I have a new Dell M4400 Precision running Windows Vista 64bit. Th only function that works with the fingerprint reader is pre boot and windows log on.
I am not able to log onto web pages or applications. The fingerprint reader (in my case the FIPS unit but both are effected) is not attached to the system and will not detect as a biometric device. The fingerprint reader is connected to a unit called a Broadcom USH (Unified Security Hub). Since the unit is not detected as a biometric device you cannot use it with any fingerprint software such as PSQL (Upek's Protector Suite QL) or the built in software with Windows 7. The only software that it works with is ETS (Wave's Embassy trust Suit) which officially from Wave does not support and will not support 64bits OS. The ETS software however does not work even when a 32bit OS is used, Well at least not work in a practical manner.
I AM IN CONTACT WITH DELL LEVEL 2 SUPPORT AND ENGINEERING. BUT NEED HELP FROM OTHER DELL OWNERS TO FORCE DELLS HAND TO RESOLVE THIS POOR DESIGN FLOOR WHICH ONLY EFFECTS THE NEW DELL LAPTOPS.
FACTS KNOWN SO FAR
1. The Fingerprint readers used are standard USB readers
2. The port on the USH is a standard USB port.
3. The fingerprints are stored in the fingerprint unit.
4. The fingerprint reader will still work with the TPM disabled
5. The FIPS and HSPD security is part of the UPEK reader and has no bearing on the broadcom USH.
6. It is the USH that is blocking the fingerprint from Windows.
7. Up until approx 10 days ago Dell did not see this as an issue. But now see it as a high priority to resolve and are talking about developing a 64bit ETS.
8. Being able to use PQSL with the FIPS reader would resolve issues. Allowing webpage logon and application logon as all previous Dell units did.
9. The FIPS reader is supported by PSQL 2009 confirmed by UPEK.
10. Not confirmed only commented by a UPEK Tech that they are trying to resolve the broadcom compatibility issue that effects Dell.
11. The Broadcom USH controls the Smartcard and Contactless smartcard readers. The fingerprint reader is only connected to a USB port on this device which is restricted from the system. Like a locked port on a USB hub.
12. Which with out Dell owners speaking up as a whole Dell engineering will not listen to the Dell Pro support.
HOW WE CAN FIX IT
After speaking with UPEK and Dell pro support is is confirmed that this solution will resolve the issue of the fingerprint reader not being a biometric device and all of the problem associated with this simple fact.
If Dell engineering was to update the firmware on the Broadcom USH allowing the USB port that the fingerprint reader is attached to be seen by the system then all would be resolved and windows would see the fingerprint reader as a biometric device instead of Broadcom USH w/ fingerprint touch sensor. This would work the same way a USB port on a hub sees a device. For example a memory stick on a USB hub intergrated into a keyboard is not seen as a "Keyboard w/memory stick".
Dell pro support has already requested the update from Engineering and was told they are looking into a 64bit ETS. This does not add inbuilt support for windows 7. Unless Dell owners speak up together and in numbers ENGINEERING WILL NOT LISTEN. So please reply to this post if you are not able to use your new fingerprint unit in the practical way that a HP, Acer, Toshiba or owner of another brand laptop can.
Whenever I insert an SD card or Sony Memory Stick in the memory card reader (VGP-MCA20) of my SZ, the computer doesn't recognize it. If I double click on the removable drive, it hangs the computer. I tried 16MB and 512MB SD Cards and 16MB Sony Memory Stick. All of them don't work. I tried them with my FW notebook and they work fine. So, it is not the media problem.
I tried to restore from Recovery DVD with Windows XP, install with Windows Vista and I still have the same problem.
i have been trying to figure this out for a week with no luck and even no luck through dell.
I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?
I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.
I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.
i got my studio 17 and as soon as i got it i saw a little youtube video on the fingerprint reader and was wondering if it works well cuz i didnt order it with one but it looks pretty cool and fuctional and i am sick to death of typing in passwords if it is all its cracked up to be is there any way i could buy one and install it myself? thank you for your replies.
When I ordered my E6400, it said on the Dell configuration pages that it would have a UPEK fingerprint reader. I am quite sure I got another fingerprint reader since it says "Broadcom USH CV w/Fingerprint Swipe Sensor" in Device Manager. When I look closely at the quotes I got from the Dell sales guy it doesn't say UPEK anywhere on the E6400 quote but it does say UPEK on the E6500 quote.
Does the E6500 have the same (non-UPEK) fingerprint reader?
Is it possible to get the E6400 with a UPEK fingerprint reader?
I would like to have a laptop with the UPEK fingerprint reader since I ordered a Dell USB UPEK fingerprint reader with my laptop that I intend to use when the computer is in the docking station. The USB UPEK fingerprint reader doesn't work with the fingerprint software on my E6400. I am not 100% sure it will work even if I would have the same brand of fingerprint reader in the laptop but I think it should increase the chance a lot.
This is my first laptop with a fingerprint reader. I dont know much about them but would like to start using it. I cant find much documentation about it other than the Embassy Security Center software but there is a lot to that software (at least thats new to me).
Is this what I need to use for using the fingerprint or password for logging on my computer? What all are you people doing with yours?
My old xp laptop had a password for windows log on but that was much simpler to set.
I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.
I'm looking to get a new laptop and wanted to get another Dell Studio 17, but I was astonished when I saw that this model apparently no longer comes with a fingerprint reader? That's enough to make me not want to buy the laptop.
Does anyone know why they got rid of it? Was it too problematic? Customer service was suitably unhelpful during the online chat...
I'm having trouble with the fingerprint reader on my M4400. I have done a clean install of Windows 7 RC x64, and installed the relevant drivers, but the only software that recognizes the fingerprint reader is Embassy Wave bundled by Dell (which seems a bit, well, clunky ).
I have tried UPEK's Windows 7 software, which installs fine, but it cannot find the fingerprint reader. The same happens with DigitalPersona too; it installs perfectly but can't find the device. The fingerprint reader is listed in the control panel (it shows as '5880', which is the combined Broadcom fingerprint reader, smart card reader etc.), so I'm not sure why nothing but Dell's software can 'see' it.
This has been brought up before in this forum, but it was as an off-topic discussion on a thread with a different topic. I'd like to bring it to full discussion.
Basically, I'm quite happy with my E6400 but I don't use the fingerprint reader, because that involves using the Embassy Trust Suite.
This means that you cannot use the fingerprint reader for any other uses except logging on at boot and windows logon screen. You cannot use it for your web browser, for example.
Several people have asked Dell to invest in an open API for the fingerprint reader because of this. Dell suggested we opened a thread in their community feedback site, "Dell IdeaStorm", which I did. Here's the link.
I got my Latitude E6500 a few days ago, I'm happy with it (except the lagging ALPS touchpad) but I have a problem with the fingerprint reader (Broadcom USH w/Swipe sensor).
The fingerprint reader is connected and does respond, but the ControlPoint software throws an error if I try to enroll my fingerprint (the error doesn't show up if I don't touch the sensor). If I reboot, the "Broadcom USH w/swipe sensor" is replaced by "Broadcom USH w/o swipe sensor" in the device manager. The swipe sensor is detected again after a complete shutdown.
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".