Lenovo T400 / T500 :: T420 / Fingerprint Reader Is Not Working On Windows 8.1

Apr 18, 2012

The Lenovo fingerprint reader software isn`t running on windows 8.1?

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Lenovo T400 / T500 :: Fingerprint Reader Stopped Working - Windows 8.1

Jan 26, 2015

I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!

ThinkVantage Fingerprint Software is 6.0.0.8102.

Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352. 
 
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
 
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail. 
 
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.

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Lenovo T400 / T500 :: T540p - Fingerprint Reader Not Working Upon Waking From Sleep For Windows Login

Mar 11, 2014

I have a brand new T540P with a Validity fingerprint reader. 
 
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
 
Things I have tried

-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
 
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
 
Is this a platform wide issue affecting all T540P models?

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Lenovo ThinkPad T440s T400 / T500 :: Fingerprint Reader Is No Longer Working?

Dec 16, 2014

I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software.  It is version 4.70.20.  Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation).  I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
 
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).  
 
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.

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Lenovo T400 / T500 :: Fingerprint Reader - Windows 8 Not Detecting Any Biometric Devices

May 25, 2013

Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.

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Lenovo T420 T400 / T500 :: Replace 4-in-1 Card Reader With 5-in-1?

Jul 5, 2010

my 4-in-1 card reader (04W1701)is on the fritz, can't find any on ebay, but there are plenty of '5-in-1' (FRU 45M2658) to be had. Can I use that instead?

T440p | Core i7 4700MQ @ 2.4 ghz | 8 GB | Samsung 840 EVO 240gb SSD | 14" | Intel HD Graphics | Windows 7 Pro 64-bit

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Lenovo T400 / T500 :: T410 And T420 Keyboard And Touchpad Not Working Windows 7

Jan 6, 2014

I received a T410 and worked two days on it. From one office I moved to another location and worked for some hours. After lunch I started the machine again, but neither touchpad nor keyboard is working. If I connect a pointer via USB on the machine the pointer is working, keyboard unfortunately not.
 
Ok. Admins installed it new. I worked one day, next morning same issue. Well, back to admins, reinstallation completed. Again for two days I could work without any problem. So as it happened the third time admins decided to provide me a new hardware: I received a T420. I have been working with this one week without any error.

I took the notebook home. I had been working with it for one hour. I used a USB-to-bluetooth wireless pointer. No problems so far.

I got back in the office this morning an guess what?!?!?! Same problem as for the T410: Windows is starting up but touchpad and kayboard is not working at all!
 
What did I? In my opinion nothing special:
1) Started up machine
2) Added pointer
3) Connected via WLAN to network at home (settings for Home-Network applying)
4) Packed the notebook into my suitcase and took the flight.
5) Back at the office connected via LAN to network, connected via VGA to monitor, added usb-keyboard, added pointer.
 
What can this be? I mean I'm able to destroy to different machines! Only common is Windows 7 and T4xx series...

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Lenovo T400 / T500 :: T440p / Windows 7 - Fingerprint Reader Fails On First Attempt To Log In But Works On Second After Delay

Jan 7, 2012

I have a T440p with Windows 7 Pro.  Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader.   The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing.  Then the green light will return and a second finger swipe will log me on.
 
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way. 

Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro

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Lenovo T400 / T500 :: T420 - Base System Device Driver Not Working On Windows 7

Jul 7, 2014

After reinstalling W7 the lenovo solution center was complaining saying that the System Device Driver is not working. I saw that the SD card reader was not working neither so I assumend the missing driver was that one.

From the Lenovo page I dowloaded the driver for the Multi Card port for W7 and T420. After installing it the message dissapeared and the SD cards were recognized properly.
 
However, after rebooting the system, after a while, the mesage appeared again and the card reader stopped working.

I did install it again and the same happened. It was working and after two reboots stopped working.

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Lenovo T400 / T500 :: T530 Fingerprint Reader Not Always Available

Jan 3, 2010

Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password.  This only seems to happen when the machine is powered on and is locked.  After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.

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Lenovo T400 / T500 :: Fingerprint Reader To Login On T44s Startup

Aug 26, 2014

I am a recent owner of the T440s (unfortunately with the LG panel).

I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.

When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.

It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
 
Win 7 ultimate 64

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Lenovo T400 / T500 :: ThinkPad 2767 - Fingerprint Reader Is Not Detected

Oct 26, 2014

I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.

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Lenovo T400 / T500 :: Touchpad Buttons Not Working On T420

Dec 6, 2011

I bought t420 last month. Yesterday i spilled liquid on the clicks on touchpad. The right button works but it freezes sometimes, left doesn't work at all. Because i am in Europe now,the warnity does not cover. Also the ultranav buttons don't work. With external mouse it works.

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Lenovo T400 / T500 :: Failed Fingerprint Reader And Constant Blue Screen On T430

Aug 13, 2013

I believe my fingerprint reader died a death after a windows update.  I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore.  Its incredibly frustrating...well not as bad as this constant blue screen and crashing.  I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe.  There isnt even anything plugged in to any ports when the crashes take place.
 
Im really not happy about these issues with a laptop that is no more than 6 weeks old.  

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Lenovo T400 / T500 :: T420 - USB Ports Stop Working After Undocking And Re-docking

Jul 13, 2012

I have a wireless mouse and printer plugged into the USB ports of my docking station and generally have no issues with them functioning.  However, when I take my laptop off the docking station and then return it to the docking station, the laptop no longer recognizes the keyboard and also says that the printer is not connected.  Once I restart they both work.  I have also tried to unplug the wireless receiver for my keyboard from the docking station and plug into the laptop, but it still does not work without reboot. 

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Lenovo T400 / T500 :: Windows 7 Prof CIS And GE Image For T420

Dec 24, 2014

I have a question: I have Lenovo Think Pad T420 with preinstalled Windows 7 Prof OA CIS and GE
 
I recently format it, and now I need Windows 7 image to reinstall system. Where I can get it?

May I use MSDN image for Windows 7 Prof RU and activate it using product key which I have on my laptop?

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Lenovo T400 / T500 :: Dual External Monitors Not Working On T420 With Mini Dock Series 3

Nov 29, 2011

I have a T420 that I'm using with a Mini Dock Series 3 - 90W 433710U docking station.  I'm trying to connect to two external monitors (both HP 1965's) using the DVI and VGA outputs on the docking station.  From the VGA output, I'm running a VGA (M) to DVI (M) into my monitor.  I can only get either the DVI or VGA outputted monitors to work by themselves, but not together.  When I connect both external displays, it will switch off one of the external monitors (the first one connected).     Both are verified working as external monitors with the T420, just not at the same time.  When using the DVI output, I can get dual monitors to work using the ThinkPad display as one monitor and the DVI-connected external monitor as the second.  Is there a way to connect to two external monitors from a T420 with a Mini Dock Series 3 - 90W 433710U docking station?  Or do you a multi-monitor adapater, such as an Cirago HDX3DV01 to do that?

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Lenovo T400 / T500 :: Swapping Hard Drives Between Two T420 Running Windows 7

Jun 18, 2014

Is it safe to swap hardrives that are running windows 7 between two t420's? I have read in the past that the OS is tied to the hardware and doing such a swap will cause errors or blue screen.

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Lenovo T400 / T500 :: T420 - HDD And SSD / Can Use Both

Sep 3, 2013

I have a T420 Full model number: 4180-PR1
 
I have a 320 GB HDD, but it's nearly full, I am thinking about buying an SSD.
 
 I wanted to know is it possible to have 1 SSD and keep the existing 320GB HDD and run it alongside each other?
 
If so, where would the SSD go?

T420 4180-PR1 - OS: Windows 7 Pro 64 bit

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Lenovo T400 / T500 :: Change Fingerprint Login Icon / Picture - Windows 7

May 27, 2014

I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint. 
 
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.

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Lenovo T400 / T500 :: T520 SD Card Reader Not Detectable After Windows 8.1 Upgrade?

Nov 25, 2013

My SD card reader became non-functional after a recent upgrade of my T520 to Windows 8.1. Hardware troubleshooting said the Base System Device driver was not installed. I installed the Lenovo System Update software and searched for updates, but the driver was not updated. There is still a yellow warning symbol beside the Base System Device in the device manager. Discovered on the Lenovo driver download website that the card reader in my model is the Ricoh Media Card Reader but there is no driver compatible with Windows 8.1. Would the Windows 8 driver work or is there another solution to get my reader running again?

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Lenovo T400 / T500 :: T420 - BIOS Greyed Out

Sep 28, 2014

I purchased this wonderful machine from a friend of mine after he had me install a copy of Windows 7 (64) onto it.  I am not entirely sure when this problem started.

Problem: I can access my BIOS, but my settings are completely greyed out, I cannot select, much less change anything in it. After startup and I press the "BLUE" button, it prompts me for a power up password, so I press the enter key without typing anything in, which is how I believe I set it, and it allows me to "see" the BIOS settings. I am never prompted for a SVP as I do not believe there is one, although when gazing into the mystic BIOS I see the security settings are as follows-

SUPERVISOR PASSWORD      [ENTER]
PASSWORD STATUS                ENABLED
LOCK VEFI BIOS SETTINGS    ENABLED
SET MINIMUM LENGTH             DISABLED
PASSWORD AT
UNATTENDED BOOT               [ENABLED]
PASSWORD AT START           DISABLED
 
The entire section is greyed out, and I do realize that I am indeed missing some settings that ARE in my BIOS, such as HDD Password (NONE) and I believe something else.

I am trying to edit my display and optimus settings, as I am an avid game player, and the NVIDIA card appears to be a much better option, but I however, cannot.

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Lenovo T400 / T500 :: T420 Won't Boot With New Samsung 840 Pro SSD

Jan 31, 2013

I seem to have a failed brand new SSD. Before I RMA it.

-I've just used Samsung data migration to copy my C drive to a Samsung 840 Pro 128GB SSD as usual.
-I went into device driver, and set the SSD to cache writes, so the SSD was working then.
-I removed the 320GB SSD, installed the SSD and rebooted.
-After the BIOS flash screen, the system halts with a funny symbol on the screen and a flashing cursor.
-It responds to Ctrl Alt Del. but doesn't get as far as testing the DVD drive.
-After replacing the SSD with the HDD and rebooting, all is fine again ...
-The BIOS shows AHCI mode, and the SSD and contents (in a USB3 drive caddy) are visible and readable.
 
I can't use Samsung SSD magician because it won't see the SSD over USB (clever!), so can't work out how to upgrade firmware. This is an i5, 8GB, 320GB machine with 1600x900 screen, with XP Pro 64-bit.
 
What gives?? Others here have posted with working 840 Pros in a T420, so I think it's compatible. Could this be a SATA2/SATA3 thing or AHCI? I can't see any SATA2/3 control in the BIOS - does it just auto-negotiate?

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Lenovo T420 T400 / T500 :: What SSD Drives Are Supported

Nov 22, 2013

I am getting a T420 as my new Corporate laptop.   I want to buy an SSD drive to replace the internal hard drive. I found the newest bios/firmware and looked at the Readme file.  It lists the latest drives and model numbers but not any of the previous models?   How do I get a complete list of all SSD drives/models supported on the T420? The laptop is going to be imaged with Win7 if that matters.  

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Lenovo T400 / T500 :: Error 2100 On HDD0 On T420

May 20, 2014

My T420 has the 2100 error on HDD0 few days ago. I went to the IT center and found the hard drive is completely dead. My original hdd is 500G seagate. So sad, all the music and good memories are gone. 

I have to update the hard drive. Any suggestions on the SSD? I heard i can only update to 160G ssd, is this true?

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Lenovo T400 / T500 :: T420 Goes To Sleep On Its Own When In Battery Mode

Apr 11, 2014

I'm facing an annoying problem with my T420. When in battery mode the machine goes to sleep after some minutes. WHILE I'm working on it... But than it is NOT possible to wake it again.

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Lenovo T400 / T500 :: What Is The Max Size Of Ssd Support T420 Model

Jun 15, 2014

What is the max size of ssd support T420 Model.

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Lenovo T420 T400 / T500 :: Will Not Boot To USB Jump Drive

Mar 5, 2012

I have been trying to install a new version of windows on my T420s laptop but have been unable to get the system bios to allow me to select the USB jump drive. I have tried a number of different BIOS setting trying to get the drive to show up in the F12 boot list. The only devices that show up are the SSD Hard Drive, the CD/DVD drive and the network boot option.
 
note I have tried all 3 USB ports, I have 3 different USB jump drives and each of them work when connected to other systems.

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Lenovo T400 / T500 :: T420 Doesn't Start (Power On) At All

Sep 11, 2014

My T420 doesn't power on at all. I have tried to turn it on with cable, w/o cable, different baterries, removed rams and tried same things, tried holding down power button for 60 secs, tried with an other keyboard and I couldn't manage to start the laptop. No reaction at all, no blinking or anything.

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Lenovo T400 / T500 :: T420 - Battery Characteristics Mismatch

Oct 25, 2014

I have a T420 with Windows 7 SP1. I bought a replacement battery of 0A36303 (ThinkPad Battery 70++ (9 cell)) and got one with a new Replacement part number (FRU) of 45N1007 (it is clearly written on the battery alongside “ASM P/N 45N1006”).

[URL] .....
 
After I installed it in the laptop and made sure to run System Update and update all the Lenovo software to its latest versions.

I also run the Lenovo Battery Firmware update utility, which informed me that the battery has the latest firmware (0003-0080-0100-0165). [URL] .....
 
When I run “Power Manager” (latest version, 6.66.3) and choose the tab of “Battery” I have this mismatch data:

Both “Design Capacity” and “Full Charge Capacity” shows "90.00 Wh" which almost fits the characteristics of the 0A36303 battery (as detailed at [URL] .....) which is "94 Wh" (in compare with "57 Wh" for the 0A36302 model, detailed on the same web page mentioned above)
 
But the “FRU part number” field says “45N1001” which fits the “0A36302” model… (as detailed at [URL] ....)
 
Why is this mismatch?

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