Dell :: Studio 15 Fingerprint Reader NOT Detected

Sep 16, 2008

I just received my laptop a few days ago. And today I turned my laptop on, the fingerprint reader wasn't working. It says the reader is not detected. I restarted, the same thing happened.

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Dell Vostro 3400 :: Fingerprint Reader Not Detected - Can't Install Drivers

Aug 7, 2012

I just bought a Dell Vostro 3400, and i am having a nightmare with this Fingerprint Reader. I tried installing the Digital Persona Fingerprint Reader [URL] .... and it worked, but the program kept telling me that there was no Fingerprint reader detected. Then i tried to uninstall and reinstall the program, but when I did, the program said that a previous version was not found to update, so it couldn't be installed. I don't have a recovery CD either.

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HP EliteBook 1040 G1 :: Brand New Laptop Fingerprint Reader Not Detected

Oct 6, 2014

I just received a Elitebook 1040 G1 running win7 64-bit and have been installing all the necessary things that i'm going to need for everyday use. Out of curiosity i wanted to get the fingerprint reader set up just to have that as an option if i wanted. After installing Digital persona and the validity driver numerous times to try and troubleshoot this, my laptop still will not recognize the fingerprint reader.
 
Steps taken:
Uninstalled and reinstalled validity drivers multiple times
Uninstalled and reinstalled digital persona(plus updates)
Checked to see if the biometrics are in device manager and recognized by the machine;which they are

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Lenovo T400 / T500 :: ThinkPad 2767 - Fingerprint Reader Is Not Detected

Oct 26, 2014

I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.

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HP/Compaq :: Tx2000- After Restoration FromDiscs, Fingerprint And Memory Card Reader Not Detected

Mar 9, 2009

I have an HP Pavilion tx2000...

About a week ago I had to do a full restore from the restoration discs HP had sent me, something was causing Windows Explorer to be incredibly unstable and I couldnt even make a set of backup discs...

BUT thats not the problem, after the installation, I realized that my laptop no longer detects the built it fingerprint reader and memory card slots... I figured, ok maybe I just need to go back and manually install the drivers... So I did from the HP website and still nothing worked... So I contacted HP support and naturally they gave me the links to the exact same pages I got the drivers off of, then they had me update my BIOS... still nothing... then they had me reinstall my fingerprint reader software... Still nothing... So then they told me to just send it into them under warrenty to have it fixed, except I'm a full time student and I depend on my laptop.

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Dell :: Studio Fingerprint Reader

Dec 15, 2008

i got my studio 17 and as soon as i got it i saw a little youtube video on the fingerprint reader and was wondering if it works well cuz i didnt order it with one but it looks pretty cool and fuctional and i am sick to death of typing in passwords if it is all its cracked up to be is there any way i could buy one and install it myself?
thank you for your replies.

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Dell :: No Fingerprint Reader On The Studio 17 Anymore

Aug 27, 2009

I'm looking to get a new laptop and wanted to get another Dell Studio 17, but I was astonished when I saw that this model apparently no longer comes with a fingerprint reader? That's enough to make me not want to buy the laptop.

Does anyone know why they got rid of it? Was it too problematic? Customer service was suitably unhelpful during the online chat...

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Dell :: Fingerprint Reader And The Studio 1555, Possible?

May 9, 2009

Might have noticed that I ordered the Studio 1555 a few days ago (check sig for specs).

I am fully aware that it doesn't have a fingerprint reader, but I did see in another thread of retrofitting palmrests,

which have apparent available cuts for the fingerprint reader.

Now is the fingerprint reader somehow soldered to the motherboard? How could I go about replacing my palmrest with a fingerprint reader? Is this possible?

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Dell :: Studio 1535 Fingerprint Reader Software Not Working Help!!

Mar 25, 2009

recently i bought a dell studio 1535 running C2D 2.0 3GB ram replaced the HDD with a 320gb 7200rpm Western Digital and the lapy comes with a 256mb video card...ETC.

the fingerprint reader that comes installed with the computer is a Authentec aes2810.

The software off dells support (driver web site) and the supplied driver CD install fine but then thats where the trouble starts.

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Dell :: Fingerprint Reader Driver Needed For Studio (Vista 64bit)

Jan 7, 2009

One of my friend is having Dell Studio 1535 (vista 64 bit). After formatting the system fingerprint reader is not working properly and is asking for driver (he used the cd that came along laptop but it is not working).

I also tried to look on the dell website but unable to find proper driver

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Dell Studio 1735 :: AuthenTec AES2810 Fingerprint Reader After Fresh Load Of Vista X64

Mar 5, 2009

On my Dell Studio 1735 laptop I have been running with Vista Ultimate x32 since I got it - yes - the <gasp> factory load! Everything worked flawlessly under that factory load. I decided yesterday to install Vista Ultimate x64 after having downloaded all drivers from Dell's website that I needed (made sure to download the x64 specific drivers). After installing, all drivers went in normally, but, the fingerprint reader (even though it's recognized in the control panel and services for it are running) doesn't give me the option of using it to logon to Windows or into any websites or anything else. I tried removing and reinstalling the drivers - no change. There is no GUI to enable/disable it that I can find. I've gone through the Program Files folder that it's installed into but nothing showing as an executable.

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Dell :: Do You Use Your Fingerprint Reader

Oct 9, 2009

Does it still bog down the system and take forever to use?

If it worth installing, I need to install both Dell Security Manager and the driver?

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Dell :: If You Like The Fingerprint Reader On Your XPS

Oct 30, 2008

I highly recommend the standalone desktop version by Upek.

The cheapest I could find was buy.com ($41.08 with 5% off coupon available everywhere).
[url]

Mine came with the 5.8.2 version of their software, but the build date of the one posted in the "Upek" thread was a bit higher, so I used that one... ((not so) New Upek Fingerprint Reader Driver)

The reader operates exactly the same way as the one in the laptop (duh? same brand and same software).

If you have encrypted files from your laptop, you can open them on your desktop and vice versa...

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Lenovo 11e E/Edge :: Fingerprint Sensor Is Not Detected

Dec 4, 2013

I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update.
 
I downloaded latest Fingerprint driver from lenovo site.I am on Windows7 64 bit.

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Dell :: Fingerprint Reader During Boot

Apr 30, 2009

i have been trying to figure this out for a week with no luck and even no luck through dell.

I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?

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Dell :: E6400 Fingerprint Reader

Jul 1, 2009

I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.

I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.

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Dell :: How To Turn Off Fingerprint Reader

Jun 25, 2009

I got an E4300 through work and set up the fingerprint reader at the request of my IT department, but I hate this stupid thing. It never works and I always have to manually override it.

I asked them to take it off, but it's "firm policy" for our laptops to have the reader turned on.

Anyone know how to turn it off? It's controlled through Dell ControlPoint and maybe a proprietary program we have.

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Dell :: Fingerprint Reader Add-on For Use With Firefox 3.5?

Jun 30, 2009

I just updated to Firefox 3.5 today and much to my dismay it has disabled the add-on for my fingerprint reader to log into things in Firefox on my XPS M1530.

Anyone have any idea on a workaround or an updated add-on?

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Dell :: FingerPrint Reader Driver

Jun 5, 2009

I have tried enrolling many different fingers but the same message is returned. When I installled the driver R173506, I was presented with 4 folders ie x.86vista and x.64vista.

Plus two XP folders. I tried to install from the 64 but an error message was returned.

I eventually installed the drivers from the 86 folder. Just wondering if this is correct? The call centre said I should not be presented with these folder options.

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Dell :: Discontinued Fingerprint Reader?

Sep 19, 2009

Just wondering why this option isn't advertised as an option on the Studio 15 series of laptops anymore?

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Dell :: Can't Get Fingerprint Reader To Work

Mar 22, 2009

First off, I know the fingerprint reader is not very secure. But since I have a new XPS 1530 with a built in reader, I want to make sure I can use it because 1) it's under warranty & 2) it's cool.

I've read the readers can be quite flaky so if I decided to actually use it to log onto my computer, I want to make sure I will also always have the option to enter a password instead

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Dell :: I Want To Break The Fingerprint Reader

Sep 30, 2008

how do you get this thing to take good images?

Every swipe (i did like 23 of them...and only one said good)...have come up saying bad image...try again....

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Dell :: Different Fingerprint Reader In E6400 And E6500

Nov 9, 2008

When I ordered my E6400, it said on the Dell configuration pages that it would have a UPEK fingerprint reader. I am quite sure I got another fingerprint reader since it says "Broadcom USH CV w/Fingerprint Swipe Sensor" in Device Manager. When I look closely at the quotes I got from the Dell sales guy it doesn't say UPEK anywhere on the E6400 quote but it does say UPEK on the E6500 quote.

Does the E6500 have the same (non-UPEK) fingerprint reader?

Is it possible to get the E6400 with a UPEK fingerprint reader?

I would like to have a laptop with the UPEK fingerprint reader since I ordered a Dell USB UPEK fingerprint reader with my laptop that I intend to use when the computer is in the docking station. The USB UPEK fingerprint reader doesn't work with the fingerprint software on my E6400. I am not 100% sure it will work even if I would have the same brand of fingerprint reader in the laptop but I think it should increase the chance a lot.

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Dell :: Fingerprint Reader Just Burnt My Finger

May 16, 2009

as the dramtic headline says i just went to log onto my e6500 and placed my finger on the FIPS fingerprint reader and it roasted me !

and it didnt even log me in either , but worst part is it made me recoil a little and the machine fell of my lap and the screen lid took a knock on the floor,
so i now have a cracked screen lid .....

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Dell :: M6400 Fingerprint Reader/ Gen Security

Dec 6, 2008

This is my first laptop with a fingerprint reader. I dont know much about them but would like to start using it. I cant find much documentation about it other than the Embassy Security Center software but there is a lot to that software (at least thats new to me).

Is this what I need to use for using the fingerprint or password for logging on my computer? What all are you people doing with yours?

My old xp laptop had a password for windows log on but that was much simpler to set.

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Dell :: Vostro 1510- Add Fingerprint Reader After?

Jun 19, 2009

I was wondering if it would be at all possible to add the fingerprint reader after purchasing the laptop?

I have the laptop in my sig and it doesnt have the fingerprint reader, and i now have a need for it

I have managed to find the following on ebay:

http://cgi.ebay.co.uk/DELL-0j448c-J448C-VOSTRO-1510-PALMREST-MOUSEPAD-F182_W0QQitemZ380130791881QQcmdZViewItemQQptZUK_Computing_ComputerComponents_KeyboardsMice?hash=item58818f91c9&_trksid=p3286.c0.m14&_trkparms=65%3A12|66%3A2|39%3A1|72%3A1690|240%3A1318|301%3A0|293%3A3|294%3A50

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Dell :: Fingerprint Reader Reinstalled Windows

Nov 16, 2008

I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.

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Dell :: Is Adding The Integrated Fingerprint Reader Yourself Possible

May 7, 2009

Sure it sounds ridiculous, but from the pics of the reader online, it looks as if its practically dropped in in place of the right speaker panel.

What complications are there in doing something like this?

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Dell :: New Fingerprint Reader Owner's Must Read

Aug 29, 2009

I have a new Dell M4400 Precision running Windows Vista 64bit. Th only function that works with the fingerprint reader is pre boot and windows log on.

I am not able to log onto web pages or applications. The fingerprint reader (in my case the FIPS unit but both are effected) is not attached to the system and will not detect as a biometric device. The fingerprint reader is connected to a unit called a Broadcom USH (Unified Security Hub). Since the unit is not detected as a biometric device you cannot use it with any fingerprint software such as PSQL (Upek's Protector Suite QL) or the built in software with Windows 7. The only software that it works with is ETS (Wave's Embassy trust Suit) which officially from Wave does not support and will not support 64bits OS. The ETS software however does not work even when a 32bit OS is used, Well at least not work in a practical manner.

I AM IN CONTACT WITH DELL LEVEL 2 SUPPORT AND ENGINEERING. BUT NEED HELP FROM OTHER DELL OWNERS TO FORCE DELLS HAND TO RESOLVE THIS POOR DESIGN FLOOR WHICH ONLY EFFECTS THE NEW DELL LAPTOPS.

FACTS KNOWN SO FAR

1. The Fingerprint readers used are standard USB readers
2. The port on the USH is a standard USB port.
3. The fingerprints are stored in the fingerprint unit.
4. The fingerprint reader will still work with the TPM disabled
5. The FIPS and HSPD security is part of the UPEK reader and has no bearing on the broadcom USH.
6. It is the USH that is blocking the fingerprint from Windows.
7. Up until approx 10 days ago Dell did not see this as an issue. But now see it as a high priority to resolve and are talking about developing a 64bit ETS.
8. Being able to use PQSL with the FIPS reader would resolve issues. Allowing webpage logon and application logon as all previous Dell units did.
9. The FIPS reader is supported by PSQL 2009 confirmed by UPEK.
10. Not confirmed only commented by a UPEK Tech that they are trying to resolve the broadcom compatibility issue that effects Dell.
11. The Broadcom USH controls the Smartcard and Contactless smartcard readers. The fingerprint reader is only connected to a USB port on this device which is restricted from the system. Like a locked port on a USB hub.
12. Which with out Dell owners speaking up as a whole Dell engineering will not listen to the Dell Pro support.

HOW WE CAN FIX IT

After speaking with UPEK and Dell pro support is is confirmed that this solution will resolve the issue of the fingerprint reader not being a biometric device and all of the problem associated with this simple fact.

SOLUTION

If Dell engineering was to update the firmware on the Broadcom USH allowing the USB port that the fingerprint reader is attached to be seen by the system then all would be resolved and windows would see the fingerprint reader as a biometric device instead of Broadcom USH w/ fingerprint touch sensor. This would work the same way a USB port on a hub sees a device. For example a memory stick on a USB hub intergrated into a keyboard is not seen as a "Keyboard w/memory stick".

CONCLUSION

Dell pro support has already requested the update from Engineering and was told they are looking into a 64bit ETS. This does not add inbuilt support for windows 7. Unless Dell owners speak up together and in numbers ENGINEERING WILL NOT LISTEN. So please reply to this post if you are not able to use your new fingerprint unit in the practical way that a HP, Acer, Toshiba or owner of another brand laptop can.

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Dell :: UPEK & FIPS Fingerprint Reader Which Is Which?

Jun 15, 2009

I recently spoke with a Dell rep, regarding this for the M6400, but he couldn't tell me if the UPEK fingerprint reader was the one shown their website or it was

the one with white plastic around it as seen some of the images on this website. I much prefer the one shown on Dell's website, but I don't want to take a chance by ordering the wrong one

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