HP/Compaq :: Dv8t- Fingerprint Reader Refuses To Install
Mar 25, 2010
I got my dv8t about a week ago, and the fingerprint reader that was pre-installed kinda worked, though it would drop out from time to time. I tried downloading an updated driver, but it flat-out refused to install. I didn't think much of it, but when I tried to do Windows Anytime Upgrade, it destroyed everything on the hard drive, including access to the recovery partition. It's just gone.
Now, I've rebuilt the system from a Win7 OEM DVD, and everything works perfectly... except the fingerprint reader. The program that is causing the problem is Validity Sensors DDK. It gets to "Please wait while Windows configures Validity Sensors DDK."
After about 10 seconds of that, the box disappears. The hard drive stops, and there is no longer any trace of the setup program in the Task Manager. I have the latyest version of Digital Persona, and it says no fingerprint reader is installed. However, Validity Sensor shows up in the device manager (VFS301, 2.1.0.2) and Validity Sensors DDK shows up in Add/Remove programs. I can uninstall it (really, i think it just removes it from the list) but the "repair" option does nothing. I have tried different versions of it that I've found in various places.
Of the above SP's, I have tried installing them in regular mode, Admin, Compatibility mode, XP mode, and Safe Mode. None of them will get any farther than I have described above. One time, and only one time, I got the following error message:..........
I just bought a Dell Vostro 3400, and i am having a nightmare with this Fingerprint Reader. I tried installing the Digital Persona Fingerprint Reader [URL] .... and it worked, but the program kept telling me that there was no Fingerprint reader detected. Then i tried to uninstall and reinstall the program, but when I did, the program said that a previous version was not found to update, so it couldn't be installed. I don't have a recovery CD either.
Just purchased... haven't received yet.... rather than try and clean up the existing system... I plan on installing a fresh windows 7 OEM.
Are there any problems to expect that those who have preceded me could help with?
1. Do you recommend installing windows and then updating all current drivers from HP's site or get the latest available?
I've always enjoyed running drivers without bugs more than try to eek out a little more performance and put up with bugs. This computer is going to be far faster than anything I need anyway..... so I prefer stable bugless drivers!
I currently own a ZV6000 and I learned not to trust Microsofts drivers or even some of the manufacturers drivers for that matter as the one from the HP site are the only ones proven to be bugless... is that still the case with the dv8t?
2. Previously with XP I have done a total reinstall and found much better performance than trying to clean the existing bloatware.
I've read some folks can't tell the difference.
I"m feverishly reading as much as I can to offset any mistakes I'll regret.
3. Should I try and use my existing OEM serial number than came with my computer or is that considered used already?..... just thought if I could use it, I could save the OEM serial that comes with my new purchase of windows 7 OEM so I can install later on another computer.
I"ve technically paid for two licenses.... just don't know how that will all work and I really don't want to fuss with all the bloatware, easier for me to spend the cash.
I just want to get the system totally installed and up and running with no device manager errors and all working.. then I can worry about tweaking further.
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
i've got a Dv5t which had vista 32bit and i formatted the hard disk and installed windows 7 64 bit... whenever i try to install hp mediasmart, it refuses to install..
I just did a clean install of vista on my new HDX 16 and although the driver for the fingerprint reader is installed, I still need the software for it. I've searched and searched, and the fine members of this board are my last resort.
i have HP Pavilion DV5-1104TX which i bought few weeks ago.it originally came with Windows Vista Home Premium(32 bit). But i then upgraded to Windows Vista Ultimate(32 bit). now my finger print reader is not working.
i downloaded all the drivers available for my laptop from HP including verisoft fingerprint driver.Then i installed digitalpersona software too.But it says cannot detect my fingerprint driver when i use digitalpersona logon manager.
when i go to device manager,still there are some unknown devices.I tried to update the drivers using vista driver finding service.
Just the other day, I was using the fingerprint reader in my EliteBook, when it suddenly refused to log me into the pre-boot authentication; I had to use a password, instead. Now, it seems my fingerprint reader has (electrically) ceased to exist -- it doesn't appear in device manager under Windows or in lsusb under Linux, and the option to "Swipe Finger or Choose Token" at the preboot authentication screen. Does anyone know what would cause this? The first candidate I can think of is the motherboard.
In addition, my system has started behaving oddly when resuming from suspend -- most of the time, resuming from suspend results in the laptop hard-rebooting about 1/2 second later, and then loop back to the BIOS logo a couple of times before going on and booting.
My question: do I just have to send it in for repair, or is there something else I can do?
When I bought the laptop customized, HP did not offer the option for a webcam; ideally, I'd really like to just pay them the difference and have them add a webcam while they're taking the thing apart, anyway. Is there any way to get HP to do this? If anything, they could probably just swap the GPU with another laptop (a preconfigured one with same specs, but nvidia), so I'd have the same specs with ATI, and now a webcam.
just got my dv8t back from hp after the recent bios update bricked it. reinstalled windows 7. Im trying to get my fingerprint reader to work. I installed the validity driver and the digital persona software. During the Digital Persona software, it said it cant confirm my fingerprint reader.
Its kind of like going back in technology. Once these fingerprint readers have become a standard on notebooks, why did hp take them off from all new series notebooks?
About a week ago I had to do a full restore from the restoration discs HP had sent me, something was causing Windows Explorer to be incredibly unstable and I couldnt even make a set of backup discs...
BUT thats not the problem, after the installation, I realized that my laptop no longer detects the built it fingerprint reader and memory card slots... I figured, ok maybe I just need to go back and manually install the drivers... So I did from the HP website and still nothing worked... So I contacted HP support and naturally they gave me the links to the exact same pages I got the drivers off of, then they had me update my BIOS... still nothing... then they had me reinstall my fingerprint reader software... Still nothing... So then they told me to just send it into them under warrenty to have it fixed, except I'm a full time student and I depend on my laptop.
I highly recommend the standalone desktop version by Upek.
The cheapest I could find was buy.com ($41.08 with 5% off coupon available everywhere). [url]
Mine came with the 5.8.2 version of their software, but the build date of the one posted in the "Upek" thread was a bit higher, so I used that one... ((not so) New Upek Fingerprint Reader Driver)
The reader operates exactly the same way as the one in the laptop (duh? same brand and same software).
If you have encrypted files from your laptop, you can open them on your desktop and vice versa...
i have been trying to figure this out for a week with no luck and even no luck through dell.
I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?
I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.
I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.
I got an E4300 through work and set up the fingerprint reader at the request of my IT department, but I hate this stupid thing. It never works and I always have to manually override it.
I asked them to take it off, but it's "firm policy" for our laptops to have the reader turned on.
Anyone know how to turn it off? It's controlled through Dell ControlPoint and maybe a proprietary program we have.
I just updated to Firefox 3.5 today and much to my dismay it has disabled the add-on for my fingerprint reader to log into things in Firefox on my XPS M1530.
Anyone have any idea on a workaround or an updated add-on?
I have tried enrolling many different fingers but the same message is returned. When I installled the driver R173506, I was presented with 4 folders ie x.86vista and x.64vista.
Plus two XP folders. I tried to install from the 64 but an error message was returned.
I eventually installed the drivers from the 86 folder. Just wondering if this is correct? The call centre said I should not be presented with these folder options.
First off, I know the fingerprint reader is not very secure. But since I have a new XPS 1530 with a built in reader, I want to make sure I can use it because 1) it's under warranty & 2) it's cool.
I've read the readers can be quite flaky so if I decided to actually use it to log onto my computer, I want to make sure I will also always have the option to enter a password instead
i got my studio 17 and as soon as i got it i saw a little youtube video on the fingerprint reader and was wondering if it works well cuz i didnt order it with one but it looks pretty cool and fuctional and i am sick to death of typing in passwords if it is all its cracked up to be is there any way i could buy one and install it myself? thank you for your replies.
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
When I ordered my E6400, it said on the Dell configuration pages that it would have a UPEK fingerprint reader. I am quite sure I got another fingerprint reader since it says "Broadcom USH CV w/Fingerprint Swipe Sensor" in Device Manager. When I look closely at the quotes I got from the Dell sales guy it doesn't say UPEK anywhere on the E6400 quote but it does say UPEK on the E6500 quote.
Does the E6500 have the same (non-UPEK) fingerprint reader?
Is it possible to get the E6400 with a UPEK fingerprint reader?
I would like to have a laptop with the UPEK fingerprint reader since I ordered a Dell USB UPEK fingerprint reader with my laptop that I intend to use when the computer is in the docking station. The USB UPEK fingerprint reader doesn't work with the fingerprint software on my E6400. I am not 100% sure it will work even if I would have the same brand of fingerprint reader in the laptop but I think it should increase the chance a lot.
as the dramtic headline says i just went to log onto my e6500 and placed my finger on the FIPS fingerprint reader and it roasted me !
and it didnt even log me in either , but worst part is it made me recoil a little and the machine fell of my lap and the screen lid took a knock on the floor, so i now have a cracked screen lid .....
This is my first laptop with a fingerprint reader. I dont know much about them but would like to start using it. I cant find much documentation about it other than the Embassy Security Center software but there is a lot to that software (at least thats new to me).
Is this what I need to use for using the fingerprint or password for logging on my computer? What all are you people doing with yours?
My old xp laptop had a password for windows log on but that was much simpler to set.
I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.
