Lenovo T400 / T500 :: T540p - Fingerprint Reader Not Working Upon Waking From Sleep For Windows Login
Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
I'm not sure if any other user has experience this issue. I did a lenovo update couple weeks back and since then my wireless adapter would not work after waking up from sleep mode. It shows that the wireless adapter is connected to wireless network but the internet would not work. The only way i can make it work is by disabling the wifi adapter by putting the laptop in airplane mode and then bringing it back out from it. Disabling and enabling the wireless adapter does a quick fix and does allow me to use the internet without any issue for the time being. i have also uninstalled and reinstalled fresh drivers from lenovo website, still having the same problem.
So, I just got my shiny new T540p with a 3K display and Win Pro 8 installed. I promptly upgraded to Win 8.1 Pro and now I have a problem with the Intel HD Graphics. Basically, the system will not turn the display on after a sleep and I can't adjust brightness.
I tried downloading the drivers from the support page, but they reference a Intel(R) HD Graphics 5000 card, whereas my system says it has a Intel(R) HD Graphics 4600 installed. When I try to run the driver install anyway, I get a message saying that my system does not meet the minimum requirement for installation (?).
I tried manually installing the Intel(R) HD Graphics Family driver instead. This fixed sleep and brightness control, but then all things 3D was completely messed up (like buttons in Skype and Chrome).
Windows 8.1, 64bit, all drivers up to date, Nvidia 730m, intel 4600. Fairly new issue (couple of months), laptop wakes from sleep but display does not function, everything seems to be working normally during, just no display. Forced to hard restart.
Just avoiding using sleep mode for now. Seems to be a software issue, upgraded to 8.1 when purchased almost a year ago, worked fine until recently.
I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint.
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.
I have a new T540p and I have an issue with numlock when logging into the computer. (This is NOT the numlock on-screen display icon). Basically, whenever I get ready to type my password in the login box, it brings up a warning that my Numlock is on and that "your password may be entered incorrectly".
I understand the need for this warning on keyboards without a separate numpad, but my T540p has a full-size keyboard with a separate numpad PLUS I am using an external keyboard. This error comes up both with and without an external keyboard.
This wouldn't be a problem except that this warning is especially aggressive and never in the same spot twice, and will sometimes even entirely cover the username AND password field with an ugly black box.
BTW, this is Windows 7 Pro (purchased downgraded from Win 8). I just can't figure this out, it's gotta be something with the Lenovo software but I can't find it.
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
On my T540p, I configured the rapid start technology according to [URL] ....
Since I have performed a BIOS update to 2.14 and an update of the Intel Wifi driver to 17.0.5, I experience the problem of battery drain when the computer is in S4 sleep state, at a rate of approximately 0.125% per hour (on the 56Wh battery).
This was not the case before these updates. There was no noticable power drain in S4 sleep state, even not over multiple days. I'm using Win7, I set all the WoL capabilities both in BIOS and in the Intel driver to disabled, according to [URL] ....
External device USB charge settings are also fully disabled in BIOS and Power Manager. The problem does not occur when the system is fully shut down, but in S4 Sleep state, which should be a zero-power state too, as it was before the updates. In the details of the BIOS update it is stated " Fixed an issue where the computer might fail to enter sleep state". Could the power drain be a side effect of this fix? Or is it an issue with the (new) Wifi driver, as it was the case for the Y410P?
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
I am a PC technician building a Thinkpad T540p for an end user. It is running Windows 7 Enterprise 64 bit. I have installed all the drivers directly from the Lenovo support page. My problem is that the function key to turn the Wireless Radio is not working. I have checked function lock. The other function keys do their marked function fine. I have uninstalled and reinstalled the hotkey driver as well as the wireless driver and I still can not get it to work.
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
My new T540p came with IE 11, and from time to time, I get a bar across the top of the big window where it's asking me to type in my *Windows* password. Not for whatever site I'm on, but my WINDOWS password. My year or so older T440 does not do this, nor does my non-Lenovo work IE11. There's a red cirle in the far right of the bar, with a "voice balloon" with 4 Xs.
The machine is virus free, but why I'm getting this prompt ONLY in the browser.
I bought a T540p. It came with windows 8. I tried to install windows 7 pro 64 bit. It now hangs on the starting windows screen and I can't get to the desktop. how I can get it to work? Are there any bios settings that need to be different for windows 7?
I have lenovo ThinkPad T540p. With Intel Core I7, 8gb RAM and 500gb HDD. I think my HDD is Toshiba. There was Windows 7 on it but it won't boot on it anymore. When I start Windows it shows 5 second black screen and then it shows Boot Menu. Well, I tried to reinstall Windows but when I have to select on which drive to install Windows I've got an error: "No drives were found". And the list with drives is empty, so I can't reinstall Windows. I updated BIOS but it didn't work. Finally, I formated my HDD and created two partitions on it. It worked, but not for a long time. I installed Windows 7. Everything was fine until I restarted my computer. And then I've got the same problem: "Can't boot from HDD" and it shows Boot Menu. Then I started Windows installation and I've got the same error: "No drives were found".
I don't understand what's going on with my HDD and what's destroying it's partitions.And I don't think that my HDD is broken.
I recently bought a Thinkpad 540p and wanted to know a way for stopping the battery from getting charged after a certain level. Its a very common feature to stop a battery from charging say after 80% and run on AC power supply directly.
Other lenovo laptops do support it, under various apps like Energy Manager, or Power Manager but I am not able to find any such options/app on my laptop?
Something strange happened on my T440s today when I first turned it on...it booted to windows, then I entered my windows login pin, and then the screen went blank/dark instead of going to the windows 8 tiles. so I closed the lid, and it went to hibernate. and when I opened the lid again the screen came back on and it worked fine.
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine. I put it to sleep when I'm done and use the mousepad to wake it up. The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond. No blinking LED. I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.
My system is an HP dv6-6145dx. I am running Windows 7, with latest updates. The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version 22.214.171.124. When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes. I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.
My SD card reader became non-functional after a recent upgrade of my T520 to Windows 8.1. Hardware troubleshooting said the Base System Device driver was not installed. I installed the Lenovo System Update software and searched for updates, but the driver was not updated. There is still a yellow warning symbol beside the Base System Device in the device manager. Discovered on the Lenovo driver download website that the card reader in my model is the Ricoh Media Card Reader but there is no driver compatible with Windows 8.1. Would the Windows 8 driver work or is there another solution to get my reader running again?
I have the T540p and the webcam doesn't work at all. When I try using it in Skype and Adobe Connect, I just get the camera icon with a slash through it. I've read in other forums that uninstalling the webcam driver and reinstalling it doens't work. I really need the webcam to work so this is pretty urgent for me.