Lenovo T400 / T500 :: T440p / Windows 7 - Fingerprint Reader Fails On First Attempt To Log In But Works On Second After Delay
Jan 7, 2012
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Aug 13, 2013
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
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May 26, 2014
I have bought new T440p (20AN006NUS). Everywhere was written that it comes with preinstalled Windows 7 pro and also includes Windows 8 pro license.
As I understand license key for Windows 8 is embeded in BIOS. But I have not any installation media for Windows 8 included in the box with laptop. How upgrade to Windows 8 should look like?
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Dec 16, 2013
I recently purchased my new notebook (Lenovo T440p) which comes with OPTIMUS integrated Intel graphic card coupled by GeForce GT 730M 1GB. I tried to play some games; however for some reason in game options show, that my Intel HD card is being used as a default graphic card. This suggests that OPTIMUS technology is not switching the graphic card properly. System running on windows 8.1 Pro 64bit. How to enable Optimus switching?
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Jan 29, 2015
I have a T440P, Up to recently, I was in Windows 7 with Lenovo Power Manager set with threshold charging limited at 63%, So far so good. Now, Windows 8.1 has been installed from scratch (Not an upgrade).
The laptop with windows 8.1 still stop charging at 63%. But there is no Lenovo Power Manager available for windows 8.1. I don't find any solution to deactivate this limitation...
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Sep 7, 2012
My T400 display works at BIOS startup but goes black was soon as Windows 7 starts to load.. Video out put works and I can see an UN Backlit image on the display. Is there some sort back light controller /driver that may be broken.
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Jan 29, 2015
I've tried to make an usb bootable stick(ntfs format) with windows 8 using cmd line commands and other applications but the usb isn't displayed as a boot device on the boot menu when i press F12.
Here are my bios settings:
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May 27, 2014
I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint.
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.
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Jun 24, 2014
I have a T440p, how to change the function of a key on the keyboard? I want to assign a different function to one of the "F" keys.
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Jan 17, 2014
I am running Win 7 on a new T440p. I can't connect to a projector using F7 nor are the brightness controls working (F5 and F6). The other HotKeys are working. I have updated to the latest HotKey driver.
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Nov 7, 2013
according to the lenovo US site every T440p will come with 4xUSB3 as standard:
[URL]
The psref´s (WE for western europe, but also the worldwide) say it will come with 2xUSB3 and 2xUSB2:
[URL]
All 440p you can order here in Germany unfortunately seem to have 2xUSB3 only.
This is very confusing. Why sould lenovo buy/develop a 2xUSB2 version (USB3 is fully downwards compatible) ?
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May 21, 2014
My new lenovo T440p backlit is not working. I've tried the key "Fn + backspace" but still it didn't work.
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Nov 25, 2013
My SD card reader became non-functional after a recent upgrade of my T520 to Windows 8.1. Hardware troubleshooting said the Base System Device driver was not installed. I installed the Lenovo System Update software and searched for updates, but the driver was not updated. There is still a yellow warning symbol beside the Base System Device in the device manager. Discovered on the Lenovo driver download website that the card reader in my model is the Ricoh Media Card Reader but there is no driver compatible with Windows 8.1. Would the Windows 8 driver work or is there another solution to get my reader running again?
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Nov 4, 2012
I installed Windows 8 on my Vostro 3560 and even installing the new driver for Win8 video card AMD HD 7670 Randeon the note presents several bugs this board, such as:* apps made for Win8 (with technology underground) not roam well with AMD board, where they are fighting or simply leave the slow note.* The computer now does not go into an idle state automatically after the time set in the Power Options, due to various errors that prevent this driver please note the suspended state.* The fingerprint reader no longer works at the log on screen or lock Windows 8. The reader only works when I'm on the desktop or on the start screen, also due to a problem with the video card drivers because it is causing several incompatiblidades system.All these mistakes I vii event log windows.Have I contacted AMD who said that Dell is to update the driver for the notebook has two cards (intel and AMD) and fits Dell make changes and corrections.And then Dell??
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Jan 30, 2014
I've purchased this ram from the lenovo site for my T440p laptop and they said its compatible with the original 4gb RAM which it has. but when I install it in the other free slot and turn it on it cames with a black screen and stucks in it!! When I take it out everything is ok and it turns on normally.
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Sep 3, 2014
I just received three new T440p laptops using Win7 Pro. Unfortunately, the wireless link to keeps disconnecting ever so frequently on all the machines. I have updated the Wireless drivers, reinstalled the BIOS and even optimised power options to enhance the wireless perfomance but none have worked.
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Jul 17, 2014
Just got a T440p and it's working fine. BUT when I go into an application like Word and either hit the function key or combine it with the Alt, Ctrl, or Shift key, I still get the default action of the Funciton key. For example, in Word, the Alt-F9 combination is used to display field codes. When I do that, however, I get the Control Panel popup. Similarly, in a browser, I should be able to hit the F12 key and get the Developers pane at the bottom of the screen. But instead in IE, Chrome, and Firefox, I get a My Computer popup.
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Jan 13, 2015
I just got myself a thinpad T440p and was planning on getting a docking station. Since i have never gotten one before i was confused on which one should i get. I wanted to get the thinkpad Ultra Dock but was confused on how i would determine if i should be getting the 90W, 135W or the 170W. I live in Canada, Ontario if it makes a difference.
I was also curious, whats the main difference between the basic dock and ultra dock. Is it worth it for me to get the ultra for work?
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Nov 25, 2014
IBM/Lenovo laptops and desktops for a long time. I recently purchased a T440P laptop with a standard 7200 RPM HDD in it. In the past, with previus models, when I wanted to troubleshoot the current Windows install (virus infections etc) I would use UBCD4WIN on a USB stick to boot the computer to USB and access the hard drive to pull data off or remove files infections etc. With this new T440P I cannot seem to see the hard drive when I boot it up with the USB stick.
I can boot the computer just fine and run the USB based OS without trouble but I simply cannot see the hard drive.
So far I have tried:
-Adjusting UEFI to Legacy and/or "Both"
-Adjusted CSM to Yes and No
-Disabled/Enabled Secure Boot
and several combinations of all of the above in hopes it was the issue but it doesn't seem to change my ability to see the hard drive. It simply doesn't show up.
The drive itself (in the T440P) is a standard HDD (not SSD) and is formatted NTFS with Windows 7 64bit installed on it.. The UBCD4WIN is a basic "Windows XP" x86 (32 bit) OS on a USB stick and the USB stick is formatted FAT32.
In previous lenovo models (T400/T410 etc) all I had to do was switch AHCI to Compatibility and I could see the drive but this one is giving me a real fit and I am not exactly sure if its a controller driver, UEFI or something else.
how to see the hard drive when booting to the USB UBCD4WIN stick?
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Mar 15, 2009
Is it possible to use two external monitors with my T440p (20AW-A08500) with Intel HD Graphics withou having to buy a dock? I normally use my laptop at home with the lid shut and two monitors attached.
I used to have X1 (still do - now up for sale) and that was happily connected to two monitors via HDMI and via a MiniDP to DVI adaptor.I wrongly assume when I bought the T440p that I would be able to somehow power my existing two monitors from the single MiniDP port.I have seen their is a Lenovo DisplayPort to DualDisplayPort adaptor - but this talks about ThinkCentre usage - no mention of Thinkpads. Plus the price of this adaptor is pretty steep.
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Dec 24, 2014
I tried to do fn + f7 to toggle display modes as I want only laptop or monitor display, not both. But when I do fn + f7, the small window pop up ask me if I want to turn on caret browsing or not. How to toggle display modes between laptop or monitor for t440p, window 8.1?
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Oct 16, 2014
I have the Lenovo T440p model.
First is while I'm docked in at work I use a normal key board and it has a right click botton on it. When I go home I do not have that button and know for previous models there is a short cut that you can do to "right click" rather than going to the track pad and right clicking.
Second is for the F1, F2, F3, etc... to work I have to hold down the Fn button. Is there a way to turn around the keys to where when I hold down the Fn key and press F1 it actually mutes the sound. I guess im trying to say is there a way to switch the primary function of the F row?
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