Dell Inspiron 6400 :: System Restore Failure Message On Reboot

Mar 25, 2013

I have just attempted to do a factory reset of my wifes Laptop which appeared to have gone OK until the system attempted to reboot.

I am now stuck with the 2 liner

PBR  1 . . . Done
Loading DRMK Version 8.00

And that is that.

I have read through the bits I can find in the forum and Google and have set the Sata  to "enabled" in Power Management, as suggested, but still no luck.

I have also tried a windows repair as I have the discs supplied, both the Operating System (Win XP) and the driver disc but still can't move on.

I'm not sure if there is a problem with the community website but in the search box I keep getting a message when searching to say .. error retrieving file ....

The laptop was supplied with Norton Ghost but I think all of that must have been wiped when I initially did the Factory reset.

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since it said memory, I clicked on restore memory - which may have been wrong as it said I had videos, and I did not, and it said I had pictures, which I would only have had in e-mail. but I clicked to do it.  Took several hours to run. and still screen is blue/gray.  Now it won't even F8. Thinking my son-in-law may have disturbed something when he re-set it for me (took all their info off prior to military deployment - and when I tried to restore that may have conflicted with what he did.  (We got him btter unit,  I got old one)

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Laptop specs

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Acer :: 5100 Restore Failure Oxa0000002

Nov 23, 2008

Here is the story: PC started running slow, then started to get system failure BSODs.

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So, I made a system restore point, and burned a system recovery DVD. I then tried to do a clean install of Vista Home Premium.

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But it went through the entire install just fine, the new desk top came up, everything looked great for about a minute. Then it turned itself off and has yet to run.

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My friend's comuter's BIOS seems to be dead. When I turn it on the CapsLock light blinks for 2 times and nothing happens on my screen. I tried to remove battery and power cable for some minutes, but nothing changed. I also removed the CMOS battery and replaced it's RAM, but still got the same problem.

I've searched for solutions on everywhere, and most of the times I finally get stuck on this page. The combination of WIN+B seems to have no effect, something that makes sense as I'm almost sure they've deleted the HP_TOOLS partition.

In the page mentioned above, it's said that "a USB key with an HP_TOOLS volume can be used as an alternative". I really have searched everywhere, but I can't find how to create this USB drive. Where to find an extracted version of BIOS so I could restore from that. The only BIOS That I get from the driver's page is one ".exe" which I have to run it on that computer, which is impossible. 

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CryptRSA.efi
CryptRSA32.efi
SystemDiags.efi
SystemDiags32.efi
SystemDiags.s09
SystemDiags.sig
SystemDiags32.s09
SystemDiags32.sig

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BIOS recovery files
a way to create USB drive with HP_TOOLS

Tried, but didn't work:

restart
remove HDD
remove CMOS battery
replace RAMs
WIN+B combination
WIN+B combination, with the flash drive mentioned above connected

The computer is: HP Pavilion DV6-2117ev

Product number: WB331EA#B1A

Operating system: Probably Windows 7 (I don't think this has any importance right now)

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