HP Pavilion Dv6500z OS/Software :: Fingerprint Scanner Not Activated / Working
May 3, 2012
I have an HP Pavilion dv6500z (32-bit laptop) running Windows Vista Home Premium. I have a combined problem, and do not know if they are related, or separate.
1) I am missing an icon from the initial screen that you are presented with when Windows first comes up, where you select which account to login to, prior to any Login/PW screen. (see additional comments below).
This starting occurring on every "boot" (cold or warm) after having run my laptop in the Safe mode, to analyze a different issue.
2) My fingeprint scanner is not working...I no longer get any pop-up if I accidentally drag a finger across the scanner's eye.
Normally when I boot my computer, I get two icons to choose from: one with my name/icon. My account is a SysAdmin account, not a normal account. I know what its icon is. I don't remember what the other was...I don't think it was a Guest account since the icons (pictures) to choose from when creating a Guest account don't look familiar to what was on the screen as the 2nd icon. I don't remember what is was, but think that it was logging-in using the fingerprint scanner.
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Jul 29, 2012
Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner.
Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
Details of what steps I took trying to make the scanner work are given below.
Specs:
1) Probook 4540s
2) Windows 7 64-bit
3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
Details of the problem and steps I took to install drivers:
After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:
[URL]
I installed the drivers in roughly this order:
1)realtek ethernet controller drivers,
2)audio drivers,
3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)
4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.
5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.
6) HP hotkey support
7) HP universal camera driver
8) Validity Fingerprint sensor
9) Synaptics Touchpad driver
10) Atheros wifi & bluetooth
11) Jmicron card reader
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
-Credential Manager
-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of [URL] was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!
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Oct 10, 2008
I just got my E6500 with the FISP fingerprint scanner, how do you use it? Grant I've hand it 2 hours only.
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May 28, 2009
Anyone found any alternative fingerprint scanner software? Provided Wave software is pure junk! logging to windows using fingerpint is a hit/miss most times. Does not seem to practical for daily use.
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Feb 28, 2009
how to disable that annoying notification window that comes up when you log in using the fingerprint scanner? It never used to be a problem but now my start bar is at the top of the screen it goes up and off the screen then back...
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May 23, 2013
I am having trouble with setting up the fingerprint scanner. I skipped the password set up when I first got this HP laptop. Now when I boot up my laptop the scanner flashes, but it won't let me set it up and asks for a password or scanner. Since I never set up my password I just close it and use my laptop. But now I don't know where/how to get back to the beginning in order to complete the set up.
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Oct 9, 2014
I am very new to Acer and Windows 8. I have bought this Travel Mate P645M notebook a month ago.
When I set it up, the fingerprint function was working fine until some windows update took place. It wasn't working by then, I am not sure what kind of update it was but one "discoverable" difference of the Window is that there is power button on the start page. (I am not sure if that will be useful to find out what kind of update it was or if is the malfunction related to the update)
So is it because of the update or is the actual fingerprint scanner broken? Cause I only bought this laptop last month, I didn't think it wil be broken within a month!!
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Aug 31, 2012
I just bought an M4600 that comes with a fingerprint / bio scanner. I cannot figure out how to activate and use the darn thing.
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Aug 11, 2014
I am using Probook 4540s 64 bit window 8.1.i want to enable fingerprint scanner on login screen.I installed the driver , and also HP Protect Tool , i save my finger print also.Now when i reboot its give me finger print verification option.After that its ask me to insert pwd.I only want finger print scan, even in login scrren .
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Feb 14, 2014
I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.
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Feb 5, 2011
My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.
Pavilion dv6t 3100 notebook, Win 7 Home Premium 64-bit, 8GB RAM, i5 processor.
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Jul 23, 2014
I bought a new HP pavilion g6 laptop with windows 8 os preinstalled.
After 6 months I upgraded it to 8.1 using a DVD from my friend , Now it is shown "windows is not activated"
How can I activate the windows moreover I want to create recovery disks for windows 8.1
Details of my laptop are as under
HP pavilion g6 notebook pc
product no--- C9L65PA#ACJ
product id---- 00261-50000-00000-AA989
BIOS VER------ F.24
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Nov 2, 2009
I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine. I put it to sleep when I'm done and use the mousepad to wake it up. The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond. No blinking LED. I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.
My system is an HP dv6-6145dx. I am running Windows 7, with latest updates. The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version 4.3.205.0. When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes. I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.
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Nov 24, 2014
I have an acer travelMate 8573 gt and I recently downloaded the drivers for the fionger print reader for the acer website but I can't make it to work because I don't have the acer pro shield where can i get it. How I can use to make my finger print reader to work...
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Dec 16, 2012
After upgrading from vista home premium to Windows 8 32bit. the Digital Persona Fingerprint reader software is not working .
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May 20, 2010
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
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Apr 13, 2009
after being annoyed with sony not having an updated upek security suite software I found a compatible version that works with firefox 3. here is the url to the file
[url]
After you install it, it will ask you if you want to install the firefox patch.
Now my fingerprint reader works perfectly with firefox 3.
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Mar 27, 2009
i have HP Pavilion DV5-1104TX which i bought few weeks ago.it originally came with Windows Vista Home Premium(32 bit). But i then upgraded to Windows Vista Ultimate(32 bit). now my finger print reader is not working.
i downloaded all the drivers available for my laptop from HP including verisoft fingerprint driver.Then i installed digitalpersona software too.But it says cannot detect my fingerprint driver when i use digitalpersona logon manager.
when i go to device manager,still there are some unknown devices.I tried to update the drivers using vista driver finding service.
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Jan 12, 2015
I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.
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Feb 3, 2009
I have a SZ61WNC machine with XP downgrade on it. Everythings been working fine until suddenly the fingerprint reader stopped working.
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Feb 21, 2013
Two days after my warranty expired, both USB ports on my E4200 and the fingerprint reader stopped responding. The USB on the docking station work fine.
I have since tried to update the bios and uninstalled the USBs in Device Manager. All to no avail.
When I plug a stick into the USB port, it lights up (i.e., some power to the port), but the computer does not see anything plugged in.
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May 12, 2014
On my nc6320 working, where Windows 7 is installed, it stopped working the fingerprint sensor after some update of the operating system;I have tried to reinstall all the software for the driver but I could not find a working combination.
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Feb 24, 2013
I bought dell vostro 3450 in which fingerprint driver cant work.
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Jul 22, 2009
Do the fingerprint readers come as standard on the Pavilion DV7T? Is it just software that can be downloaded or is it hardware? I'm really confused as im thinking about buying a DV7T off ebay
[url]
its advertised as the newest HP 17.3'' Model but it not on the dell website?
Is the Pavilion DV7T the same as the Pavilion DV7-2100 series?
why there is no DV7T on the HP website?
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Mar 25, 2009
recently i bought a dell studio 1535 running C2D 2.0 3GB ram replaced the HDD with a 320gb 7200rpm Western Digital and the lapy comes with a 256mb video card...ETC.
the fingerprint reader that comes installed with the computer is a Authentec aes2810.
The software off dells support (driver web site) and the supplied driver CD install fine but then thats where the trouble starts.
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Nov 26, 2014
My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not available or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.
Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, Do I have to use the "simple pass" software instead of the "Validity..." software?
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Dec 26, 2013
x200 fingerprint not working in windows 8.1 x64.
I can not find the x200 fingerprint driver in windows 8.1 x64.
the autentec web can't open now.
[URL]
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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