Dell :: My Experience With The Studio 1555

I’ve had my Dell studio 1555 for about 3 days now and I thought I might tell my experience I’ve had with the laptop and Dell as a company.

I was in the market for a new laptop for about 2 weeks nothing suitable had come up, looked at a few Sony’s and HP’s and nothing was in my price range, the ones I wanted were £1000+.

I never considered dell after hearing all the horror stories that people have had, however I decided to look at them with an open mind, you know the phrase never judge a book by its cover. Anyway I was considering getting a relatively small laptop that I could carry around university, but at the same time I needed something with a little power to handle all those graphic intensive applications and decided to go for the Studio 1555 (price at £800 was great value) , I chose the high end model and because it had a built in blu-ray drive I thought I might as well upgrade the screen to 1080p, I ordered and that was that.

Being the impatient person I am, after the 3rd or 4th business day it was shipped I was wondering why no one had called to arrange a delivery, so I called them and they said “we can deliver it tomorrow morning.” Was really happy, and felt like an excited kid again.

Next day delivery man came and I signed for it with a big smile on my face. I opened up the box to find a shiny laptop inside, anyway I power it on to find some bloat ware that I didn’t want or need, so I thought I would start uninstalling the programs, MacAfee trial uninstalled no problem, same goes for the office trial, however when I tried to uninstall the Data online backup software it kept on giving errors, so I said full install of vista it is then… After the vista reinstall I loaded up all the correct drivers and everything was good to go.

Playing with for a first few hours I thought it’s a fast and snappy laptop and was really happy with the product. One thing I did notice every time I powered on the laptop on the vista welcome screen had horizontal lines running through it; I thought ill address that problem a bit later.

I put a Blu-ray disc of Spiderman 3 to test out the gorgeous screen and that it where all the problems began, first of all it didn’t recognize the disc, I thought it might be a faulty disc so I pressed eject and low and behold nothing came out, I tried pressing eject on my computer and trying it from the bios all to no avail, I know there some people out there that are going to say it’s a easy fix, but I am not going to take apart the laptop after a few hours of use.

That was the final straw basically have just got off the phone with them after being passed around their telephone lines like a piece of meat and being put on hold for the best part of half an hour, lol they first said they will call me back for a cancellation , i was having none of that and i said i needed sorting out today, to give dell credit they put me straight through. The delivery man will pick up the laptop on Monday and I am going to get a full refund within the next week or so….. Sorry I know this is a bit long but I had to get this of my chest, it’s such a shame because I really did like the laptop. It’s just a case of starting the whole process of buying a new laptop. Im thinking the studio xps but dell has really put me off...