HP ProBook 4540s OS/Software :: Fingerprint Scanner Not Working?

Jul 29, 2012

Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner. 

Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.

Details of what steps I took trying to make the scanner work are given below. 
 
Specs: 

1) Probook 4540s

2) Windows 7 64-bit

3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
 
Details of the problem and steps I took to install drivers:

After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:

[URL]
 
I installed the drivers in roughly this order:

1)realtek ethernet controller drivers,

2)audio drivers,

3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.

5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.

6) HP hotkey support

7) HP universal camera driver

8) Validity Fingerprint sensor

9) Synaptics Touchpad driver

10) Atheros wifi & bluetooth

11) Jmicron card reader
 
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
 
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
 
-Credential Manager
-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
 
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of [URL] was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!

View 9 Replies


ADVERTISEMENT

HP Probook 4540 :: Enable Fingerprint Scanner On Login Screen

Aug 11, 2014

I am using Probook 4540s 64 bit window 8.1.i want to enable fingerprint scanner on login screen.I installed the driver , and also HP Protect Tool , i save my finger print also.Now when i reboot its give me finger print verification option.After that its ask me to insert pwd.I only want finger print scan, even in login scrren .

View 4 Replies View Related

HP ProBook 4540s :: USB 3.0 Not Working

Oct 20, 2014

I have a HP Probook 4540s Notebook PC. I reinstalled the operating system (Windows 7 Ultimate) recently and installed all the necessary drivers required for the PC. But now as I connect a USB 3.0 hard disk into the USB 3.0 ports ( the left two ports), i get an error message. The message is shown below:
 
"Device can perform faster : This USB Mass Storage Device can transfer information faster if it is connected to a Super-Speed USB 3.0 Port"
 
The speed of the data transfer also seems to be very low, in the ranges of 20-30 Mbps.
 
I'm not sure if I have installed the correct driver for the hardware. As for now, as shown in the Control Panel, I have installed "Intel USB 3.0 Extensible Host Controller Driver".

View 2 Replies View Related

HP Pavilion Dv6500z OS/Software :: Fingerprint Scanner Not Activated / Working

May 3, 2012

I have an HP Pavilion dv6500z (32-bit laptop) running Windows Vista Home Premium. I have a combined problem, and do not know if they are related, or separate.
 
1) I am missing an icon from the initial screen that you are presented with when Windows first comes up, where you select which account to login to, prior to any Login/PW screen. (see additional comments below).
This starting occurring on every "boot" (cold or warm) after having run my laptop in the Safe mode, to analyze a different issue.
 
2) My fingeprint scanner is not working...I no longer get any pop-up if I accidentally drag a finger across the scanner's eye.
 
Normally when I boot my computer, I get two icons to choose from: one with my name/icon. My account is a SysAdmin account, not a normal account.  I know what its icon is. I don't remember what the other was...I don't think it was a Guest account since the icons  (pictures) to choose from when creating a Guest account don't look familiar to what was on the screen as the 2nd icon. I don't remember what is was, but think that it was logging-in using the fingerprint scanner.

View 1 Replies View Related

HP ProBook 4540s OS/Software :: Wireless Driver Not Working - Unidentified Network

Jul 6, 2013

I just bought ProBook 4540s (I7-3632QM)with Product number : H5L54ES#ABV

I installed windows 7 ultimate, I installed all required drivers, in between the wireless network was working and I could navigate the internet but after I installed all required drivers and Device manager seemed fine my Wireless network dose not work and says :

Connected to unidentified Network No internet Access, and cant see my wireless network

I tried the network button (Wifi/Bluetooth) changing the mode from white light to yellow light and both modes still not working....

View 4 Replies View Related

HP ProBook 450 G1 OS/Software :: (core-i5) Fingerprint Reader S Not Working In Win 7 64bit

Nov 26, 2014

My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not available or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.

Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, Do I have to use the "simple pass" software instead of the "Validity..." software?

View 1 Replies View Related

Dell :: Fingerprint Scanner

Oct 10, 2008

I just got my E6500 with the FISP fingerprint scanner, how do you use it? Grant I've hand it 2 hours only.

View 10 Replies View Related

Dell :: Better Fingerprint Scanner Software?

May 28, 2009

Anyone found any alternative fingerprint scanner software? Provided Wave software is pure junk! logging to windows using fingerpint is a hit/miss most times. Does not seem to practical for daily use.

View 8 Replies View Related

Acer :: Disable Notification Window At Log In For Fingerprint Scanner

Feb 28, 2009

how to disable that annoying notification window that comes up when you log in using the fingerprint scanner? It never used to be a problem but now my start bar is at the top of the screen it goes up and off the screen then back...

View 4 Replies View Related

HP Envy M6-1225dx OS/Software :: Setting Up Fingerprint Scanner

May 23, 2013

I am having trouble with setting up the fingerprint scanner.  I skipped the password set up when I first got this HP laptop.  Now when I boot up my laptop the scanner flashes, but it won't let me set it up and asks for a password or scanner.  Since I never set up my password I just close it and use my laptop.  But now I don't know where/how to get back to the beginning in order to complete the set up.

View 9 Replies View Related

Acer TravelMate P645 :: Fingerprint Scanner Disabled

Oct 9, 2014

I am very new to Acer and Windows 8. I have bought this Travel Mate P645M notebook a month ago.

When I set it up, the fingerprint function was working fine until some windows update took place. It wasn't working by then, I am not sure what kind of update it was but one "discoverable" difference of the Window is that there is power button on the start page. (I am not sure if that will be useful to find out what kind of update it was or if is the malfunction related to the update)

So is it because of the update or is the actual fingerprint scanner broken? Cause I only bought this laptop last month, I didn't think it wil be broken within a month!!

View 3 Replies View Related

Dell Latitude M4600 :: How To Activate Fingerprint Scanner

Aug 31, 2012

I just bought an M4600 that comes with a fingerprint / bio scanner. I cannot figure out how to activate and use the darn thing.

View 2 Replies View Related

HP Envy M6-1158ca Display :: No Screen Output - Fingerprint Scanner Blinks

Feb 14, 2014

I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.

View 9 Replies View Related

HP ProBook 4540s OS/Software :: Missing Unknown Device?

Apr 10, 2012

This is my 3rd day since i bought this new HP probook 4540s [Product No. B9A39PA#UUF] and i like it, i made a clean install for windows 7 ultimate x64 and i've just realised that the hp drivers support page dose not has any drivers for the ultimate version, so i downloaded the proffesional drivers, now i have all devices are installed except  two devices named unknown device
 
The hardware Ids:
 
1- unknown device
 
USBVID_138A&PID_003D&REV_0104USBVID_138A&PID_003D
 
2- unknown device
 
ACPIHPQ6000*HPQ6000

View 9 Replies View Related

HP OS/Software :: Installing Windows 7 (Pro) On A ProBook 4540S C6Z35UT?

Nov 26, 2012

I recently purchased a ProBook 4540S C6Z35UT notebook computer. I love the hardware. It came with Windows 8 64-bit. I never tried Windows 8 before, but I've used Windows 7 a lot. After playing with it quite a bit, I've decided I really don't like Windows 8 at all. The Start screen just gets in the way. I want a standard desktop where I can plop down some common docs I'm referencing, common program icons, etc. The flipping to the neo-Win7 desktop that Windows 8 does is quite lame. If you run a desktop program from the start menu, you flip to the desktop, but then it stays there after that program exits. It's a very "hack" design. The start menu is cute for touch pads ("surface"s) but not really laptop/desktop appropriate, imho.
 
So my question is: if I purchase a Windows 7 or Windows 7 Pro 64-bit version of Windows, can I install it on this machine and will it have the right driver support? Also, in case something gets messed up, is there a way to create a Windows 8 install DVD for my laptop to get it back to original state?

View 8 Replies View Related

HP ProBook 4540s :: Missing Base System Device Drivers?

Jan 20, 2015

I currently have a  HP ProBook 4540s Notebook PC(Energy Star) laptop and found that my Base System Device Drivers  are missing. I have been trying very hard to find them but to no avail.

View 2 Replies View Related

HP ProBook 4540s OS/Software :: Missing Base System Device

May 5, 2014

I have probook 4540s and i installed windows 7 prof. (X64) i have the following problems in the device manager:
 
1- base system device (Location: PCI Slot 2 (PCI bus 3, device 0, function 0))
2- base system device (Location: PCI Slot 2 (PCI bus 3, device 0, function 3))
3- unknown device (location: on PCI bus)
 
Those are the three drivers ...

View 3 Replies View Related

HP ProBook 4540s OS/Software :: How To Skip HP Login And Go Directly To Windows 8

Feb 8, 2014

When I start HP ProBook 4540s, how do I skip HP Login and go directly to Windows 8?

View 3 Replies View Related

HP ProBook 4540s OS/Software :: Cannot Receive Any Files From Phone Sent By Bluetooth

Oct 3, 2014

I've bought a probook 4540s recently. everything is fine and just I have a problem with its bluetooth. I can't send anything to my laptop via bluetooth. my phone is successfully added to my bluetooth devices & I can send files from laptop to my phone, but nothing happens when I try to send items from my phone to laptop. btw no error message is shown to me. 

View 5 Replies View Related

HP ProBook 4540s :: Windows 8.1 - When Unplugged Laptop Suddenly Shuts Down

Aug 28, 2014

I have a 1 year old HP Probook 4540s that recently has the following problem.
 
When unplugged the laptop suddenly shuts down even tough the battery shows 29% still remaining.
 
I receive no notification from Windows or anything, it just shut downs like when the battery reaches 0%.
 
Then in order to start it again, I need to plug it in.
 
I previously didn't have any battery problems and running the HP Assistant informs me that the battery is ok and it doesn't need replacements. Basically the laptop is dead at 28%-29% battery life.

View 1 Replies View Related

HP ProBook 4540s OS/Software :: Will Not Activate Windows 8 From Recovery DVDs

Mar 18, 2013

I'm trying to migrate my HP from the hard-drive to a new ssd I bought. As far as I know windows 8 is supposed to activate based on the code burned into the machines bios, so I bought some hp recovery dvds online as HP recovery manager no longer seems to ship with these machines, so I couldn't make one, and reinstalled windows 8 onto the machine.  After install and connecting to the internet the activation failed, it said the key was blocked.  This can't be, this machine came with windows 8 preinstalled, so it must have a valid key and license I've already paid for.
 
I've tried burning reinstall media using the Microsoft media creation tool but that too fails once it connects to the internet to validate the activation
 
I would prefer to fresh reinstall, I'm not even sure the drive I took out works anymore or isn't altered at this point, plus its larger than my ssd so cloning would be a problem. And I've also read of problems cloning windows 8 secure boot installs regardless.  In any case I would like to some how be able to get this recovery to work.   

View 3 Replies View Related

HP ProBook 4540s Display :: White Scrambled Screen And Now It Won't Turn On Or Off

Aug 21, 2014

I was watching a movie on Netflix, and all of the sudden the screen kept scrambling itself. I shut it down and now when I restart my laptop all I get is a white scrambled screen. I restarted it again and now I still can't do anything and it won't shut down unless I hold down the power button for a few seconds...

View 5 Replies View Related

HP OS/Software :: Finding ProBook 4540s Finger Print Driver?

Apr 5, 2014

i need the finger print driver for my hp probook 4540s. i am using windows 8.1 64bit.

View 2 Replies View Related

HP Probook 4540s OS/Software :: DVD Drive Won't Read DVDs After BIOS Update

Jun 12, 2014

I discovered lately after updating my BIOS from hp website URL....that when i use my dvd driver to read dvds he gives me a message that telling me and I don't know how to get my original BIOS before updating .
 
CPU:intel core i5 3210M 2.5Gz 4 coresRAM:4 GB
Video:Inernal intel hd family 4000 HD External Readon HD 6000-7000OS:Windows 8 64-bit

View 2 Replies View Related

HP ProBook 4540s OS/Software :: After Restarting Windows Doesn't  Start Up Correctly

Sep 13, 2014

I've Probook 4540s notebook , I tried installing watchdogs , after restarting windows doesn't  start up correctly , a black screen with blinkin cursor and wifi Icon. I'm using safe mode now :/

View 5 Replies View Related

HP ProBook 4540s Display :: Can Install AMD Video Driver And Control Panel

Nov 26, 2014

I want to install  AMD Video Driver and Control Panl  alongside with Intel Video Driver and Control Panel. 
 
Here is My Laptop System Information :
 
OS Name Microsoft Windows 8.1 Enterprise
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TUHIN
System Manufacturer Hewlett-Packard

[code]....

View 5 Replies View Related

HP ProBook 4540s OS/Software :: Laptop Shows Charging Light But Does Not Turn On

Jan 31, 2014

I have a hp probook 4540s ,when i put charger it shows charging light but if i press power button lap top does not turn on.

View 3 Replies View Related

HP ProBook 4540s Display :: Can't Change Brightness And Contrast - Intel (R) HD Graphics Software

Jul 11, 2014

Was this ever resolved?  I am having the same issue on the same computer that I cannot manually adjust the screen brightness using the function + F2 or function + F3 screen brightness keys.

View 1 Replies View Related

HP ProBook 4540s OS/Software :: Battery Drains When Laptop Turned Off - Unknown Device

Aug 21, 2014

I just purchased a new probook 4540s core i5 with win7 x64 system.
 
Firstly, When battery full charged then turned laptop off for a few hours or next day it becomes 99% or 98% although its plugged in Ac power. Shutdown again for 1 hour and turn on it turns to 97%. Is that ok or there is problem in battery specially it shows that ( Plugged in, Not chareged ) so laptop should operate at AC adapter and battery remain 100%. Secondly, I have an unknown device can't find it as shown in figure below.

View 4 Replies View Related

Acer TravelMate 8573 :: Finger Print Scanner Not Working

Nov 24, 2014

I have an acer travelMate 8573 gt and I recently downloaded the drivers for the fionger print reader for the acer website but I can't make it to work because I don't have the acer pro shield where can i get it. How I can use to make my finger print reader to work...

View 1 Replies View Related







Copyrights 2005-15 www.BigResource.com, All rights reserved