My laptop is screwed, dell's repaired it a bunch of times. How much damage has to be done to just get a new one?
View 4 Replies View RelatedI used to have the ATI Radeon Pro 9800+ in it. The new 1520 has the integrated graphics. I know that sucks. I've requested consideration for a new graphics controller from Dell. If they don't give me one through support, how can I order the 256MB NVIDIAŽ GeForceŽ 8600M GT? I can't find a Dell part number or a listing of it on the website at all!
The 1520 has a Core 2 Duo T7300 processor (2.0 Ghz). My old machine had an Intel P4 3.2G processor. Will the new processor be as fast as my old one for games?
What's the best strategy to potentially get Dell to be sympathetic that I bought the laptop for a game machine, and the fact that an integrated graphics controller does bumpkiss for games?
I am looking to sell my XPS M1530. I was just wondering if any of you could tell me how the process of transferring the warranty goes. Step by step instructions would be nice.
View 4 Replies View RelatedMy laptop LCD has some scratches on it, nothing huge, but still annoying none the less and was caused from other people in my family using my laptop and not cleaning hands etc.
There is also what appears to be something stuck (like a piece of dust or dirt) because I can see it on the screen and then projected back on towards the actual LCD.
Will any of this be covered under my still active complete care warranty? Its an xps 1640.
I recently had a terrible accident with my i9100 and sent it in for repair on 8/30. It has been over a week and I had to inquire what is going on with it. They told me it was unrepairable and wuold be replaced, however they cannot tell me with what.
The dell chat is so odd to me, my next step is calling in.
Has anyone else had the i9100 replaced with Complete Care? I hope I don't get the shaft as my i9100 was stacked to the guts when I got it back in mid-04, before the MR9800 came out.
p4 3.2
WUXGA
dvd-r
60gb 7200
ati 9700
ordered with 512 ram but had 1gb corsair xms waiting at home.
Can't really remember what else, I know all the hardware was top notch and skimped out on all the unneccessary garbage.
I think a comparable model is the 1720, but what processor is comparable/faster. I hope it's not a 1520 as that one is only SXGA. I hate arguing with Dell because it takes a long time to get the point across and to get any action.
I just bought an m1710 on ebay and it has 2 months left in complete care warranty. I also did the tranfer ownership and its under my name now. Can I use the cc warranty if the laptop gets broken?
View 7 Replies View Relatedmy 9300's 7800GTX is going belly up; one problem - its not with me. It is with my fiance, and she is in another state.
To make it worse, this laptop is... modified. Basically, it has had the case completely replaced (XPS G2 keyboard top, Dell Precision LCD lid. To see what i mean, look here: [url].The CPU is also pin-modded, and of course, was BIOS modded to allow the 7800GTX (not my work however; bought it like that).
Now, i have complete care and Next Business Day Onsite. If i call Dell to have them fix the machine...
1) Will i run into a problem becuase its not with it's warrenty owner?
2) Will i run into a problem because its modded?
3) Would they even have the 7800GTX anymore to fix it?
I guess worse comes to worse, i will have my fiance wait a month (which sucks, becuase she really needs that computer), and resore the machine to original look (and maybe no pinmod; but given how hard it was to do........), and then ask for a full replacement if need be. But, i would like to explore other options first.
So I seen/experienced what made dell great and later on being twenty times transferred to mindless script reading non English speaking CSRs.
Well i just looked at that and laughed. this laptop was at IT desk since an employee ran it over with the car .
I am sorry but I found this funny. But since it is a "dell customer service Issues"... this laptop carries Complete care .... thanks dell. so I will not go off on Dell,
I will vote with my wallet so far with all the delays, lost orders, delayed shipping, accessory line never has anything in stock i am still coming back
My wife had a D430 die on her last month. It was still under the next business day on site warranty. But Dell insisted we ship it back to them for repairs.
We opened the support case on April 13th. They sent us a box overnight, we shipped the laptop back to them. They emailed on April 26th (13 days later on a next business day warranty) that the machine is beyond repair and they will replace it under complete care.
So I receive a package from Dell on April 27th, thinking it was the replacement. But no, it was the dead hard drive fro her old machine. for some reason they shipped it back to us.
Still no news from them on when we can expect to receive a replacement system. Also the online support status page now can't find our support case either by service tag, or case #. and the warranty page shows the service tag does not have any valid warranty associated with it anymore. (it was under warranty until September of this year).
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
I opted for the 4 year complete care package and was curious if it covers a battery or not.
I would get out my paperwork but it's currently buried in boxes. I could, but is there another area online I could check?
I already tried to see it on the website under my service tag, but it just says the amount of days left on the warranty and not the actual warranty itself.
my business partner dropped her XPS 1330 and cosmetically damaged the case and cover.
we have Complete Care and Next Business Day coverage. phoned in the claim and Dell advised that NBD only applies to hardware failure due to Dell and not a dropped machine
Just had a quick question. How long does it usually take for the replacement system to be shipped, and is it overnight shipping with tracking?
Dell kinda left me in the dark on this one...
Also, I had a upper range m1210, might I get an m1330 as the replacement?
I am wondering if this warranty equals to Complete Care in the States or not.
View 7 Replies View RelatedMy key board started malfunctioning about 3 weeks ago. I phoned Dell Support and they said that they would not talk to me because I voided my warrenty by installing Windows 7. Is that true? How call Dell get away with voiding a hardware warrenty when you install different software? There must be millions of customers who no longer are under warrenty and they do not know it.
View 5 Replies View Relatedis the first year when you buy the laptop consider a "HP standard warranty period" because i want to upgrade the warrenty for acidental drop warrenty for hp. Is it possible to upgrade if the "basic manufactory warrenty" didnt expire yet?
View 4 Replies View RelatedI know all hp desktops and laptops come with a 1 year warrenty. Does the warrenty cover accidental damage? I didnt damage mine But I dont know if the 1 year covers accidental damage or only the 2 year does.
View 3 Replies View RelatedDV9000 series, when you press the power, the lights blink ad then it powers off. So i dissembled it ad removed the motherboard to have a look, the 1 year warrenty had expired.
Now it seems this is a common problem with this series and seems to always point to a bad motherboard, bad chipset or graphics on the board.
Now it will be obvious i had opened it up as i removed a cable that was taped to the board. If there is an extended warrenty for this problem am i screwed?
does hp accidentaly drop/spill cover acid spill? just wondering cuz im going to use it in a lab full of strong acid that might burn the laptop.
View 3 Replies View Related1001Y PARTS ONLY WARRANTY
100DISTRIBUTOR UPG TO 3Y PARTS ONLY WARRANT
100BASE WARRANTY
I don't understand. I have 3 years or 1 year and (possible to upgrade to 3 years or what?)
Can anyone who owns one these share some feedback and experience with this laptop?
This laptop seems to be the only one on the dell site that is ~$1000 with a good graphics card and portable (14" or lower).
Just a quick question please. Been wanting to buy a laptop probably with an i5 520 processor.
Seen very good deals on Lenovo, unfortunately came to find out their BIOS is locked, and so with Sony too. Is Dell BIOS locked also, main reason is because I use virtualbox and other related software, and I need VT enabled, will this be an issue with Dell too, as with Lenovo it is (at least as per the threads on the Lenovo side, and no fix yet).
One other thing, talking about Lenovo again or even Acer, I've seen them offer a i5 520 on 14/15" laptops, then why is that I don't have an option to get an i5 520 on a Studio 15.
One last no-brainer question, sorry.. 15.6" screens have a resolution of 1366x768 (16:9) and newer 14" laptops I've seen also have the same resolution, is that also 16:9 and 720p ?
I have been see-sawing between the Sony Z and the E4200 (two very different machines) but being a Dell customer for the past decade, and having access to Premier and EPP, tipped the decision in favor of the the smallest E in the new Dell portfolio.
I thought I would start this thread as a 'catch all' place for all the folks who are ordering the new E4200. I have been looking for info on the E4200 in particular but there isn't much to be found though a few folks have indeed received their E4300s.
There seems to be some disappointment with the E4300. I am holding out until the backlit keyboard as well Latitude ON (hardware-based) are widely available. It does seem that some of the kinks still need to be ironed out from the lilliputian E-class Dells. Here's an early review that pretty much sums up the disappointment that some new owners are feeling:
[url]
Could you tell me the model numbers for the WXGA+ screens?
I know there's a LG and a Samsung one, right? Which one is the better of the two and what are the differences?
I found a shop which might be able to get me a screen cheap but i have to give them specific info on which panel i need.
So here is how I have read the Dell terms.
I am looking at getting a Studio 17 or a Studio XPS, both have the 12 month no payments, no interest. I was approved for 4 grand so everything will fit into my budget.
I also noticed, while reading the terms, that anything else purchased while purcahsing a qualifying product, will also be on the no payment/interest for a year.