Dell Vostro 3400 :: Fingerprint Reader Not Detected - Can't Install Drivers
Aug 7, 2012
I just bought a Dell Vostro 3400, and i am having a nightmare with this Fingerprint Reader. I tried installing the Digital Persona Fingerprint Reader [URL] .... and it worked, but the program kept telling me that there was no Fingerprint reader detected. Then i tried to uninstall and reinstall the program, but when I did, the program said that a previous version was not found to update, so it couldn't be installed. I don't have a recovery CD either.
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Sep 16, 2008
I just received my laptop a few days ago. And today I turned my laptop on, the fingerprint reader wasn't working. It says the reader is not detected. I restarted, the same thing happened.
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Oct 6, 2014
I just received a Elitebook 1040 G1 running win7 64-bit and have been installing all the necessary things that i'm going to need for everyday use. Out of curiosity i wanted to get the fingerprint reader set up just to have that as an option if i wanted. After installing Digital persona and the validity driver numerous times to try and troubleshoot this, my laptop still will not recognize the fingerprint reader.
Steps taken:
Uninstalled and reinstalled validity drivers multiple times
Uninstalled and reinstalled digital persona(plus updates)
Checked to see if the biometrics are in device manager and recognized by the machine;which they are
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Mar 9, 2009
I have an HP Pavilion tx2000...
About a week ago I had to do a full restore from the restoration discs HP had sent me, something was causing Windows Explorer to be incredibly unstable and I couldnt even make a set of backup discs...
BUT thats not the problem, after the installation, I realized that my laptop no longer detects the built it fingerprint reader and memory card slots... I figured, ok maybe I just need to go back and manually install the drivers... So I did from the HP website and still nothing worked... So I contacted HP support and naturally they gave me the links to the exact same pages I got the drivers off of, then they had me update my BIOS... still nothing... then they had me reinstall my fingerprint reader software... Still nothing... So then they told me to just send it into them under warrenty to have it fixed, except I'm a full time student and I depend on my laptop.
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Jun 19, 2009
I was wondering if it would be at all possible to add the fingerprint reader after purchasing the laptop?
I have the laptop in my sig and it doesnt have the fingerprint reader, and i now have a need for it
I have managed to find the following on ebay:
http://cgi.ebay.co.uk/DELL-0j448c-J448C-VOSTRO-1510-PALMREST-MOUSEPAD-F182_W0QQitemZ380130791881QQcmdZViewItemQQptZUK_Computing_ComputerComponents_KeyboardsMice?hash=item58818f91c9&_trksid=p3286.c0.m14&_trkparms=65%3A12|66%3A2|39%3A1|72%3A1690|240%3A1318|301%3A0|293%3A3|294%3A50
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Mar 11, 2013
I have purchased a new laptop (Vostro 3560) with Windows 8 64 Bit. The fingerprint reader stops working, after reinstalling the touchpad and fingerprint reader sometimes the reader starts working again (i.e its detected and I can login to windows by swiping my finger). It says the fingerprint reader is not found (on the Windows Login Screen) and the icon in the DP Fingerprint Software has an x in a red circle.
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Nov 4, 2012
I installed Windows 8 on my Vostro 3560 and even installing the new driver for Win8 video card AMD HD 7670 Randeon the note presents several bugs this board, such as:* apps made for Win8 (with technology underground) not roam well with AMD board, where they are fighting or simply leave the slow note.* The computer now does not go into an idle state automatically after the time set in the Power Options, due to various errors that prevent this driver please note the suspended state.* The fingerprint reader no longer works at the log on screen or lock Windows 8. The reader only works when I'm on the desktop or on the start screen, also due to a problem with the video card drivers because it is causing several incompatiblidades system.All these mistakes I vii event log windows.Have I contacted AMD who said that Dell is to update the driver for the notebook has two cards (intel and AMD) and fits Dell make changes and corrections.And then Dell??
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Sep 19, 2008
Upek changed the way they do things so we can't easily upgrade our drivers. This guide tailors to 64-bit users, but 32-bit users can use the second half of the guide as you guys should be able to get drivers directly from Dell.
First, you need to download and install the full upek software suite (it includes the drivers)
32-bit users, get this directly from Dell.
64-bit users, get this from here: [url]
64-bit users, this is not Dell or Upek brand but will do the job to get the drivers.
Next:
Use windows explorer (firefox and others seem not to work) and go to this site: [url]
You should now be able to see an upgrade link. This was not the case without the drivers or using firefox for me.
Uninstall the old version as this is a full install and may cause conflicts.
Download and install the latest.
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Jan 3, 2015
Because of a virus, I recently had to reinstall Windows 7 Professional 64-bit. I have gotten everything else working except the fingerprint reader.I have installed the Validity Fingerprint Reader driver from the Dell Support site. The fingerprint reader shows up in the Device Manager. However, the Biometric Devices applet doesn't appear in the Control Panel.
I tried letting Windows update detect the fingerprint reader. It installed a driver for a Synaptics device. This was enough to get the Biometric Devices applet to appear in the Control Panel. However, when I tried to configure the fingerprint reader, I got an error saying no fingerprint management software was installed. I have seen lots of posts online directing me to validityinc.com for drivers or the DigitalPersona software, but Validity Inc. seems to have gone out of business. The DigitalPersona software is available on the Dell Support site for my service tag.
I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results.
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Mar 25, 2010
I got my dv8t about a week ago, and the fingerprint reader that was pre-installed kinda worked, though it would drop out from time to time. I tried downloading an updated driver, but it flat-out refused to install. I didn't think much of it, but when I tried to do Windows Anytime Upgrade, it destroyed everything on the hard drive, including access to the recovery partition. It's just gone.
Now, I've rebuilt the system from a Win7 OEM DVD, and everything works perfectly... except the fingerprint reader. The program that is causing the problem is Validity Sensors DDK. It gets to "Please wait while Windows configures Validity Sensors DDK."
After about 10 seconds of that, the box disappears. The hard drive stops, and there is no longer any trace of the setup program in the Task Manager. I have the latyest version of Digital Persona, and it says no fingerprint reader is installed. However, Validity Sensor shows up in the device manager (VFS301, 2.1.0.2) and Validity Sensors DDK shows up in Add/Remove programs. I can uninstall it (really, i think it just removes it from the list) but the "repair" option does nothing. I have tried different versions of it that I've found in various places.
SP42724
SP43934
SP44089
SP45020
SP45021
SP45995
SP47224
Of the above SP's, I have tried installing them in regular mode, Admin, Compatibility mode, XP mode, and Safe Mode. None of them will get any farther than I have described above. One time, and only one time, I got the following error message:..........
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Sep 8, 2012
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
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Aug 5, 2011
New 2nd generation vostro 3550 laptop fingerprint reader driver software is available in dell online but there is no application software for fingerprint reader without any application how will I use it?
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Jan 8, 2013
I have a Dell Vostro 3400 laptop that since some months ago is getting very hot after long usage.
I work with this laptop so it is usually powered up all day long.
I always keep the laptop placed on a fan basement that has 3 fans working all the time.
Well... since some days ago, laptop suddenly shuts down powering itself off. When that happen, I place the palm of my hand touching the keyboard and without lying, my hand burns. So I think this is the reason why the laptop shuts down, and I cannot power up again until some period has passed.
Why may be the reason of this heat? hardware problem? how can I diagnose it?
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Feb 4, 2011
I've had a Vostro for a couple months now and continue to be plagued by slow startup times of 2-3 minutes. Just as a frame of reference, I have 3 systems: a desktop I built, a Latitude E6400 and the Vostro. All have similar specs - a Core2Quad on the desktop, a dual-core Centrino on the Latitude and a Core i5 on the Vostro; each with 4GB RAM. I've installed Windows 7 Ultimate 64-bit and the same software on each of the machines - if anything, the Vostro has LESS software on it than the other 2. I downloaded all the drivers directly from this site.
At first I thought the startup time was slow due to a 5400 RPM hard drive, but last night I replaced it with a 7200 RPM (though not a fresh install - I took an image of the existing installation using imagex and applied it to the new drive) and it's still slow to boot. I turned off some programs and services in msconfig and using Revo and CCleaner and still get similar results.
Just now I turned both laptops on simultaneously to make sure I'm not making a big deal out of it (especially since the Vostro goes straight to desktop and the Latitude requires me to enter credentials) and I still got to my Latitude's desktop first - despite having to re-enter the password a couple of times!
I'll note that this is the only time the Vostro feels slow at all. Once I'm in everything runs smoothly and resuming from hibernate is noticeably faster (reasonably so I suppose)....
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Mar 10, 2010
There is no configurable screen and the tech specs don't say other than "HD" which most people use for 1366x768.
Has anyone been able to confirm the screen resolution on the new Vostro 2500 series or 3400?
Any idea on how long it takes them to make it a bit more configurable?
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Feb 4, 2013
My original battery fried I replaced it and worked fine.
Then I upgraded to windows 8 Pro Now Laptop won't charge battery say's it doesn't recognize it.
Laptop Vostro 3400
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Mar 28, 2013
My Vostro 3400 running Windows 7 downloaded a number of Microsoft updates this morning and afterwards would not recognise the battery.
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Feb 3, 2015
I had to format my laptop Vostro 3450 but I cannot get which drivers I have to install to visualize screen icons when a function key is pressed.The keys are working, so if I press Fn+F2 i can switch on-off my wireless connection but before formatting a spash icon was appearing on the screen and now is not.
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Oct 9, 2009
Does it still bog down the system and take forever to use?
If it worth installing, I need to install both Dell Security Manager and the driver?
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Oct 30, 2008
I highly recommend the standalone desktop version by Upek.
The cheapest I could find was buy.com ($41.08 with 5% off coupon available everywhere).
[url]
Mine came with the 5.8.2 version of their software, but the build date of the one posted in the "Upek" thread was a bit higher, so I used that one... ((not so) New Upek Fingerprint Reader Driver)
The reader operates exactly the same way as the one in the laptop (duh? same brand and same software).
If you have encrypted files from your laptop, you can open them on your desktop and vice versa...
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Feb 25, 2009
I will try to make this short and understandable......
I bought a XPS M1330 iwth Vista Home Premium Bios A07 in January 2008.
April 2008 I tried to install updates and it messed up my Microsoft Office 2007 so I got it back working and did not mess with anymore updates.
Around June 2008 I started having the notorious battery issues. The battery ran down while I was on it and the battery has never worked since. At first it said connected,
but not charging but then it eventually died while I was trying to fix the problem and now it says battery not detected and it says the ac adapter is not recognized (I have the original AC adapter sent with the computer) .....
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Dec 4, 2013
I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update.
I downloaded latest Fingerprint driver from lenovo site.I am on Windows7 64 bit.
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Apr 30, 2009
i have been trying to figure this out for a week with no luck and even no luck through dell.
I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?
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Jul 1, 2009
I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.
I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.
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Jun 25, 2009
I got an E4300 through work and set up the fingerprint reader at the request of my IT department, but I hate this stupid thing. It never works and I always have to manually override it.
I asked them to take it off, but it's "firm policy" for our laptops to have the reader turned on.
Anyone know how to turn it off? It's controlled through Dell ControlPoint and maybe a proprietary program we have.
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Jun 30, 2009
I just updated to Firefox 3.5 today and much to my dismay it has disabled the add-on for my fingerprint reader to log into things in Firefox on my XPS M1530.
Anyone have any idea on a workaround or an updated add-on?
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Jun 5, 2009
I have tried enrolling many different fingers but the same message is returned. When I installled the driver R173506, I was presented with 4 folders ie x.86vista and x.64vista.
Plus two XP folders. I tried to install from the 64 but an error message was returned.
I eventually installed the drivers from the 86 folder. Just wondering if this is correct? The call centre said I should not be presented with these folder options.
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Sep 19, 2009
Just wondering why this option isn't advertised as an option on the Studio 15 series of laptops anymore?
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Mar 22, 2009
First off, I know the fingerprint reader is not very secure. But since I have a new XPS 1530 with a built in reader, I want to make sure I can use it because 1) it's under warranty & 2) it's cool.
I've read the readers can be quite flaky so if I decided to actually use it to log onto my computer, I want to make sure I will also always have the option to enter a password instead
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