HP Envy M6-1158ca Display :: No Screen Output - Fingerprint Scanner Blinks
Feb 14, 2014
I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.
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May 23, 2013
I am having trouble with setting up the fingerprint scanner. I skipped the password set up when I first got this HP laptop. Now when I boot up my laptop the scanner flashes, but it won't let me set it up and asks for a password or scanner. Since I never set up my password I just close it and use my laptop. But now I don't know where/how to get back to the beginning in order to complete the set up.
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Aug 11, 2014
I am using Probook 4540s 64 bit window 8.1.i want to enable fingerprint scanner on login screen.I installed the driver , and also HP Protect Tool , i save my finger print also.Now when i reboot its give me finger print verification option.After that its ask me to insert pwd.I only want finger print scan, even in login scrren .
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Nov 13, 2014
HP ENVY 15-j165 hdmi output problem - tv recognised in video and audio setup BUT external screen blank ....
It even mentions the SONY-TV in the output settings (audio and video) but there is nothing on my tv, just a blank screen ....
I have tried re-installing drivers, getting frustrated ....
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Jan 11, 2013
I have a HP Envy m6-1158ca which I am using for last two years and really happy with that.Is it possible to add SSD on that along with the existing 1TB HDD?I am also going to increase memory to 16GB (currently, it's 8GB).
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Oct 10, 2008
I just got my E6500 with the FISP fingerprint scanner, how do you use it? Grant I've hand it 2 hours only.
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May 28, 2009
Anyone found any alternative fingerprint scanner software? Provided Wave software is pure junk! logging to windows using fingerpint is a hit/miss most times. Does not seem to practical for daily use.
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Feb 28, 2009
how to disable that annoying notification window that comes up when you log in using the fingerprint scanner? It never used to be a problem but now my start bar is at the top of the screen it goes up and off the screen then back...
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Jul 29, 2012
Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner.
Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
Details of what steps I took trying to make the scanner work are given below.
Specs:
1) Probook 4540s
2) Windows 7 64-bit
3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
Details of the problem and steps I took to install drivers:
After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:
[URL]
I installed the drivers in roughly this order:
1)realtek ethernet controller drivers,
2)audio drivers,
3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)
4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.
5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.
6) HP hotkey support
7) HP universal camera driver
8) Validity Fingerprint sensor
9) Synaptics Touchpad driver
10) Atheros wifi & bluetooth
11) Jmicron card reader
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
-Credential Manager
-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of [URL] was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!
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Oct 9, 2014
I am very new to Acer and Windows 8. I have bought this Travel Mate P645M notebook a month ago.
When I set it up, the fingerprint function was working fine until some windows update took place. It wasn't working by then, I am not sure what kind of update it was but one "discoverable" difference of the Window is that there is power button on the start page. (I am not sure if that will be useful to find out what kind of update it was or if is the malfunction related to the update)
So is it because of the update or is the actual fingerprint scanner broken? Cause I only bought this laptop last month, I didn't think it wil be broken within a month!!
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Aug 31, 2012
I just bought an M4600 that comes with a fingerprint / bio scanner. I cannot figure out how to activate and use the darn thing.
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Apr 9, 2014
I am using an Envy TouchSmart 15 and I have just run an update of Windows 8.1 based on the system auto update (it ran 5 updates).
Prior to the update, I used a 27" monitor as the main screen and this was connected via the HDMI port. Right after the update, the system doesn't seem to recognise the HDMI port anymore and it goes back to using the Envy laptop screen as the main screen. I changed the HDMI cable but it made no difference. I subsequently connected another laptop to the 27" monitor via HDMI and it worked fine. So it appears both the monitor and the HDMI cable are fine.
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May 3, 2012
I have an HP Pavilion dv6500z (32-bit laptop) running Windows Vista Home Premium. I have a combined problem, and do not know if they are related, or separate.
1) I am missing an icon from the initial screen that you are presented with when Windows first comes up, where you select which account to login to, prior to any Login/PW screen. (see additional comments below).
This starting occurring on every "boot" (cold or warm) after having run my laptop in the Safe mode, to analyze a different issue.
2) My fingeprint scanner is not working...I no longer get any pop-up if I accidentally drag a finger across the scanner's eye.
Normally when I boot my computer, I get two icons to choose from: one with my name/icon. My account is a SysAdmin account, not a normal account. I know what its icon is. I don't remember what the other was...I don't think it was a Guest account since the icons (pictures) to choose from when creating a Guest account don't look familiar to what was on the screen as the 2nd icon. I don't remember what is was, but think that it was logging-in using the fingerprint scanner.
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Jan 1, 2015
I have a problem with hdmi output to my TV screen.
I have Y510P (i7-4700MQ CPU @ 2.40GHz, Intel(R) HD Graphics 4600
& NVIDIA GeForce GT 755M, Win 8.1 64-bit(6.3 build 9600), all with latest drivers )
My TV is Panasonic TH-L32B6. When I connect my laptop to TV it shows me awful picture quality and notification that “this is not optimal screen resolution for the primary display. The optimal res. Is 1280x720”. But with 1280x720 it’s still awful. It works fine just with 1024x768 res. I have no such a problem with my other TV LG 47LS570Y. How can i fix picture quality with higher resolution? I tried another OS like Ubuntu and a couple of hdmi cables…(see attachment)
Link to image 1
Link to image 2
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Jun 15, 2014
Today, I tried connecting an external display to my HP ENVY TouchSmart 15 laptop, via a USB hub, only to discover that using the touch screen points at the corresponding part of the external display rather than the inbuilt one (the displays are being extended). Can this be changed?
I'm using the same 64-bit Windows 8 installation and drivers that the computer came with.
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Nov 3, 2014
Currently whenever I startup my laptop the display flickers. If windows fully boots or I try to enter one of the startup menus the will flash briefly on the screen and then the display will return to and remain black.
I am able to run an HDMI cable to my TV and it seems to be running fine other than going black with the occasional distorted picture of windows booting.
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Jan 7, 2015
I bought a new lenovo Z50-70 this month. Is is having i5 processor, 1tb hdd, 4gb ram. I really like this lappy but i am dissatisfied with the display. It is having a full hd display but it is blinking only when running on battery.I also dont know whether others facing the same issue or not.
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Sep 17, 2014
My envy 15 1060ea notebook recently turned itself off when i was 1-0 up against Real Madrid on Football Manager with Hearts (true!) and will not power back up.
I performed a hard reset, now when I press the power button the charging light next to the AC power input blinks 3 times (which according to HP customer support webpages indicates a problem with the RAM)...
SO...I opened her up and replaced both RAM modules with brand new ones, done another hard reset and IM STILL GETTING 3 BLINKING LIGHTS and no start u.
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May 14, 2014
I should like to connect my old hp2710p to TV via HDMI. So I connect the displayport of the docking with an hdmi adpater but it doesn't work.
If I connect my hp2760p, everything goes.
The 2710p has w7 32bit, last version o BIOS and drivers.
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Jan 22, 2015
I bought this computer which is running 7win64 to update my T60 which I use with my home TV, a samsung digital running at 1360x768 resolution. The computer's native resolution is 1920x1080. I bought an hdmi adapter for the displayport from lenovo when I ordered the computer. Initially, the display works and at first it ran long enough to get everything set for a nice crisp display that fits the screen perfectly. The sound is there too, and is passed on to my receiver by the TV. Very nice. But then it begins to blink off until it doesn't work at all (the sound is cut off too). Lately it won't stay on long enough to review settings.
All updates are in place, both from microsoft and from lenovo. This has Intel 4600 graphics built in, and intel has graphics drivers available, but won't install them because of the lenovo supplied drivers.
I can't get any support from lenovo support because another device is involved.
I read online of some early users who had this problem with a docking station and i guess the problem was resolved with an updated driver.
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Jun 25, 2014
I bought this Envy 17 3D in December of 2010 from HP Websight. The Model is WY771AV and runs Windows 7 with 1080P and Uses A M D 5875 Graphics. The Last 30 days, @ boot-up, the screen will turn solid white when I try to start it up. All I can do is hold power button down to power off and retry. 9 0 % of time, retry fails(does same thing), but occasionally I can go to startup repair , run system restore and use machine for 2 or 3 times before the next white-out.
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Jul 18, 2014
My HP Envy dv6 recently did one of its updates and after that it restarted. Now when I turn my computer on it has the Hp logo, the login and after I log in nothing. There's just a black screen with a glow and the cursor. I know it's working because I can hear noises and the fan going but I can't see my desktop. But if I use the simple pass finger identification it will take me to the we page I saved on the designated finger. That's the only way I can get to the internet. I can't use anything else because I can't see my desktop. I can do ctrl alt del and that pops up but it doesn't do any good. I did the unplug everything, take out the battery, plug in AC adapter but not the battery , hold power button for 15 seconds then put the AC adapter but not the battery and turn on thing and nothing changed. I tried multiple restarts and shutdowns and nothing changed.
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Aug 20, 2013
I have a HP Envy dv7 Notebook PC. It recently just downloaded the new HP Assistant and I wanted to adjust the brightness because it was too bright for the dark room I was in. I tried using the F2 and F3 keys to lower the brightness and I tried to adjust it from settings and control panal but the brightness doesn't adjust when I move it up or down. I tried shutting down my computer and restarting it but I still can't adjust the brightness.
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Sep 4, 2014
When logging onto user I get a black screen. However I can get task manager on, the advance system protector scans . There are no blinking lights.
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Aug 30, 2014
I just got a problem today on my HP Envy notebook Product number = F7P58PA. It has working fine till yesterday night. It has windows 8.1 on it, and may be some updates are installed on it during the night (I am not too sure about it).
THe issue is that when I login to windows by providing my pin the start up screen does not show up. its simply blank with cursor showing only. ALT-CTRL DEL gives the task manager and I can run internet explorer through task manager run command but start up screen remains blank.
I have done battery, memory etc tests and nothing has resolved the issue.
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Sep 9, 2014
Product Name: HP Envy 15-J111TX
OS: Windows 8.1
I ordered this laptop from one of the retailer sites and received it today. We were very curious to check the touch screen functions. But nothing happened. The touch screen was not detected. [No pen or touch input available for this device]. There were no settings under control panel such as Tablet.
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May 2, 2014
I have an "HP ENVY TouchSmart Sleekbook 4-1115dx" laptop that is about two weeks past warranty and the screen went blank. I currently have an old crt monitor hooked up to it and everyting works fine with the machine -- just cant see the screen. Will i need to replace the entire display or can i just replace the chord/ribbon from the display thru the hinges to the main unit?
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Mar 20, 2014
Laptop model:
HP ENVY 15t-j000 Quad Edition Notebook PC touchscreen
OS: windows 8.1
My laptop is about 7 month old. Recently, sometime the screen blink (turn to black about 0.5s and light again), but not many time and not usually. what happen with my laptop?
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Feb 9, 2014
Windows 8 64 bitProduct Number: E9G80UAI recently bought this about 4 months ago and it did fine for a little while. But recently it would do this annoying glitch. The screen would act as if I am pressing the screen somewhere in the middle of it and selecting anything within it's range. This may not seem so bad by the sounds of it, but if you're playing a video or are on a website with links in that area it will either click on a link or stop/play videos. It's very annoying!
Troubleshooting: At first I thought it might be my touchpad, so I made sure I didn't touch it during these times. But it would still do it even if I'm not touching the laptop. So if I were to only use my wireless mouse to go through webpages or whatever, it would still do the phantom clicking.I then thought maybe it's my wireless mouse, so I disconnected the USB receiver from the laptop and it still does it.I then tried getting tech support online with HP and they accessed my computer and tried a few things like removing the touchpad driver and whatnot with no results. He eventually told me I would have to send it to them to have it repaired (still in warranty). However, I don't have the time to send my laptop to them for repairs.
My final thought was to disable the touch screen. Which I did by going to device managers and disabling one of the HID options. I had several, so I had to try each one since none were labeled as touch screen, but only as HID compliant device. This has worked so far and it hasn't clicked anywhere yet.
I thought about updating the driver, but I can't find it on the HP site and when I try to update driver through device manager it says that it has the best driver available, which most of the time is BS. I guess I just need to know where I can find the true driver for the touch screen.
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Sep 5, 2014
I have an envy touchscreen4 and my recent problem ia that an internet image is slightly larger than the screen - in other words I have to move the screen R or L to see it all ??
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