HP M6-1045dx OS/Software :: Fingerprint Reader Not Working After Clean Install Of Windows 7 Ultimate 64 Bit
Sep 8, 2012
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
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Apr 9, 2010
I just received my sony Z1190X(CTO) and plan to do clean install on it. I just finished making the recovery&restore DVD and have Windows 7 Ultimate ready.
However, when I go on the US Sony website, they say some drivers are not compatible with Ultimate version. I downloaded every drive with Win Professional setting. Will it not work with Windows 7 Ultimate
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Feb 20, 2010
installing Windows 7 on CR series that I may have missed?
I'm basically trying to get the AV buttons and FN keys to work, everything else seems to be detected by Win7.
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Mar 25, 2010
I got my dv8t about a week ago, and the fingerprint reader that was pre-installed kinda worked, though it would drop out from time to time. I tried downloading an updated driver, but it flat-out refused to install. I didn't think much of it, but when I tried to do Windows Anytime Upgrade, it destroyed everything on the hard drive, including access to the recovery partition. It's just gone.
Now, I've rebuilt the system from a Win7 OEM DVD, and everything works perfectly... except the fingerprint reader. The program that is causing the problem is Validity Sensors DDK. It gets to "Please wait while Windows configures Validity Sensors DDK."
After about 10 seconds of that, the box disappears. The hard drive stops, and there is no longer any trace of the setup program in the Task Manager. I have the latyest version of Digital Persona, and it says no fingerprint reader is installed. However, Validity Sensor shows up in the device manager (VFS301, 2.1.0.2) and Validity Sensors DDK shows up in Add/Remove programs. I can uninstall it (really, i think it just removes it from the list) but the "repair" option does nothing. I have tried different versions of it that I've found in various places.
SP42724
SP43934
SP44089
SP45020
SP45021
SP45995
SP47224
Of the above SP's, I have tried installing them in regular mode, Admin, Compatibility mode, XP mode, and Safe Mode. None of them will get any farther than I have described above. One time, and only one time, I got the following error message:..........
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May 20, 2010
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
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Aug 7, 2012
I just bought a Dell Vostro 3400, and i am having a nightmare with this Fingerprint Reader. I tried installing the Digital Persona Fingerprint Reader [URL] .... and it worked, but the program kept telling me that there was no Fingerprint reader detected. Then i tried to uninstall and reinstall the program, but when I did, the program said that a previous version was not found to update, so it couldn't be installed. I don't have a recovery CD either.
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Apr 13, 2009
after being annoyed with sony not having an updated upek security suite software I found a compatible version that works with firefox 3. here is the url to the file
[url]
After you install it, it will ask you if you want to install the firefox patch.
Now my fingerprint reader works perfectly with firefox 3.
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Mar 27, 2009
i have HP Pavilion DV5-1104TX which i bought few weeks ago.it originally came with Windows Vista Home Premium(32 bit). But i then upgraded to Windows Vista Ultimate(32 bit). now my finger print reader is not working.
i downloaded all the drivers available for my laptop from HP including verisoft fingerprint driver.Then i installed digitalpersona software too.But it says cannot detect my fingerprint driver when i use digitalpersona logon manager.
when i go to device manager,still there are some unknown devices.I tried to update the drivers using vista driver finding service.
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Jan 12, 2015
I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.
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Feb 5, 2011
My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.
Pavilion dv6t 3100 notebook, Win 7 Home Premium 64-bit, 8GB RAM, i5 processor.
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Mar 25, 2009
recently i bought a dell studio 1535 running C2D 2.0 3GB ram replaced the HDD with a 320gb 7200rpm Western Digital and the lapy comes with a 256mb video card...ETC.
the fingerprint reader that comes installed with the computer is a Authentec aes2810.
The software off dells support (driver web site) and the supplied driver CD install fine but then thats where the trouble starts.
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Nov 26, 2014
My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not available or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.
Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, Do I have to use the "simple pass" software instead of the "Validity..." software?
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Feb 26, 2013
A few days ago, i bought this Pavilion DM4-3115TX Beats Edition. (Product No. B6U96PA#AR6) With OS installed i'm starting install every driver. Everything is working except the finger print sensor driver.
For me, Its difficult to find the compatible driver for this fingerprint device. Its been 2 days i browsing searching for this driver in this hp forum. Since the Driver download section is not provide the drivers for this device, i try many fingerprint sensor driver in every thread i've met. But no one gives me positive result.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Nov 2, 2009
I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine. I put it to sleep when I'm done and use the mousepad to wake it up. The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond. No blinking LED. I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.
My system is an HP dv6-6145dx. I am running Windows 7, with latest updates. The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version 4.3.205.0. When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes. I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.
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Nov 16, 2008
I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.
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Jun 19, 2009
I'm having trouble with the fingerprint reader on my M4400. I have done a clean install of Windows 7 RC x64, and installed the relevant drivers, but the only software that recognizes the fingerprint reader is Embassy Wave bundled by Dell (which seems a bit, well, clunky ).
I have tried UPEK's Windows 7 software, which installs fine, but it cannot find the fingerprint reader. The same happens with DigitalPersona too; it installs perfectly but can't find the device. The fingerprint reader is listed in the control panel (it shows as '5880', which is the combined Broadcom fingerprint reader, smart card reader etc.), so I'm not sure why nothing but Dell's software can 'see' it.
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Oct 17, 2013
I just upgraded to Windows 8.1, and now the fingerprint reader doesn't work anymore.
I know that Win 8.1 has built-in biometrics support, so I tried uninstalling HP SimplePass, without success. I updated the drivers to the latest I found (4.5.123.0), I tried uninstalling/reinstalling the drivers, I started the "Windows Biometrics" service, I basically tried everything I could think of.
Right now, the Fingerprint reader drivers are installed correctly and it's detected by the system, but in Control Panel, the "Biometrics" category is not there. Also, in PC Settings => Accounts => SIgn-on, the Fingerprint option is disabled.
What I can do more? Or wait for newer drivers?
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Mar 11, 2013
I have purchased a new laptop (Vostro 3560) with Windows 8 64 Bit. The fingerprint reader stops working, after reinstalling the touchpad and fingerprint reader sometimes the reader starts working again (i.e its detected and I can login to windows by swiping my finger). It says the fingerprint reader is not found (on the Windows Login Screen) and the icon in the DP Fingerprint Software has an x in a red circle.
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Sep 13, 2011
I have Dell Latitude E6420 with Windows 7 OS installed.
The driver for Biometric device is also installed. But windows is not finding any biometric device as shown in the following picture message.
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Nov 4, 2012
I installed Windows 8 on my Vostro 3560 and even installing the new driver for Win8 video card AMD HD 7670 Randeon the note presents several bugs this board, such as:* apps made for Win8 (with technology underground) not roam well with AMD board, where they are fighting or simply leave the slow note.* The computer now does not go into an idle state automatically after the time set in the Power Options, due to various errors that prevent this driver please note the suspended state.* The fingerprint reader no longer works at the log on screen or lock Windows 8. The reader only works when I'm on the desktop or on the start screen, also due to a problem with the video card drivers because it is causing several incompatiblidades system.All these mistakes I vii event log windows.Have I contacted AMD who said that Dell is to update the driver for the notebook has two cards (intel and AMD) and fits Dell make changes and corrections.And then Dell??
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Dec 16, 2012
After upgrading from vista home premium to Windows 8 32bit. the Digital Persona Fingerprint reader software is not working .
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Jan 3, 2015
Because of a virus, I recently had to reinstall Windows 7 Professional 64-bit. I have gotten everything else working except the fingerprint reader.I have installed the Validity Fingerprint Reader driver from the Dell Support site. The fingerprint reader shows up in the Device Manager. However, the Biometric Devices applet doesn't appear in the Control Panel.
I tried letting Windows update detect the fingerprint reader. It installed a driver for a Synaptics device. This was enough to get the Biometric Devices applet to appear in the Control Panel. However, when I tried to configure the fingerprint reader, I got an error saying no fingerprint management software was installed. I have seen lots of posts online directing me to validityinc.com for drivers or the DigitalPersona software, but Validity Inc. seems to have gone out of business. The DigitalPersona software is available on the Dell Support site for my service tag.
I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results.
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