HP Envy TS 15 Display :: HDMI Output Not Working After Windows 8.1 Update
Apr 9, 2014
I am using an Envy TouchSmart 15 and I have just run an update of Windows 8.1 based on the system auto update (it ran 5 updates).
Prior to the update, I used a 27" monitor as the main screen and this was connected via the HDMI port. Right after the update, the system doesn't seem to recognise the HDMI port anymore and it goes back to using the Envy laptop screen as the main screen. I changed the HDMI cable but it made no difference. I subsequently connected another laptop to the 27" monitor via HDMI and it worked fine. So it appears both the monitor and the HDMI cable are fine.
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Nov 13, 2014
HP ENVY 15-j165 hdmi output problem - tv recognised in video and audio setup BUT external screen blank ....
It even mentions the SONY-TV in the output settings (audio and video) but there is nothing on my tv, just a blank screen ....
I have tried re-installing drivers, getting frustrated ....
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Sep 12, 2014
I have a HP Notebook 2000, with Windows 8.1. At some point, the hdmi output to monitor stopped sending an audio signal. The video signal is fine.
It is labeled in Device Manager: 1-STD HDMI TV (AMD High Definition Audio)
The monitor and hdmi cable work fine with other computers. I have disabled/enabled the HDMI device, and also updated drivers (Windows says my drivers are up to date).
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Oct 18, 2013
I have the Envy 15 which came pre-installed with Win8. When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.
All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.
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Aug 21, 2014
My new Yoga 2 Pro has a secondary display connected through the micro HDMI port. This worked like a charm initially. But after upgrading to newest Windows 8.1 (this is done automatically) it no longer outputs anything to the micro HDMI port. Display and cable is fully functional. But even though the display is powered on, the computer fails to register it and apparently it cannot output anything. Seems like the micro HDMI port is non-existing.
After the windows upgrade I have tried to uninstall / reinstall the display driver. I have also upgraded the Intel drivers to Win 8.1 versions found on the Lenovo support site (including BIOS 76CN38, Intel HD 4400 display driver 15.33.18.64.3496 and chipset 9.4.0.1026). But nothing seems to work.
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Apr 12, 2013
I have an HP Envy-m6 with switchable graphics, with the usual combination of an Intel HD 4000 and an AMD Radeon HD 7600M card.
When I had just bought the laptop and hadn't realised it had switchable graphics, I made the mistake of updating the drivers for one of these cards via the manufacturer's websites, causing it all to go haywire. I eventually managed to restore this, and was told that the only way in which you can update these drivers is via the driver software offerend on the HP website (or perhap using HP Support Assistant).
However, just today Windows Update indicated it had updates for both the AMD and Intel drivers. My question is simply this: can I update both drivers through Windows Update, or will this cause switchable graphics to break?
If I cannot use Windows Update to update these drivers, is HP going to release a combined driver package that incorporates these new drivers on the Support website at some point?
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Jun 10, 2014
I got a HP laptop, running windows 7 x64 bit Ultimate, and has 8 GB of ram. My tv is crappy now, and want to play my ps3, so, i was wondering if i can plug into my Laptop and get a certain driver that makes the HDMI port act as a input so i can play through my laptop screen, my resolution can go a little over 720p .....
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Jan 1, 2015
I have a problem with hdmi output to my TV screen.
I have Y510P (i7-4700MQ CPU @ 2.40GHz, Intel(R) HD Graphics 4600
& NVIDIA GeForce GT 755M, Win 8.1 64-bit(6.3 build 9600), all with latest drivers )
My TV is Panasonic TH-L32B6. When I connect my laptop to TV it shows me awful picture quality and notification that “this is not optimal screen resolution for the primary display. The optimal res. Is 1280x720”. But with 1280x720 it’s still awful. It works fine just with 1024x768 res. I have no such a problem with my other TV LG 47LS570Y. How can i fix picture quality with higher resolution? I tried another OS like Ubuntu and a couple of hdmi cables…(see attachment)
Link to image 1
Link to image 2
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Apr 20, 2009
Can anyone that has the Sony Vaio Z Series Laptop tell me if the HDMI output on the Z Series outputs 5.1 Dolby Digital surround Sound?
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Jun 15, 2009
Does the NVIDIA GeForce 9600M GT video card in the HDX16T output 1080P thru HDMI port? (i have the 1366x768 display on my latop)
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Feb 14, 2014
I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.
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Nov 26, 2013
I have a HP 6t-1200 CTO Ultrabook with the Radeon HD 8750M and Intel 4000 switchable graphics.
Problem: When I am operating with Windows 8 they function normally, but upon updating to Windows 8.1 the AMD drivers fail to be able to initiate and D3D.
1. Most current driver is dated 2013-01-14
2. Generic drivers do not recognize the hardware
3. Drivers for other HD 8xxx series based HP laptops do not resolve the problem
Current workaround: Open the Catalyst Control Center and go to switchable graphics application settings under the power tab. Switch anything that uses DirectX to run in power saving mode, this will run those applications using the intel 4000 graphics which has a more current driver that works with Windows 8.1.
Solution: For now I believe that the only solution is to wait for HP and Microsoft to work together on creating a newer driver. Once that newer driver is released it should resolve the problem. The other solution is to permanently stick to Windows 8 and not update to Windows 8.1. This is a bit more difficult though since Microsoft pushes 8.1 very aggressively. There might be a way to make the notifications and automatic attempts to update stop, but I have not looked into that solution.
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Dec 9, 2009
I purchased a Vaio Z last week from SonyStyle (CTO - 6GB RAM, Windows 7 pre-installed, Fresh Start etc).
Everything on the system seems great, but I am having an issue with HDMI output selection thru the Vaio Centre software.
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Apr 20, 2014
After upgrade to 8.1 HDMI port didn't work. Followed instructions to correct BIOS and graphice driver; HDMI works - however Silverlight no longer working with DMS.
Get error 6036 in Silverlight which is Graphics device's driver certificate is invalid
Have checked graphics driver and is all up to date
Machine is HP Pavilion 11 x2
Graphics driver version 10.18.10.3366
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Oct 19, 2014
When I plug in an HDMI cable to my laptop the screen freezes and a black box forms around the screen. The only thing I can see is my desktop background image. Can't do anything, system is totally frozen. When I disconnect it everything works great again. What do I need to do? I'm using a HP ENVY DV7-7250us with WIN7 (64bit) installed ...
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Nov 27, 2014
G60 laptop is working fine with all the latest driver updates...all windows updates... running windows 7, except that when i plug in the hdmi ..... to my toshiba tv... or any other tv for that matter.... the image of the desktop will not display on the tv.... yes its all hooked up right..... but what does happen is that the display adapter recognizes the tv... it will show it { TOSHIBA TV } on the drop down menu...
When the cable is connected... you hear the default windows " yes im connected" sound & when removing the cable... the default "disconnect" sound is heard....
So the pc is recognizing it....but still no image at all on the tv .... cant identify... I've tried 2 different cables & 3 different tv's.... all the same results.....
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Nov 18, 2014
Does the hdmi port on the HP ENVY dv6 connect to the graphics card or on board video?
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Apr 13, 2014
brand new hp pavilion 17e135nr window 8.1 tv is brand new 50inch visio.i know the cable is good (new) because my ps 3 works just fine so i unplugged the ps3 and hooked to the laptop to play a movie i down loaded and i selected HDMI 2 where the cable is hooked to on my tv, i get no input on the tv. so i win p and selected duplicate screen and i get nothing, no error messages , the movie starts and plays just fine on the laptop but tv says no input.. i didn't try to select second screen only it should play on both screens, I dont think the HDMI port is working at all.
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Oct 4, 2013
I got my HP Envy dv7-7250us back in May 2013, and realized that the most recent version of its Intel HD Graphics 4000 driver software is 9.17.10.2857 from November 2012. Intel's official driver is now at version 15.31.3.64.3071 (9.17.10.3071) from March 2013. I am unable to install Intel's update though, because it detects HP's version of the driver and refuses to install a generic version. However, HP's current version is very dated, and I'm running into severe performance issues in many games.
Is it possible that HP could ever bring their Intel HD Graphics 4000 drivers up to date?
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Jan 31, 2015
I've noticed when playing vidoes, the video frames update at a slower pace to the point where it feels that movie is being played in slow motion. Sometimes this conditions stays longer other for few minutes. It does not make any differene if I am streaming or playing a movie stored on the HD (machine doesn't have CD drive).
I've ensure there are no other apps running that might seep power away from main processor/RAM or video processor. All the drivers are latest & greatest and I don't see any warnings anywhere in the system manager.
It has Win 8 and Intel HD Graphics 4000 with 1.6G of video RAM which seems decent enough to play a video file smoothly.
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Dec 23, 2014
I am trying to connect my notebook to the tv using HDMI output but when i connect the HDMI lead windows immediately crashes.I have updated the drivers for the graphics chip to the ones reccomended by intel for the chip i have (series 4) and the problem continues however if i take the driver back to the ones that come on the windows disc then i can connect without crashing but not run at fullscreen, only at screen ratio 4:3 and only at a lower than maximum resololution.
Hewlett-Packard Computer Model 360C Operating System (O/S) Microsoft Windows 7 Home Premium Edition Service Pack 1 Operating System Build (O/S) (build 7601), 64-bit Operating System (version) 6.1.7601 O/S Language 0809 System RAM 3.0 GB .NET Framework Version 3.5.30729.5420 CD or DVD Device Optiarc DVD RW AD-7561S ATA Device System Hard Drive Overview System Total Storage Size: 232.8 GB Local Disk C: 232.8 GB Used space: 24.6 GB Free Space: 208.1 GB Memory Detail Total Physical Memory 3.0 GB Available Physical Memory 1.4 GB Total Virtual Memory 2.0 GB Physical Drive 0 Maker Model TOSHIBA MK2552GSX Bus Type SATA Internet Browser [1] Internet Explorer Internet Browser Version [1] 9.11.9600.17501
[code]...
MOTHERBOARD INFORMATION Manufacturer Hewlett-Packard Model 360C AA Number not detected BIOS Vendor Hewlett-Packard BIOS Version Hewlett-Packard F.65 BIOS Release Date 12/15/10 System Memory 3.0 GB Built-in Audio Driver Component not detected Built-in Audio Driver Version 6.10.1.2089 Built-in Audio Driver Status Non-Intel device detected
PROCESSOR INFORMATION: Manufacturer Intel Model Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz Intel Processor analysis tools Intel Processor analysis tools CPU Speed 2.0 GHz Link to Processor Specification Link to Processor Specification CPU Revision A4 CPU Type 00 CPU Family 06 CPU Model 0F CPU Stepping D
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Jul 20, 2009
My HP HDX 16 is connected via HDMI cable to my receiver. It output's video to my HDTV but audio comes out of my laptop. I want the audio to come out of my home theatre system.
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Sep 7, 2014
the hot keys are not working and also i have reinstalled my hp and amd graphics for my hp envy m6 1204tx and they are showing yellow tringle boxes?
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Oct 29, 2014
How to connect my Presario CQ61 Notebook to a Philips TV via HDMI under Windows 7. I checked the settings in the control pannel in Windows 7 and set them to multiple displays. Under the NVIDIA control panel I cloned the displays. Nothing happens, black screen on the TV with "no signal" message. The Notebook is recognizing the TV correctly by the way.
I already spent 2 hours on this. Tried various articles online, but nothing seems to work. The HDMI cable is OK. I successfully connected a Playstation console to the TV. Seems it's not a hardware issue, but something with the settings of my notebook.
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May 17, 2010
Ive been using a 40 inch HDTV ever since I received my Z about a month ago. I had to move recently, and now when i attempt to use the display it looks very strange, almost as if someone turned the digital vibrance or contrast setting up all the way. The text looks strange, and it is overall unpleasant to look at. I checked all of the settings and everything is the same as before, and tried varying the resolution and color settings. I can't figure it out!
I can take a picture if that would help explain better. I also checked the TV's settings and I do not believe that is the issue.
I also tried reinstalling the NVIDIA drivers from sonys website to no avail.
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Feb 10, 2010
I have a Sony Vaio FW laptop with a HDMI output, when i had vista i could plugin my hdmi output in to my TV hdmi input and immediatly see my computer display on my TV. As soon as i upgraded to Win 7 Ultimate 64 bit, when i plugin the hdmi cable nothing happens, i am unable to get my tv and laptop to notice each other, Win 7 doesnt seem to notice at all.
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Dec 26, 2009
I got Windows 7 ultimate installed on my laptop (did a clean install). I am trying to get output from my HDMI port to the TV but when I plug the cable in my laptop screen goes black and there is nothing showing on the tv.
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Oct 7, 2014
I've had my laptop for about one and half years now, and so far the webcam has been working fine. Today though, it stopped functioning. At first I thought it was the microphone and webcam, but I tested the microphone and that's working. The only thing not working is the webcam.
I tried restarting. I tried looking up the driver and making sure it was all set. At that point, I realized I didn't even have a webcam installed (which is what my programs were telling me but I didn't believe).
I then searched on this forum to find a solution and another member posted that removing the bevel and sticking the little plug back in should work. I tried it and it didn't. (I'm also concerned that I did this with my computer on... Have I done any serious damage?)
Other info:
Laptop: HP ENVY dv6t-7300 CTO Select Edition Notebook PCProduct Number: C2Y46AV
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