Lenovo ThinkPad T440s T400 / T500 :: Fingerprint Reader Is No Longer Working?
Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Apr 26, 2013
In case of new ThinkPads the fingerprint sensor can't be used to authenticate at power on?
Looks bit strange to me, that Lenovo will remove this function.
Link to picture ...........
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Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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May 23, 2014
I was looking for the software to disable the touchpad. I saw a video that had the option but it was windows 8 and I have been unable to find the same options for 7. The thinkpad tab in the screen shot is not showing up in 7.
Link to image
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Aug 13, 2013
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
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Aug 17, 2014
I have a T440s and have an issue with the camera. It seems to turn on (little green light comes on) when I access the Windows 8 camera app or any other app (like skype), but I do not see anything out of the camera except for a gray screen with a camera icon that has a bar through it. It looks like the camera needs to be activated somewhere but where to look. I have checked the driver and it seems to be fine (no yellow warning icon), I even unistalled and reinstalled the latest camera driver from the support website but that does not change anything.
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Oct 30, 2014
Some times when I resume laptop from SLEEP, wireless are not working...
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Jan 7, 2012
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
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Feb 26, 2014
I'm not sure if any other user has experience this issue. I did a lenovo update couple weeks back and since then my wireless adapter would not work after waking up from sleep mode. It shows that the wireless adapter is connected to wireless network but the internet would not work. The only way i can make it work is by disabling the wifi adapter by putting the laptop in airplane mode and then bringing it back out from it. Disabling and enabling the wireless adapter does a quick fix and does allow me to use the internet without any issue for the time being. i have also uninstalled and reinstalled fresh drivers from lenovo website, still having the same problem.
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Dec 7, 2012
I bought my ThinkPad T530 laptop in August of this year and about a month ago I used the Lenovo ThinkVantage updater and it updated the driver for my web cam. Ever since then it has stopped working.
Whenever I open the web conferencing menu, it only shows options for the microphone, and nothing for the camera. I have tried hitting Fn+F6 and accessing it via other software e.g. Skype, Oovoo, Picasa. And they say that my webcam cannot be detected.
When I checked for the webcam in device manager it said it was installed and working properly, and that the driver was up to date. I went to the lenovo website and downloaded the driver for the camera from there (g1ca16ww) and tried to update the driver manually hoping that that would fix the problem. Alas, it did not. I also checked the BIOS settings to make sure that the camera was enabled. It was.
So then I tried to reinstall the driver by uninstalling it, and using the driver I downloaded from the Lenovo website to reinstall. It installed properly, but now the webcam is no longer listed in the hardware manager and the dropdown for Imaging Devices, where it was located before, is no longer visible. I also rechecked the BIOS menu to make sure the camera was still listed there and it is. I do not know why it isn't working. I have also tried system restore and that didn't work either, the device still isn't listed. I don't want to have to wipe my computer.
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Feb 6, 2009
I have a T510 running Win7 64-bit. For at least 3 years, I have had the same dual monitor setup (2 DoubleSight DS-1900S) running off my minidock with the laptop closed. The rgith monitor is the primary, running off the DVI port, while the left uses the analog port. I was away for a week at Scout camp, powered on the system once while I was there, and when I came back to the office, my monitor setup started failing.
Specifically, the right screen is active but it no longer displays the signal being sent to it. When I powercycle the screen, I can see the display for about a quarter of a second, then it goes blank. When the problem first started, I could cycle it about 20 times and eventually it would stay on, until I left the unit overnight and it went to sleep, at which point the probelm started again.
Sounds like a wonky monitor? I have a backup set of monitors that I swapped in, and had the same exact problem, so that appears to rule out a mechanical defect. More fun facts: I can only use the laptop screen as a standalone display. I cannot get the multidisplay control panel to open, even though my left screen is powered up. However, one of my programs that normally launches to my right (main) screen will still launch, but not to my laptop screen. It really wants to live on my right screen, even when that screen is not powered on (I can close the program by accessing the icon bar at the bottom of my laptop screen).
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Jun 4, 2013
The normal LED on thinkpad lid is a red dot that appears on top of i. This dot does not light up. Am I missing some thing to make this i on the logo blink again.
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Dec 1, 2013
I purchased a manufacturer refurbished Lenovo Thinkpad T410 2522EC8 a few days ago. My USB ports are simply not responding to anything. I've tried uninstalling and reinstalling the drivers. The only sign the USB ports show is when I plug in my mouse, the mouse lights up, but it doesn't actually work. Also, when I look under disk management, the only drives that show up are System Reserved, C: Drive, and D: Drive.
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Sep 25, 2014
I just bought a T440s and I have multiple USB 2.0 devices that I would like to use with it. What sort of adapter do I need since the T440s has only USB 3.0 ports.
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Dec 16, 2014
When I connect second display via regular VGA cable I can set the maximum resolution to 1920x1080, although native resolution for my external screen is 1920x1200.
I could just find posts related to similar problems when using docking station - tried some of the solutions, but none seemed to work.
Found this [URL] ... on dpreview - suggests using miniDP to DP 2-link converter (screen has just VGA/DP ports).
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Nov 14, 2013
I am just entering some numerial data and found out that there is no num lock key on the new designed keyboard. There is also no description about this in the manual. Do I need to set something to use?
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Jul 16, 2014
I was wondering if it is possible to upgrade the built in 4gb on the T440s, Not a big deal if i cant, just wondering because I can actaully get 2 8gb sticks. how to access the built in stick.I only have the built in right now, adding the one 8( hopefully both) later this week.
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Jul 10, 2014
I own a T440s that comes with a SSD hard drive of 258 GB, and I was wondering wether it is possible to add additional space, like a 1TB HD drive?
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Oct 8, 2014
I have a T440s lenovo laptop whose motherboard was replaced a few months ago.
Today I wanted to make a clean installation (windows 8) using the recover USB key I created before the motherboard replacement (note that I already used it and it was working before changing the board).
It goes through the different steps, deleting files and creating the partitions, but when it is done the computer is not able to boot on the hardrive. I have the following messages :
Intel (R) Boot agent Ge v1.5.43 copyring (C) 1997-2013 , Intel corporation
............. initializing and establishing link...
PXE-E61 - Media test failure, check cable
PXE-M0F - Exiting intel boot agent
(so looks like it is trying to boot on the pci lan)
Then it comes back to the boot menu where I have a choice between :
ATA HDD0
PCI LAN
If I select the first one nothing happens, and the the PCI LAN gives the above error message.
I tried to reset the bios parameters to default but it did not work. So I am wondering if it has something to do with some change in the motherboard ID, bios version....
I also launched the lenovo quick storage device test to check the hard drive and all was ok. I had to change a bios option to UEFI (the new motherboard was set by default to Legacy, messing up all the recovery process)
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Nov 16, 2013
New T440s doesn't seem to be entering 30-day standby mode.
I did upgrade the RAM and SSD after purchase. RAM is now 12GB and SSD was cloned directly from the factory drive. In Disk Manager, I do see a 12GB partition that I presume is the sleep partition? Computer is running Windows 8.1, all updates applied, as far as I can tell everything relevant is up to date. Power Manager is not installed (not installed from the factory). Rapid Start is enabled in the BIOS and set to 1 Minute for testing.
I did find that in the Windows power plan selected from the factory that Hybrid Sleep was not enabled (nor was Hibernate). I've enabled Hybrid Sleep.
Still, the computer never enters deep sleep mode. Nothing connected to the computer and no significant changes made to the configuration other than updating to Windows 8.1 and installing some software.
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Dec 1, 2014
proper sequence of steps to successfully clone my existing HDD to the 850 Pro SSD.
I am most curious as to what bios settings needed to be made before, during, or after the cloning process (AHCI?)
I purchased a USB 3.0 to SATA cable to work with the process but don't know if I take the old drive out first and connect it to the cable, or connect the SSD to the cable and start the process.
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May 31, 2014
My LAN port seems to be unstable. I insert the cable and hear the clicking sound but no LED turns on. I have to push the cable further to get the indicator on. It may also disconnect if the cable moves.
Is this a faulty port? And, if so, what does it take to fix it? (i.e. what do they replace/fix?)
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Oct 19, 2012
I got my thinkpad T530 last week. I tested the skype after opening the box and it works. Then I took off the original 320G HDD and put my 830 SSD on it, reinstalled the win8.Just last night when I tried to chat with my parents on skype i found out the the camera is dead. I tried by doing so:
1) according to others threads I uninstall most of the unnecessary drivers;
2) reinstall the camera driver;
3) deleted the ricoh media driver;
4) updated the BIOS;
5) tired to locate someone mentioned, the "privacy" problem. But the video/camera option is not even showing up by Fn+F6;
6) downloaded and installed the thirdparty AMCAM and it says no camera device can be found.
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