this my first and probably last post. I just want to make you aware of my 3-4 months drama with this system and Dell "Phillipindia".
Here it goes... around 4 months ago I decided to replace my 3 year old Inspiron. I look at what dell has to offer and was immediately attracted by the look and specifications of their studio XPS 16.
So I choose one, max it up almost to the top, slide $2k and waited In about 20 days the system arrived... new, nice and shiny... first impressions where more than good... amazing screen colors, crazy performance, backlight keys, stylish design, burns bluray, amazing speakers... only downside at time what that the laptops was like a magnet for fingerprints... I remember that this little thing upset me in way at that time .....
Without boring you with all the details I wanted to inform this community of the wonderfully painful experience I had with Customer Support when I ordered my studio 17.
First it was a month lead time on a custom build. This I can understand since I did order it at the beginning of the school year.
So on the day it was supposed to ship they called me and told me it wasn't shipping because the screen was back-ordered and they had no idea when I would get it .....
I’ve had my Dell studio 1555 for about 3 days now and I thought I might tell my experience I’ve had with the laptop and Dell as a company.
I was in the market for a new laptop for about 2 weeks nothing suitable had come up, looked at a few Sony’s and HP’s and nothing was in my price range, the ones I wanted were £1000+.
I never considered dell after hearing all the horror stories that people have had, however I decided to look at them with an open mind, you know the phrase never judge a book by its cover. Anyway I was considering getting a relatively small laptop that I could carry around university, but at the same time I needed something with a little power to handle all those graphic intensive applications and decided to go for the Studio 1555 (price at £800 was great value) , I chose the high end model and because it had a built in blu-ray drive I thought I might as well upgrade the screen to 1080p, I ordered and that was that.
Being the impatient person I am, after the 3rd or 4th business day it was shipped I was wondering why no one had called to arrange a delivery, so I called them and they said “we can deliver it tomorrow morning.” Was really happy, and felt like an excited kid again.
Next day delivery man came and I signed for it with a big smile on my face. I opened up the box to find a shiny laptop inside, anyway I power it on to find some bloat ware that I didn’t want or need, so I thought I would start uninstalling the programs, MacAfee trial uninstalled no problem, same goes for the office trial, however when I tried to uninstall the Data online backup software it kept on giving errors, so I said full install of vista it is then… After the vista reinstall I loaded up all the correct drivers and everything was good to go.
Playing with for a first few hours I thought it’s a fast and snappy laptop and was really happy with the product. One thing I did notice every time I powered on the laptop on the vista welcome screen had horizontal lines running through it; I thought ill address that problem a bit later.
I put a Blu-ray disc of Spiderman 3 to test out the gorgeous screen and that it where all the problems began, first of all it didn’t recognize the disc, I thought it might be a faulty disc so I pressed eject and low and behold nothing came out, I tried pressing eject on my computer and trying it from the bios all to no avail, I know there some people out there that are going to say it’s a easy fix, but I am not going to take apart the laptop after a few hours of use.
That was the final straw basically have just got off the phone with them after being passed around their telephone lines like a piece of meat and being put on hold for the best part of half an hour, lol they first said they will call me back for a cancellation , i was having none of that and i said i needed sorting out today, to give dell credit they put me straight through. The delivery man will pick up the laptop on Monday and I am going to get a full refund within the next week or so….. Sorry I know this is a bit long but I had to get this of my chest, it’s such a shame because I really did like the laptop. It’s just a case of starting the whole process of buying a new laptop. Im thinking the studio xps but dell has really put me off...
I've had my Studio 1537 for over a week now, and I have two questions.
1. Do you experience sound crackling? If so, what Wifi card do you have? I have the Intel Wifi 5100 card, which does occassionally cause some crackling.
2. The headphone jack has some line noise which is present all the time. Do you have this as well?
Can I get folks who have the Studio 15 w/ATI post their WEI numbers? I'm concerned the Studio 15z from Best Buy is actually beating the 1558 and that disappoints me.
Processor - 6.7 RAM - 5.9 Graphics - 4.9 Gaming - 6.2 Hard disk - 5.9
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
i just bought a Sony Vaio Z (1600x900 resolution) and noticed that the 1600x900 resolution is way to small for me, cant barley see any text on the screen
so when i change to the next resolution (1280x) all the text and fonts get horribly blurry and "loses" the crisp that it had in the 1600x
im new here just wanna ask about my new xps studio laptop..
i bought it with a 64bit vista OS, the problem is i cant install a cad software because its for 32bit..can i install my laptop with a 32 bit OS? would it be no problem regarding my drivers?
Suppose I purchase one today at full retail price. Then, in say a week, there's a 20% (or whatever) coupon that comes out, or they go on sale.
Can I call Dell and ask for the difference? I know they have a 21 (or whatever) day return policy, so I would imagine the sale or coupon would have to come within that time frame.
Another question: Does the return policy time begin when I order or when it ships or when I receive it? .
Hey everyone one..i know there has been a some chatter here and there about overclock with the sxps 1640. Most in fact want to down clock to fix heating issues lol. Well i have my xps running pretty well and heat is not a factor anymore. athough im still not too happy about how much i spent..just making this laptop reasonable. anyways has anyone ventured with setfsb or anything?
When configuring each machine as closely as possible, is the only real difference form factor? Is 1920x1080 on 15.6 vs 16 that big of a deal? Are there features in the 1640....
After installing some core drivers, I still could not see the Dell symbol and the Studio XPS 1640 series in My Compyter/ Properties.
Moreover, the eject button of my DVD slotload doesn't know anymore, even if I have check I downloaded the lastest driver of it. (but I can eject by right click in the DVD driver in My Computer and my laptop still reads CD/DVD as usual)
In addition, after install ATI 3670 drivers, I do not see the ajustment for my graphic card anymore.
Any one knows which drivers and software I should install to get my Dell as a new Factory Image Dell Studio XPS 1640 with Windows 7 64 bit, please let me know.
Here are the details of my laptop:
Intel® Core™ 2 Duo Processor P8600 (2.40Ghz, 3MB, 1066MHz), Genuine Windows Vista® Home Premium SP1(32 BIT) - English Base Intel® Core™ 2 Duo Processor P8600 (2.40Ghz, 3MB, 1066MHz) Memory 4096MB 1067MHz Dual Channel DDR3 SDRAM [2x2048] .....
I honestly cannot make my mind up on what laptop to go for. I am actually agononizing over this and any help would be greatly appreciated. What would you guys do?
Sorry if this is posted in the wrong area but I tried one 2 days ago and had no reply's (which I know is not indicative of this fine forum ). To the ppoint. Adore my new laptop.
Not so fond of Vista. Like that is news. Anyhow I just want to know if any xps 1640 owner has achieved an install of Win 7 and managed to get all the various dell additions to work, ie dell camera facial recog, pinch touch pad, fual monitor etc.
A Dell Studio 1737 OR the Dell Studio XPS 1640? The Studio 1737 has been out longer for any problems to be fixed and whatnot and comes at a lower price. The Studio XPS 1640 has been out for just a couple of months and there are dozens of reports of BSOD's, heating issues, etc...
I would like to get the Studio XPS 1640, but generally I wait about 4-6 months after the product has been released before buying. There are talks about a built-in TV Tuner, but I haven't seen that on the Dell website. People are also saying Dell is going to upgrade the video card .....
I have a STUDIO XPS 1640 I bought an USB Digital Microscope I cannot get the drivers to install! I have a dell desktop both the notebook and the desktop are running the same version of windows vista and the drivers for the USB Digital Microscope installed on the desktop. So my question is how do I get the USB Digital Microscope working on my STUDIO XPS 1640 notebook? I really need to get the USB Digital Microscope to work on the notebook. The reason I bought the notebook was to keep the my kid off my desktop!
I bought my 1640 refurbished and it had eveything I wanted except for Blue Ray. So to rectify this I went on a search for a Blue Ray that would fit - Dell wanted $389 for a refurb-
I found a a tear down picture and zoomed in to get the part number BC-5600S. I confirmed this with the service manual.
I found one on Ebay for $130 so I ordered it. Some of the other players out there have an eject button - the BC-5600S does not have a eject button. Has any one done this upgrade and could offer some tips or advise? Or am I going to be the guy that needs to do that for you?
I'm trying to figure out how to set it to prefer 802.11a over 802.11g when both are offered in an area. I am usually in areas where 802.11g is completely clogged and 802.11a is totally free.
I have it set for 802.11a/g only, but it keeps defaulting to 802.11g and never goes to a unless a is the only thing offered. The only way I can get it to go to 802.11a is if I set it to 802.11a only.
I do a lot of roaming, and 802.11a is not offered everywhere so it is annoying to have to constantly go into the device manager and change it from 802.11a only to 802.11a/g.
My card is an Intel Wifi Link 5100 AGN. Does anyone know how to get it to prefer 802.11a over g when they are both offered? There seems to be no option to do it like most cards do. I recently updated the drivers to the latest version, too
the one on the right is black 1640 with rgb led which i bought in 4/09; left is white 1640 with rgb led just arrived this week: the hardware id is the same on both lcd: sec5448
the lcd test from notebookcheck.net shows 270 nit on the one sits at right; no test result on the left one, but i guess its about 300 nit. its very obvious when you gotta see them side by side, the left is brighter and whiter
