HP Pavilion Dv6-6145dx :: Fingerprint Reader Often Stops Working After Laptop Wakes Up From Sleep
Nov 2, 2009
I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine. I put it to sleep when I'm done and use the mousepad to wake it up. The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond. No blinking LED. I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.
My system is an HP dv6-6145dx. I am running Windows 7, with latest updates. The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version 4.3.205.0. When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes. I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Feb 5, 2011
My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.
Pavilion dv6t 3100 notebook, Win 7 Home Premium 64-bit, 8GB RAM, i5 processor.
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Jan 9, 2014
I just bought my new laptop. I have it for around 10 days. Everything was ok at first but after 3-4 days I decided to update to Windows 8.1. After that the laptop never wakes up after going to sleep no matter what I do.
It seems that others have the same issue. I tried uninstalling and reinstalling both display drivers, I removed a bluetooth device that had an error with 8.1 but I couldn't resolve the wakeup problem. I ran the power troubleshooter, nothing. Hybrid sleep in advanced power settings was already off.
It's really frustrating to have to do a hard reset everytime
My machine is an Inspiron 15 3537, i7 4500U, AMD 8850M, 8GB RAM, 1TB HD.
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Dec 16, 2012
After upgrading from vista home premium to Windows 8 32bit. the Digital Persona Fingerprint reader software is not working .
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May 20, 2010
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
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Apr 13, 2009
after being annoyed with sony not having an updated upek security suite software I found a compatible version that works with firefox 3. here is the url to the file
[url]
After you install it, it will ask you if you want to install the firefox patch.
Now my fingerprint reader works perfectly with firefox 3.
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Mar 27, 2009
i have HP Pavilion DV5-1104TX which i bought few weeks ago.it originally came with Windows Vista Home Premium(32 bit). But i then upgraded to Windows Vista Ultimate(32 bit). now my finger print reader is not working.
i downloaded all the drivers available for my laptop from HP including verisoft fingerprint driver.Then i installed digitalpersona software too.But it says cannot detect my fingerprint driver when i use digitalpersona logon manager.
when i go to device manager,still there are some unknown devices.I tried to update the drivers using vista driver finding service.
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Jan 12, 2015
I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.
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Oct 6, 2014
I just received a Elitebook 1040 G1 running win7 64-bit and have been installing all the necessary things that i'm going to need for everyday use. Out of curiosity i wanted to get the fingerprint reader set up just to have that as an option if i wanted. After installing Digital persona and the validity driver numerous times to try and troubleshoot this, my laptop still will not recognize the fingerprint reader.
Steps taken:
Uninstalled and reinstalled validity drivers multiple times
Uninstalled and reinstalled digital persona(plus updates)
Checked to see if the biometrics are in device manager and recognized by the machine;which they are
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Mar 25, 2009
recently i bought a dell studio 1535 running C2D 2.0 3GB ram replaced the HDD with a 320gb 7200rpm Western Digital and the lapy comes with a 256mb video card...ETC.
the fingerprint reader that comes installed with the computer is a Authentec aes2810.
The software off dells support (driver web site) and the supplied driver CD install fine but then thats where the trouble starts.
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Nov 26, 2014
My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not available or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.
Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, Do I have to use the "simple pass" software instead of the "Validity..." software?
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Oct 18, 2009
My 1410 has a very strange problem. If I put it to sleep with the lid open, it will properly stay asleep for hours and hours.
However, if I then close the lid, it will always wake up within 5 minutes (I can tell by the status lights). This happens regardless of the lid-closing action I have specified in Windows (hibernate, sleep, none).
If I tell it to hibernate on lid-closure, it will hibernate properly. If I tell it to sleep on lid closure, and close the lid, it will go to sleep and then quickly wake up again. What the hell could be doing this, and how can I fix it?
The laptop is a bone-stock aspire 1410, running windows 7-64, with up-to-date drivers and the latest BIOS (happened with old BIOS too).
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Feb 18, 2012
So, is it normal that by pressing Fn Key + any other key (on the keyboard) - computer wakes up from sleep?? Or is something wrong with the OS?
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Sep 8, 2012
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
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Jun 10, 2011
I just got a Pavilion dv6tqe, and there was an issue with the Norton Internet Security SONAR protection that required me to remove the Norton software and then re-install. However, after I did this, the fingerprint scanner no longer works. The computer says there are no biometric devices installed on the computer. How can I go about fixing this problem?
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Feb 9, 2013
When i put the laptop on sleep mode. sometimes it wakes up automatically, even though the lid is closed. what can be the possible issues?
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Jan 18, 2010
For the last several days my Dell SXPS 1645 laptop running Windows 7 Professional randomly wakes up from either Sleep mode or Hibernation mode at any time during the day. The most it seems to stay off is for ~6 hours. It does not happen when I properly shutdown the PC. I checked the task scheduler, and nothing is scheduled to run at most of the times it wakes up, and none of the tasks are set to wake up the PC if scheduled to run. In the system logs, Windows 7 recognizes that it was waked up, but the "Power-Troubleshooter" event entry looks like this:
The system has resumed from sleep.
Sleep Time: ‎2010‎-‎01‎-‎18T11:10:00.659235300Z
Wake Time: ‎2010‎-‎01‎-‎18T17:43:26.545117000Z
Wake Source: Unknown
Any idea what could be causing this? I'm positive it's not a "Wake-on-LAN" feature as that's fully disabled and I'm only using WiFi anyways. I'm not sure if this happens when the laptop is only plugged in or if it happens on battery as well. (I'm continuing to see if there's a trend on this one)
Some background info: I'm running the original Dell build on the laptop with some of the bloatware removed via Control Panel. I've modded the ATI driver to the latest Catalyst version, which does seem to record the odd event error shortly after power-on (I noticed it when checking the power on event logs)... not sure if that's related.
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Jul 19, 2014
I have a Pavilion G6, product number C6S52EA#ABU. Recently a windows update occured and now the sound on my pc often stops working.
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Feb 3, 2013
After a fresh install of Win 7 Pro 64bit, I'm not able to get the drivers installed for the 2 3.0 USB ports on the left hand side of this laptop. I did install the chipset, which is supposed to include the drivers for those ports, as the first driver installed after the fresh install of Win 7 but it doesn’t seem to work.
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Dec 6, 2014
Laptop stops playing video in facebook and have to reboot to get it working again?
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Sep 23, 2013
I have a Pavilion dm4- 1160us. Ever since I upgraded from windows7 to windows8,the fingerprint reader has refused to work. Is ther some driver/software I need to get to make it work with my new windows8?
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Feb 28, 2013
I have searched the boards and have not found an answer to my built in SD card reader not working any more. It worked fine until a couple weeks ago. When I go to "my computer", the sd card does not show up as an available drive. I have tried several cards with no luck. The cards work fine when I use a USB card reader, just not the built in one.I checked the driver in device manager - at least the one I believe is the correct one - Realtec PCIE Card Reader.
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May 3, 2012
I have an HP Pavilion dv6500z (32-bit laptop) running Windows Vista Home Premium. I have a combined problem, and do not know if they are related, or separate.
1) I am missing an icon from the initial screen that you are presented with when Windows first comes up, where you select which account to login to, prior to any Login/PW screen. (see additional comments below).
This starting occurring on every "boot" (cold or warm) after having run my laptop in the Safe mode, to analyze a different issue.
2) My fingeprint scanner is not working...I no longer get any pop-up if I accidentally drag a finger across the scanner's eye.
Normally when I boot my computer, I get two icons to choose from: one with my name/icon. My account is a SysAdmin account, not a normal account. I know what its icon is. I don't remember what the other was...I don't think it was a Guest account since the icons (pictures) to choose from when creating a Guest account don't look familiar to what was on the screen as the 2nd icon. I don't remember what is was, but think that it was logging-in using the fingerprint scanner.
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May 9, 2013
My HP Pavilion dv6 SD card reader is not working after windows 8 upgrade (6 months ago). Previously it was working fine when I was using Win 7 (which is the default OS with this laptop). I cant find the device in Device manager (under System Device or Disk Drives).
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