Lenovo T400 / T500 :: Fingerprint Reader Stopped Working - Windows 8.1
Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Jan 7, 2012
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
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Jan 9, 2010
I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit. Been working fine since September 10. Today when simply trying to logon the fingerprint sensor has stopped working. Laptop had not even been moved, simply resting on desk and then switched on from powered off.
A few times since have received message that "USB device is being installed" with finally "USB Device could not be installed. There is a problem with your device." Device Manager showed a problem with "USB Composite device"
Powered off/on gave same symptom.
Downloaded & installed latest fingerprint software 7wf162ww.exe. Installed OK. USB device appeared to then automatically pick up and reinstall correctly. BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.
Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot. As if it is being constantly turned on?
Fingerprint sensor is AuthenTec Inc. AES2810
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Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Feb 11, 2009
The Conexant 20672 SmartAudio HD (driver 8.32.43.0) stopped working after I updated to Windows 8.1.
Everything looks ok, no error message when I start Windows and the device manager says "This device is working properly.".
But when I try to play a file on Zune or VLC, I hear no sound. When I try with Music metro app, an error says:
"Can't play. Make sure your computer's sound and video cards are working and have the latest drivers, then try again.
0xc00d11d1 (0x8007007e"
I tried the troubleshooter, but it says it couldn't identify the problem.
Anybody had the same issue?
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Aug 13, 2013
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
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Feb 5, 2011
My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.
Pavilion dv6t 3100 notebook, Win 7 Home Premium 64-bit, 8GB RAM, i5 processor.
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May 27, 2014
I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint.
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.
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Nov 25, 2013
My SD card reader became non-functional after a recent upgrade of my T520 to Windows 8.1. Hardware troubleshooting said the Base System Device driver was not installed. I installed the Lenovo System Update software and searched for updates, but the driver was not updated. There is still a yellow warning symbol beside the Base System Device in the device manager. Discovered on the Lenovo driver download website that the card reader in my model is the Ricoh Media Card Reader but there is no driver compatible with Windows 8.1. Would the Windows 8 driver work or is there another solution to get my reader running again?
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Mar 3, 2014
I have a T440p with a Windows 7 professional 64 bit. I got the same problem: camera light is on, but I can't see any preview but only a crossed camera on a grey background.
Since my operating system is Windows 7, I don't have a "setting app" in my laptop.
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Apr 26, 2013
In case of new ThinkPads the fingerprint sensor can't be used to authenticate at power on?
Looks bit strange to me, that Lenovo will remove this function.
Link to picture ...........
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Sep 28, 2013
I have purchased a Lenovo Thinkpad T430. This laptop came with pre-installed Windows 7 Pro. However I want to use Windows 8 which I have a recovery disc for.
I built in a SSD instead of the optical drive. So I don´t have a optical drive. On this SSD I want to run my OS.
With a software from Samsung (manufacturer of my SSD) I was able to copy the Windows7 OS on my SSD.
As I mentioned above I bought a laptop with installed windows 7 pro and a Windows 8 upgrade disc. Therefore I got the "Operating System Recovery Dis Windows 8 Pro. (OEM Activation 3.0 Required)".
The problem now is that I have an upgrade disc but no optical drive. So I created an image of the upgrade disc and with this image I have created a bootable USB stick with the following program:
[URL] ....
When I boot my laptop using the bootable USB stick everything seems to be working until to the point where I have to accept the EULA.
So I chose a language, and clicked on "I accept the agreements".
When I want to click on "next" I got a error message "recovery failed".
Please have a look on the following picture taken with my smartphone. The language used in this picture is german as i live in Austria.
Link to image
How I can upgrade to Windows 8? Why the upgrade disc is not working?
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Dec 29, 2012
why the Windows 8 camera app show the camera with a slash across it instead of an image?
I also tried the manycam app and same behavior is noticed. Is the camera bad? I checked the driver version it is the latest that is on the Lenovo Site for Windows 8.
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Mar 31, 2013
I have a T430s computer model 2352CTO, running Windows 8.1, 64-bit version. Prior to upgrade from Windows 8.0 all drivers were updated. The USB 3 ports worked correctly, in particular running an external 1gb hard drive. After update to 8.1, the USB 3 ports still work, but only for about 30 seconds then the hard drive shuts down. The power light is still lit on the hard drive, but it no longer shows in windows explorer.
In device manager, I went to Universal Serial Bus Controllers -> USB Root Hub ->Properties->(under General it says "This device is working properly)->Power Management->Unchecked the box for "Allow the computer to turn off this device to save power". Unfortunately this does not seem to stop problem.
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Jan 6, 2014
I received a T410 and worked two days on it. From one office I moved to another location and worked for some hours. After lunch I started the machine again, but neither touchpad nor keyboard is working. If I connect a pointer via USB on the machine the pointer is working, keyboard unfortunately not.
Ok. Admins installed it new. I worked one day, next morning same issue. Well, back to admins, reinstallation completed. Again for two days I could work without any problem. So as it happened the third time admins decided to provide me a new hardware: I received a T420. I have been working with this one week without any error.
I took the notebook home. I had been working with it for one hour. I used a USB-to-bluetooth wireless pointer. No problems so far.
I got back in the office this morning an guess what?!?!?! Same problem as for the T410: Windows is starting up but touchpad and kayboard is not working at all!
What did I? In my opinion nothing special:
1) Started up machine
2) Added pointer
3) Connected via WLAN to network at home (settings for Home-Network applying)
4) Packed the notebook into my suitcase and took the flight.
5) Back at the office connected via LAN to network, connected via VGA to monitor, added usb-keyboard, added pointer.
What can this be? I mean I'm able to destroy to different machines! Only common is Windows 7 and T4xx series...
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Jul 5, 2010
my 4-in-1 card reader (04W1701)is on the fritz, can't find any on ebay, but there are plenty of '5-in-1' (FRU 45M2658) to be had. Can I use that instead?
T440p | Core i7 4700MQ @ 2.4 ghz | 8 GB | Samsung 840 EVO 240gb SSD | 14" | Intel HD Graphics | Windows 7 Pro 64-bit
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Jun 26, 2014
My Thinkpad T430, less than a year old, is having issues - corrupted .dll files, Windows Update not working, all sorts of fun stuff. I've exhausted pretty much every other option I can find to try to repair this at this point. The nuclear option is a reset to Lenovo factory settings from the Windows repair environment accessed by pressing F8 during boot, but before I do that I want to understand *exactly* what I would be doing to my computer.
Specifically: will a factory reset return all Windows system files to their original state, meaning there is no chance that the issues I'm having will persist? Will it guarantee that Windows Update will work again and that all of my .dll and other system files will be in a fresh, non-corrupted state? Does the process replace current system files with original versions that were installed on the computer?
I just don't want to restore to factory settings and find that Windows Update still won't work and now I have to install over a year's worth of updates manually from the Microsoft website, one by one, or go through the trouble of having to reinstall all of my programs, get my files back on the computer, fix settings to be as I want them again, etc. only to not have these issues fixed.
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Jul 7, 2014
After reinstalling W7 the lenovo solution center was complaining saying that the System Device Driver is not working. I saw that the SD card reader was not working neither so I assumend the missing driver was that one.
From the Lenovo page I dowloaded the driver for the Multi Card port for W7 and T420. After installing it the message dissapeared and the SD cards were recognized properly.
However, after rebooting the system, after a while, the mesage appeared again and the card reader stopped working.
I did install it again and the same happened. It was working and after two reboots stopped working.
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Jan 26, 2014
I just recently purchased a ThinkPad T530 (type/model# 2429-C93) which should have the following options present according to Lenovo´s product information:
i5-3320M(2.6GHz), 4GB RAM, 500GB 7200rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, Intel 802.11agn wireless, WWAN, Bluetooth, 1Gb Ethernet, UltraNav, Secure Chip, Fingerprint reader, Camera, 6c Li-Ion, Win7 Pro 64.
However, there is no Bluetooth device detected while trying to install the respective driver. Also, installation of the Integrated Camera Driver runs, but disappears at some point in time, with no error message or pop-up indicating a successful installation. Third, while trying to configure the Fingerprint sensor, the ThinkPad Fingerprint software states there is no device available.
Both camera and FP sensor are physically visible, where the green Bluetooth LED known from an R61 and T410 is missing at the lower edge of the lid.
Fn+F5 and Fn+F6 keys don´t provide an option to toggle on/off Bluetooth and camera, but only WiFi/WWAN and Audio options.
Device Manager does not show any unknown devices or such related to these functions.
Is there a chance that these options are missing in a specific laptop, despite specified for its type/model# (serial#: R9V8MNB)?
Or do I need to first activate the options in the BIOS?
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Aug 17, 2014
My finger print reader doesn't work the way it used to. It only asks for my finger print when logging on to Windows. At all other times it only asks for my windows password which is very annoying. What's wrong -it used to work fine. I reformatted my hdd and downloaded the latest drivers and programs using the system update program. My finger print reader version is 3.3.2.27. I have a T400 with Windows 7 Pro.
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Sep 8, 2012
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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